Umobile Thread V11, Your Passion Drives Our Unlimited Ideas
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 Nov 19 2018, 09:12 AM
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#1
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur  
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QUOTE(raul88 @ Nov 18 2018, 03:14 PM) Im at KL major dota event where umobile is their sponsor Yup...usual problem for Umobile...Irony how umobile line sucks here inside the arena Oh well I dont choose umobile for its quality and reliability Its the cheapest  Line congested when there’s a crowd |
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Mar 26 2019, 03:53 PM
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#2
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(rEDs @ Mar 26 2019, 03:48 PM) I am in PJ also out suddenly now. I'm in Section 14, full bar 3G/4G...  |
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Mar 26 2019, 05:35 PM
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#3
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur
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my 3G is now down.
LTE is up and running though... |
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Apr 10 2019, 10:59 AM
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#4
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur
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Send them email, they settled my problem within 24hrs...
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May 14 2019, 09:47 AM
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#5
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(PJng @ May 13 2019, 08:34 PM) Mmm, u mobile show notification juST a TEXT, testing? Yeah, got it as well....clicked and it opens the app. Wonder what are they testing... |
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Jun 28 2019, 09:29 AM
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#6
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(wyh @ Jun 27 2019, 11:09 PM) Actually did umobile improved their signal and services? Here in PJ, I believe they did...Now the LTE signal is stronger but the traffic is still poor (can see the loading circle of posts in fb/insta)... But with every step forward, they take a step back as previously life was good with 3G....but now 3G is slow like E, forcing me to go LTE which is still not as fast as 3G previously (Q1 2019)...  |
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Jul 8 2019, 11:24 AM
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#7
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(JuneResources @ Jul 8 2019, 11:17 AM) I see website nothing information there. More like 1.2mbps la... But see from USSD *118# or myumobile apps, got this GX12.. No terms and conditions, this time need cap how fast speed? Maybe GX30 - cap 3mbps speed GX12 - cap 3kbps speed   |
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Jul 15 2019, 09:43 AM
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#8
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(ckimsem @ Jul 13 2019, 09:00 PM) My U Mobile prepaid suddenly got RM5 deducted. Wow, this might be the first compliment to UM CS team... So, I called to UM helpline to check what the charges for. I was told it was because of some 3rd party SMSes that I subscribed online. Then, I told the CS that I never subscribed to anything B4, and I wished to get a refund. The CS was very helpful to create a report for me. Today, I got the refund. Well, UM CS is quite good.  |
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Sep 19 2019, 10:17 PM
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#9
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(alantanblog @ Sep 19 2019, 09:29 AM) If we write a Complaint to MCMC on the slow speed at Night, what answer can be expected from them? Typical answer is that speed depends on your location & geographical 'obstructions'....even by that you can ague a good point, the last answer will be speed is at best effort...  Already complaint 3 times to MCMC on my unifi 500mbps only getting below 100mbps. |
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Apr 20 2020, 11:06 AM
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#10
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(SleeplessEyes @ Apr 20 2020, 10:56 AM) Same here, ported out in August, and I was initially told, if I wanted my refund, I had to manually call CS and give my account number etc. Mine, I was told must be present in umobile outlet to supply band details for them to bank in...Its now 8 months. No sign of my refund anyway. I will contact them once more. Dont let them run away with our deposits |
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May 19 2020, 09:14 AM
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#11
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(joshhd @ May 18 2020, 06:31 PM) Ermmm I won't do that if I were you. Actually report to skmm is just escalating the poor service to government...Calm down first. Then write an long essay about your issue faced, then submit to MCMC instead. Make sure it is detailed enough. Let them handle the rest of the job for you. https://aduan.skmm.gov.my/ skmm doesn’t actually do anything since they only forward your complaint to a pic in umobile. If that pic replies to skmm your complaint has been handled, skmm would close case even though you’re not satisfied with the solution. In the end, skmm just issue penalty to umobile based on amount of complaints they received. They don’t care your problem solved or not. Worst case is that because of the penalty umobile need to pay, that cost is then passed to users... |
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May 19 2020, 11:32 AM
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#12
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(joshhd @ May 19 2020, 09:50 AM) Even when MCMC says, telcos must not indirectly charge / burden the customers for the penalties, how far can we or they make sure that happens? Bcz ultimately, skmm doesn’t get involved in what the telco needs to do in solving your complaint..So are you saying that, there's no other better way to solve this issue if the complaint isn't being dealt properly by telco? Consumer power is the most effective way... Keep changing until you get the one that suits your needs.. Besides, telcos don’t reward loyalty...offers are better when you MNP... |
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May 19 2020, 06:41 PM
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#13
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(joshhd @ May 19 2020, 04:39 PM) Damnnnn... I started with Hotlink, RM149 for signup and stayed for more than 10 years, no benefit at all and when port to UMobile get RM35+6 months 10% extra credit/top up and 10% reload discount, no counter offer...That is so insulting (to the telcos), but yet so damn true 😥😥😥😥 Indeed, a harsh lesson that goes "There is no such thing as loyalty offer unless you want to terminate/switch to other providers".  With UMobile for 8 years, in the beginning got birthday rewards & bpoints...towards the end, nothing...port to XOX get RM5 + 1GB season pass data and 2 years validity without counter offer... So lesson is just go with whichever works for you. Every time you port, you get something. Stay and get milked. |
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Jul 4 2020, 07:46 AM
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#14
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Senior Member
1,675 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(Khuan0813 @ Jul 4 2020, 04:38 AM) Previously was totally free, but don't know start from when and why U Mobile charges RM10 per change. When MNP first started, it was free...Nowadays, times are hard...so they’ll charge but like no charge coz the sim you porting over to would contain similar or more “preloaded” value... |
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