Extract from The Star :

TM, solve current problems first


I would like to congratulate TM for launching its new High Speed Broadband. Although the pricing has not been released yet, most domestic users are not bothered because I do not think many domestic consumers will be subscribing to it.

I wonder why TM embarked on this so-called High Speed Broadband project when even its present “low” speed is not maintained properly.

This month alone, I had a “port” problem thrice. I was unable to read my Streamyx webmail from overseas.

Calls to its service centre were met with, “Sir, it’s normal for our webmail to be like that.”

As consumers, I do not believe we should accept this kind of answer.

Although the customer service people are polite, they are of little help as solving

connection problems takes up to 24 hours.

In this time of high speed broadband, 24 hours seems like a millennium.

To TM, I suggest you look into the present problems of Internet access by going through all the reports and complaints to your customer service department.

Solve our daily problems first before further expanding your High Speed Broad­band.

MALAYSIAN ARAB,
Shah Alam.

This post has been edited by rayfoo: Mar 26 2010, 09:34 AM