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TSjuichuan
post Feb 24 2006, 09:51 AM, updated 13y ago

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this thread is open for members to voice your suggestions, complains, views and encounters while travelling in Malaysia.

Rules
1. Post only suggestions, complains, views and encounters that are critical, constructive and logical. eg: the implementation of Arab language sign boards in KL Sentral.

2. Pictures are allowed, as a prove to support your statement. eg: rubbish piled up at Titiwangsa lake (with supporting pictures) Do not post pictures that might offend any races, religion or anybody in particular.

3. Try to come up with possible solutions or suggestions to the existing problem.

offensive post will be edited.. smile.gif

_______________________________________
Topic expanded to include:

4) Bad travel experiences

5) Bad Travek Agencies & also potential SCAM

6) Site suggestion to improve this forum

This post has been edited by stimix: Jan 27 2010, 09:06 AM
ParaOpticaL
post Feb 25 2006, 11:12 AM

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Let Me Start Off :-

1) You should start having threads about the POTENTIAL vacation spot in malaysia.

eg
i) Pulau Redang + Lang Tengah + Pulau Perhentian
ii) Pulau Langkawi
iii) Pulau Pinang
iv) Tioman
v) Mount Kinabalu

2) In the threads members and mods can post about the various things about the place. and you can also prepare some packages for the members to choose and thus they dont have to post irrelevant things.

3) Threads that should be pinned

i) how to get to KLIA cheapest ? (done)
ii) Currency Exchange
iii) travelling tips (done)
iv) Cybercafes

thats my 2 cts worth
TSjuichuan
post Sep 14 2006, 08:34 AM

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user posted image

Lang Tengah.. look at the rubbish.. icon_question.gif shakehead.gif

This post has been edited by juichuan: Sep 14 2006, 08:36 AM
qintian
post Sep 18 2006, 05:14 PM

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er.. little suggestion here.. y dont u separate the vacation into some catagory..for me.. this treat is rea messy.. i cant find wat i realy wan here.. like.. maybe start from separate .. place in malaysia.. and place in others country would be nice .. ^.^
vyruz
post Sep 20 2006, 06:58 PM

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I'm having hard time finding the area I want. Once I posted a thread about Gold Coast Australia, and it was merge into Australia thread, end up no response or should I say less responsoe. Even if there are, it will be messy, as I need to read through entire thread to get the responses meant for my question etc

I would suggest we could have a subforum divided into continents/countries. The in this forum, we could have specific thread for specific state/places for that particular continents/countries.

E.g.

Lowyat.NET -> Lifestyle -> Travel & Living -> Australia -> Gold Coast
Lowyat.NET -> Lifestyle -> Travel & Living -> Australia -> Melbourne
Lowyat.NET -> Lifestyle -> Travel & Living -> Australia -> Great Ocean Road
Lowyat.NET -> Lifestyle -> Travel & Living -> Australia -> Sydney
TSjuichuan
post Sep 21 2006, 09:19 AM

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QUOTE(qintian @ Sep 18 2006, 05:14 PM)
er.. little suggestion here.. y dont u separate the vacation into some catagory..for me.. this treat is rea messy.. i cant find wat i realy wan here.. like.. maybe start from separate .. place in malaysia.. and place in others country would be nice .. ^.^
*
try using the search key function to search for your desired thread. I've tried suggesting to the staff of this forum to create sub forums but the feedback i got was, creating a subforum will slow down the traffic here due to multiple clicking to get to the desired topics. Instead they've introduced tagging system so u can tag ur topic and filtering topics as u desired to see them (events, travel, food)

QUOTE(vyruz @ Sep 20 2006, 06:58 PM)
I'm having hard time finding the area I want. Once I posted a thread about Gold Coast Australia, and it was merge into Australia thread, end up no response or should I say less responsoe. Even if there are, it will be messy, as I need to read through entire thread to get the responses meant for my question etc

I would suggest we could have a subforum divided into continents/countries. The in this forum, we could have specific thread for specific state/places for that particular continents/countries.

E.g.

Lowyat.NET -> Lifestyle -> Travel & Living -> Australia -> Gold Coast
Lowyat.NET -> Lifestyle -> Travel & Living -> Australia -> Melbourne
Lowyat.NET -> Lifestyle -> Travel & Living -> Australia -> Great Ocean Road
Lowyat.NET -> Lifestyle -> Travel & Living -> Australia -> Sydney
*
As stated above ^^ i did the merging, perhaps i should stop doing so much of it. next time u can stress in the first post that u do not wish ur topic to be merged so i won't merge them in any way thumbup.gif The world is very big so it is tough to create so many sub forums for all the areas, As lowyat.net is not mainly a travel forum. But anyhow I will keep this things in mind, perhaps in near future we can do something about. thanks for the suggestions.

This post has been edited by juichuan: Sep 21 2006, 09:21 AM
vyruz
post Sep 29 2006, 06:04 PM

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QUOTE(juichuan @ Sep 21 2006, 09:19 AM)
try using the search key function to search for your desired thread. I've tried suggesting to the staff of this forum to create sub forums but the feedback i got was, creating a subforum will slow down the traffic here due to multiple clicking to get to the desired topics. Instead they've introduced tagging system so u can tag ur topic and filtering topics as u desired to see them (events, travel, food)
As stated above ^^ i did the merging, perhaps i should stop doing so much of it. next time u can stress in the first post that u do not wish ur topic to be merged so i won't merge them in any way  thumbup.gif The world is very big so it is tough to create so many sub forums for all the areas, As lowyat.net is not mainly a travel forum. But anyhow I will keep this things in mind, perhaps in near future we can do something about. thanks for the suggestions.
*
Hi, Perhaps categorize as Countries is pretty tedious, how bout by Continents? E.g.
Africa, Antarctica, Asia, Australia, Europe, North America, and South America. Then those general living & travel one will be at the main forum.

Just a suggestion though...
samurai1337
post Dec 21 2006, 12:26 PM

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I'm surprised that nobody mentioned about the attitude of our taxi drivers in Malaysia.

They can just simply refuse to take you to the destination if it's not profitable for them - for example, traffic too congested/too far away, or charge you a very high rate for that (instead of using the meter).

And worse, the way they reject also seems rude, some of them just shake their head without even looking at your face, some of them don't bother you at all.

It leaves a very very bad impression to tourists actually.

TSjuichuan
post Jan 2 2007, 04:47 PM

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QUOTE(vyruz @ Sep 29 2006, 06:04 PM)
Hi, Perhaps categorize as Countries is pretty tedious, how bout by Continents? E.g.
Africa, Antarctica, Asia, Australia, Europe, North America, and South America. Then those general living & travel one will be at the main forum.

Just a suggestion though...
*
I've tried suggesting it to the staff. Creating a sub sub forum for different continents will deter readers from browsing through so many different pages. I guess the tagging system will help for now smile.gif
cutun1217
post Mar 6 2007, 10:34 AM

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QUOTE(samurai1337 @ Dec 21 2006, 12:26 PM)
I'm surprised that nobody mentioned about the attitude of our taxi drivers in Malaysia.

They can just simply refuse to take you to the destination if it's not profitable for them - for example, traffic too congested/too far away, or charge you a very high rate for that (instead of using the meter).

And worse, the way they reject also seems rude, some of them just shake their head without even looking at your face, some of them don't bother you at all.

It leaves a very very bad impression to tourists actually.
*
that's correct. i have myself experienced a lot of time. the driver normally refuses to take you to the place that unconvenient for him just by shaking head shakehead.gif , or asking for stupid price ( 12rm from bkt bingtang to klcc, normally around 4rm vmad.gif ).
but the worst thing is there are lots of cheaters. i dont know what they heve done with the meter, but it runs like a horse and sometimes "jumps" directly mad.gif .
however, after 4years living here, now i get used to it already brows.gif , but definitely,its bring a very, very bad impression to foreigners.


Added on March 6, 2007, 10:35 am
QUOTE(samurai1337 @ Dec 21 2006, 12:26 PM)
I'm surprised that nobody mentioned about the attitude of our taxi drivers in Malaysia.

They can just simply refuse to take you to the destination if it's not profitable for them - for example, traffic too congested/too far away, or charge you a very high rate for that (instead of using the meter).

And worse, the way they reject also seems rude, some of them just shake their head without even looking at your face, some of them don't bother you at all.

It leaves a very very bad impression to tourists actually.
*
that's correct. i have myself experienced a lot of time. the driver normally refuses to take you to the place that unconvenient for him just by shaking head shakehead.gif , or asking for stupid price ( 12rm from bkt bingtang to klcc, normally around 4rm vmad.gif ).
but the worst thing is there are lots of cheaters. i dont know what they heve done with the meter, but it runs like a horse and sometimes "jumps" directly mad.gif .
however, after 4years living here, now i get used to it already brows.gif , but definitely,its bring a very, very bad impression to foreigners.

This post has been edited by cutun1217: Mar 6 2007, 10:35 AM
Irzani
post Mar 26 2007, 07:43 PM

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Do never used motorcycle service in Pulau Pangkor from the 'ulat' in Lumut Jetty, you pay for Rm 25 for a day and the motorcycle is really bad and old, no oil when you get it, it's break also loose, "too many gegaran pada motor, helmet tiada tali, can see inside the helmet, hitam macam ader kulat", the best thing, even you used gear 1 in the "jalan berbukit", the motorcycle always die happily, and even someone that jogging in that area will past you, or maybe a monkey also? .. this apply to every motorcycle that park in front of Jetty Pangkor except from the resort one ..

Really upset when using it ...


You can have the good motorcycle from the resort or chalet you lived. Cheap and worth .. trust me .. laugh.gif
cwwong69
post May 16 2007, 11:36 AM

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I have complain about the Swiss Garden Vacation Club. Since joint the SGVC at an platinuim member last year, we though we will have a privileage and will be easy get the hotel rooms when we want to have a holiday but it is not what we think. We unable to get any room at their own resort although we book it a month early. We submit booking for three rooms at their Kuantan Swiss Garden resort for the date 26 of May and check out on 27 of May, through their SGVC online booking on April 26. The SGVC replied that the allocated room are fully booked and when we called their customer services, they mention we may need to book the room six month in advance. I thought shit, what is point of joining their SVG club if I need to make a booking six month in advance. And when my sister (not a SGVC member) make a booking for a room at the same resort on 14 of May for the same day, 26 of May, she get the room. The SVGC only reserved a few room for SVGC member and although there are still room available, it is for public. We wrote a complain letter to them and there is no replied at all. Here I like to highligh to you that you don't have to become SGVC member (cost you around RM20K to RM30K) and you can still get the rooms at their resort.
Regret now.
vey99
post May 16 2007, 03:02 PM

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QUOTE(cwwong69 @ May 16 2007, 11:36 AM)
I have complain about the Swiss Garden Vacation Club. Since joint the SGVC at an platinuim member last year, we though we will have a privileage and will be easy get the hotel rooms when we want to have a holiday but it is not what we think.  We unable to get any room at their own resort although we book it a month early.  We submit booking for three rooms at their Kuantan Swiss Garden resort for the date 26 of May and check out on 27 of May, through  their SGVC online booking on April 26. The SGVC replied that the allocated room are fully booked and when we called their customer services, they mention we may need to book the room six month in advance. I thought shit, what is point of joining their SVG club if I need to make a booking six month in advance. And when my sister (not a SGVC member) make a booking for a room at the same resort on 14 of May for the same day, 26 of May, she get the room. The SVGC only reserved a few room for SVGC member and although there are still room available, it is for public. We wrote a complain letter to them and there is no replied at all. Here I like to highligh to you that you don't have to become SGVC member (cost you around RM20K to RM30K) and you can still get the rooms at their resort.
Regret now.
*
Usually for timeshare / membership, you really do have to book way in advance. However, your 1 month leadtime is very reasonable already. From various complaints I read on SGIVC mostly are due to short leadtime bookings/ surchage issues, but I guess this case its really too much, considering you are staying at their hotel (not affiliate).

My advise to forummers also is be mindful when you want to engage in timeshare/memberships because most hotels will always have limited quota for "special price" rooms. The benefits are attractive but usually difficult to enjoy all, if not most of the benefits also.

Maybe cwwong can complain at their sales office instead of write-in, and request for some form of compensation.

Or sell the membership *ahem*
cwwong69
post May 16 2007, 06:22 PM

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QUOTE(vey99 @ May 16 2007, 03:02 PM)
Usually for timeshare / membership, you really do have to book way in advance. However, your 1 month leadtime is very reasonable already. From various complaints I read on SGIVC mostly are due to short leadtime bookings/ surchage issues, but I guess this case its really too much, considering you are staying at their hotel (not affiliate).

My advise to forummers also is be mindful when you want to engage in timeshare/memberships because most hotels will always have limited quota for "special price" rooms. The benefits are attractive but usually difficult to enjoy all, if not most of the benefits also.

Maybe cwwong can complain at their sales office instead of write-in, and request for some form of compensation.

Or sell the membership *ahem*
*
Thanks for you advice.
We contact the Sales guys (Manager) that sell us the SGVC and promise to look into ours complaint but until now he also have not call us yet. I think he also can't do anything and dare not call us back. We intend to send another nasty letter to their CEO directly.


Added on May 22, 2007, 6:21 pmUntil now there is still no respond from SGVC sale departement after send few email to them.
A letter together with all the complaint's email have been printed out send to their CEO by hand yesterday. Still waiting for their CEO respond.


This post has been edited by cwwong69: May 22 2007, 06:21 PM
samurai1337
post Aug 12 2007, 10:52 AM

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I've tagged some of the threads in this forum.

Please make full use of the tag function so that food and travel threads can be easily distinguished, thanks
metsatsu
post Sep 19 2007, 03:43 PM

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Hi everyone, I have also became a member of the SGIVC timeshare scheme in July.

Just wanna ask a question. I understand that we can sell our membership after 1 year joining, but is it just that simple?

P/S: I know that the rules and regulations are all in the agreement booklet, but I just find it too hard to understand.

This post has been edited by metsatsu: Sep 19 2007, 03:45 PM
TSjuichuan
post Sep 19 2007, 04:02 PM

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QUOTE(metsatsu @ Sep 19 2007, 03:43 PM)
Hi everyone, I have also became a member of the SGIVC timeshare scheme in July.

Just wanna ask a question. I understand that we can sell our membership after 1 year joining, but is it just that simple?

P/S: I know that the rules and regulations are all in the agreement booklet, but I just find it too hard to understand.
*
not sure about selling... my mum joint the club. many had called her up to ask her if she wants to sell her entitlement, which is weird why is there so many request/demand for her to sell..

anyway i heard they are closing some of the operation office. just received and sms (from a 013 number) not yet call up and ask if it is a scam or what....

my experience in staying in swiss garden kuantan, they give you rooms that are not of the best quality.. garden view.. standard room.. so i feel there is nothing really great about that.. unless u travel extensively, no point joining a vacation club
metsatsu
post Sep 19 2007, 04:10 PM

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Yah I have received the same sms on the 15/9/07. But if it's true, why are they closing some of the branches? does that mean that they are not profitting and have to close some branches in order to keep themselves alive?

Btw, how long has your mother joined the membership?

I will be paying for my 1st 2 instalments soon. After doing so, I may consider cancelling my membership if selling the membership is not viable. I would rather lose that deposit payment and the 2 months instalments than to lose out more in the future.
TSjuichuan
post Nov 1 2007, 08:04 AM

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QUOTE(metsatsu @ Sep 19 2007, 04:10 PM)
Yah I have received the same sms on the 15/9/07. But if it's true, why are they closing some of the branches? does that mean that they are not profitting and have to close some branches in order to keep themselves alive?

Btw, how long has your mother joined the membership?

I will be paying for my 1st 2 instalments soon. After doing so, I may consider cancelling my membership if selling the membership is not viable. I would rather lose that deposit payment and the 2 months instalments than to lose out more in the future.
*
my mum joined the membership for almost 4 yrs i think...
SUSsharkteef
post Jan 29 2008, 08:23 PM

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@juichuan - when was that pic taken wor ?
TSjuichuan
post Jan 30 2008, 12:28 PM

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QUOTE(sharkteef @ Jan 29 2008, 08:23 PM)
@juichuan - when was that pic taken wor ?
*
Lolz.. 2006?? look at the time of the post tongue.gif
SUSsharkteef
post Jan 30 2008, 02:17 PM

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oi aunty, its 2008 la, Lang tengah damn clean liao since July 2007..... mebbe u were the early pioneers who went, but now is really clean .
TSjuichuan
post Jan 31 2008, 07:05 PM

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QUOTE(sharkteef @ Jan 30 2008, 02:17 PM)
oi aunty, its 2008 la, Lang tengah damn clean liao since July 2007..... mebbe u were the early pioneers who went, but now is really clean .
*
great to hear that. i took that picture while trekking to the cliffs area. Its good that the island is clean now but perhaps my picture can serve a purpose of reminding people how it was back in 2006 and not to throw rubbish into the sea again smile.gif
darthbaboon
post Mar 28 2008, 05:27 PM

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Just wanted to share my bad experience with a particular "popular" Tour Agency in Klang Valley - M*yf*ow*r

During the recent MAS Cheap Tickets fare held in KL Convention Center, I went and enquired on a US East Coast Trip for end-March. The person in charge told me in front of his boss and another co-worker the followings :

I) Tour Fare is RM 6288 (no taxes, tips... etc) - They allow me one week to make up my mind and maintain fare for me.
II) If I wanna extend my stay, no extra charge for the ticket changes
III) The tour is a confirmed and good to go tour.

I went a week later to book and suddenly learnt that only 8 people book the tour at that time and the tour is not a confirmed tour. shakehead.gif my kakilang already 4 ppl. Need to wait till 2 weeks before departure to confirm that the tour can jalan.

Suddenly got a call from them saying that the fare they quoted me was wrong... was April's fare and not end-March.. They have to revise price to RM 6688 instead. I argued that the fare increment is unacceptable since they had already agreed in front of the boss to give me that fare. They promise to see what they can do.... then they submarine and no reply.

2 weeks before departure when time to make final payment they got some new clerk to phone me and say that the tour is cancelled. They offer alternate 2-to-go tour but when I ask specific questions regarding that package, they promise to come back to me but submarine again.

I finally got fedup and requested for refund. Yesterday when I drove all the way to collect the cheque, they got my name written wrongly... and now need another week to re-issue another cheque. Now I wonder how in the world can big companies get the cheque name wrong when they specifically took down my name in passport, booking receipt name was correct, and their payment voucher had like 4 - 5 people "check-approve" payment.

I can only conclude that :

I) They can promise you the sun, sky and moon and lowest fees AND guaranteed departure when all is actually BS
II) Staff nowadays don't know enough of the products that they are selling, and never get back to you even after promising to do so.
III) It's too common to drag payments using all the dirty little tricks in the book.
IV) If the service is already so BAD even without me following their tour... imagine the horror of horrors if I were to have actually gone through with the tour package.
V) They've managed to waste all my time with empty promises and dirty tricks.


Hope you guys will be more careful in the selection of tour agencies. We might pay a little more, but at least with no headaches.

TSjuichuan
post Mar 28 2008, 10:34 PM

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usually travel agencies employ part timers (tour guides, freelancers, College students) to work in these fairs and it is possible that they give wrong information. But ethically if they are not sure they should consult the superior first. Like when i was working in Matta Fair, about 50 of us are part timers and 10 are full time staffs in the office.

This kinda situation shows that Malaysian travel agencies are not mature enough. plus government restriction for foreign own travel franchisers to enter malaysia, its hard to improve...
darthbaboon
post Mar 29 2008, 08:57 AM

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QUOTE(juichuan @ Mar 28 2008, 10:34 PM)
usually travel agencies employ part timers (tour guides, freelancers, College students) to work in these fairs and it is possible that they give wrong information. But ethically if they are not sure they should consult the superior first. Like when i was working in Matta Fair, about 50 of us are part timers and 10 are full time staffs in the office.

This kinda situation shows that Malaysian travel agencies are not mature enough. plus government restriction for foreign own travel franchisers to enter malaysia, its hard to improve...
*
Yeah I forgot to add on point 2 that they also wanted me to pay RM 150 to change my departure dates from the original No-cost.

And the staff that served me were all perma-staff.

Which makes it unexcusable. shakehead.gif
kimhoong
post May 28 2008, 01:15 PM

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General Suggestion
Can someone create a thread on "Trip Schedule" and have this pinned?

I am not creating it since I am not active in traveling.

Actually I'm in midst of organizing a small trip to Langkawi (and more in future) and it would great if there are some trip schedules around for reference. smile.gif
deal2go
post Jul 13 2008, 03:23 PM

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kanzakicyn
post Jul 20 2008, 11:00 PM

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COMPLAIN against S*m*rai, Tr*vel and T*ur, dep*narikbeach@gmail.com from LOWYAT.NET/forum


I was looking for travel agency with the cheepest price and best offer to redang, after screening thru numerous offer online, i found other alternative that suits my need more. This S*m pmed me asking if his quote suits me and i replied that it is too expensive. Then he replied me that with RM340 + accomodation + transport. Which is a very good deal. He asked me to get back to him asap, i replied that i need to discuss with committee member first.

QUOTE
Hai Cyn...

sorry iyaa RM400 its not the price i give to u for right choose,its only a budget.

I can offer you only RM340+Accommodation+Bus...This is nett price.Last offer!!
if you accept this offer ,please let me know. ASAP

Take care Cyn..


