Important: Please read the Frequently Asked Questions (FAQ) & Terms & Conditions (T&C), Thank You.



TM UniFi High Speed Broadbrand News

(26 March 2010) http://twitter.com/TMCorp/status/11073868275
LATEST: NO volume cap 4 all #unifi packages 4 now.Decision due to public feedback.TMwill only monitor usage pattern 4 time being



Welcome To The Official TM UniFi High Speed Broadbrand Thread V4

Official TM Website
Official UniFi Website
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Help & Support

How To Subscribe
It’s easy to subscribe to the UniFi package of your choice.
Just follow these simple steps:
1. Check for UniFi service availability at the Check Service Availability page
2. If your location is serviceable, just drop in to any TMpoint below to subscribe to UniFi:

A. Bangsar
B. Menara TM
C. Taipan
D. Shah Alam
E. Damansara Utama
F. Muzium Telekom

You may also subscribe by calling the TM UniFi Centre at 1300881222 or email us at enquiry@unifi.my This e-mail address is being protected from spambots. You need JavaScript enabled to view it

TMpoint

For general enquiries, or for more info on UniFi, please visit your nearest TMpoint Centre:

Central Region

TMpoint Bangsar
No.8 & 10,
Tingkat Bawah,
Jalan Telawi 5,
Bangsar Baru,
59100 Kuala Lumpur
03-8023 4488

TMpoint Menara TM
Tkt Bawah, Menara TM
Jalan Pantai Bharu
50672 Kuala Lumpur
03-2241 2000

TMpoint Taipan
No.27 & 29,
Jalan USJ 10/1A
47620 Subang Jaya
Selangor
03-8023 4488

TMpoint Damansara Utama
No. 91-93, Jln. SS 21/1A,
Damansara Utama
47400 Petaling Jaya
Selangor
03-7727 6122

TMpoint Shah Alam
Bangunan TM Shah Alam
Persiaran Damai,
Seksyen 11
40000 Shah Alam
Selangor
03-5513 4553

TMpoint Muzium Telekom
Bangunan Muzium TM,
Jalan Raja Chulan,
50200 Kuala Lumpur
03-2072 9393

Billing and Payment Guide -> http://www.unifi.my/unifi/index.php?option...d=65&Itemid=217

Installation Guide



Installation Guide

Here, we show you how we deliver UniFi to your home or office. From making an appointment, until your sign off the acceptance of our service, you will learn step-by-step the process of how we bring this new digital lifestyle technology straight to your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation. Please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, our TM UniFi Centre will give you a call for a quick confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:
- Site assessment (outdoor and indoor)
- Cable entrance (drilling point for FTTx)
- Equipment termination point
- Route of wiring
In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

Now we are ready for installation – During this process, some minimal drilling will be involved. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. For the aesthetic purposes, these wires will be housed in a casing.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with. Charges will be settled directly to them.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement. If you require more information or encounter any problems with the services, please contact us through any of the following avenues

24/7 Technical Assistance

Having problems with your UniFi service? We are ready to assist you 24/7.Just call our Technical Support team:
1 300 88 1221

Initial steps you can take:
If possible, always try to troubleshoot or do a quick check by yourself first, such as:

1. Ensure that all equipment are switched on and properly connected to the power points.
2. Ensure that all equipment are correctly connected to each other, no loose cable connections.
3. If you think your Internet connection is slow or erratic, you may want to test your Internet speed at the UniFi Speedtest first.

- If the results return as normal, the problem may be caused by the website or server you are accessing.
- If the results return as unsatisfactory, call us immediately for assistance.

Things you SHOULD NOT DO:

Do not carry out any of the following without any advice from the TM UniFi Centre or TM Technicians:

1. Hard reset or reconfigure the following equipment:

i. Broadband Termination Unit (BTU)
ii. Residential/Premise Gateway (RG/PG)
iii. Set-Top-Box (STB)

2. Hard resetting the above equipment may cause service interruption
3. Unplug or move existing wiring especially cables that connect the Fibre Wall Socket (FWS) to the BTU and BTU to the RG/PG.



Frequently Asked Questions -> http://www.unifi.my/unifi/index.php?option...d=51&Itemid=203
UniFi RESIDENTIAL GENERAL TERMS AND CONDITIONS -> http://www.unifi.my/unifi/index.php?option...d=68&Itemid=214