Hello all,

I am currently planning a trip on Malaysian airlines and noticed that the tickets being offered are 'non-refundable'. Now I googled up some info about this and came to know that there are two kinds of 'non-refundable' tickets - one, where you lose all your money in case you cancel the trip. In the second case, your money is not returned, but held with the airline for a 12 month period when you can use it to book an alternate trip.

I have been unable to reach out to the MA support desk here in my country. So could someone who knows this let me know how it works on Malaysian airlines? The deal is pretty good at the moment and I would like to book the ticket if I hear back from someone.

Thanks Putraskyline. I am yet to book the ticket and wanted to confirm this..Unfortunately the Malaysia Airlines website is unhelpful and does not have any information about this on the website. In any case, the support desk here should open in an hour's time. I will talk to them before taking a call.

For the benefit of others who may bump in here later from Google, here is the reply I got from Malaysian Airlines - non-refundable tickets are just that. No money will be returned, nor will be held for a future transaction. If you cancel the ticket, you lose the money. If you want an option to get ticket refunded, then the price of the ticket is up by almost $350 (for my sector at least: Bangalore-KL-Sydney and return ).

Even if you buy a refunded ticket, there is a catch. There is just a nominal cancellation fee of around $25 if I cancel before embarking on the journey. But if I have already taken the onward journey and then I'm forced to cancel the return leg alone, then the ticket is deemed non-refundable and no money shall be refunded.