I asked a few question regarding the trip

QUOTE
The package including 2 Night accommodation with bathroom attached & hot shower
2 Breakfast 2 Lunch Tea Breaks 1 dinner 1 BBQ
Free flow of hot & cold beverage ( Exclude alcoholic and carbonated drinks)
3 snorkeling trips exclude equipment
2 way boat transfer from Merang Jetty - Resort - Merang Jetty


<< this is ur quote right? i have a few questions
1) RM340 per person and 4 person FOC is it? If more people can FOC more?
2) Does ur package include life jacket, travel insurance and marine park ticket?
3) your bus is what bus? 2+1 seater bus?
4) in our trip, can we have a tour leader? thank you
5) do u have junggle trackking?
6) the 3 snorkeling trip can we go to pulau perhentian and pulau lang tengah and redang too?
7) is ther any way we can insert baby tutle watching and shark watching inside?
8) is there a restaurant near the chalet?
9) how many people per room?

please answer my above questions, i know got alot, sorry >_< but this is my fist trip and i want to do it properly. Plus, i have a good quotation, which include the above for RM380... if u can give me this offer then i will 100% take it ^^

plus, can i have a scedule/itenery for the 3 days? thx u...
QUOTE
What dates are you coming here..??please confirm the date..ASAP becoz.i have call bus for the fix date.

i just sent your FAQ at gmail..
then i immediately informed my committeee member and opened a meeting with them, at the same time declining other offer as well.

after talking to my committee, he told me this

QUOTE
3) your bus is what bus? 2+1 seater bus?
Bus is 2+1 Seater  with Sani Ekspress Double Decker with 60 person maximum.

<< lets say at the event of last minute, i could not get 60 people, i get 50 people, it is still RM340 per person right?

    Yes..its still RM340 per person but if fuel price will going up 1st August ,maybe the travel cost will also up around RM20.00.or more.its depends to the goverment when to  annouce. You have  to confirm how many of you is coming here and the fix date..If you dont ,its make a problem.


I called him up immediately

he said that unless i am able to confirm how many are going, the price may vary, i agree. So i then confirm the amount of people tat is going (within 5 minutes), he they answered me somethign like this "i dunno la, the fuel price going up so, i dunno what to do la, can u tell me what to so?"

first i was very fed up, ur the travel agent and u do not know how to fix a problem u made. U offer me a price then he wanted to change it. He said that "maybe on the day u go u might have to add rm20 more for each"

i asked "even if i confirm now i have to add rm20 each? U have a problem with bus company u can always sign agreement on the quotation. U go and get a black and white then sign agreeing to the price since we book early"

then he said the same thing "i dunno la cyn, i dunno what to do now, how ar u say? cuz they say thery are going to increase the price"

actually i was very very unhappy, at that point either he dun understand me or he was not listening, i repeated what i said in MALAY (since he is a malay)

and he said the same thing "i dunno la cyn, i very confuse now"

i asked him to confirm with the bus company. I told him i will ONLY agree on the price you offer me. You should have confirmed and checked the price before offering people

this was his reply

QUOTE
hai....

cyn....The bus management told me just one way trip from KL to Merang Jetty they will charge for RM2000.Before this they told me at RM1200 only on that reason i take your offer with RM340.00.

I so sorry becoz its my fault..i regret its.So i cannot continue anymore.

thanks
he chased me, ask me to confirm, then change price, wanting to force me to use the package he is giving out, waste my time and money, then have the guts to ask me to ask him questions in the future if i have any

honestly....i hate him


i dunno my post if overrated or over reacted, but i wud like to inform others who deal with him to be careful...

my trip of 120 people until now because of him have to redo. Waste so much time and money!!!!!!!!

i concluded that
1) he is very irresponsible and unclear what he wanted to do, all he want is to nab the customer first, talk later
2) one moment he call, then reply LYN then gmail, halfway answering LYN reply gmail then lyn....

This post has been edited by kanzakicyn: Jul 20 2008, 11:09 PM
Samurai
post Jul 22 2008, 03:14 PM

Getting Started
**
Junior Member
70 posts

Joined: Jan 2003
From: Perhentian Island


QUOTE(kanzakicyn @ Jul 20 2008, 11:00 PM)
COMPLAIN against S*m*rai, Tr*vel and T*ur, dep*narikbeach@gmail.com from LOWYAT.NET/forum
I was looking for travel agency with the cheepest price and best offer to redang, after screening thru numerous offer online, i found other alternative that suits my need more. This S*m pmed me asking if his quote suits me and i replied that it is too expensive. Then he replied me that with RM340 + accomodation + transport. Which is a very good deal. He asked me to get back to him asap, i replied that i need to discuss with committee member first.
I asked a few question regarding the trip
then i immediately informed my committeee member and opened a meeting with them, at the same time declining other offer as well.

after talking to my committee, he told me this
I called him up immediately

he said that unless i am able to confirm how many are going, the price may vary, i agree. So i then confirm the amount of people tat is going (within 5 minutes), he they answered me somethign like this "i dunno la, the fuel price going up so, i dunno what to do la, can u tell me what to so?"

first i was very fed up, ur the travel agent and u do not know how to fix a problem u made. U offer me a price then he wanted to change it. He said that "maybe on the day u go u might have to add rm20 more for each"

i asked "even if i confirm now i have to add rm20 each? U have a problem with bus company u can always sign agreement on the quotation. U go and get a black and white then sign agreeing to the price since we book early"

then he said the same thing "i dunno la cyn, i dunno what to do now, how ar u say? cuz they say thery are going to increase the price"

actually i was very very unhappy, at that point either he dun understand me or he was not listening, i repeated what i said in MALAY (since he is a malay)

and he said the same thing "i dunno la cyn, i very confuse now"

i asked him to confirm with the bus company. I told him i will ONLY agree on the price you offer me. You should have confirmed and checked the price before offering people

this was his reply
he chased me, ask me to confirm, then change price, wanting to force me to use the package he is giving out, waste my time and money, then have the guts to ask me to ask him questions in the future if i have any

honestly....i hate him
i dunno my post if overrated or over reacted, but i wud like to inform others who deal with him to be careful...

my trip of 120 people until now because of him have to redo. Waste so much time and money!!!!!!!!

i concluded that
1) he is very irresponsible and unclear what he wanted to do, all he want is to nab the customer first, talk later
2) one moment he call, then reply LYN then gmail, halfway answering LYN reply gmail then lyn....
*
Thank you very much for complaint.I very regret its and try to fix my service for future. smile.gif


Added on July 29, 2008, 8:18 am
QUOTE(kanzakicyn @ Jul 20 2008, 11:00 PM)
COMPLAIN against S*m*rai, Tr*vel and T*ur, dep*narikbeach@gmail.com from LOWYAT.NET/forum
I was looking for travel agency with the cheepest price and best offer to redang, after screening thru numerous offer online, i found other alternative that suits my need more. This S*m pmed me asking if his quote suits me and i replied that it is too expensive. Then he replied me that with RM340 + accomodation + transport. Which is a very good deal. He asked me to get back to him asap, i replied that i need to discuss with committee member first.
I asked a few question regarding the trip
then i immediately informed my committeee member and opened a meeting with them, at the same time declining other offer as well.

after talking to my committee, he told me this
I called him up immediately

he said that unless i am able to confirm how many are going, the price may vary, i agree. So i then confirm the amount of people tat is going (within 5 minutes), he they answered me somethign like this "i dunno la, the fuel price going up so, i dunno what to do la, can u tell me what to so?"

first i was very fed up, ur the travel agent and u do not know how to fix a problem u made. U offer me a price then he wanted to change it. He said that "maybe on the day u go u might have to add rm20 more for each"

i asked "even if i confirm now i have to add rm20 each? U have a problem with bus company u can always sign agreement on the quotation. U go and get a black and white then sign agreeing to the price since we book early"

then he said the same thing "i dunno la cyn, i dunno what to do now, how ar u say? cuz they say thery are going to increase the price"

actually i was very very unhappy, at that point either he dun understand me or he was not listening, i repeated what i said in MALAY (since he is a malay)

and he said the same thing "i dunno la cyn, i very confuse now"

i asked him to confirm with the bus company. I told him i will ONLY agree on the price you offer me. You should have confirmed and checked the price before offering people

this was his reply
he chased me, ask me to confirm, then change price, wanting to force me to use the package he is giving out, waste my time and money, then have the guts to ask me to ask him questions in the future if i have any

honestly....i hate him
i dunno my post if overrated or over reacted, but i wud like to inform others who deal with him to be careful...

my trip of 120 people until now because of him have to redo. Waste so much time and money!!!!!!!!

i concluded that
1) he is very irresponsible and unclear what he wanted to do, all he want is to nab the customer first, talk later
2) one moment he call, then reply LYN then gmail, halfway answering LYN reply gmail then lyn....
*
120 Persons...??? its not true...you asking only 95 persons only 80 for student 13 for Chair Comitte and 2 lecturer and you redo to 60 person only....

Yess you waste so much time and money because you dont know when you coming and how many of you.?This is a basic management as student .Its make me difficulties to book the dates when you coming.

If i irresponsible .i will not reply this.To Gentleman laa


Why should i nab the customer..? I make a business is Long term not shot term.I try my best service for customer.Maybe some error doing the jobs,Human is not perfect .

I gain lots experince dealing with you.To teach me how to be good in servis to the customer and try to minimum error and risky.

RATES PER COACH/VAN PER WAY ONLY (RM)
KUALA LUMPUR (s - seats)

38-40s


27s SuperVIP


10-12s Van


1-3s Limo

From Kuala Lumpur City to :











KLIA

500.00


580.00


300.00


350.00
Subang Airport

450.00


500.00


250.00


300.00
Hotel Transfer (within KL)

350.00


400.00


200.00


250.00
Kuala Lumpur Central Station

350.00


400.00


200.00


250.00

From Kuala Lumpur City to :











Seremban

1200.00


1300.00


550.00


600.000
Port Dickson

1200.00


1300.00


550.00


600.00
Melaka

1300.00


1400.00


550.00


600.00
Mersing

1800.00


1900.00


900.00


950.00
Johor Bahru

1900.00


1950.00


950.00


1000.00
Singapore

1900.00


1950.00


-


-
Ipoh

1700.00


1800.00


900.00


950.00
Cameron Highland

1850.00


1950.00


1050.00


1100.00
Lumut

1600.00


1700.00


800.00


850.00
Penang

1900.00


1950.00


900.00


950.00
Kuala Perlis

2000.00


2100.00


1100.00


1150.00
Genting Skyway

1200.00


1300.00


650.00


700.00
Bukit Tinggi

1450.00


1500.00


800.00


900.00
Jerantut (Kuala Tembeling)

1700.00


1800.00


850.00


900.00
Kuala Tahan

1800.00


1900.00


900.00


1000.00
Kuantan / Cherating

1800.00


1900.00


900.00


1000.00
Kuala Terengganu

2000.00


2100.00


900.00


1000.00
Kota Bharu

2100.00


2200.00


1000.00


1100.00
Note: Pick up from KLIA additional surcharge RM 50.00 per way.

Daily Rental











3 days (rental per day)

1250.00


1300.00


800.00


900.00
2 days (rental per day)

1300.00


1350.00


900.00


950.00

Sightseeing











Half day tour/usage (within KL) (4hours)

750.00


800.00


550.00


600.00
Fullday tour/usage (within KL) (8 hours)

1100.00


1200.00


650.00


700.00
Full day Putrajaya Tour (8 hours)

1200.00


1250.00


800.00


900.00

http://www.pinganchorage.com.my/coach_van_kuala_lumpur.htm


Added on July 30, 2008, 9:04 am
Government says yes to bus fare hike

PUTRAJAYA: The Government has agreed to increase stage and express bus fares but has not decided on the quantum.

Entrepreneur and Cooperative Development Minister Datuk Noh Omar said the new fares would be announced before Hari Raya in October.

http://thestar.com.my/news/story.asp?file=...2174&sec=nation

This post has been edited by Samurai: Jul 30 2008, 09:04 AM
mysattv
post Aug 19 2008, 03:37 PM

New Member
*
Junior Member
20 posts

Joined: Jun 2008
whats a dispute. Usually what we practised is we need black and white, either email or fax for the proper quote to avoid miscommunication in which may cost you thousand of money.
TSjuichuan
post Aug 20 2008, 10:05 PM

LA-Little Angel
Group Icon
VIP
1,635 posts

Joined: Jan 2003
From: Klang, Sel


yeah i second that.. everything based on black and white..
wufei
post Oct 10 2008, 06:20 PM

Look at all my stars!!
*******
Senior Member
3,039 posts

Joined: Jan 2003
From: Laputa


Where can I complain about KL LIMO?

Stupid counter so hard to get them

Being calling 9223 8080 the whole afternoon and no one pick up the phone

Another streamyx customer service

Boycott them!!!!!!
supadupa
post Oct 23 2008, 03:05 PM

beer beer !!!
*****
Senior Member
839 posts

Joined: Jan 2003
can the tour agency do that? told the trip is fixed then later postponed cos they say alot ppl sign up then no $ to pay... is this our prob?

lousy agent cos leave all applied now sangkut big time

go holiday is hepi hepi 1...now face this kind of thing really vmad.gif

any1 face this kind of prob b4?

This post has been edited by supadupa: Oct 23 2008, 03:37 PM
barca
post Nov 17 2008, 11:54 AM

On my way
****
Senior Member
535 posts

Joined: Jul 2007
From: Ampang


I wanna make a complain on the Hwajing Travel & Tour SDN BHD

I purchase 2 travel ticket from them that going to Bali,Bangkok and Shanghai for RM599 each(excluding air ticket)

When i get a call to the company and give them a date that when im going for the trip,the ladies told me that i need to add another RM110 for each person if going to Shanghai for the tour agent tips.Is that really have to pay?Somemore go to Bali and Bangkok is free and easy trip but need to pay another RM65 for each person and trip?Free and easy also need pay for it??Pls give some opinion,thanks.
Putraskyline
post Nov 17 2008, 08:23 PM

Non-Regular
Group Icon
Elite
1,269 posts

Joined: May 2005
From: Kuala Lumpur



QUOTE(barca @ Nov 17 2008, 11:54 AM)
I wanna make a complain on the Hwajing Travel & Tour SDN BHD

I purchase 2 travel ticket from them that going to Bali,Bangkok and Shanghai for RM599 each(excluding air ticket)

When i get a call to the company and give them a date that when im going for the trip,the ladies told me that i need to add another RM110 for each person if going to Shanghai for the tour agent tips.Is that really have to pay?Somemore go to Bali and Bangkok is free and easy trip but need to pay another RM65 for each person and trip?Free and easy also need pay for it??Pls give some opinion,thanks.
*
This is Dtakenny promotion tour right? From earlier, I smell something fishy.
barca
post Nov 18 2008, 10:14 AM

On my way
****
Senior Member
535 posts

Joined: Jul 2007
From: Ampang


QUOTE(Putraskyline @ Nov 17 2008, 08:23 PM)
This is Dtakenny promotion tour right? From earlier, I smell something fishy.
*
hahaha...that is true....
Putraskyline
post Nov 18 2008, 10:53 AM

Non-Regular
Group Icon
Elite
1,269 posts

Joined: May 2005
From: Kuala Lumpur



QUOTE(barca @ Nov 18 2008, 10:14 AM)
hahaha...that is true....
*
Solution is report to the staff about this company and the user. Maybe you can save another LYN from this incident.
jhteh
post Jan 12 2009, 05:52 PM

New Member
*
Junior Member
45 posts

Joined: Jan 2007


hi all,

Anyone got ideas how to check reliability of a travel agency...

or anyone heard about this travel agency Priority Guest(M) Sdn Bhd.

recently i join their membership and get a Priority priviledge card at Giant Kelana Jaya
they said i can get 50% discount of all the hotel in malaysia.
and also can get promotion prices of air ticket.

it let me feel wired......
i just worry i get into travel scam because last time there are a lot of scam and very popular in malaysia....



TSjuichuan
post Jan 12 2009, 06:02 PM

LA-Little Angel
Group Icon
VIP
1,635 posts

Joined: Jan 2003
From: Klang, Sel


these are timeshare/vacation club. not considered travel agency... unless u travel a lot, then it is worth it
Samurai
post Jan 12 2009, 06:11 PM

Getting Started
**
Junior Member
70 posts

Joined: Jan 2003
From: Perhentian Island


You can check through MATTA membership or Malaysia Tourism Ministry ,then you get more information about this company.
bubbles182
post Mar 1 2009, 12:27 PM

New Member
*
Junior Member
41 posts

Joined: Mar 2008


anyone try golden holiday tour by MAS? i think its a lot better than taking tour from normal agencies since its their airlines and it's easy if got changes to be made.

me & family used to go holiday by golden holiday. biggrin.gif
joenjill
post Mar 27 2009, 10:57 AM

Regular
******
Senior Member
1,015 posts

Joined: Jan 2003
From: ~kUala lUmpur~
suggest to seperate out the travel or food to sub-forum, easily to people to search food thread or travel thread....tq
fahmira
post Jun 16 2009, 09:10 PM

New Member
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Newbie
0 posts

Joined: Feb 2009


QUOTE(Samurai @ Jan 12 2009, 06:11 PM)
You can check through MATTA membership or Malaysia Tourism Ministry ,then you get more information about this company.
*
Hi all,

Ive joined this club couple of months ago. Recently I tried to book a vacation package by droping by to their office at Ampang(near Ampang POint area) but to my surprised, the office has no longer existed. Now it place was taken over by other travel agency company!!

I tried to call their hotline and also their sales rep agent but with no vail until now icon_question.gif

If anyone has an information about the company's wherabout, please do post it here. As much as I hate to say this, I think this is another scam that I've been fooled with..and so with thousands other subscribers!!


stimix
post Jun 17 2009, 07:17 AM

Dunno
Group Icon
Moderator
3,542 posts

Joined: Jan 2003
From: Puchong, Selangor



Bump & title changed....For those kena scam by this company
rayfoo
post Jun 17 2009, 08:56 AM

Look at all my stars!!
*******
Senior Member
2,562 posts

Joined: Jan 2003


their website here http://www.ituneclub2u.webs.com/
SUSahjames
post Jun 17 2009, 10:06 AM

My Name James
******
Senior Member
1,337 posts

Joined: Feb 2009
HOT-LINE:03 4253 1905/4253 1906/4253 1923

i try call few times also no answer.

i dam sked of timeshare stuffs man.
Zack Styler
post Jun 17 2009, 10:15 AM

Things Happen for a Reason...
******
Senior Member
1,282 posts

Joined: Feb 2006
From: ¯\(º_o)/¯ ¯\(º_o)/¯

Timeshare@vacation club is not worth it, they may and will change the rules and regulations to their whims and fancies, so in the end we consumer will be at the losing end..
SUSbuntutman
post Jun 17 2009, 02:57 PM

Casual
***
Junior Member
324 posts

Joined: Mar 2009
QUOTE
Anyone got ideas how to check reliability of a travel agency...

or anyone heard about this travel agency Priority Guest(M) Sdn Bhd.

recently i join their membership and get a Priority priviledge card at Giant Kelana Jaya
they said i can get 50% discount of all the hotel in malaysia.
and also can get promotion prices of air ticket.

it let me feel wired......
i just worry i get into travel scam because last time there are a lot of scam and very popular in malaysia....

u join their membership but u sked kena con .... then join for wat ? your own fault u deal with it la.
splatzkill
post Jun 19 2009, 10:27 PM

New Member
*
Junior Member
7 posts

Joined: Apr 2009
From: Penang


ok they were in penang, tesco greenlane area an hour ago.
i suspected it is a scam so i decided against paying the full $399 but paid $60 booking fees so i can investigate it out 1st.

apparently my suspicions are true. i took a pic of the guy by the name of johan and took down his mobile number as well.

anyone know how to go about reporting this to the authority? $60 ain much but these guys arent getting away either


squallx840
post Jun 19 2009, 11:18 PM

New Member
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Junior Member
10 posts

Joined: Aug 2008


Maybe you can file your complaint here : http://e-aduan.kpdnhep.gov.my/intro.jsp?co...d=MASTER&lang=1
dannygoh
post Jun 19 2009, 11:26 PM

Casual
***
Junior Member
410 posts

Joined: Aug 2007
QUOTE(splatzkill @ Jun 19 2009, 10:27 PM)
ok they were in penang, tesco greenlane area an hour ago.
i suspected it is a scam so i decided against paying the full $399 but paid $60 booking fees so i can investigate it out 1st.

apparently my suspicions are true. i took a pic of the guy by the name of johan and took down his mobile number as well.

anyone know how to go about reporting this to the authority? $60 ain much but these guys arent getting away either
*
can share the details of the person
splatzkill
post Jun 19 2009, 11:52 PM

New Member
*
Junior Member
7 posts

Joined: Apr 2009
From: Penang


thin malay guy with short spiky hair.
he has no facial hair mustache/beard.
he wears a silver bracelet or bangle on his right hand and a watch on his left hand. he has a few other malay guys with him and 1 malay girl which wears a tudung. which i vaguely remember their appearances.

they can barely speak in english and only converse in malay language though.



shuh83
post Jun 24 2009, 10:51 AM

New Member
*
Newbie
0 posts

Joined: Jun 2009


QUOTE(fahmira @ Jun 16 2009, 09:10 PM)
Hi all,

Ive joined this club couple of months ago. Recently I tried to book a vacation package by droping by to their office at Ampang(near Ampang POint area) but to my surprised, the office has no longer existed. Now it place was taken over by other travel agency company!!

