Hi,do i need to reload rm10 to get 1gb basic internet for my unlimited power prepaid power plan ?

I tried *113# to activate my sim,but it does not respond to it.It have been more than 1 hour waiting.Any guide ?

new number.I bought it at 7 Eleven yesterday around 7.30 pm and the staff at 7E told me to wait 15 min before using it.Around 9pm,i put in the sim and tried *113# and its say try *118# instead.When i enter *118#,it say registiration is not available via USSD.

I called customer service and they told me since i bought the number on 7E,the registiration should be done by the 7E staff which i guess thats why they take my IC to take photo along with the number that i bought.I went to the same 7E that i bought the number and they told me to wait 30 min after take my IC and the number pack to take photo ,again.Now its already more than 2 hours,still i cant use the sim.The staff at 7E told me that umobile line was quite a problem yesterday as their reason.

Is it a regular thing ? I starting to feel fed up with this sim.Maybe i will just throw away this number and bought other telco instead.