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Umobile has own 3G and 4G network in few area in Malaysia and has RAN agreement with Maxis 2G nationwide.


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This post has been edited by stephantsen: Jun 4 2020, 05:24 PM

Plan as at 25/5/2020

Umobile Prepaid

Unlimited Funz


Legacy Plan


Prepaid Add On
Giler Unlimited Data
Giller Unlimited Talk
UMI
Daily/Weekly Plan


Services :
Credit Share

This post has been edited by stephantsen: May 26 2020, 07:59 AM

Umobile Postpaid
Giler Unlimited Data
Hero Postpaid
Hero Plus
Device Plan

Umobile Broadband
Prepaid Broadband
Postpaid Broadband


Umobile Services
Google Play
Roaming
VoWifi
VoLTE
5G


Umobile Onz
Free Midnight Music+ Video Streaming
Game Onz
Music Onz
Video Onz
App Onz
Free Waze

This post has been edited by stephantsen: May 25 2020, 10:02 PM

reserved

wanted to port into gx50 but holding on for now, although in KV, some areas really bad.

So far so good for the Gx50 in Ipoh.

three months more to terminate ran agreement with maxis... really got no idea are they ready for the termination or not

Meaning to say U mobile will utilize own 4g tower?

Their 4g network were ran by themselves, only 3g rented from maxis.

It's technically not rent but much more complicated situation and not for all areas. In certain region like East Coast, Maxis and U Mobile share their 3G spectrum and Radio Access Network (RAN).

Means if there is no Umobile coverage then totally cannot use?

only 2G available after december 2018 for the area which did not cover by umobile

2G for voice should be good, still can data?

Max data speed for gprs and edge is 100kbps. Whatsapp text should still load, picture would still load too after few seconds. Gotta forget about loading video or watching youtube tho, literally unuseable

At least can whatsapp then should be ok

i juat ported in to GX50.. if i port out next month, can i get back my one month advance payment?

Oh not! Can I say so those do not have 3G or 2G umobile coverage automatic no signal?
If do so, it is almost like Unifi mobile already...

Better to watch out first their agreement with maxis. Else those who only get 3G or 2G coverage between switch to other telco...

By the way, I got saw the rate of "New U Prepaid Plan", but previously very very old rate called "U Prepaid Plan" already disappear..

So got still somebody still use the legend prepaid plan called "U Prepaid plan"?
I'm currently use "New U prepaid plan".

2G agreement still in place they only serve termination notice for 3G. U Mobile claimed that there will be no coverage shrinkage due to this practice as they will cover those are with their equipment some times ago. Only time will tell how true is it.

Are you mean this?


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So currently im using u28 and planning to go gx50 but not so sure about the capped speed. Any suggestion? And can we pay prepaid via the app?

i will definitely go back to umobile if they got own network instead of using maxis. Maxis is restricting umobile network and make it very slow.. perhaps time will show everything

what is ur current speed?

i dont think you can get 100kbps gprs anymore. maxis using part of their 2G 900mhz for 3G. even celcom and digi turn off some 2G tower. signal become weak and take longer to lock. dont talk about sped.

Means that those who still using the handset which max support 3G, will habis cerita internet connections if termination for 3G.
Anyway, let's see how the deal between maxis & umobile..
Hopefully will continue renew for the agreement.

Yes, exactly..

Doesn't looked like they will renew as Maxis didn't expect U Mobile to grow so fast and become their major competitor and U Mobile wouldn't as Maxis is likely to charge them a rate that they could barely profit.

UMobile has been pretty quiet this recently. No news about coverage expansion nor new product introduction... Wonder what's up with them nowadays

Then most of the subscriber will be port out frm U Mobile if only either 2G or 4G coverage.
Their 4G coverage almost so so only..

area with 4G coverage are covered by umobile own 3G network as well

the problem is major state which are still using maxis 3G will able to use data after dec 18 or not

This post has been edited by stephantsen: Sep 27 2018, 01:16 PM

So maybe..maybe..

They will make unlimited internet just for 4G line only..

I believe that telco is not related to GPS. But why my GPS signal keep lost recently once I chg to UMobile Sim? Fed up of keep missing junction

poor line reception as well?

GPS is related to telco..the faster its lock to telco tower..faster you get result..

If not..drive slowly lah..

https://www.malaysianwireless.com/2018/09/u...le-subscribers/

Fraser hill umobile only have H+, while Digi, maxis and celcom all have 4G.

Once locked, the GPS will be engaged. I believe the frequent GPS disconnecting might be others issue

Few place i use 3G only for a month, 4G not stable recently

My personal experience with umobile. When gps lost, I turn off data and instantly can get GPS lock. I've had frequent GPS lost issue while using umobile but not other telco

ic, I'm using Digi sometimes slow locking. But once locked no issue during drive and pretty accurate.

I think it got to do with ur phone hardware as well

gps signals come from the satellite not from telco. phones can obtain location information from telco towers via triangulation but it is not accurate.

Yea, hardware the most important. My friend using Digi on Note 9, no issue so far

Same to me too, even in KL area bukit bintang also no GPS signal. the reception also don't have/not stable 1 bar only.

Wanna say bye-bye to umobile very soon, cannot tahan.

Have you tried others network on your phone?

How long does plan upgrade takes?

wan to change from u 28 to gx50 on 1st of the month.

This post has been edited by wyh: Sep 29 2018, 08:41 PM

Hello. Want to ask P48 can change to GX50?

Has been use 3G only for a month, 4G very not stable

UMobile starting always gooding...but after sometime like rollercoaster..
Enjoy while it last.

my Umobile so far okay. most of the location covered by 3G/4G.

half year using its service.