I tried to call their hotline and also their sales rep agent but with no vail until now  icon_question.gif

If anyone has an information about the company's wherabout, please do post it here. As much as I hate to say this, I think this is another scam that I've been fooled with..and so with thousands other subscribers!!
*
Same goes with me and i've joined this membership last year. Lucky, i still have the sales rep number and i try to get her. FYI, Prority Guest has closed down their business and the business has been handover to ITune Management Sdn Bhd. I took their new contact number and maybe you can try to contact them. But i advise you to investigate first before you make any booking or transaction with them.

21-2 AVENUE 1,
TAMAN AMPANG AVENUE,
68000 AMPANG.

0342807389/0342806389/0173995208
zoomzack
post Jul 2 2009, 11:04 PM

New Member
*
Newbie
0 posts

Joined: May 2008


Hi all,

I went through a nightmare with this company last year in July 2008. Basically, I was fooled into signing up at Giant Ampang Point for the membership cost of RM399. As I thought that the offers were too good to be true, I did a quick check on the internet and found that Priority Guest Sdn Bhd had previously been known as My Ezy Vacation Sdn Bhd, a company which had been blacklisted by Kementerian Pelancongan Malaysia.

What I did next was to ask for refund, which wasnt given by the company on the basis that they hadnt done anything wrong. I disagreed, because I felt that I was the latest person to be scammed by the company, therefore I lodged a complaint to the NCCC(National Consumer Complaints Centre) - http://nccc.org.my/index.php?option=com_frontpage&Itemid=1 and made a small court claim from the Tribunal for Consumer Claims Malaysia at the Legend Hotel, The Mall.

I then sent a letter to the company to inform them of a court date because they did not want to return my money. The reason I stated was that I felt I was scammed and there were many other complaints to the company on the internet.

When the date of the court case arrived, no one from the company attended. Therefore, the small claims court gave a mandate to the company to pay back the RM399 or to face further legal action. I sent this letter to them in person at Jalan Mamanda, Ampang and they duely sent out a cheque to refund the RM399 membership fee.

It was a very tidious process, but in the end I got my money back. The bigger issue is that the authorities are aware of them now, and therefore they have closed their office and have changed their name again.

I hope that more people will be aware of such scams in the future. If you have been unlucky enough to have been scammed, and would like to get your money back, then I suggest you to try the things I did, it may take some time and effort, but at least in the end you get the satisfaction of getting your money back as well and knowing that the company has been warned by the authorities.


This post has been edited by zoomzack: Jul 2 2009, 11:07 PM
Itune Management
post Jul 20 2009, 10:59 AM

New Member
*
Newbie
0 posts

Joined: Jul 2009
QUOTE(jhteh @ Jan 12 2009, 06:52 PM)
hi all,

Anyone got ideas how to check reliability of a travel agency...

or anyone heard about this travel agency Priority Guest(M) Sdn Bhd.

recently i join their membership and get a Priority priviledge card at Giant Kelana Jaya
they said i can get 50% discount of all the hotel in malaysia.
and also can get promotion prices of air ticket.

it let me feel wired......
i just worry i get into travel scam because last time there are a lot of scam and very popular in malaysia....
*
rclxms.gif

Please call our customer services for more information.


Added on July 20, 2009, 11:05 am
QUOTE(Itune Management @ Jul 20 2009, 11:59 AM)
rclxms.gif

Please call our customer services for more information.
*
Untuk maklumat semua!!!

BERMULA DARIPADA BULAN MEI 2009.PIHAK ITUNEMANAGEMENT TELAH MENGAMBIL ALIH PENGURUSAN AHLI AHLI PRIORITY GUEST.KEPADA AHLI AHLI PRIORITY GUEST.SEKIRANYA ANDA INGIN MEMBUAT TEMPAHAN.ATAU PERTAYAAN SILA HUBUNGI: thumbup.gif

i Tune Management(M) Sdn Bhd (Co no :854602-M)

No 21-2 Avenue 1,Jalan Avenue 68000 Ampang,

Selangor Darul Ehsan

Tel: +60342806389/4280 7389

Fax: + 0342807399

Email:itunecard2u@gmail.com

This post has been edited by Itune Management: Jul 20 2009, 11:05 AM
Priority guest members
post Jul 20 2009, 11:41 AM

New Member
*
Newbie
0 posts

Joined: Jul 2009
QUOTE(shuh83 @ Jun 24 2009, 11:51 AM)
Same goes with me and i've joined this membership last year. Lucky, i still have the sales rep number and i try to get her. FYI, Prority Guest has closed down their business and the business has been handover to ITune Management Sdn Bhd. I took their new contact number and maybe you can try to contact them. But i advise you to investigate first before you make any booking or transaction with them.

21-2 AVENUE 1,
TAMAN AMPANG AVENUE,
68000 AMPANG.

0342807389/0342806389/0173995208
*
Assalamualaikum dan salam sejahtera.

Aku pun ahli kad priority jugak.tapi xde apa masalah pun.Kalau korang nak tau skang ni priorty dah tutup dan kepada ahli ahli yang nak buat tempahan hotel ke aper.Korang boleh contact DHIA TRAVEL & TOURS compeny ni yang ambil alih perkhidmatan travel..Aku ada dapat surat dari priorty yang bagitau diorang dah tutup atas sebab sebab yang tak dinyatakan.Jadi kepada korang yang jadi ahli janganlah dok kondem travel agent orang melayu.banyak lagi compeni travel yang lain tipu sampai puluh ribu ringgit.macam time sharing hotel.tapi tak plak kuar dalam forum ni.yang dok call guna telefon pas2 cas kredit kad pun banyak jugak..jadi kepada ahli priority x kira melayu ka atau cina atau india..cuba lah pikir kalau dirang ni tipu xkan diaorang boleh ada terminal kad kredit.ko ingat senang ke nak aply terminal/mesin kad kredit kalau kompeni ko xdisahkan pendaftaran dan akaun..lagi satu nak bagitau kat korang..kalau ada apa apa nak tanya korang call DHIA TRAVEL & TOURS.dia boleh bagi ko penjelasan.Tel: +60342806389/4280 7389
ryan_hustler
post Jul 20 2009, 01:55 PM

Enthusiast
*****
Senior Member
889 posts

Joined: Aug 2007
Super Duper detected..wei Priority guest members dan Itune Management nak buat akaun palsu pun tunggula 2-3 hari..adoi bodohnya
zoomzack
post Jul 21 2009, 05:47 AM

New Member
*
Newbie
0 posts

Joined: May 2008


QUOTE(ryan_hustler @ Jul 20 2009, 01:55 PM)
Super Duper detected..wei Priority guest members dan Itune Management nak buat akaun palsu pun tunggula 2-3 hari..adoi bodohnya
*
Betul betul, kalau nak backing company tu pun, pakai la username nama orang sebenar ke, tak yah la nak pakai username Itune Management atau Priority Guest members. Kantoi sangat macam tu. haha.

Apapun, ini adalah syarikat yang sama. Nama je tukar kepada Itune Management. Sebelum ni Priority Guest Sdn Bhd. Sebelum tu My Ezy Vacation Sdn Bhd.

Kepada orang ramai, elaklah dari menyertai skim tidak berbaloi ini. Kalau nak bercuti, terus je telefon egen pelancongan, tak perlu ada skim berkad seperti yang ditawarkan oleh syarikat ni. Bukan diorang pun yang buat pakej, diorang ni macam orang tengah antara orang awan dengan egen pelancongan.

Lagipun, kalau sesebuah syarikat itu jujur dan memberi khidmat yang baik, kenapa perlu tukar nama setiap tahun? Ada ke syarikat seperti Petronas, Celcom. Maxis tukar nama tiap2 tahun?

My Ezy Vacation = Priority Guest = Itune Management. Orang sama, Nama lain. Jangan terpedaya.
stimix
post Jul 21 2009, 09:03 AM

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Yeap LYN dupe detector confirmed 100% both are the same person...You are so on dupe detection shocking.gif biggrin.gif

QUOTE(ryan_hustler @ Jul 20 2009, 01:55 PM)
Super Duper detected..wei Priority guest members dan Itune Management nak buat akaun palsu pun tunggula 2-3 hari..adoi bodohnya
*
drangonfly
post Jul 21 2009, 09:44 AM

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Korang pernah dengar ke nama compeny diats ni lebih kurang sama ker rclxub.gif


Added on July 22, 2009, 3:53 pm
QUOTE(drangonfly @ Jul 21 2009, 10:44 AM)
Korang pernah dengar ke nama compeny diats ni lebih kurang sama ker rclxub.gif
*
Aku aply kad ahli dia bayar RM399,pas2 bila nak tempah hotel diaorang tak layan.alasan diorang bagi kalau hotel saja tak boleh tempah mesti beli dengan pakej.Director diaorang En Ardiey Haikal.Untuk anda carilah rezeki halal untuk bagi keluarga anda,Jangan tipu duit orang!!

This post has been edited by drangonfly: Jul 22 2009, 03:53 PM
drangonfly
post Jul 21 2009, 09:51 AM

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QUOTE(stimix @ Jul 21 2009, 10:03 AM)
Yeap LYN dupe detector confirmed 100% both are the same person...You are so on dupe detection  shocking.gif  biggrin.gif
*
ha ni ada lagi company yang macam tu,Slyways vacation,Platinum Discovery,ZoomMalysia card,Pintasan Travel.Kl City Card,SVC card.Pentium Discovery,Prestige Platinum,Leasure vacation.
ryan_hustler
post Jul 21 2009, 03:16 PM

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QUOTE(stimix @ Jul 21 2009, 09:03 AM)
Yeap LYN dupe detector confirmed 100% both are the same person...You are so on dupe detection  shocking.gif  biggrin.gif
*
haha bro the fellas dupe tactics are so lame,even my dead dog can detect it a mile away..
~Curious~
post Aug 20 2009, 01:22 AM

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juz the other day,i was waiting at KLIA and this man coughed into the air continuously WITHOUT COVERING HIS MOUTH!!on closer inspection he was an airport staff.as i was sitting at the benches,he coughed then berulang-alik 1-2 meters in front of me while coughing and then plopped his ass on one of the seats behind the bench i was sitting at.and funny thing was that juz b4 arriving at this area,my family and i were asked to fill health declaration forms (H1N1 death toll increasing in Malaysia mah).
Wad is this?!!the gov should impose stricter controls on their staff b4 showing ''cuci tangan' adverts!
mutt
post Sep 4 2009, 06:28 PM

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my RM399 just gone like that sleep.gif
cuoret
post Sep 11 2009, 06:16 PM

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memang banyak tipu pon.. lebih2 lagi bebudak marketingnya yang cite indah khabar dari rupe...
stimix
post Sep 11 2009, 07:40 PM

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Guys,

I suspect Thread starter is another competing fraudster of this company:

http://forum.lowyat.net/index.php?showtopic=904662&hl=

Try to avoid dealing wth this conmen...TS having others dupes as well i.e:

itune managament & priority guest members.
doh.gif

anakku
post Sep 12 2009, 04:23 AM

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just to share with u guyz...this company is not a travel agent...they dont even have KKKP license...u can check with MATTA...they are selling discount card or privileged card...most of company like this will only give their promise but cant deliver...the no such thing u must be charge when doing the booking... vmad.gif

compare to timeshare company their package is more expensive...minimum also RMxxxx ...it will involve thousand of ringgit shakehead.gif ...u pay for the membership to travel for next may be like 10 - 20yrs...which is really not work in Malaysia...then most of their sales person also cons their client...Tanco Vacation Club is most popular con-timeshare company last time:grumble: ...but not all timeshare company r bad...example like Berjaya Vacation Club

so...if u guys want to travel...my advise...u can book through reliable travel agent nod.gif ...there is a lot in market like Asia Experience, Holiday Tours, Sime Darby Travel etc...but pls check the itinerary first if u take the package...or else plan ur own holiday by doing the research...more better nod.gif ...at least can gain more knowledge...or else u can book direct with hotel via hotel web...

good luck... icon_rolleyes.gif


stimix
post Sep 12 2009, 07:56 AM

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Tnx for the input. smile.gif But here in LYN, we teach ppl to 100% DIY..just buy the air ticket & DIY/ Backpacking urself ....More time & no need to be limited wth travel guide timing & notorious wasting of time at those gems store, silk factories & etc.. biggrin.gif

keyven
post Sep 14 2009, 12:07 PM

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I also got kena last month at Tesco ampang by this company...how come a registered company do communications through public mails like gmail, hotmail etc??

Please advise how to get back my RM400
anakku
post Sep 16 2009, 09:52 AM

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QUOTE(stimix @ Sep 12 2009, 07:56 AM)
Tnx for the input. smile.gif  But here in LYN, we teach ppl to 100% DIY..just buy the air ticket & DIY/ Backpacking urself ....More time & no need to be limited wth travel guide timing & notorious wasting of time at those gems store, silk factories & etc.. biggrin.gif
*
Yea agree...i will do research & study about the place that i'm going to visit...find the best price possible... especially overseas...then buy flight ticket...then fly baby fly... rclxm9.gif
zenholy
post Oct 1 2009, 09:33 PM

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Travelers to Europe

Do visit this website and be well aware of the precautions u must take to avoid of being rob, scam, etc

http://www.ricksteves.com/graffiti/graffiti11.html

I have written my experience when I was in London, Paris and Rome

Bon voyage

wai1460
post Oct 1 2009, 09:45 PM

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just happen this morning at my neighbour house when they went out for morning jog around 7.00 am.....their house being ransack and few laptop has been stolen....
zaurus
post Oct 1 2009, 10:51 PM

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gud stuff you're sharing here .. way to go, zenholy !


stimix
post Oct 2 2009, 07:33 AM

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Merging this to the pinned travel tips soon
stormchaser
post Oct 5 2009, 02:38 PM

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Sorry posted at wrong place... jn.. clicked new topic instead of add reply here..

vmad.gif vmad.gif vmad.gif vmad.gif vmad.gif

Really ridiculous price..

I'm fine with the chicken, vege and rice price but the
the two small hotdogs piece charged me RM2.. that's crazy..

DO they have standard when charging.. am i charging for RM2 eventhough i take 1 or 100 hotdogs?


The whole plate costs me RM9.30 !!!

It's at ALamanda Putrajaya Food Court!!!! vmad.gif vmad.gif vmad.gif vmad.gif



Attached thumbnail(s)
Attached Image Attached Image Attached Image Attached Image
aznik_ool
post Nov 16 2009, 01:54 AM

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Is this company for real or just another travel scam company?

I've checked their website and it is currently down for maintenance.

http://www.pantiumdiscovery.com/

Anybody have experience with this company?
SUSMr.Wokayyy
post Nov 16 2009, 02:03 AM

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i only know reliance and chan brothers
aznik_ool
post Nov 16 2009, 02:26 AM

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what with that? a scam also?
stimix
post Nov 16 2009, 07:36 AM

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Another similar case here:

http://forum.lowyat.net/topic/904662/+20?hl=pentium
aznik_ool
post Nov 16 2009, 04:15 PM

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hmm.gif But i thought this is a different company?

From what I've seen from the thread that you've posted, there are other companies that are using the name that is almost similar to the one that I've posted here.

Then another thing that I've found is these companies do not have to register with Matta or they did not apply?

Do you have any idea about this company?
stimix
post Nov 16 2009, 04:25 PM

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No idea but those operating from malls, hypermarket using Tourism Malaysia but fronm diff co..same modus operandi...lotsa ppl kena b4
aznik_ool
post Nov 16 2009, 05:29 PM

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How can they be spreading like mushrooms after the rain and scamming ppl in the day light just like this vmad.gif

The Tourism Ministry take no action on them?
stimix
post Nov 16 2009, 06:08 PM

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Well, susah mahu cakap...u check kopitiam & even LYN garages sales also daily got ppl kena tipu...Me too was a victime b4...water vending machine scam!!....Once authority wanna take action too late dy..the boss already run away...even those register under Tourism also scam ppl b4..remember the last yr matta fair, one co, suddenly gulung tikar & the bosss run away after the fair!!
aznik_ool
post Nov 16 2009, 06:28 PM

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Wow, water vending machine..The losses are even more. Lessons nowadays are too expensive to be learned. Sigh.

Business is hard to do also now because of this people.


samantha88
post Dec 11 2009, 12:08 AM

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Last time when i was in Rome....in front of the train station, a bunch of women carrying babies....look a bit like beggar...
few of them suddenly pulling my friends's hands and beg for money, and one of them reached her hand to his pouch
luckily a local man helped us, he yelled at them and scared them away

when i was in barcelona...climbing the stairs of the subway station, the old man in front of me suddenly stopped. I made an "emergency stop" too....then just within seconds, the little girl behind me took my purse.
Dunno how she did it...my sling bag was so full and messy , yet she can grab the purse in one try...


SUSalaskanbunny
post Dec 11 2009, 12:12 AM

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my father n his business partner went to rome also... those small gypsie kids try 2 steal his friend's wallet... d friend go and kick d kid so hard he fell on d ground rolling... lol
patryn33
post Dec 11 2009, 11:03 PM

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very common thing in Italy... rome is still ok... so southern part of Italy and its worst!
France isn't all that better, I had friends who got that laptop stolen on different trips in Paris.

shamrou
post Dec 15 2009, 07:58 PM

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QUOTE(Priority guest members @ Jul 20 2009, 11:41 AM)
Assalamualaikum dan salam sejahtera.

Aku pun  ahli kad priority jugak.tapi xde apa masalah pun.Kalau korang nak tau skang ni priorty dah tutup dan kepada ahli ahli yang nak buat tempahan hotel ke aper.Korang boleh contact DHIA TRAVEL & TOURS compeny ni yang ambil alih perkhidmatan travel..Aku ada dapat surat dari priorty yang bagitau diorang dah tutup atas sebab sebab yang tak dinyatakan.Jadi kepada korang yang jadi ahli janganlah dok kondem travel agent orang melayu.banyak lagi compeni travel yang lain tipu sampai puluh ribu ringgit.macam time sharing hotel.tapi tak plak kuar dalam forum ni.yang dok call guna telefon pas2 cas kredit kad pun banyak jugak..jadi kepada ahli priority x kira melayu ka atau cina atau india..cuba lah pikir kalau dirang ni tipu xkan diaorang boleh ada terminal kad kredit.ko ingat senang ke nak aply terminal/mesin kad kredit kalau kompeni ko xdisahkan pendaftaran dan akaun..lagi satu nak bagitau kat korang..kalau ada apa apa nak tanya korang call DHIA TRAVEL & TOURS.dia boleh bagi ko penjelasan.Tel: +60342806389/4280 7389
*
dude...the no. that u sent to us is not from dhia travel and tours. infact, dhia travel and tours is not recognized by the ministry and matta. only "DHIA HOLIDAYS AND TOURS" exist. and even that, the phone no. hat u posted, is the same no. that itune management uses.

if u wanna con, then pandai2 la. dont post ur messages directly after that guys posted the itune management thinghy. doh.gif
TSjuichuan
post Dec 27 2009, 10:43 PM

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QUOTE(stormchaser @ Oct 5 2009, 02:38 PM)
Sorry posted at wrong place... jn.. clicked new topic instead of add reply here..

vmad.gif      vmad.gif  vmad.gif  vmad.gif  vmad.gif

Really ridiculous price..

I'm fine with the chicken, vege and rice price but the
the two small hotdogs piece charged me RM2.. that's crazy..

DO they have standard when charging.. am i charging for RM2 eventhough i take 1 or 100 hotdogs?
The whole plate costs me RM9.30 !!!       

It's at ALamanda Putrajaya Food Court!!!!  vmad.gif  vmad.gif  vmad.gif  vmad.gif
*
I am not surprised... my nasi campur cost me RM 10 for 2 vege and 1 meat or something like that.. once bitten twice shy.. i never go there again. if i do i will know what to expect..
vey99
post Dec 27 2009, 11:03 PM

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midvalley 3rd floor food court also same the ahneh stall. 1 pc chiken is RM4 liao. summore + 5%. RM8.40 for 1 rice with 1 veg and 1 chiken.


DarkNite
post Jan 14 2010, 06:08 PM

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I'm surprised to find many valuable contributions from many forummers on places of interested. Thanks guys! good job! notworthy.gif
However, many of this info are scattered all around even within a same thread. It is very daunting to search within a thread especially if it is more than 25 pages. .
My wish is whoever start a thread on a place to update the 1st post, thus making it a VERY useful resource post. This will also minimize others from asking the same thing over & over again.
Other may also use it to plan their holiday itinerary.

stimix - my apologies if this is posted on the wrong section.
stimix
post Jan 14 2010, 06:21 PM

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Tnx & Sure...Actually there are few threads that have 1st page compiled info such as:

Bali, Langkawi, Taiwan, Fine dining, 1/2 days trips, KL, Hong Kong & more...

Those without need more volunteer such as Hong kong & 1/2 days thread by respective TS.

Well someone can actually compiled & summarised for me & I will try my best to put it up on 1st page..
RachelKhor
post Jan 26 2010, 06:08 PM

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I am not sure is it a correct group i am entering. Just to share my case with Best Holiday with u guy.

06th-Sep-2009 i sign up a tour to GuiLin during CNY 16/2/2010. Paid deposit Rm3500 for 5 persons.

14th-Dec-2009, Ice Wang, staff from Best Holiday, called me and said that the trip is not full, and she suggests another trip for me. All is not my choice and after discuss with my family, we decided to withdraw the trip and ask for full refund on 15th-Dec-2009. Ice said their company policy is 3 weeks refund period. It is fine for me. I feel it is reasonable to use 3 weeks to process everything.

After 3 weeks, I didn’t get any news & update from the travel agent. They i call to travel agent, look for Ice again. She said already pass to Account department, but not yet done. She said will follow up for me and return call to me.

Another 2 week, still no news, no call from travel agent. I was so angry and disappointed. I call to travel agent, look for Ice, her colleague said she is engaged on the other line; 2nd call, she went out for lunch, that time is already 2pm, fine; 3rd call, she went to wash room. So many incidents, i start to suspect she trying to avoid my call. I tell the whole story to her call, and ask her to pass the message to request either Ice or Albert, from Account Department, to tell me what the status is and explain why my refund is drag for more than 5 weeks. I am waiting until 6pm, nobody call me. I wrote a letter and request for follow up on 14th-Jan-2010. Again no reply, just like nothing happens before.

By 16th-Jan-2010, i really cannot stand. I called again to Travel Agent and spoken to Ice. She said she is not sure; she passes me to Account Department, Albert. The Albert said the cheque is ready, but director is not in, nobody sign the cheque. I was very angry and ask, how long the director not in already? How can it be more than 1 month he is not in the office? What the non-sense reason. Then he keep on explain, then i said OK, i give you another 1 week. I expect my refund of RM3500 will be ready by next week, if not, at least some one call me and update me what is the status. Albert agreed to do so.

One week passed, no call no news no update, again, I feel like being cheated. 25th-Jan-2010, I called Ice, again, she is engaged on the other line. Request to return call, no return call. Look for Albert, Albert meeting.

26th-Jan-2010 9.30am, I called to look for Ice. She said will follow up with her account department, who is Albert. Promised will return call to me. 1 hour passed, 2 hour passed...Still not call. Really beh tahan, call her again at 12noon. Then she said Albert interview la, go to bank la, very busy la... (WTF~!! I am also very busy, wasting my time to keep on calling u. Of course, this is just appearing in my mind).
Finally, 5pm of 26th-Jan-2010, Mr. Albert called me. Again, he gave me the same excuse, which is Director not in, nobody sign the cheque. Walau, how can a director didn’t go to company for more than a month? This is really a funniest kidding i heard before. Some more, if director no around, mean these is no salary for the staff, will it be explainable?

Anyway, he still can’t promise when the date I can get back my refund. So upset with the way they doing thing.

Really feel like being cheat, next week if still no reply, I think I will go for Consumer Court to log the case. It is really unfair to hold my money like this.

This post has been edited by RachelKhor: Jan 26 2010, 10:14 PM
SUSSyedBrix
post Jan 27 2010, 02:54 AM

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QUOTE(RachelKhor @ Jan 26 2010, 06:08 PM)
I am not sure is it a correct group i am entering. Just to share my case with Best Holiday with u guy.

06th-Sep-2009 i sign up a tour to GuiLin during CNY 16/2/2010. Paid deposit Rm3500 for 5 persons.

14th-Dec-2009, Ice Wang, staff from Best Holiday, called me and said that the trip is not full, and she suggests another trip for me. All is not my choice and after discuss with my family, we decided to withdraw the trip and ask for full refund on 15th-Dec-2009. Ice said their company policy is 3 weeks refund period. It is fine for me. I feel it is reasonable to use 3 weeks to process everything.

After 3 weeks, I didn’t get any news & update from the travel agent. They i call to travel agent, look for Ice again. She said already pass to Account department, but not yet done. She said will follow up for me and return call to me.

Another 2 week, still no news, no call from travel agent. I was so angry and disappointed. I call to travel agent, look for Ice, her colleague said she is engaged on the other line; 2nd call, she went out for lunch, that time is already 2pm, fine; 3rd call, she went to wash room. So many incidents, i start to suspect she trying to avoid my call. I tell the whole story to her call, and ask her to pass the message to request either Ice or Albert, from Account Department, to tell me what the status is and explain why my refund is drag for more than 5 weeks.  I am waiting until 6pm, nobody call me. I wrote a letter and request for follow up on 14th-Jan-2010. Again no reply, just like nothing happens before.

By 16th-Jan-2010, i really cannot stand. I called again to Travel Agent and spoken to Ice. She said she is not sure; she passes me to Account Department, Albert. The Albert said the cheque is ready, but director is not in, nobody sign the cheque. I was very angry and ask, how long the director not in already? How can it be more than 1 month he is not in the office? What the non-sense reason. Then he keep on explain, then i said OK, i give you another 1 week. I expect my refund of RM3500 will be ready by next week, if not, at least some one call me and update me what is the status. Albert agreed to do so.

One week passed, no call no news no update, again, I feel like being cheated. 25th-Jan-2010, I called Ice, again, she is engaged on the other line. Request to return call, no return call. Look for Albert, Albert meeting.

26th-Jan-2010 9.30am, I called to look for Ice. She said will follow up with her account department, who is Albert. Promised will return call to me. 1 hour passed, 2 hour passed...Still not call. Really beh tahan, call her again at 12noon. Then she said Albert interview la, go to bank la, very busy la... (WTF~!! I am also very busy, wasting my time to keep on calling u. Of course, this is just appearing in my mind).
Finally, 5pm of 26th-Jan-2010, Mr. Albert called me. Again, he gave me the same excuse, which is Director not in, nobody sign the cheque. Walau, how can a director didn’t go to company for more than a month? This is really a funniest kidding i heard before.  Some more, if director no around, mean these is no salary for the staff, will it be explainable?

Anyway, he still can’t promise when the date I can get back my refund.  So upset with the way they doing thing.

Really feel like being cheat, next week if still no reply, I think I will go for Consumer Court to log the case. It is really unfair to hold my money like this.
*
name of travel agent ? post here let em malu .
RachelKhor
post Jan 27 2010, 09:52 AM

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QUOTE(SyedBrix @ Jan 27 2010, 02:54 AM)
name of travel agent ? post here let em malu .
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Best Holiday, Located at Wisma Cosway, Tel: 2141 6333
Terel
post Feb 18 2010, 11:38 AM

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oh man... looks like best holiday doesnt provide even the best. Try my travel agent. Recommended by an uncle whose been using them for the past 15 years! O.o! Never had a problem and their service is really good and professional too.

I've used them for the past three years. Friendly staff and quick to accommodate last minute changes.
moody5
post Feb 25 2010, 10:49 AM

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QUOTE(RachelKhor @ Jan 27 2010, 09:52 AM)
Best Holiday, Located at Wisma Cosway, Tel: 2141 6333
*
hey Rachel, how is the the case?

Solved?
babe_himesan
post Mar 2 2010, 03:10 PM

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hey, any of you guys have heard of this quantum success?

they claim themselves a new tour agency offering good packages for the customers!

last year, around august, i bought the vouchers from them in the PC Fair.

they were collaborating with PC.com magazine.

so, since last year i been asking them to arrange the trip for me to genting!

but, he kept on delaying me with some excuses such as , i already make the booking, it is done but until that day NO CONFIRMATION!!!!!.

is 4 months now! still the same old shit from that guy!

i had reach my limit of waiting tolerating etc!

what can i do now? he had took my booking money!

shall i asked for a return of the money or just let it be?

here is the website of the company!

http://www.quantumrewards.com.my/

calling to their office just dont help. the staff there know nuts about what the company is doing!

only that guy name hanata is handling all these who cant stop giving shit excuses!

anyone is facing the same prob like me?

or too bought the voucher during PC fair last year?

This post has been edited by babe_himesan: Mar 2 2010, 03:24 PM
weeloong81
post Mar 2 2010, 11:16 PM

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QUOTE(babe_himesan @ Mar 2 2010, 03:10 PM)
hey, any of you guys have heard of this quantum success?

they claim themselves a new tour agency offering good packages for the customers!

last year, around august, i bought the vouchers from them in the PC Fair.

they were collaborating with PC.com magazine.

so, since last year i been asking them to arrange the trip for me to genting!

but, he kept on delaying me with some excuses such as , i already make the booking, it is done but until that day NO CONFIRMATION!!!!!.

is 4 months now! still the same old shit from that guy!

i had reach my limit of waiting tolerating etc!

what can i do now? he had took my booking money!

shall i asked for a return of the money or just let it be?

here is the website of the company!

http://www.quantumrewards.com.my/

calling to their office just dont help. the staff there know nuts about what the company is doing!

only that guy name hanata is handling all these who cant stop giving shit excuses!

anyone is facing the same prob like me?

or too bought the voucher during PC fair last year?
*
y don go visit their office?
babe_himesan
post Mar 3 2010, 08:57 AM

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should i?

to claim back the money or just for checking out?
stimix
post Mar 3 2010, 09:06 AM

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Yes please. We want to know more because lotsa members here also might be facing the same problem or probably considering joining this type of scam....If you read earlier thread there are few too such as priority & etc..
Jenny de Jam
post Mar 3 2010, 09:22 AM

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QUOTE(babe_himesan @ Mar 3 2010, 08:57 AM)
should i?

to claim back the money or just for checking out?
*
yes you should! is not the matter of the money but the rights as a consumer!

as you mentioned, booking money to genting.. maybe that doesnt sound much but that is not the case!

what you do might help others who are facing the same prob!

but during that time, i was almost to buy the vouchers too from the same company you mentioned at the travel fair held in midvalley.. thinking of i dont have much cash, i didnt.

didnt know it was such a hassle...
RachelKhor
post Mar 3 2010, 06:27 PM

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QUOTE(moody5 @ Feb 25 2010, 10:49 AM)
hey Rachel, how is the the case?

Solved?
*
Hi... This case still havent solved. I report to consumer office, and send the sue letter to them. They also no feeling. Soooo muka tebal. This Friday is attending court date. I hope Consumer Court will fight back my right.

Coming MATTA Fair, Best Holiday got Booth there. Everybody please be careful. The company full name is WWW Best Holiday Sdn Bhd.
jenli_84
post Mar 5 2010, 12:13 AM

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QUOTE(RachelKhor @ Jan 26 2010, 06:08 PM)
I am not sure is it a correct group i am entering. Just to share my case with Best Holiday with u guy.

06th-Sep-2009 i sign up a tour to GuiLin during CNY 16/2/2010. Paid deposit Rm3500 for 5 persons.

14th-Dec-2009, Ice Wang, staff from Best Holiday, called me and said that the trip is not full, and she suggests another trip for me. All is not my choice and after discuss with my family, we decided to withdraw the trip and ask for full refund on 15th-Dec-2009. Ice said their company policy is 3 weeks refund period. It is fine for me. I feel it is reasonable to use 3 weeks to process everything.

After 3 weeks, I didn’t get any news & update from the travel agent. They i call to travel agent, look for Ice again. She said already pass to Account department, but not yet done. She said will follow up for me and return call to me.

Another 2 week, still no news, no call from travel agent. I was so angry and disappointed. I call to travel agent, look for Ice, her colleague said she is engaged on the other line; 2nd call, she went out for lunch, that time is already 2pm, fine; 3rd call, she went to wash room. So many incidents, i start to suspect she trying to avoid my call. I tell the whole story to her call, and ask her to pass the message to request either Ice or Albert, from Account Department, to tell me what the status is and explain why my refund is drag for more than 5 weeks.  I am waiting until 6pm, nobody call me. I wrote a letter and request for follow up on 14th-Jan-2010. Again no reply, just like nothing happens before.

By 16th-Jan-2010, i really cannot stand. I called again to Travel Agent and spoken to Ice. She said she is not sure; she passes me to Account Department, Albert. The Albert said the cheque is ready, but director is not in, nobody sign the cheque. I was very angry and ask, how long the director not in already? How can it be more than 1 month he is not in the office? What the non-sense reason. Then he keep on explain, then i said OK, i give you another 1 week. I expect my refund of RM3500 will be ready by next week, if not, at least some one call me and update me what is the status. Albert agreed to do so.

One week passed, no call no news no update, again, I feel like being cheated. 25th-Jan-2010, I called Ice, again, she is engaged on the other line. Request to return call, no return call. Look for Albert, Albert meeting.

26th-Jan-2010 9.30am, I called to look for Ice. She said will follow up with her account department, who is Albert. Promised will return call to me. 1 hour passed, 2 hour passed...Still not call. Really beh tahan, call her again at 12noon. Then she said Albert interview la, go to bank la, very busy la... (WTF~!! I am also very busy, wasting my time to keep on calling u. Of course, this is just appearing in my mind).
Finally, 5pm of 26th-Jan-2010, Mr. Albert called me. Again, he gave me the same excuse, which is Director not in, nobody sign the cheque. Walau, how can a director didn’t go to company for more than a month? This is really a funniest kidding i heard before.  Some more, if director no around, mean these is no salary for the staff, will it be explainable?

Anyway, he still can’t promise when the date I can get back my refund.  So upset with the way they doing thing.

Really feel like being cheat, next week if still no reply, I think I will go for Consumer Court to log the case. It is really unfair to hold my money like this.
*
i had bad experience with Best Holiday too...last year end of Nov for Zhang Jie Jie holiday....i lazy to tell the whole story...
Banned this travel agency!!!!

RachelKhor
post Mar 5 2010, 10:28 PM

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Hi, I attend the court today. It make me more angry.

End up, the President (Which is some one lie Judge) said Ok, since they agreed to refund, we can closed case; then you (Travel Agent) must within 14 days.

Then I said: Can i request refund immerdiately or in cash?

President Said: The Act said is 14 days.

I said: What if they didnt refund?

President: If they didnt refer within 14 days, this is a criminal case. As long as they refund within 14 days. Court doesnt restrict must be in cash or cheque.

I am speechless... I just feel like, if they are sincerely wanna refund, they should bring the cheque today or settle before the court date. I am very worry the company bankrupty within this 14 days. Really upset with the President's judgement.
stimix
post Mar 6 2010, 09:04 AM

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That company already facing cash flow problem-lah. Even the court allow immediate also I dun think they can comeout wth the money if really huge. So 14 days is good for them to find ways to pay you. Otherwise they will run away as happening to another reputable tour agency during 2007 or 2008 matta fair...

That's is why I hate going thru any Tour agency evene those famous such as Reliance & etc
pschong
post Mar 11 2010, 01:46 PM

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QUOTE(Terel @ Feb 18 2010, 11:38 AM)
oh man... looks like best holiday doesnt provide even the best. Try my travel agent. Recommended by an uncle whose been using them for the past 15 years! O.o! Never had a problem and their service is really good and professional too.

I've used them for the past three years. Friendly staff and quick to accommodate last minute changes.
*
Can I have the travel agent name?

Thanks
wai1
post Mar 12 2010, 09:15 PM

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QUOTE(RachelKhor @ Mar 5 2010, 11:28 PM)
Hi, I attend the court today. It make me more angry.

End up, the President (Which is some one lie Judge) said Ok, since they agreed to refund, we can closed case; then you (Travel Agent) must within 14 days.

Then I said: Can i request refund immerdiately or in cash?

President Said: The Act said is 14 days.

I said: What if they didnt refund?

President: If they didnt refer within 14 days, this is a criminal case. As long as they refund within 14 days. Court doesnt restrict must be in cash or cheque.

I am speechless... I just feel like, if they are sincerely wanna refund, they should bring the cheque today or settle before the court date. I am very worry the company bankrupty within this 14 days. Really upset with the President's judgement.
*
When we cancel the tour, we will be penalised by the tour operator. When tour operator cancel the tour how come they don't compensate their clients? Somemore refund without interest.

The Ministry of Toursim should do something to protect the public such as at least to compensate equivalent penalty for flight/tour cancellation by the customers. Not just refund.
ticke
post Mar 14 2010, 06:24 PM

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if u want them to do something, better file a complaint to them..
sinadaily
post Mar 16 2010, 12:10 AM

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Hi Guys ,

I am not malaysian but Working in a big firms in Malaysia for over 4 years .
2 weeks ago ( 28 of Feb 2010 ) I went to Bandar Hussein Jusco ( Cheras ) to buy something for my wife after while I Noticed there is a tour and travel agency named" pantium discovery" which promotion amazing club card vacation in the main hall of jusco .

I just asked and person named liza( malay girl ) attended to me and explained . It was 3-4 club card package as " pantium discovery club card" .

1- RM1200 . Free 5 night 6 days include airasia ( low season ) anywhere in malaysia 2-3 star hotel or resoty ( they will arrange it for me )
then I could get %50 off any hotel in Malaysia .
%30 off any flight to anywhere all around the world and plenty of benefit ...

2- RM 499 . 3 NIGHT 4 DAYS With everything ...
3- ...

Actually I bought rm1200 because my sister was coming and I wanted go to perhantiang .

The story began from this:

Exactly the day after I purchased the " pantium discovery card " I called the company . A girl answer and they said we do not have this type of package and transfer me to the management named" Marica " . . Management said who told you we can give this package with airsia ... I answed Lisa which is your sales team .

He invited me to go to the office .,Once I see the guy and the guy notice I am Manager from big firm asked can you offer me a job ... smile.gif I noticed they are really losuy company which one of the manager asking like that ...

any way all promised me to settle everything by friday last week .

Friday I called but nobody knows about my case and they started to passing me around ... one guy sending my case to the girl ... girl sending me to manager ... manager do not answer the phone .... you know what I mean ...

I callled everyday more than 8-10 times and even I asked my staff to call them ( my staff in from malaysia ) .

You know what? They are answering the phone ... They are saying we will arrange for you ... but after while they will say we lost your paper can u tell us again where do you wanna go .You belive or not after 2 weeks calling again last day asked to give her my trip detail ...

The funny thing is they will answer the phone but nobody take care if the case .... I found a friend of mine who was cheated by them .


For your information the sales person that I talked the name was Liza : here is the handphone : 0196424989
Aizat ( one of the manager in reservation ) handphone is : 0172401996
Idhan : 0126852294

The manging Director of this cheating company which I have the business card name is : Mohd arrdy Haikal Bin abd hamid Hanapiah .
I donot know why but in the business card I can see the other website name " http://prestigedairyfarm.com " Maybe he has somerealation there .

his mobile is : 012 382 6199
Their office number : 03 2282 3797

I do not know I can do anything against them via police malaysia or not but Just wanted you never pay to this type of company .
I have to make complain agaist jusco as well becouse they let this company to come inside and promote their fake package .

I
SUSSyedBrix
post Mar 16 2010, 12:16 AM

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wat u need to do is -

1 - lodge a police report against the company and deem it as scam
2 - bring the report over to the consumer tribunal and have them look into it a.s.a.p.

these double actions will yield fast results. u'd be able to see your money in no time.
McKing
post Mar 16 2010, 12:33 AM

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yeah... agreed... just report to consumer tribunal and u'll get ur money back, very fast! wink.gif
sinadaily
post Mar 16 2010, 02:04 AM

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Where is " consumer tribunal " ?
Since I am not malaysian ... Do they take care of me ?

SUSSyedBrix
post Mar 16 2010, 02:48 AM

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QUOTE(sinadaily @ Mar 16 2010, 02:04 AM)
Where is " consumer tribunal " ?
Since I am not malaysian ... Do they take care of me ?
*
consumer tribunal is located at The Mall KL. opposite Putra World Trade Center.
its job is to take care of ALL consumers regardless of nationality.


stimix
post Mar 16 2010, 07:12 AM

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History repeated again...These type of companies already been discussed since 2008. U cab refer those similar cases reported here:

http://forum.lowyat.net/index.php?showtopi...post&p=26656012

One of the guy even mentioned Pentium discovery!

OI will merged this thread later....
hazairi
post Mar 18 2010, 01:44 AM

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Hi guys,

Those salesmen approached me about 2 weeks ago when I was walking in Giant Kelana Jaya. I'm the type who like to listen to what people say first before I reject something. The promotion sounds very promising. Just pay a few hundreds to get many discounts on hotels. I said to them that I would think about it first because it sounded too good to be true. Well, my instinct were right perhaps.. "Too good to be true". smile.gif
Putraskyline
post Mar 18 2010, 01:45 AM

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QUOTE(hazairi @ Mar 18 2010, 01:44 AM)
Hi guys,

Those salesmen approached me about 2 weeks ago when I was walking in Giant Kelana Jaya. I'm the type who like to listen to what people say first before I reject something. The promotion sounds very promising. Just pay a few hundreds to get many discounts on hotels. I said to them that I would think about it first because it sounded too good to be true. Well, my instinct were right perhaps.. "Too good to be true". smile.gif
*
You are lucky enough smile.gif
ridhuan
post Mar 18 2010, 01:46 AM

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ini macam punya scam pn ada ka?? haihhh
SUSSyedBrix
post Mar 18 2010, 01:47 AM

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QUOTE(ridhuan @ Mar 18 2010, 01:46 AM)
ini macam punya scam pn ada ka?? haihhh
*
aiyah u no receive the nigerian scam email b4 meh ?
this world what also got
hazairi
post Mar 18 2010, 01:47 AM

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QUOTE(Putraskyline @ Mar 18 2010, 01:45 AM)
You are lucky enough  smile.gif
*
The point is, when someone suddenly come to and talk shit.. You should wait and study the shit first before you decide to eat it..

In the future please don't easily lure yourself in something that sounds too good to be true. Study first!!
Putraskyline
post Mar 18 2010, 01:48 AM

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QUOTE(ridhuan @ Mar 18 2010, 01:46 AM)
ini macam punya scam pn ada ka?? haihhh
*
There are a lot nowadays. They will use company name look a like big company for examples Tune.


Added on March 18, 2010, 1:49 am
QUOTE(hazairi @ Mar 18 2010, 01:47 AM)
The point is, when someone suddenly come to and talk shit.. You should wait and study the shit first before you decide to eat it..