Change using u mobile app
Less than 2 hours done

wanted to port-in back to umobile from celcom prepaid because of GX50, but Umobile CS is in holiday mode during weekend.

21Sept - submit via online

22Sept - delivery guy call and delivered SIM card which was pretty fast!

24Sept - key in SIM serial and submit.

25Sept - receive SMS and email regarding mnp request rejected due to contract obligation with celcom, then contact celcom via FB @7.17pm, and asked me to submit request @30Sept, all conversation done within an hour. I actually mnp to Celcom on 26Aug. Initially want to mnp to hotlink but then Maxis Centre The Gardens made mistake put my current telco as "Time" so straight go to Blue Cube setia city mall but the girl tried few times and failed on phone application, back to home and sleep, went to Blue Cube paradigm, 5 mins settled after filling form; it's booth in the middle due to store renovation.

30Sept - don't know where to resubmit port-in request (as stated in umobile email), poke FB @noon, no replied. Call umobile CS @6:17pm, he tried to submit for me but failed, and teach me 'where to find resubmit section on their mnp page' which is on the top of keying in details, hang up i tried key in TAC few times but failed, "Please be informed that the SIM card provided for your port-in request is not allowed to port-in. For assistance, please contact out customer service at 018 388 1318. Thank you.", guess it was the error message the guy received earlier.
*i'm tech guy it's just their UX problem

Top up credit (Celcom calling rate feaking expensive as well as their data), then i called CS again, a young lady picked up and she asked me to email the screenshot. I captured and send with ordered number. Waiting for 10mins, emailed again if i need to contact them or they will contact me, still no reply.

Called CS again and a mature lady picked up, I said i have issue when resubmit my mnp request, she said email will be replied in 24hours, didn't even asked my ordered number or help to check, i asked about GX50 rebate and she said only successful port-in on 30Sept can enjoy the rebate. But when i checked the TnC successful port-in after 30Sept is allowed, not sure if i'm wrong.

This post has been edited by edwinmiracle: Sep 30 2018, 08:41 PM


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umobile apps and web cant log in.

Can log in app

Hi guys, does UMobile bill update live? For example, I made a call and it charges to my bill. Does it show on the app immediately?

My bill dated 1st Oct, bill period is 1/9 - 30/9.
Why u mobile charged the access fee for period 1/10 - 31/10? Anyone know about this?

This post has been edited by lkwah86: Oct 3 2018, 10:43 AM

Anyone being charged RM8+ for SST of P70 plan this month?

I have been facing intermittent connection for almost a month now with my Umobile. I've already reported to Umobile but no action so far. What tips I can try to solve this problem? Would going to Umobile SC and change my simcard helpful?

Same case.
They charged the SST on Sept and Oct.
So you can see SST charged for 2 months

The question is why Oct bill they charged for 1/10-31/10, it should be on Nov bill

Where's your location? I faced this issues after relocate here since June 18 in miri for work purposes. Always got intermitten data loss. Report already even almost got 5 report no of complain. So far still the same

I'm at Damansara Utama... The connection used to be good here so I don't know what happened recently. It's really starting to get on my nerves. I want to leave nasty tweets but I see lots of other customers already done that already.

Last time was quite ok, When i was with p78 plan. No this kind of issue. Yes, depending on location plus signal for speed kf connection.
But after the new unlimited plan comes out, its kinda happening quite often, not sure it their facilities cant cater with no of usage etc.

if both of you intend to keep using UMobile........
keep complaining to MCMC....

But i bet...nothing will be done...
and until now...i also don't why UMobile cable so strong.

Good Luck to you both

Is it normal upon restart, the phone would connect to 2g instead of 3g/4g? When there's 3g coverage

nvr auto change to 3G?

After a while it auto changes to 3g. Tested at few different area, same issue with it defaulting to 2g

They should issue statement or announce it in FB and their website.. Can we submit a complaint to the ministry on this?

my phone only at certain area will loke that. mostly after rebooting phone, it will auto connect to 3G

So it's normal?

UMobile billing cycle is very funny.
For access fee, they charge you in advance.
Means for bill dated 1st Oct, you're paying for extra calls & sms + others (like roaming) during 1-30 Sept, and access fee for 1-31 Oct.

Changing plan from P70 to GX50

pros and cons

thanks

Wait for the new gx

source?

Umo fb

Any feedback on the coverage in penang ? I do not trust their coverage shown on their website.

Are wifi calling only for phone? Recently my samsung tab received oreo update,
On some setting have wifi calling, but cannot find a way to turn on

Celcom also like that

serius meh? when?

Hi, i want to port in giler 30, Do i need to buy umobile sim card myself or i can get it from umobile store for free ?

Something bigger, better, and more GILER is coming your way! Stay tuned for more updates. #UMobile

posted yesterday

thanks

You can get it for free from Umobile centre.

After port in..Giler non-stop..

Again..

In my experience, their coverage map can be trusted.

Maybe will be
gx30 3mbps
Gx50 5mbps
Gx70 10mbps

i think its normal. as long as it will switch to 3G automatically

OK .. glad to hear that but I gonna get a prepaid SIM to test it out first.

Smart move. 😊

Digi not like that...

If I want to terminate on 15 Oct, u mobile will refund by pro-rate?

Yes. They'll prorate everything.

Never know 3G can get this speed
Test on PJ old town




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Hi guys can U Mobile GX unlimited plan be used in a USB modem (without WIFI)?

only the hotspot quota

This post has been edited by alexanderclz: Oct 6 2018, 01:46 PM

Crap line.... This is the speed during at night although good signal... Already lodge a complain


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I’ve just noticed that it auto switched to 2g and never switches back even after multiple reboot(hard reset) until I changed my mobile data settings by disabling LTE Then enabling lte(voice and data).

0.2 mbps? Really? Btw what plan are u using?