In the future please don't easily lure yourself in something that sounds too good to be true. Study first!!
*
If I were you, I don't dare to listen also. I will search for what I need, and not they search for me tongue.gif

This post has been edited by Putraskyline: Mar 18 2010, 01:49 AM
hazairi
post Mar 18 2010, 01:52 AM

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QUOTE(Putraskyline @ Mar 18 2010, 01:48 AM)
There are a lot nowadays. They will use company name look a like big company for examples Tune.


Added on March 18, 2010, 1:49 am
If I were you, I don't dare to listen also. I will search for what I need, and not they search for me  tongue.gif
*
Yeah, but at least when I listen, I already got knowledge about it, and in the future, if someone ask me about it, I can prevent them from eat the shit..
Helping the community maa.. tongue.gif
Putraskyline
post Mar 18 2010, 01:54 AM

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QUOTE(hazairi @ Mar 18 2010, 01:52 AM)
Yeah, but at least when I listen, I already got knowledge about it, and in the future, if someone ask me about it, I can prevent them from eat the shit..
Helping the community maa.. tongue.gif
*
Some are people are greedy although its too good to be true. Most of them will bought it after listen to their sweet talk.
ridhuan
post Mar 18 2010, 03:49 AM

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if u want to go to a holiday or something, better to buy it yourself at a trusted company.. or plan it yourself everything...
goodgal_2912
post Mar 19 2010, 11:07 AM

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Added on July 22, 2009, 3:53 pm
Aku aply kad ahli dia bayar RM399,pas2 bila nak tempah hotel diaorang tak layan.alasan diorang bagi kalau hotel saja tak boleh tempah mesti beli dengan pakej.Director diaorang En Ardiey Haikal.Untuk anda carilah rezeki halal untuk bagi keluarga anda,Jangan tipu duit orang!!
*

[/quote]

saya lom kena tipu. baru kelmarin saya terjumpa diorg ni buat promosi kat jusco cheras. twaran percutian mmg menarik.tp kena jadi member bayar rm399. saya baru bayar deposit rm100. sebab katanya promosi tu dah nak abis. takut x sempat. korang rasa boleh ke percaya company ni


Added on March 19, 2010, 11:13 am


Added on July 22, 2009, 3:53 pm
Aku aply kad ahli dia bayar RM399,pas2 bila nak tempah hotel diaorang tak layan.alasan diorang bagi kalau hotel saja tak boleh tempah mesti beli dengan pakej.Director diaorang En Ardiey Haikal.Untuk anda carilah rezeki halal untuk bagi keluarga anda,Jangan tipu duit orang!!
*

[/quote]

saya lom kena tipu. baru kelmarin saya terjumpa diorg ni buat promosi kat jusco cheras. twaran percutian mmg menarik.tp kena jadi member bayar rm399. saya baru bayar deposit rm100. sebab katanya promosi tu dah nak abis. takut x sempat. korang rasa boleh ke percaya company ni

This post has been edited by goodgal_2912: Mar 19 2010, 11:13 AM
janicetan80
post Mar 23 2010, 03:07 PM

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Whichever agent you sign up, Do not sign up with Chan's World (said is Chan Brother's subsidary here in Malaysia).
We booked for a trip during Matta Fair, supposed to travel on the 5 Apr, then later they called to say the tour do not have enough people and we have to join the goup that's travelling on 14 Apr, then today called again and say have to change to 27 Apr!
And when we signed up it was for MAS airline, now it's change to AirAsia because their other clients requested for it! With no change in price. So ridiculous.

Plus their website doesn't even exist.


BTW, Premium Tours & Travel Sdn Bhd is a good one we tried.

This post has been edited by janicetan80: Mar 23 2010, 03:10 PM
attacusatlas
post Mar 23 2010, 03:38 PM

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QUOTE(janicetan80 @ Mar 23 2010, 03:07 PM)
Whichever agent you sign up, Do not sign up with Chan's World (said is Chan Brother's subsidary here in Malaysia).
We booked for a trip during Matta Fair, supposed to travel on the 5 Apr, then later they called to say the tour do not have enough people and we have to join the goup that's travelling on 14 Apr, then today called again and say have to change to 27 Apr!
And when we signed up it was for MAS airline, now it's change to AirAsia because their other clients requested for it! With no change in price. So ridiculous.

Plus their website doesn't even exist.
BTW, Premium Tours & Travel Sdn Bhd is a good one we tried.
*
this is ridiculous!

file a complaint and demand for refund. if they refuse, you can always resort to the Tribunal for Consumer Claim. filing fee is only RM5.00. you can claim back this amount from the tour agency, plus the cost (not exceeding RM200) that you have spent to file this claim. just remember to include these fees in the claim form. normally the process will consume about one month before the first hearing which is considered quite fast. no one can be represented by counsel/lawyer thus it is fair to the consumer who can't afford to engage a lawyer and the sum of claim is small.

you need to fill up 4 copies of Form 1 with the maximum claim capped at RM25,000.00. the award made by the tribunal is final and binding.

RachelKhor
post Apr 2 2010, 10:11 AM

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QUOTE(wai1 @ Mar 12 2010, 09:15 PM)
When we cancel the tour, we will be penalised by the tour operator. When tour operator cancel the tour how come they don't compensate their clients? Somemore refund without interest.

The Ministry of Toursim should do something to protect the public such as at least to compensate equivalent penalty for flight/tour cancellation by the customers. Not just refund.
*
Finally my case was settled, they refund me by last day of the court set. So upset with it.

In the meanwhile, i received a call from a Lady. She also have the same experienced with this Travel Agent, WWW Best(?!) Holiday Sdn Bhd. At last she look for MCA to help her to settle the case.

Really hope this kinds of company bankrupt as soon as possible. Dont cheat people's money in this world.
tuan.kamalali
post Apr 13 2010, 11:32 PM

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QUOTE(ridhuan @ Mar 18 2010, 01:46 AM)
ini macam punya scam pn ada ka?? haihhh
*
Alamak..kenape saya lambat search pasal Pantium Discovery Vacation nih...aduh..saya sudah ditipu oleh company di Jusco Balakong, last month. Saya telah membayar RM 699 kepada sales person bernama Amri, dengan hajat ingin mendapatkan pakej ke phuket pada 15-18 April. Dalam satu hari, hampir 5 kali saya menelefon company penipu ni untuk mendapatkan quotation, tetapi tiada siapa pun yang menyahut panggilan saya..seperti ofis penipu ini tidak wujud!!! Saya menelefon sales person, Amri juga tiada jawapan. Kemudian saya cuba menghubungi no director penipu ni : ARRDY HAIKAL - 016 6610054, dia berjanji akan menelefon saya kembali, namun, haramm..tiada sebarang panggilan dibuat kepada saya dan saya cuba menelefon penipu ni, tapi tiada sebarang jawapan, di reject nya lagi.. Dan pada 09 April (Friday) saya mengambil keputusan untuk terus ke ofis penipu ni, di alamat : D1-15 Plaza Pantai, Jalan Pantai Bahru, Off Pantai Junction[SIZE=7], tapi, tiada seorang pun di sana, ofis berkunci dan gelap..Apakah ini???? KEPADA DIRECTOR COMPANY NI...JANGAN LAH MENIPU ORANG, BUKAN SEMUA ORG SENANG!!! BUKAN SENANG NAK CARI DUIT!!! esok saya akan ke Tourism Malaysia dan Tribunal untuk report pasal ni...ada lagi mangsa2 Pantium Discovery ni???
hagumi.hanamoto
post Apr 15 2010, 03:29 PM

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OMG!!!!i just found out this forum leiii...my bF registered under Priority Guest last year (i think)...promoter beri ayat2 manis dia...even give us free t-shirt...my bF paid rm399 for the stupid card...just found out it was a scam today!!!pathetic...@____@ how can we refund back our money???help us...as i read the forum..another company already took over the Priority guest company...huhu can we ask for refund frm them?gosh..we found out about this too late is it?
togepy2006
post Apr 26 2010, 12:02 AM

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bring this up to the consumer tribunal

This post has been edited by togepy2006: Apr 26 2010, 12:03 AM
anykey
post May 11 2010, 04:43 PM

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i had bad experience with KURNIA LEISURE SDN BHD, already report to consumer's tribunal..only after that my case were close....
maxxspeed
post May 11 2010, 11:45 PM

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Need Help !!!

Story begin with me and my wife decide to go honeymoon in Hokkaido, so we called the travel agent in Penang and ask her for trip that still open for booking.

Trip is Malaysia > hongkong (transit one night) > Hokkaido, then come back from Hokkaido > transit hongkong one night> Malaysia.

She said she got one on 19/5/2010. so i booked it and decide to extend 4 days 3 night my stay in HongKong when coming back. Ask them arrange everything for me. So everything is done deal. from what they said.

After couple days, i went to their agency and pay for the deposit. after that figured out my wife is pregnant, and start has pregnant sickness.
then i got called from the agent saying i have to pay in full, coz it is near to the date ( still 11 days to go.).

I told them my problem, and they still insist that my wife can go, and insisted me paying in full.

then i asked them , can i cancel the trip ? they said cannot , even i want to cancel i still have to resposible for the trip flight ticket, which still have to pay more than RM 4000 for both cancellation.

What can i do ? do i really have to pay them the RM4000 ++ ?
i want to cancel due to emergency matter, not like i dun want to go.

pls advise .....thx
ronaldkwok
post May 12 2010, 09:50 AM

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The most you can lose is your deposit that you have paid, they cannot force you to pay the full amount unless you have sign some legal agreement. Just my view.
maxxspeed
post May 12 2010, 08:22 PM

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But both my wife and my passport still in their hand....how >???
ronaldkwok
post May 13 2010, 09:56 AM

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Wah, getting more complicated. I don't think they have the right to keep your passports. If they don't give them back, make a police report. Maybe others here more familiar with legal matters can comment.
cwl_ykh
post May 13 2010, 10:55 AM

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QUOTE(maxxspeed @ May 11 2010, 11:45 PM)
Need Help !!!

Story begin with me and my wife decide to go honeymoon in Hokkaido, so we called the travel agent in Penang and ask her for trip that still open for booking.

Trip is Malaysia > hongkong  (transit one night) > Hokkaido, then come back from Hokkaido > transit hongkong one night> Malaysia.

She said she got one on 19/5/2010. so i booked it and decide to extend 4 days 3 night my stay in HongKong when coming back. Ask them arrange everything for me. So everything is done deal. from what they said.

After couple days, i went to their agency and pay for the deposit. after that figured out my wife is pregnant, and start has pregnant sickness.
then i got called from the agent saying i have to pay in full, coz it is near to the date ( still 11 days to go.).

I told them my problem, and they still insist that my wife can go, and insisted me paying in full.

then i asked them , can i cancel the trip ? they said cannot , even i want to cancel i still have to resposible for the trip flight ticket, which still have to pay more than RM 4000 for both cancellation.

What can i do ? do i really have to pay them the RM4000 ++ ?
i want to cancel due to emergency matter, not like i dun want to go.

pls advise .....thx
*
i suggest you get a official letter from a doctor that can prove whether your wife suitable to travel or not at this time nod.gif but from what i know is, the doctor's advice is your wife is not suitable for travelling at this moment as your wife are just pregnant. so you can ask your doctor to issue a official letter for you to show to the travel agency and process for a refund.
maxxspeed
post May 14 2010, 12:22 AM

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okiiee...will try. thx
Dan12
post May 25 2010, 02:14 PM

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Dear all,

I have a case here...
I have booked a ground trip to Bangkok during Matta Fair (not knowing Bangkok has a unstable politcal matters) and the travelling date was 24 may 2010 and not knowing the sitution in Bangkok gets worst. But the we did email the hotel which the travel agent booked for us and they emailed us on 20 May 2010 that they are closing because of the protest and curfew announce by the government of Thailand.
But then the travel agent just make dont know and never advice us on the situation in Bangkok... even Airasia give us the choice of either postphone or change of destination.
Today the Travel agent has called up and says that they consider i did not show up in Bangkok and that my fully paid package has expired.

Dear All.... what can i do to them in order to get at least 50% refund back from the travel agent... I have the booking slip stated the hotel name and i have the email from that hotel stated they are closing the hotel before my booking date.... Please help!
Thank you


Added on May 25, 2010, 2:18 pmForgot to mention that travel agent was the much reputable Reliance Travel... their staff Melanie is not really helping... I asked her to change my destination on 20 May 2010 nd she say she cant help me cos its close to my date.... damn it was 4 days before my arrival date!!!

Could not believe it such reputable Reliance Travel can do this to their customer!!! No follow up... No advice.... No updates on the Bangkok situation... even we have to ask the hotel ourself to get info in bangkok... damn.... is there anymore trustable travel agent in Malaysia?!?!?

This post has been edited by Dan12: May 25 2010, 02:18 PM
stimix
post May 25 2010, 02:19 PM

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You are dealing with the travel agent 7 not the hotel. The hotel is dealing wth the travel agent.

So your contract is betweern the agent. By contacting the hotel is useless because you are not their customer but the agent. You are at lost because you din contact the agent earlier.. Well treat this as a lesson. Anyway, inm future deal direct rather than agent..I don't trust any agents here.
Dan12
post May 25 2010, 02:21 PM

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but its 4days before my travel date... then how come they never advice us on the situation?
stimix
post May 25 2010, 02:28 PM

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They don't. They just wait for at the airport on that day. That's why I no longer using Reliance since my last wth them in 1996!!..Once u reach your destination, they will bring you to more gems store & titbits store instead of real destinations.
sfwong1
post May 29 2010, 04:26 PM

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Wow hearing this from you now make me wanna re consider whether to purchase a tour package to korea from reliance.
What about apple? Any feedback for this travel agency?
pandora110
post Jun 8 2010, 05:13 PM

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QUOTE(sharkteef @ Jan 29 2008, 08:23 PM)
@juichuan - when was that pic taken wor ?
*
er.. little suggestion here.. y dont u separate the vacation into some catagory..for me.. this treat is rea messy.. i cant find wat i realy wan here.. like.. maybe start from separate .. place in malaysia.. and place in others country would be nice ..


--------------------
gucci gucci sunglasses gucci bags louis vuitton outlet
MediaFolk
post Jul 5 2010, 10:59 AM

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Yeah. Unfortunately reliance standards have dropped. I went on a tour recently - the hotels were bad, the food was mediocre, the tour guide barely spoke any English ( i only understand english and it was meant to be in english) and when we put in a complaint, they did nothing about it.

My friend also recently booked a Bali tour, and it was a nightmare. As it was poorly organised- no one picked them up from the airport as promised, they had to pay for their taxi and weren't refunded. They booked a romantic dinner through the travel agent only when they got there- the restaurant was closed due to a major public holiday and they weren't told anything until they got there. There's no follow up on this matter either.

There were certain tours which were good...like the New Zealand and the Eruope tours (went there in the 90s not really sure about now). It really depends on whether the tour guide is good and you have internal contacts.

Do let me know how you go with any tours you have? I'm looking for a good english speaking tour agent that goes to China/ Korea.
sfwong1
post Jul 8 2010, 01:55 AM

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Bro I'm planing to go to korea with apple holiday tour agency. Hmm... Seems like tour agency here are not fully trustable. I think its your luck whether that the trip you chose is organize by responsible tour guide/manager.
yeefung
post Aug 22 2010, 06:57 PM

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QUOTE(sfwong1 @ Jul 8 2010, 01:55 AM)
Bro I'm planing to go to korea with apple holiday tour agency. Hmm... Seems like tour agency here are not fully trustable. I think its your luck whether that the trip you chose is organize by responsible tour guide/manager.
*
I'm thinking to go to korea during winter this year as well. But apple quoted very expensive oh....anyone would recommend any well known travel agency with fair price? I asked Keris and Parlo before...please advice ...Thx
imexa
post Aug 27 2010, 11:20 PM

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I'm planning to travel using either LT Travel or Extreme Vacation this coming November to Hong Kong with my family...anybody tried them before? Any bad experience?
geeboo
post Sep 6 2010, 02:08 PM

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mad.gif
at iTUNE travel agency http://itunecard2u.webs.com/
there is 1 worker name zack, phone no dia 0133302727 or 0193630230.dia ni penipu duit customer.
the story is like dis, i nampak promosi to be a new member of iTUNE travel agency at GIANT supermarket. i was interested n register. but i just pay the deposit 100 n have another 590 balance. last month, i would like to pay d balance. this person, zack, he blackmail me.he said "ur card will be delayed and ur vacation management will be hard if u didn't pay the balance through me.bcoz u've pay the deposit at me." so i've being confused n pay through him.last week, i call the iTUNE office to check my member status. unfortunately i am NOT REGISTER YET. i would like to talk to their manager upon this case.but their manager never pick-up my fon.

i feel like i've been cheated.should i make a report to police station? bcoz i ada simpan msg blackmail from zack.

P/S: IF ANYBODY FOUND DIS PERSON, ZACK, OR KNOW HIM, PLSS PM ME. PLS.
DIS PERSON ALWAYS MAKE PROMOTION FOR iTUNE TRAVEL AGENCY.
Genesis Creator
post Sep 11 2010, 12:45 PM

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ABC travel agency not bad service.try it.
engtat
post Sep 16 2010, 04:20 PM

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Agensi Pelancongan Extremevac Sdn Bhd

Refer my long story here,
http://forum.lowyat.net/topic/1562866
imexa
post Sep 19 2010, 11:16 PM

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QUOTE(engtat @ Sep 16 2010, 04:20 PM)
Agensi Pelancongan Extremevac Sdn Bhd

Refer my long story here,
http://forum.lowyat.net/topic/1562866
*
Wuh..sounds bad..luckily i did not sign up with them..travelling with LT travel..hope their ok..


Added on September 19, 2010, 11:18 pm
QUOTE(Genesis Creator @ Sep 11 2010, 12:45 PM)
ABC travel agency not bad service.try it.
*
got frens travel with them to Japan..they advice not to join them....

This post has been edited by imexa: Sep 19 2010, 11:18 PM
jcln2
post Sep 28 2010, 09:46 AM

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Any suggestion on good/reasonable travel agency around Old Klang Road? I am interested to buy air ticket to US.
ifeel100
post Oct 9 2010, 12:29 PM

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QUOTE(Genesis Creator @ Sep 11 2010, 12:45 PM)
ABC travel agency not bad service.try it.
*
I jst book a 8D6N Korea trip w/ ABC... Paid & booking during MITM fair on Aug & paid half as deposit on mth Sept & the trip is on suppose to b on 18 Oct. (We gv them flexible 2 choose from 15-18).

Until 2day(9 Oct), they still unable to confirm us the trip cn go on or not. We got 6ppl, they need @ least 10 ppl then only cn open trip.
As a customer, im really disappointing w/ their service~

1. We book during fair, they gv us choice 2 choose which date 2 go. Then v discuss & plan w/ our time & told them v wanna go on 18 Oct. They said ok, they wil arrange & mk sure it wil np.
--> They cnt even find any1 during passed 2mth+

2. We paid booking fee during booking @ fair. Then after 1 mth they demand 2 collect deposit as HIGH as 56% (compare to other travel agency). We paid them w/out 2nd thought bcoz v tot it was a normal 2 pay some deposit rite?! Further more it was 1 mth + away from our depart date.

3. We expect everything was done by them & we jst need 2 arrange our leaves, trip etc... Jst waiting 4 them 2 request final payment.
--> No updates / news, so v call them, they said still looking 4 ppl 2 join in. They assure the trip sure cn go on time.

4. We r so panic right now, until 2day they still unable to confirm us (it left abt 1 weeks b4 depart 2 KOREA). Wat's happening?!
Our yr end holiday suppose 2 b fun & njoy. We book earlier, pay on time... tis is wat kind of service they provide?


# They said either v change our date
--> How am I apply leave on last minutes? V ady plan & apply our leaves w/ company in earlier, u want us 2 cancel & apply again? My mgr / MSC co wasn't a playground~~~

# Last minutes join in other agency tour, add 10%+ cost with total diff itinerary
--> Wat's the point of it? We cnt get wat v want & still ned 2 top-up $$ somemore.


*Did v done sth wrong....? And tis was the result I get in d end?!

ABC... Now seem like v only cn makan ABC @ here, instead of makan Ginseng @ Korea vmad.gif

This post has been edited by ifeel100: Oct 9 2010, 12:50 PM
Mark Wong
post Oct 20 2010, 06:26 PM

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I have the same situation with you recently but with a different company... price quoted during the will never be promised untill you are fully prepare for the trip and they will call you for a 10% increase. The same tour package will have 3 different itenary when different people walk in enquire about the same package... sigh...


Added on October 20, 2010, 6:46 pm
QUOTE(SyedBrix @ Jan 27 2010, 02:54 AM)
name of travel agent ? post here let em malu .
*
This post has been edited by Mark Wong: Oct 20 2010, 06:46 PM
pschong
post Oct 22 2010, 04:36 PM

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I also have the same problem. Trip delay the very last minutes. Suppose the trip on next week, they only inform you the cancellation this week after all the payment had been made. But lucky I no need to pay extra for the new departure date. All the itinerary and price remain the same.
dikiliki
post Nov 13 2010, 10:44 PM

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Ban Agensi Pelancongan Extremevac Sdn Bhd (KKKP-5675) forever!!!! vmad.gif

Terrible experience... horrible attitude and service!!!! Perhaps they only concentrate on corporate business...


trnsfrmr
post Nov 13 2010, 11:12 PM

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QUOTE(dikiliki @ Nov 13 2010, 10:44 PM)
Ban Agensi Pelancongan Extremevac Sdn Bhd (KKKP-5675) forever!!!! vmad.gif

Terrible experience... horrible attitude and service!!!! Perhaps they only concentrate on corporate business...
*
Dikiliki,

I totally agree with you. Today I really get pissed off by them with such a lousy customer service. Attitude wise is sucks
The staff even scolded me "stupid" and get out of my office! Damn it

Engtat,

I have similar situation as u and they even called me on thursday say coming tues cannot fly. It really spoilt my mood for vacation vmad.gif
Before that no one calling me on details until one week before departure i called to follow up. Sigh hopefully i can get my refund next week
Suppose fly on 12th but the group cancel and pass me to the 16th Nov group then only like thurs called me said cancel also.

Btw above the staff that scolded me is Ohara the one who helped you before, scolded me in front of another customer scared that uncle out! Scold like those aunty marah marah in pasar. And the so call another boss besides Mr.Lai name Edriaan somemore say we are not the reasonable customer. They are really sucks. BAN them forever!!! Mr.Lai also always hard to contact one.

This post has been edited by trnsfrmr: Nov 13 2010, 11:27 PM
cybermaster98
post Nov 16 2010, 05:30 PM

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After reading all the latest posts, i have 1 query:

WHY DOES EVERYBODY GO TO TOUR AGENTS FOR THEIR HOLIDAY PLANS OVERSEAS?

I really cant understand why would anybody pay extra to go on holiday and then get screwed in the process by unscrupulous agents and poor service. I planned and executed a 14 day European tour covering 5 countries for our honeymoon all by myself. It was fun. We covered many places and were well satisfied. I bought all the tickets, managed all the internal travel and learnt alot about each country. All that for very reasonable prices.
ookb
post Nov 19 2010, 06:27 PM

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Avoid Extremevac Sdn Bhd (KKKP-5675) at all cost!!

After booking with them the Japan tour to depart on the early Oct 2010, like most people here, got postponed and delayed TWICE at the last minute!! Giving lame excuses like last minute people pull out, ticketing issues with the airline, etc.... Plus both dates were told to me to be confirmed dates when i booked with them. Even 1 week prior to departure, i've asked them numerous times if it's confirmed.

Imagine the disappointment (twice some more) with packed suitcases only to be told 2 days prior to departure that the tour is canceled!!! They seem not to care that people will need to apply for leave.

After getting burned on the second delay, we've decided to get the refund. First cheque collected bounced. Given reason : Technical Issue (i wonder what other reasons that they could give). Few days after the bounced cheque only they reissue a second one which went through thank god!! These people gives their customers nightmare not only on the aspect of services but being unethical as well.

Their boss, Lai Mun Wai on the appearance seem like an honest guy who i guess this particular agency is really an agency which is looking to bluff their customers outright!!!

Rest assured that they will not see the last of me! I will bring this up with MATTA.

Kindly recommend some well-known travel forums for me to post this warning.
trnsfrmr
post Nov 20 2010, 11:36 AM

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QUOTE(ookb @ Nov 19 2010, 06:27 PM)
Avoid Extremevac Sdn Bhd (KKKP-5675)  at all cost!!

After booking with them the Japan tour to depart on the early Oct 2010, like most people here, got postponed and delayed TWICE at the last minute!! Giving lame excuses like last minute people pull out, ticketing issues with the airline, etc.... Plus both dates were told to me to be confirmed dates when i booked with them. Even 1 week prior to departure, i've asked them numerous times if it's confirmed.

Imagine the disappointment (twice some more) with packed suitcases only to be told 2 days prior to departure that the tour is canceled!!! They seem not to care that people will need to apply for leave.

After getting burned on the second delay, we've decided to get the refund. First cheque collected bounced. Given reason : Technical Issue (i wonder what other reasons that they could give). Few days after the bounced cheque only they reissue a second one which went through thank god!! These people gives their customers nightmare not only on the aspect of services but being unethical as well.

Their boss, Lai Mun Wai on the appearance seem like an honest guy who i guess this particular agency is really an agency which is looking to bluff their customers outright!!!

Rest assured that they will not see the last of me! I will bring this up with MATTA.

Kindly recommend some well-known travel forums for me to post this warning.
*
Ookb,

You are another victim of that. Till now i haven't get back my refund as the staff told me the boss was away to bring tour. Will follow up with them on Monday to get the cheque issue to me and hope it wont bounce.

One of the staff even scold me "stupid". I already bring the issue up to Ministry of Tourism and my friend plan to lodge a report to Tribunal in case we dont get our money back.

Hope the ministry will take it seriously and take back their license.
wltan15
post Nov 22 2010, 12:37 PM

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Say NO to Agensi Pelancongan Extremevac Sdn Bhd (KKKP-5675) (aka "extreme vacation") !! [SIZE=14]


They are **** and lousy...keep on delayed the trip without inform.

Case:

1) Book to Taiwan trip during Matta Fair and required to pay 50% as "DEPOSIT" on Sept and balance will pay one month before departure. The sales representative at fair even Guarantee that will be trip on 1 Nov and 24 Nov.

2) We decide the trip on 1 Nov and we paid off the balance to them on October but worst thing come, the week before 1 Nov we still did not receive any call from them on the fly detail and etc. So, we call them and they say trip will postponed to 24 Nov due to not enuh people and we accept their reason.

(Contact Person: Mr Woon)

3) We wait and wait until today (3 days before depart), NO NEWS at all...wtf. We call them again and they say the trip will postponed to UNKNOWN <- pergi mati lah, reason given: not able to book tkt during school holiday. WTF, i am doubt that r u Malaysian, even standard 1 also know that Nov and Dec r school holiday lah.

(Contact Person: Mr Lai)


So, guys, please open ur eye bigger and do not ever book any vacation offer by Agensi Pelancongan Extremevac Sdn Bhd (KKKP-5675) (aka "extreme vacation") and end up with disappointment.


ookb
post Nov 22 2010, 05:17 PM

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QUOTE(trnsfrmr @ Nov 20 2010, 11:36 AM)
Ookb,

You are another victim of that. Till now i haven't get back my refund as the staff told me the boss was away to bring tour. Will follow up with them on Monday to get the cheque issue to me and hope it wont bounce.

One of the staff even scold me "stupid". I already bring the issue up to Ministry of Tourism and my friend plan to lodge a report to Tribunal in case we dont get our money back.

Hope the ministry will take it seriously and take back their license.
*
Hi Trnsfrmr,

I really do hope that they will take action on it.

Keep calling them and try to talk to the boss directly. Normally i will straight drive to their office straight in the morning once i know their boss is in although i'm from PJ area. Talk to the boss directly to ask for refund and get him to pass the cheque to his staff if he will not be in as he's quite hard to catch although he'll be in his office most of the days.

Good luck to you and let's keep posting in relevant sites to warn everyone against them.

The thing is that they can state all the big companies below as their customers so i hope the HR people working for any of these companies below will revoke against dealing with them :
- LVMH Watch & Jewelry Sdn Bhd
(Louis Vuitton)
- Nagase (Malaysia) Sdn Bhd
- Haier Electrical Appliances(M) Sdn Bhd
- F.J. Benjamin Lifestyle Sdn Bhd
- Forever Living Products Malaysia
- Kenny Rogers Roasters
- Sigma Water Engineering (M) Sdn Bhd
- Averex Technology Sdn Bhd /
Chemicals Sdn Bhd
- Insite My Systems Sdn Bhd
- Principle Perspective Engineering Sdn Bhd
- Cybertech Enterprise
- United Print Process Sdn Bhd
- XKL Worldwide
- Eon Bank Bhd
- ISC Corperation Sdn Bhd
- Hager Malaysia
- University Technology Malaysia

How long is it anyway since you've asked for refund? For me it took almost a week.


Added on November 22, 2010, 5:21 pmNow it seems that they have just created a Facebook website offering the same deals that we've been postpone.

Extremevac Facebook website : http://www.facebook.com/people/Agensi-Pela...10916927&v=wall

Let's try to warn everyone of this!



This post has been edited by ookb: Nov 22 2010, 05:21 PM
wltan15
post Nov 22 2010, 08:17 PM

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QUOTE(ookb @ Nov 22 2010, 05:17 PM)
Hi Trnsfrmr,

I really do hope that they will take action on it.

Keep calling them and try to talk to the boss directly. Normally i will straight drive to their office straight in the morning once i know their boss is in although i'm from PJ area. Talk to the boss directly to ask for refund and get him to pass the cheque to his staff if he will not be in as he's quite hard to catch although he'll be in his office most of the days.

Good luck to you and let's keep posting in relevant sites to warn everyone against them.

The thing is that they can state all the big companies below as their customers so i hope the HR people working for any of these companies below will revoke against dealing with them :
- LVMH Watch & Jewelry Sdn Bhd
(Louis Vuitton)
- Nagase (Malaysia) Sdn Bhd
- Haier Electrical Appliances(M) Sdn Bhd
- F.J. Benjamin Lifestyle Sdn Bhd
- Forever Living Products Malaysia
- Kenny Rogers Roasters
- Sigma Water Engineering (M) Sdn Bhd
- Averex Technology Sdn Bhd /
Chemicals Sdn Bhd
- Insite My Systems Sdn Bhd
- Principle Perspective Engineering Sdn Bhd
- Cybertech Enterprise
- United Print Process Sdn Bhd
- XKL Worldwide
- Eon Bank Bhd
- ISC Corperation Sdn Bhd
- Hager Malaysia
- University Technology Malaysia

How long is it anyway since you've asked for refund? For me it took almost a week.


Added on November 22, 2010, 5:21 pmNow it seems that they have just created a Facebook website offering the same deals that we've been postpone.

Extremevac Facebook website : http://www.facebook.com/people/Agensi-Pela...10916927&v=wall

Let's try to warn everyone of this!
*
Yes, u r right, we should aware others not to be the next victim
trnsfrmr
post Nov 22 2010, 09:01 PM

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QUOTE(ookb @ Nov 22 2010, 05:17 PM)
Hi Trnsfrmr,

I really do hope that they will take action on it.

Keep calling them and try to talk to the boss directly. Normally i will straight drive to their office straight in the morning once i know their boss is in although i'm from PJ area. Talk to the boss directly to ask for refund and get him to pass the cheque to his staff if he will not be in as he's quite hard to catch although he'll be in his office most of the days.

Good luck to you and let's keep posting in relevant sites to warn everyone against them.

The thing is that they can state all the big companies below as their customers so i hope the HR people working for any of these companies below will revoke against dealing with them :
- LVMH Watch & Jewelry Sdn Bhd
(Louis Vuitton)
- Nagase (Malaysia) Sdn Bhd
- Haier Electrical Appliances(M) Sdn Bhd
- F.J. Benjamin Lifestyle Sdn Bhd
- Forever Living Products Malaysia
- Kenny Rogers Roasters
- Sigma Water Engineering (M) Sdn Bhd
- Averex Technology Sdn Bhd /
Chemicals Sdn Bhd
- Insite My Systems Sdn Bhd
- Principle Perspective Engineering Sdn Bhd
- Cybertech Enterprise
- United Print Process Sdn Bhd
- XKL Worldwide
- Eon Bank Bhd
- ISC Corperation Sdn Bhd
- Hager Malaysia
- University Technology Malaysia

How long is it anyway since you've asked for refund? For me it took almost a week.


Added on November 22, 2010, 5:21 pmNow it seems that they have just created a Facebook website offering the same deals that we've been postpone.

Extremevac Facebook website : http://www.facebook.com/people/Agensi-Pela...10916927&v=wall

Let's try to warn everyone of this!
*
Hi Ookb,

I already waited for a week. Last week the staff told me the boss Mr.Lai went to take tour so no one issue the cheque. Today I called Mr.Lai he said he will check with account and call me back and as usual no return call. I wonder those big companies so call their customers are true or not. Maybe they just bought their services once and no more already or maybe it is only advertisement trick and the info is not true.

Extreme vacation is really EXTREMELY disappointed me. Spoil my holiday plan. Hope the ministry will take back their license and no one will be the next victim


Added on November 22, 2010, 9:05 pm
QUOTE(wltan15 @ Nov 22 2010, 12:37 PM)
Say NO to Agensi Pelancongan Extremevac Sdn Bhd (KKKP-5675) (aka "extreme vacation") !! [SIZE=14]
They are **** and lousy...keep on delayed the trip without inform.

Case:

1) Book to Taiwan trip during Matta Fair and required to pay 50% as "DEPOSIT" on Sept and balance will pay one month before departure. The sales representative at fair even Guarantee that will be trip on 1 Nov and 24 Nov.

2) We decide the trip on 1 Nov and we paid off the balance to them on October but worst thing come, the week before 1 Nov we still did not receive any call from them on the fly detail and etc. So, we call them and they say trip will postponed to 24 Nov due to not enuh people and we accept their reason.

(Contact Person: Mr Woon)

3) We wait and wait until today (3 days before depart), NO NEWS at all...wtf. We call them again and they say the trip will postponed to UNKNOWN <- pergi mati lah, reason given: not able to book tkt during school holiday. WTF, i am doubt that r u Malaysian, even standard 1 also know that Nov and Dec r school holiday lah.

(Contact Person: Mr Lai)
   

So, guys, please open ur eye bigger and do not ever book any vacation offer by Agensi Pelancongan Extremevac Sdn Bhd (KKKP-5675) (aka "extreme vacation") and end up with disappointment.
*
wltan15,

Then you better get back your refund and book with another agency if you still want to go to holiday. Good Luck. I am still waiting for my refund. As like ur case, 12 Nov called me said 16th trip cancel. That time we already applied leaves he tot we no need to work one....Really damn piss off.

This post has been edited by trnsfrmr: Nov 22 2010, 09:05 PM
wltan15
post Nov 22 2010, 09:49 PM

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QUOTE(trnsfrmr @ Nov 22 2010, 09:01 PM)
Hi Ookb,

I already waited for a week. Last week the staff told me the boss Mr.Lai went to take tour so no one issue the cheque. Today I called Mr.Lai he said he will check with account and call me back and as usual no return call. I wonder those big companies so call their customers are true or not. Maybe they just bought their services once and no more already or maybe it is only advertisement trick and the info is not true.

Extreme vacation is really EXTREMELY disappointed me. Spoil my holiday plan. Hope the ministry will take back their license and no one will be the next victim


Added on November 22, 2010, 9:05 pm
wltan15,

Then you better get back your refund and book with another agency if you still want to go to holiday. Good Luck. I am still waiting for my refund. As like ur case, 12 Nov called me said 16th trip cancel. That time we already applied leaves he tot we no need to work one....Really damn piss off.
*
trnsfrmr

I ady get the refund by today and additional RM100 as compensate (petrol oh@@). Hope the cheque wont bounce. I still will take this issues up to Ministry of Tourism.

Now is too late to book with other agency cos it very expensive. RM2,800 per pax (while i book is oni RM1,800)

Do u get any response from the Ministry of Tourism?

This post has been edited by wltan15: Nov 23 2010, 03:18 PM
trnsfrmr
post Nov 23 2010, 07:49 PM

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QUOTE(wltan15 @ Nov 22 2010, 09:49 PM)
trnsfrmr

I ady get the refund by today and additional RM100 as compensate (petrol oh@@). Hope the cheque wont bounce. I still will take this issues up to Ministry of Tourism.

Now is too late to book with other agency cos it very expensive. RM2,800 per pax (while i book is oni RM1,800)

Do u get any response from the Ministry of Tourism?
*
Wltan15,

I not yet hear any further response from the ministry. And also not yet get back from refund sad.gif
ookb
post Nov 24 2010, 10:42 AM

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QUOTE(trnsfrmr @ Nov 22 2010, 09:01 PM)
Hi Ookb,

I already waited for a week. Last week the staff told me the boss Mr.Lai went to take tour so no one issue the cheque. Today I called Mr.Lai he said he will check with account and call me back and as usual no return call. I wonder those big companies so call their customers are true or not. Maybe they just bought their services once and no more already or maybe it is only advertisement trick and the info is not true.

Extreme vacation is really EXTREMELY disappointed me. Spoil my holiday plan. Hope the ministry will take back their license and no one will be the next victim


Added on November 22, 2010, 9:05 pm
wltan15,

Then you better get back your refund and book with another agency if you still want to go to holiday. Good Luck. I am still waiting for my refund. As like ur case, 12 Nov called me said 16th trip cancel. That time we already applied leaves he tot we no need to work one....Really damn piss off.
*
Immediately after the cheque cleared, i immediately book with Apple (with totally identical itinerary)and i will be travelling this week. Although it cost more than RM 1k each person, but i must admit that the additional amount paid is worth it after trying first hand services from Apple Holidays. Everything is clear cut and services is tip top just the way it should be....all done very professionally, with full details on all hotels we're staying, etc.... Unlike Extremevac previously when asked, they will say ' errrr...i'm not sure have to ask the travel agent, have to check this will get back to you' but as usual one return call also dun have.

Their modus operandi is to offer 'cheaper' rates compared to competitors in hope to get more people to sign up and hope to get enough people to go for one tour. The problem now is that most people will only sign up if they know that the dates are confirmed (the same case as mine), so they will tell that it's confirmed although in reality that there's not enough people.


Added on November 24, 2010, 10:57 am
QUOTE(trnsfrmr @ Nov 23 2010, 07:49 PM)
Wltan15,

I not yet hear any further response from the ministry. And also not yet get back from refund  sad.gif
*
Hi trnsfrmr,

Can you give me the contact person and number of the person you spoke to in the ministry? Perhaps if few people complain the same thing then they will take action.

You need to keep chasing and being persistent in getting your payment back. That will mean that you need to sacrifice some of your time to go to their office to demand for cheque. It's sad that we as a customer have to do that....

This post has been edited by ookb: Nov 24 2010, 10:57 AM
trnsfrmr
post Nov 24 2010, 05:30 PM

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QUOTE(ookb @ Nov 24 2010, 10:42 AM)
Immediately after the cheque cleared, i immediately book with Apple (with totally identical itinerary)and i will be travelling this week. Although it cost more than RM 1k each person, but i must admit that the additional amount paid is worth it after trying first hand services from Apple Holidays. Everything is clear cut and services is tip top just the way it should be....all done very professionally, with full details on all hotels we're staying, etc.... Unlike Extremevac previously when asked, they will say ' errrr...i'm not sure have to ask the travel agent, have to check this will get back to you' but as usual one return call also dun have.

Their modus operandi is to offer 'cheaper' rates compared to competitors in hope to get more people to sign up and hope to get enough people to go for one tour. The problem now is that most people will only sign up if they know that the dates are confirmed (the same case as mine), so they will tell that it's confirmed although in reality that there's not enough people.


Added on November 24, 2010, 10:57 am
Hi trnsfrmr,

Can you give me the contact person and number of the person you spoke to in the ministry? Perhaps if few people complain the same thing then they will take action.

You need to keep chasing and being persistent in getting your payment back. That will mean that you need to sacrifice some of your time to go to their office to demand for cheque. It's sad that we as a customer have to do that....
*
Ookb,

After first visit to their office, i dont dare to go alone, and hard to get fren to go along everytime. Coz one of the staff, i think is Ohara, scolded me "stupid" and very fierce and almost want to bit me and my fren if her colleague didn't drag her into the her room. Is like a gangster office. The I dont think the main reason is not enough people. I suspect the trick use cheaper price to attract people to sign up and get all our money to do other things or roll and roll on other biz or things or pay other "hutang" then tell customer not enuff ppl cancel the trip and delay the refund!
wltan15
post Nov 25 2010, 02:07 AM

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Extremevac Facebook website : http://www.facebook.com/people/Agensi-Pela...10916927&v=wall

GONE ^^ rclxm9.gif

shwuey
post Nov 25 2010, 10:22 AM

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OMG. So many people had the same experience with Extremevac.

Here's my story.

My Korea trip is supposed to be on 16-Nov.

3 weeks before 16-Nov, I called them to confirm if everything is ok and ask for flight & hotel details.
The Miss Ohara said nt so early, they are planning for October trip.
Will only inform us early November.

Come on..any agency will tell you that you can't book flight last minute.
Usually the tour group will have to be finalized 1 month before departure. Fine.

1 week before the trip, before I apply for leave, I call them again to confirm.
Miss Ohara said the tour is confirm, don't worry.

Suddenly on the 10th, just 5 days before the trip, Mr Lai called and said the trip cancelled coz not enough people.
Kononnya, the one big family in the tour group didn't respond to them until last minute.
I was thinking, since you know last minute cannot do anything already, why didn't you tell me earlier?
At least I can still find another agent and make my trip in Nov!
I am down, sad, and angry. You know that kind of desperate feeling when you are all ready to have fun and suddenly it's all ruined??!

And the worst thing is the st*p*d Mr Lai didn't even said sorry.
Talk so fast on the phone and so rush to put down the phone. This is called "irresponsible"! How to be successful like that?
When I talked to their staff (Stephanie). She also said she knew Mr Lai's st*p*d attitude.

It's been 2 weeks and I am still waiting for my refund.
This Monday I called them and Mr Lai said he will only issue cheque this Friday.
Why FRIDAY??!!! Why cannot today???!!!
I better get my cheque this week or else I will make report.

To make myself feel better, I signed up with another agent (Hello Holidays). Their office is just a few shops away from Extremevac and very good service.

Reminder to all:
PLEASE AVOID EXTREMEVAC AT ALL COST! NOT CUSTOMER ORIENTED, NOT HONEST, NOT RESPONSIBLE & NOT PROFESSIONAL!!!

I hope they close shop..less people get into trouble..
wltan15
post Nov 25 2010, 11:34 AM

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QUOTE(shwuey @ Nov 25 2010, 10:22 AM)
OMG. So many people had the same experience with Extremevac.

Here's my story.

My Korea trip is supposed to be on 16-Nov.

3 weeks before 16-Nov, I called them to confirm if everything is ok and ask for flight & hotel details.
The Miss Ohara said nt so early, they are planning for October trip.
Will only inform us early November.

Come on..any agency will tell you that you can't book flight last minute.
Usually the tour group will have to be finalized 1 month before departure. Fine.

1 week before the trip, before I apply for leave, I call them again to confirm.
Miss Ohara said the tour is confirm, don't worry.

Suddenly on the 10th, just 5 days before the trip, Mr Lai called and said the trip cancelled coz not enough people.
Kononnya, the one big family in the tour group didn't respond to them until last minute.
I was thinking, since you know last minute cannot do anything already, why didn't you tell me earlier?
At least I can still find another agent and make my trip in Nov!
I am down, sad, and angry. You know that kind of desperate feeling when you are all ready to have fun and suddenly it's all ruined??!

And the worst thing is the st*p*d Mr Lai didn't even said sorry.
Talk so fast on the phone and so rush to put down the phone. This is called "irresponsible"! How to be successful like that?
When I talked to their staff (Stephanie). She also said she knew Mr Lai's st*p*d attitude.

It's been 2 weeks and I am still waiting for my refund.
This Monday I called them and Mr Lai said he will only issue cheque this Friday.
Why FRIDAY??!!! Why cannot today???!!!
I better get my cheque this week or else I will make report.

To make myself feel better, I signed up with another agent (Hello Holidays). Their office is just a few shops away from Extremevac and very good service.

Reminder to all:
PLEASE AVOID EXTREMEVAC AT ALL COST! NOT CUSTOMER ORIENTED, NOT HONEST, NOT RESPONSIBLE & NOT PROFESSIONAL!!!

I hope they close shop..less people get into trouble..
*
shwuey,

Another case mad.gif ...u can call this number make complaint to Minister of Tourism against them.
Tel: 03-26937111
Hope they licence revoked thumbup.gif

ookb
post Nov 25 2010, 11:47 AM

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QUOTE(trnsfrmr @ Nov 24 2010, 05:30 PM)
Ookb,

After first visit to their office, i dont dare to go alone, and hard to get fren to go along everytime. Coz one of the staff, i think is Ohara, scolded me "stupid" and very fierce and almost want to bit me and my fren if her colleague didn't drag her into the her room. Is like a gangster office. The I dont think the main reason is not enough people. I suspect the trick use cheaper price to attract people to sign up and get all our money to do other things or roll and roll on other biz or things or pay other "hutang" then tell customer not enuff ppl cancel the trip and delay the refund!
*
Sorry to hear that...I will see to it that further actions will be taken against them. They were still advertising in yesterday's Star Metro section. I wonder how many more will kena from them some more.....

From this link : http://translate.google.com.my/translate?h...Den%26prmd%3Div

Hope everyone that has first hand experience of their 'wonderful' service will make a complain to Mr Balan Suppiah. More numbers will see faster action so that hopefully they will totally be banned from Matta.


Added on November 25, 2010, 11:51 am
QUOTE(wltan15 @ Nov 25 2010, 02:07 AM)
Congrats Congrats!! They have another Facebook page http://www.facebook.com/?flyingspaghettimonster=home#!/gr...138226052872702 which is still up and running but from the looks of it, it's bare..

Let us continue this and search out all of their pages to destroy!!

This post has been edited by ookb: Nov 25 2010, 11:51 AM
trnsfrmr
post Nov 25 2010, 05:11 PM

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QUOTE(shwuey @ Nov 25 2010, 10:22 AM)
OMG. So many people had the same experience with Extremevac.

Here's my story.

My Korea trip is supposed to be on 16-Nov.

3 weeks before 16-Nov, I called them to confirm if everything is ok and ask for flight & hotel details.
The Miss Ohara said nt so early, they are planning for October trip.
Will only inform us early November.

Come on..any agency will tell you that you can't book flight last minute.
Usually the tour group will have to be finalized 1 month before departure. Fine.

1 week before the trip, before I apply for leave, I call them again to confirm.
Miss Ohara said the tour is confirm, don't worry.

Suddenly on the 10th, just 5 days before the trip, Mr Lai called and said the trip cancelled coz not enough people.
Kononnya, the one big family in the tour group didn't respond to them until last minute.
I was thinking, since you know last minute cannot do anything already, why didn't you tell me earlier?
At least I can still find another agent and make my trip in Nov!
I am down, sad, and angry. You know that kind of desperate feeling when you are all ready to have fun and suddenly it's all ruined??!

And the worst thing is the st*p*d Mr Lai didn't even said sorry.
Talk so fast on the phone and so rush to put down the phone. This is called "irresponsible"! How to be successful like that?
When I talked to their staff (Stephanie). She also said she knew Mr Lai's st*p*d attitude.

It's been 2 weeks and I am still waiting for my refund.
This Monday I called them and Mr Lai said he will only issue cheque this Friday.
Why FRIDAY??!!! Why cannot today???!!!
I better get my cheque this week or else I will make report.

To make myself feel better, I signed up with another agent (Hello Holidays). Their office is just a few shops away from Extremevac and very good service.

Reminder to all:
PLEASE AVOID EXTREMEVAC AT ALL COST! NOT CUSTOMER ORIENTED, NOT HONEST, NOT RESPONSIBLE & NOT PROFESSIONAL!!!

I hope they close shop..less people get into trouble..
*
shwuey,

Oh you are in the same ship as me. I was suppose to join the 12th Nov but then Mr.Lai said not enough ppl move us to the 16th Nov. The like you also 10th called me and said the trip cancel coz not enough ppl. Same reason the big group of ppl didn't made the full payment on time. Exactly why never tell earlier? I told them the same thing what normally the agency will do. Mr.Lai said outside they all desparate your money but we dont and asked not to worry on this. WTH!!!

How much u book with Hello Holidays? When u go to Korea, my fren cannot take leave oredi so we cant book with another agency at a later date. I also check the JR Vacations agency which is few shops away from their Extremevac. I didn't notice there is a hello holidays. The JR Vacations also very professional and good service.

And I'm like you 2 weeks no refund and said the cheque will be issued this Friday. I think sure "tak jadi". shwuey, you better don't waste your time to go to the office. Called before you go. I already report to Ministry of Tourism the following Monday and my fren is filing the complaint to the Tribunal as well. Hope the minsitry will take back their license and close shop.


Added on November 25, 2010, 5:17 pm
QUOTE(ookb @ Nov 25 2010, 11:47 AM)
Sorry to hear that...I will see to it that further actions will be taken against them. They were still advertising in yesterday's Star Metro section. I wonder how many more will kena from them some more.....

From this link : http://translate.google.com.my/translate?h...Den%26prmd%3Div 

Hope everyone that has first hand experience of their 'wonderful' service will make a complain to Mr Balan Suppiah. More numbers will see faster action so that hopefully they will totally be banned from Matta.


Added on November 25, 2010, 11:51 am
Congrats Congrats!! They have another Facebook page http://www.facebook.com/?flyingspaghettimo...138226052872702 which is still up and running but from the looks of it, it's bare..

Let us continue this and search out all of their pages to destroy!!
*
Ookb, wltan15,

My fren left a msg in their fb, not sure which site based on the 2 sites you guys provided yesterday nite.

Asking them to return our money. Later in the morning when i check the website in my office, i dont see the pics and msg anymore but early morning i saw it.

I am not sure the current running website is the one my fren left the msg but they remove the pics and the msg or the one that was gone.

I dont think I will go to their office tmr as no one called me to confirm. Just the Mr.Lai said tmr only and he always fong fei kei one. The stefanie also abit useless i cant find your booking form yet but I will call u once i find it. No call at all. vmad.gif

This post has been edited by trnsfrmr: Nov 25 2010, 05:17 PM
shwuey
post Nov 25 2010, 08:56 PM

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Hi trnsfrmr,

I am going in mid Dec under Hello..
Hopefully it won't be affected by the attack.

Yes, I have to call them again tomorrow to chase for my money.
I really hate doing this kind of thing.

Stupiak agency!
You know what? During MITM in Mid Valley, I already saw them scolding one customer.
I should have know they are no good company.


trnsfrmr
post Nov 25 2010, 11:03 PM

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QUOTE(shwuey @ Nov 25 2010, 08:56 PM)
Hi trnsfrmr,

I am going in mid Dec under Hello..
Hopefully it won't be affected by the attack.

Yes, I have to call them again tomorrow to chase for my money.
I really hate doing this kind of thing.

Stupiak agency!
You know what? During MITM in Mid Valley, I already saw them scolding one customer.
I should have know they are no good company.
*
shwuey,

Oh mid dec that is winter time oredi. Alamak MITM you oredi saw them scolding customer, you should not sign up with them during MATTA fair
Ya we are customer still need to call them everyday to follow up, they are the one suppose to do so. Really hate this agency.

I will call tmr to see if the cheque is ready or not wont spend time to go there but get nothing.

SUPER LOUSY!!!
shwuey
post Nov 26 2010, 01:00 PM

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I called the Mr Lai just now.
He said, "ok ok I'll check with my girl!"
WTH!! Can't you just prepare the cheque and call us??!!
trnsfrmr
post Nov 26 2010, 03:26 PM

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QUOTE(shwuey @ Nov 26 2010, 01:00 PM)
I called the Mr Lai just now.
He said, "ok ok I'll check with my girl!"
WTH!! Can't you just prepare the cheque and call us??!!
*
shwuey,

See as expected. I called this morning 11am, the account gal Stefanie answered, she said Mr.Lai never pass any cheque on the korea tour group refund to her. I asked her to check with Mr.Lai but also no return call. I will call again later.
shwuey
post Nov 26 2010, 04:31 PM

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I also called and stephanie said the Mr Lai cannot find the booking form and left office.
WTH..i already went to their office before and stephanie even photostated the booking form from me.

He must be lying so I called Mr Lai's hp and he didn't pick up.
I then sent him an sms. I told him to call me back, if not I am going to report to ministry of tourism.
He called me and said he'll go to office tomorrow and issue the check.
He asked me to sms the total amount and booking#.

Let's see if he does anything tomorrow.

trnsfrmr, sms Mr Lai. 0123301848


trnsfrmr
post Nov 26 2010, 05:06 PM

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QUOTE(shwuey @ Nov 26 2010, 04:31 PM)
I also called and stephanie said the Mr Lai cannot find the booking form and left office.
WTH..i already went to their office before and stephanie even photostated the booking form from me.

He must be lying so I called Mr Lai's hp and he didn't pick up.
I then sent him an sms. I told him to call me back, if not I am going to report to ministry of tourism.
He called me and said he'll go to office tomorrow and issue the check.
He asked me to sms the total amount and booking#.

Let's see if he does anything tomorrow.

trnsfrmr, sms Mr Lai. 0123301848
*
Hey shwuey,

You are amazing, that day we asked the staff for Lai's HP they never give me. How did u get Lai's hp num?
Sms him oredi hopefully he will do it.


Added on November 29, 2010, 4:51 pm
QUOTE(shwuey @ Nov 26 2010, 04:31 PM)
I also called and stephanie said the Mr Lai cannot find the booking form and left office.
WTH..i already went to their office before and stephanie even photostated the booking form from me.

He must be lying so I called Mr Lai's hp and he didn't pick up.
I then sent him an sms. I told him to call me back, if not I am going to report to ministry of tourism.
He called me and said he'll go to office tomorrow and issue the check.
He asked me to sms the total amount and booking#.

Let's see if he does anything tomorrow.

trnsfrmr, sms Mr Lai. 0123301848
*
shwuey,

Any luck on you? Get back your refund oredi?

I sms him also no reply, called the mobile also never pick up. Today I called Stephanie again and she said the cheque is not issued by him yet.

This post has been edited by trnsfrmr: Nov 29 2010, 04:51 PM
shwuey
post Nov 30 2010, 03:16 PM

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i got my check already.
have to go all the way to KL and show him the booking form.
since he give so many excuses, i make him give no excuse.

but the check only can bank in this friday.
hope everything goes well with the check.

u call the office around noon and ask whether the boss is there.
if yes, go and find him. bring all the receipts and booking form.

good luck!
trnsfrmr
post Nov 30 2010, 03:36 PM

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QUOTE(shwuey @ Nov 30 2010, 03:16 PM)
i got my check already.
have to go all the way to KL and show him the booking form.
since he give so many excuses, i make him give no excuse.

but the check only can bank in this friday.
hope everything goes well with the check.

u call the office around noon and ask whether the boss is there.
if yes, go and find him. bring all the receipts and booking form.

good luck!
*
Wah issue cheque also never issue the current date one? You should get him put the date let say take last friday or saturday the date on the same day

Hope your cheque wont bounce.

I called him, and scolded him said last friday to come to pick up but never issue and he only said will check with account.

Really headache. Anyhow my fren already filed the complaint to tribunal, if he still give excuse to issue the cheque then will claim thru the tribunal no point wasting time and petrol to go their office. Dare not go there alone as i told u before the Ohara so fierce later bit me if she sees me alone there
wltan15
post Dec 2 2010, 12:36 PM

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I jus received the call from the officer of MOT and their investigation on the Extremevac have done and in the midst to bring them up to the court.

Extremevac do not have the right to do outbound travel @@ CHEATER vmad.gif
trnsfrmr
post Dec 2 2010, 04:48 PM

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QUOTE(wltan15 @ Dec 2 2010, 12:36 PM)
I jus received the call from the officer of MOT and their investigation on the Extremevac have done and in the midst to bring them up to the court.

Extremevac do not have the right to do outbound travel @@ CHEATER  vmad.gif
*
wltan15,

Which officer u deal with? What is his/her name?

My last update from MOT is still under investigation and it is last week update. After that no new update
psksk
post Dec 2 2010, 06:02 PM

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vmad.gif

Hi I'm also one of the victim of this con travel agency. We - 26 of us r suppose to fly today @ 9.00pm to Gold Coast Australia however till 1.00pm we still have not got our confirmation and there are more than 30 peoples waiting for confirmation or refund @ the agency. Hence we have reported the case to YB Tan Kok Wai. YB visited the agency with a few reporters @ 3.00pm and advise all of us to made a group police reports tom morning
3 Dec 2010 - 10.00am at Pudu Police station. Hope everyone that have booked thru this agency and pending for their confirmation will meet up tom at the police station
trnsfrmr
post Dec 2 2010, 11:15 PM

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QUOTE(psksk @ Dec 2 2010, 06:02 PM)
vmad.gif

Hi I'm also one of the victim of this con travel agency. We - 26 of us r suppose to fly today @ 9.00pm to Gold Coast Australia however till 1.00pm we still have not got our confirmation and there are more than 30 peoples waiting for confirmation or refund @ the agency. Hence we have reported the case to YB Tan Kok Wai. YB visited the agency with a few reporters @ 3.00pm and advise all of us to made a group police reports tom morning
3 Dec 2010 - 10.00am at Pudu Police station. Hope everyone that have booked thru this agency and pending for their confirmation will meet up tom at the police station
*
psksk,

Good attempt and hope the reporters really put the news out on the major newspaper soon.
shwuey
post Dec 2 2010, 11:36 PM

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QUOTE(psksk @ Dec 2 2010, 06:02 PM)
vmad.gif

Hi I'm also one of the victim of this con travel agency. We - 26 of us r suppose to fly today @ 9.00pm to Gold Coast Australia however till 1.00pm we still have not got our confirmation and there are more than 30 peoples waiting for confirmation or refund @ the agency. Hence we have reported the case to YB Tan Kok Wai. YB visited the agency with a few reporters @ 3.00pm and advise all of us to made a group police reports tom morning
3 Dec 2010 - 10.00am at Pudu Police station. Hope everyone that have booked thru this agency and pending for their confirmation will meet up tom at the police station
*
what??!! today flying and still no respond??
this is too much..obviously is a SCAM!!!

everybody in lowyat, a reminder NEVER EVER GO TO EXTREME VACATION!
everyone knows that trip cancellation is normal, but you have to inform customer earlier and refund on time.
this is very fishy that they promote cheap travel packages, get all the money, cancel trip, no inform, no refund until when forced to.

i really don't know what is in the Mr Lai's mind.
see his photo below (source: http://extremevacation.yolasite.com/
he thought he can convince us just because he took this photo with Ng Yen Yen.
i hope ng yen yen is aware of this issue and get him to close his business.

btw, good job psksk for bringing this to higher level!
he should get punishment for getting us in trouble.

Attached Image

This post has been edited by shwuey: Dec 2 2010, 11:54 PM
pschong
post Dec 3 2010, 09:24 AM

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QUOTE(trnsfrmr @ Dec 2 2010, 11:15 PM)
psksk,

Good attempt and hope the reporters really put the news out on the major newspaper soon.
*
I have see this news in one of the Chinese Newspaper.
kayap00
post Dec 3 2010, 11:35 AM

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Extremevac closed down already??

source from :
http://cforum3.cari.com.my/viewthread.php?...&extra=page%3D1
wltan15
post Dec 3 2010, 12:13 PM

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QUOTE(trnsfrmr @ Dec 2 2010, 04:48 PM)
wltan15,

Which officer u deal with? What is his/her name?

My last update from MOT is still under investigation and it is last week update. After that no new update
*
trnsfrmr,

Officer: Encik Muzammil 019-2741674

READ

Chinese Version
->My Webpagehttp://www.kwongwah.com.my/news/2010/12/03/47.html

English Version
->http://translate.google.com.my/translate?h...%2F03%2F47.html

psksk, nice one thumbup.gif

This post has been edited by wltan15: Dec 3 2010, 12:15 PM
shwuey
post Dec 3 2010, 01:06 PM

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GOOD!! smile.gif

I hope MOT make sure they pay back to everyone and find out what they are up to.
And MOT also have to make sure this doesn't happen at other tour agent.
trnsfrmr
post Dec 3 2010, 10:08 PM

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QUOTE(wltan15 @ Dec 3 2010, 12:13 PM)
trnsfrmr,

Officer: Encik Muzammil 019-2741674

READ

Chinese Version
->My Webpagehttp://www.kwongwah.com.my/news/2010/12/03/47.html

English Version
->http://translate.google.com.my/translate?h...%2F03%2F47.html

psksk, nice one  thumbup.gif
*
Wow see this Lai immediately disappear already. And the Edrian that day even told me he is one of the boss but now said he dont know anything of the details. Really bulls**t!

En.Muzammial, same person I dealt with ler....he did not update me anything. Haiz malaysia government working style sigh....
ookb
post Dec 6 2010, 11:36 AM

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QUOTE(wltan15 @ Dec 3 2010, 12:13 PM)
trnsfrmr,

Officer: Encik Muzammil 019-2741674

READ

Chinese Version
->My Webpagehttp://www.kwongwah.com.my/news/2010/12/03/47.html

English Version
->http://translate.google.com.my/translate?h...%2F03%2F47.html

psksk, nice one  thumbup.gif
*
Wow....just got back from japan over the weekend and was very surprised how fast the story spread! I really feel scared for the rest of the customers who has yet to receive their money back...

Another con travel company down!! good work everyone!!! smile.gif
kayap00
post Dec 6 2010, 01:20 PM

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QUOTE(ookb @ Dec 6 2010, 11:36 AM)
Wow....just got back from japan over the weekend and was very surprised how fast the story spread! I really feel scared for the rest of the customers who has yet to receive their money back...

Another con travel company down!! good work everyone!!! smile.gif
*
i think the chances to get back the money alomost = 0% ...

Any1 experience b4 similar case like this? Able to get back the money after the company close down?
wltan15
post Dec 6 2010, 01:40 PM

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FINALLY, THEY (Extremevac) DESERVE IT

Hohoho...Nice One

3 December 2010

Chinese Version
http://www2.orientaldaily.com.my/read/GEN/...MXb2QwY0l4v42CJ

English Version
http://translate.google.com.my/translate?h...MXb2QwY0l4v42CJ

4 December 2010

Chinese Version
http://www2.orientaldaily.com.my/read/GEN/...H3g2O1a0cKa5C95

English Version
http://translate.google.com.my/translate?h...H3g2O1a0cKa5C95



This post has been edited by wltan15: Dec 6 2010, 01:54 PM
trnsfrmr
post Dec 6 2010, 02:20 PM

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QUOTE(wltan15 @ Dec 6 2010, 01:40 PM)
Wltan15,

Well i'm glad the police take action and they really deserve it. What a lame excuse the Lai gave, the money stuck somewhere and what the h***, they use our money to do on other business, so irresponsible! I did not get back my money yet as the Lai disappeared already when the time i chase for my cheque.

My fren already made a complaint at the tribunal hopefully we can get back our money. He wants to pay all the ppl back by monthly or installment no way man like that wait until when like this mad.gif
kayap00
post Dec 8 2010, 10:52 AM

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Any english or malay paper show this news??


ookb
post Dec 9 2010, 12:29 PM

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QUOTE(kayap00 @ Dec 6 2010, 01:20 PM)
i think the chances to get back the money alomost = 0%  ...

Any1 experience b4 similar case like this? Able to get back the money after the company close down?
*
Now that everything's exposed i think it will be harder to get the money back...however since it's mentioned that he will pay back in instalments, then i think he would not dare to go back on his words as police have already identified him.

it will be good now to gather as much people as you can which have yet to get their money returned to go after him...it will be easier with more numbers as you will have more say.
shwuey
post Dec 9 2010, 09:31 PM

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anybody here made police report?
any results? what did the police say?

i called MOT today and they said they are only responsible to close down his business but cannot help us for the refund.

can the police help in this case??
trnsfrmr
post Dec 10 2010, 11:59 PM

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QUOTE(shwuey @ Dec 9 2010, 09:31 PM)
anybody here made police report?
any results? what did the police say?

i called MOT today and they said they are only responsible to close down his business but cannot help us for the refund.

can the police help in this case??
*
Anyone know Lai and Edriaan already release from the lockup? Im sure the shop definitely is close now. Call the num it just rings out

If we know Lai release from the lockup then we can go after him if he is still inside it is hard to chase the refund
eonni
post Dec 15 2010, 12:55 AM

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QUOTE(ookb @ Nov 25 2010, 11:47 AM)

Hope everyone that has first hand experience of their 'wonderful' service will make a complain to Mr Balan Suppiah. More numbers will see faster action so that hopefully they will totally be banned from Matta.
OMG..OMG I feel like crying reading all this thread and complaints on this BLOODY EXTREMEVAC TRAVEL. I bought a package to Goldcoast for my wedding honeymoon scheduled this coming 3rd January till 7th January and have paid a sum of RM5K to them during MATTA Fair. But until today I haven't received any confirmation on the flights or any hotel bookings there. I did called this 'APEK' looking man claimed to be the CEO Mr. Laimunwai last 2 weeks and he promised to call me back sometime in mid Dec. When I ask him to get more details on our booking this is what he said:

DON'T WORRY, WE KNOW WHAT TO DO...WE'LL CALL YOU IN MID DEC.

WTF!!! And now its a BOGUS co??????? How could this be..how can they open a booth at MATTA????? How do we know whether which booth is selling tix from an ilegal travel agent and which one is NOT???? *I'm referring to those unknown travel agent with the exception to the popular agent such as MAYFLOWER, RELIANCE, PST, SRI SUTRA.. etc. This is utter nonsense we're just an innocent 'walk-in' customer.

Oh gosh...What should I do now? Which one 1st? Police Report or go to MOT or how. Please, please help me guyz...I'm stuck & very upset with my wedding ceremony just in 2 weeks time. Brain freeze http://s.lowyat.net/style_images/1/folder_...icons/icon9.gif
ookb
post Dec 17 2010, 05:53 PM

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QUOTE(eonni @ Dec 15 2010, 12:55 AM)
OMG..OMG I feel like crying reading all this thread and complaints on this BLOODY EXTREMEVAC TRAVEL.  I bought a package to Goldcoast for my wedding honeymoon scheduled this coming 3rd January till 7th January  and have paid a sum of RM5K to them during MATTA Fair.  But until today I haven't received any confirmation on the flights or any hotel bookings there.  I did called this 'APEK' looking man claimed to be the CEO Mr. Laimunwai last 2 weeks and he promised to call me back sometime in mid Dec.  When I ask him to get more details on our booking this is what he said:

DON'T WORRY, WE KNOW WHAT TO DO...WE'LL CALL YOU IN MID DEC. 

WTF!!! And now its a BOGUS co??????? How could this be..how can they open a booth at MATTA????? How do we know whether which booth is selling tix from an ilegal travel agent and which one is NOT???? *I'm referring to those unknown travel agent with the exception to the popular agent such as MAYFLOWER, RELIANCE, PST, SRI SUTRA.. etc.  This is utter nonsense we're just an innocent 'walk-in' customer. 

Oh gosh...What should I do now? Which one 1st? Police Report or go to MOT or how.  Please, please help me guyz...I'm stuck & very upset with my wedding ceremony just in 2 weeks time.  Brain freeze http://s.lowyat.net/style_images/1/folder_...icons/icon9.gif
*
Sorry to hear that man! Right now, as mentioned in the earlier post, the company has promised to pay back all the owed money via instalments (better than nothing). So possibly it would be good for you to go to their office directly during working hour and see if they are still operating and trying to track down Lai.

If all else fail, then you will need to speak directly to the members above who are still being owed money and see what's the action that can be taken together.

Wish you all the luck in getting your money back.
shwuey
post Dec 21 2010, 08:17 AM

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QUOTE(eonni @ Dec 15 2010, 12:55 AM)
OMG..OMG I feel like crying reading all this thread and complaints on this BLOODY EXTREMEVAC TRAVEL.  I bought a package to Goldcoast for my wedding honeymoon scheduled this coming 3rd January till 7th January  and have paid a sum of RM5K to them during MATTA Fair.  But until today I haven't received any confirmation on the flights or any hotel bookings there.  I did called this 'APEK' looking man claimed to be the CEO Mr. Laimunwai last 2 weeks and he promised to call me back sometime in mid Dec.  When I ask him to get more details on our booking this is what he said:

DON'T WORRY, WE KNOW WHAT TO DO...WE'LL CALL YOU IN MID DEC. 

WTF!!! And now its a BOGUS co??????? How could this be..how can they open a booth at MATTA????? How do we know whether which booth is selling tix from an ilegal travel agent and which one is NOT???? *I'm referring to those unknown travel agent with the exception to the popular agent such as MAYFLOWER, RELIANCE, PST, SRI SUTRA.. etc.  This is utter nonsense we're just an innocent 'walk-in' customer. 

Oh gosh...What should I do now? Which one 1st? Police Report or go to MOT or how.  Please, please help me guyz...I'm stuck & very upset with my wedding ceremony just in 2 weeks time.  Brain freeze http://s.lowyat.net/style_images/1/folder_...icons/icon9.gif
*
hi there,

i understand your situation.
i advise you to make police report and also report to consumer tribunal asap.
Cheras Parliament Secretary (Mr Luo) will help us on the rest.


jolene812
post Dec 21 2010, 10:39 AM

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Just got back from Korea 8 Days tour with ABC Holidays tour by Airlines Booking Centre Sdn Bhd. So called winter tour but after paying RM200+ for the entrance and rental of jacket, pants...we were only allocated with 1 hour of skiing. What a rip-off.

http://www.abcholiday.com.my/

Some complaints:
Only call us to give us information 1 freaking day before the trip. I have been calling since the last 2 weeks before the trip for hotel list, check list.
Suppose to have sashimi as stated in the itinenary but the tour guide tried to bluff us by saying that sushi is sashimi instead.
Tour member increase from promised 20+ ppl to 40+ ppl! This was confirmed onver the phone. Found out at airport before departure.
Shopping at Myeondong and Dongdaemun are reduced to 1 hour each.
Reach Lotte World at 8.30pm when rides close at 10pm.
Unhelpful and uncaring tour guide.
Hotel standard not up to 4-5 star as advertised.
Had to check out at 5am on the last day coz they don't let us have breakfast in hotel. Cut cost?
Tour leader left us on the 6th day and went back to Malaysia.

Many many more! vmad.gif

Shall elaborate more later.

This post has been edited by jolene812: Dec 21 2010, 11:13 AM
ssilverr82
post Dec 28 2010, 12:36 PM

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Kinda sad to see many ppl conned by these travel companies. I work in Tune Hotels and its heartbreaking to tell those who became members of iTune card that its a rip off. 300 over bucks for nothing. Do more research b4 subscribing to something guys.
jolene812
post Jan 3 2011, 01:37 PM

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As an addition to my earlier post regarding ABC Holidays Tour...we have collated all the information and complains from other tour members in facebook. You may want to see for yourself the actual horror stories of the trip. Just be warned!

http://www.facebook.com/home.php#!/top...58636&topic=245

P/S - no feedback from the tour agent so far. Maybe we shud jz be thankful that the trip actually ON? Malaysia's consumer power. shakehead.gif

This post has been edited by jolene812: Jan 3 2011, 03:29 PM
dikiliki
post Jan 8 2011, 02:48 PM

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QUOTE(shwuey @ Dec 21 2010, 08:17 AM)
hi there,

i understand your situation.
i advise you to make police report and also report to consumer tribunal asap.
Cheras Parliament Secretary (Mr Luo) will help us on the rest.
*
Can I have Mr. Luo contact? Thanks.
shwuey
post Jan 8 2011, 11:38 PM

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QUOTE(dikiliki @ Jan 8 2011, 02:48 PM)
Can I have Mr. Luo contact? Thanks.
*
012-3323778

btw, what we can do right now is report police & consumer tribunal and have them to meet in hearing.
trnsfrmr
post Jan 9 2011, 10:34 AM

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QUOTE(shwuey @ Jan 8 2011, 11:38 PM)
012-3323778

btw, what we can do right now is report police & consumer tribunal and have them to meet in hearing.
*
shwuey,

So have you report to tribunal and attend the hearing already? Any more updates about this Lai release from lockup?

I just attended the hearing in the tribunal but postpone to 17th as the procedure has some minor issue coz we din get back the yellow card of the registered letter to the extremevac.
shwuey
post Jan 10 2011, 05:59 PM

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QUOTE(trnsfrmr @ Jan 9 2011, 10:34 AM)
shwuey,

So have you report to tribunal and attend the hearing already? Any more updates about this Lai release from lockup?

I just attended the hearing in the tribunal but postpone to 17th as the procedure has some minor issue coz we din get back the yellow card of the registered letter to the extremevac.
*
my hearing is also on 17th Jan..haven't receive yellow card yet.
did anyone turn up during your hearing?
trnsfrmr
post Jan 10 2011, 07:30 PM

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QUOTE(shwuey @ Jan 10 2011, 05:59 PM)
my hearing is also on 17th Jan..haven't receive yellow card yet.
did anyone turn up during your hearing?
*
No one turn up in the hearing. How long have u post the letter?
Jerry77
post Mar 12 2011, 11:22 PM

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i knew a few in extremvac in person...use to go out with her..

This post has been edited by Jerry77: Mar 13 2011, 12:14 AM
wyen
post Mar 26 2011, 12:23 PM

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dlt

This post has been edited by wyen: Mar 26 2011, 07:46 PM
netcrok
post Mar 29 2011, 03:41 PM

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QUOTE(drangonfly @ Jul 21 2009, 09:51 AM)
ha ni ada lagi company yang macam tu,Slyways vacation,Platinum Discovery,ZoomMalysia card,Pintasan Travel.Kl City Card,SVC card.Pentium Discovery,Prestige Platinum,Leasure vacation.
*
Has anyone know about this new company Called Quantum Success? They work together with PC.COM and promote their card at PC Expo in Mid valley, KL and Penang. They also give a lot of privileged "stuffs" but not sure if member can use it like what had been explained in the forum.

To be member is only RM10/year. And their website is quantumrewards.com.my. System if not mistaken developed by Indian programmer imported from India. Anyone use this card? Is it good? Anyone use this to book travel?



mimie_loves
post Apr 26 2011, 11:38 AM

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QUOTE(stimix @ Jul 21 2009, 09:03 AM)
Yeap LYN dupe detector confirmed 100% both are the same person...You are so on dupe detection  shocking.gif  biggrin.gif
*
sad.gif AM I'VE BEEN CHEATED????!!!TIDAK!!!
chazychaz
post May 17 2011, 10:10 AM

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Guys..pls hear me out..i already bought return flights to south korea from AA dated on 30/06/2011-04/07/2011..the ticket is damn cheap so my original plan is to go bacpackers style..however i stumbled upon mayflower sales at sunway giza during last march(same date as matta fair) and decided to purchase their muslim ground travel arrangement only..the muslim trip is supposed to be all inclusive package and their flights via MAS..upon agreement with the salesman, he willing to sell the ground arrangement package only so in return i have to reschedule or repurchase my ticket..their trip schedule is on 29/06/2011-04/07/2011 so i just need to repurchase boarding flight ticket on 29/06/2001..the salesman even insist me to repurchase the ticket on the spot but i plan to buy on my own to avoid paying them extra for handling fees..

The complain is:
Suddenly the call to inform that the trip not enough member to join so they reschedule to 01/06/2011 trip..i need to reschedule my trip or else my deposit will be refunded..my reply is they must change my flight ticket date and bear the cost(penalty+price difference) or else refund my deposit and cost of buying my new ticket(29/06/2011 ticket). I already write a formal letter to them and now waiting for their feedback..However what do you guys think?am i by rights can claim back my loss for buying those tickets?


LadyTaurus76
post May 25 2011, 10:38 PM

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Aiya,im facing the same problem,paid RM399,get nothing! They promised 3 days 2 nite for local hotel..end up nothing. Then i ask them to arrange my trip,they promised to call back..wait..3 years liao..i join this shit member 'PANTIUM DISCOVERY'on 2008. Can any1 guide me wat to do? Can i get back my money? sad.gif vmad.gif mad.gif icon_question.gif

This post has been edited by LadyTaurus76: May 25 2011, 10:39 PM
imoogi99
post Jun 3 2011, 01:19 PM

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Which company this time? http://my.news.yahoo.com/msian-travel-agen...-035002786.html

Kuala Lumpur (The Star/ANN) - Sixty-eight people's dream of an overseas holiday were dashed after they were allegedly duped by a Malaysian travel agency of 177,500 ringgit (US$59,075).

One of the victims, sales executive Lim Guat Teng, lost a total of 25,000 ringgit to the travel agency in Ampang here.

Lim purchased 20 holiday packages for a five-day trip to Thailand in April costing 1,250 ringgit each.

"On May 23, a friend told me that the person in charge of the agency had gone missing.

"I called the travel agent but I could not get through," said Lim, 31, during a press conference at the Malaysian Chinese Association (MCA) Public Services and Complaints Department at Wisma MCA.

She said after discovering that the travel agency had closed down, she lodged a police report.

"I feel bad because I was the one who organised the trip. I hope the travel agent will return our money soon," said Lim, whose family was due to leave for Thailand on Wednesday.

Another victim, Choo Kok Thoon, 42, was supposed to go to Seoul on a seven-day trip and had made payments totalling 14,670 ringgit.

"I was supposed to leave for the trip on May 25.

"On May 24 I went to the agency office to ask about some matters but was told that the travel agent had run away with my money," said the sales manager.

Sales executive Ng Chen Teang, 31, said she paid 7,882 ringgit to the same company for a holiday package to Beijing.

"A friend told me that my travel agent had run away with the company's money. I went to their office on May 30 but it was closed," he said.

MCA Public Services and Complaints Department head Michael Chong advised the public to be careful when signing up for holiday packages, especially those that were exceptionally cheap.

"It is important to check the background of the tour agency," he said.

Chong added that 332 people had lodged reports with the department, claiming to have lost more than 408,000 ringgit to travel agencies last year.

In 2009, the department received complaints of losses amounting to more than 600,000 ringgit against eight travel agencies.

Listiani
post Jun 14 2011, 08:35 AM

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I blame MATTA for this problem. They didn't chk or update their members details. Who is still in the business, who is cheating customer's money. My friend kena tipu by an agent from Klang. I helped to make report to MATTA because I work in travel agent. After 1 year plus, nothing happen. MATTA should be more stringent with recruiting members or when open booth to be rent for MATTA Fair. But their only concern is to get as much as they can from MATTA Fair and at the end, consumer always at the losing end.

Even though I work in a travel agent, I always remind my customer who claimed they got better and cheaper package from other agency. My advise to them is to chk and chk again if this agent legimate or not. A genuine travel agent never compromise the quality of their service wth so called cheap or promo stuff but turn out cheating the customer.
rbt55
post Jun 22 2011, 04:23 PM

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I am having a local excursion to kampong Sekinchan for seafood & paddy field sightseeing in last weekend. I am told by a friend who join the previous trip that the bus will stop over at Nan Tian Gong temple at site A, Sekinchan which is located inside the paddy field area for visit. I am anticipated to visit the temple and perform prayer.

Without being told the bus has drove through the paddy field and pull over at a resident house at site A for local products shopping.

On our way back I only realised that we are not visiting the temple. This trip end up with full of disapppointment.
30katz
post Jul 18 2011, 07:11 PM

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QUOTE(rbt55 @ Jun 22 2011, 04:23 PM)
I am having a local excursion to kampong Sekinchan for seafood & paddy field sightseeing in last weekend. I am told by a friend who join the previous trip that the bus will stop over at Nan Tian Gong temple at site A, Sekinchan which is located inside the paddy field area for visit. I am anticipated to visit the temple and perform prayer.

Without being told the bus has drove through the paddy field and pull over at a resident house at site A for local products shopping.

On our way back I only realised that we are not visiting the temple. This trip end up with full of disapppointment.
*
u go by group tour ka? how much per pax?



trust4you
post Aug 10 2011, 09:39 AM

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Hi dear guys and girls,

In shopping mall did you come across a holiday retailers promoting their holiday packaging and cards with their company name -ITUNE?

Well based on my experience I had made my payment of RM700+ for a VIP member card, which entitled me to be eligible to travel within malaysia and overseas Indonesia for 5days 4 nights

They will sweet talk to you saying that VIP card left xx, if you don't buy now you won't get it, (business strategy) well I went for shopping mall A to B sad to say their VIP card is unlimited.

Well after buying, here comes the tragedy. They said that I can contact them via e-mail to make arrangement for the free travel , but sadly numerous mail had been send and they did not reply my mail at all.

So just to let you guys know please do not fall for these kind of agency but go for the well known agency like RELIANCE or during MATA FAIR etc, you will save your $$ in the long run.

This post has been edited by trust4you: Aug 10 2011, 09:40 AM
mpyw
post Aug 15 2011, 04:58 PM

Look at all my stars!!
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Hi guys,

Please beware of this travel agent :-

Best Holiday Sdn Bhd 唯一旅游有限公司

office at Wisma Cosway.

Took our deposit for trip to Taiwan and promised guaranteed departure on 27th Aug 2011 but after we paid deposit, they said the trip have to travel on 25th Aug 2011!

They never bother to call us when they change the travel date and we only find out when we prepare to pay the full fare.

We already told them before we pay anything that if they cannot travel on 27th, we cannot go for a 8 days' trip.

They promised to return the RM1.2k deposit to us on 10th Aug but untill today still did not pay us back anything.

I am going to spread the news to every travel forum in M'sia and to those who think I am telling lie, I have the travel package flyers and deposit receipt with me and also e-mail correspondance with them.

I will go to Consumer tribunal to file a claim and also would complain to MAttA and also Malaysian Tourism Board.

wongck
post Aug 16 2011, 11:30 PM

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Damn...I also paid for best holiday to Taiwan. Departure date is on 1 sept. Hope no shit will happen!!!


Added on August 17, 2011, 6:39 pmOh..shit really happen. This best holiday said 1 sept trip cancel. Ask me to choose another date!!!

Wat to do now?...

This post has been edited by wongck: Aug 17 2011, 06:39 PM
yuanyi
post Aug 18 2011, 12:36 PM

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QUOTE(wongck @ Aug 16 2011, 11:30 PM)
Damn...I also paid for best holiday to Taiwan. Departure date is on 1 sept. Hope no shit will happen!!!


Added on August 17, 2011, 6:39 pmOh..shit really happen. This best holiday said 1 sept trip cancel. Ask me to choose another date!!!

Wat to do now?...
*
serious ah?? pick some dates with the same price la. :| they are really tricky...
johnyon
post Aug 18 2011, 09:07 PM

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Don't know why, i got too negative image with the travel agency & vacation. Even though through MATTA fair & government had promises to filter out the 'black agency'. But still got too more 'lier' agency inside.

My opinion, i hope we can
1. standby a sound recorder beside us. In what ever conservation, record it & double confirm some question that we suspect.
2. The most important is record down the name of sales person & company.
3. get a complete resit with name of person contact, company & amount.
4. After the end of conservation, we double confirm with their answer. Example: Its that any contract raw will affect the answer that you give us. I just just don't want any argument between us in next day. What will your agency do if you break you promises. All come with sound record.

So many travel agency & vacation club use the hidden raw to treat us back & said that 'The contract We Sign & Agree with The Terms & Condition.' I don't think got customer want to waste the time in reading the whole agreement (at least 20 over full page of raw agreement), right!
wongck
post Aug 19 2011, 11:12 AM

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QUOTE(yuanyi @ Aug 18 2011, 12:36 PM)
serious ah?? pick some dates with the same price la. :| they are really tricky...
*
yeah..pick another date on 31st aug. and need to pay xtra rm100.

different tour, different price, diffrent agency...China Express tour agency
calodin
post Aug 25 2011, 08:19 AM

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I've always been lucky because I stay in JB and normally join tours with tour company in Singapore, the more reputable ones like Chan Brothers, Hong Thai, and what they tell you is what you will get...as you know,,,,,if you lie to a bloody singaporean, they will complaint you by writting letter to all govt bodies until you vomit blood.

I guess it's the same in malaysia, go for those more reputable ones.
yyap2
post Aug 29 2011, 04:48 PM

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GTT (Golden Tourworld Tarvel) service is bad... Tour Guide are useless! How can the Tour Guide missed 4 person missing?? Is this how thier Quality of Workers?


The tour guide suppose to calculate amount of ppl before left the airport for interchange... Why and how come it can happen left my family 4 ppl in dubai.... Costing my family need spend 600USD for the next flight to join them back in Switzland....


Called the manager and the manager Rejected the complain said the tour guide do head count inside plane and said the it too late can't do anything...

I talked to the manager and he say not thier fault!!~~ V pay so much for travel is bcos wan ppl guide.. and this is wat v get?? I said i will complain to Consumer Dept... HE said he not scare v complain... even not scare v sue....


cute_boboi
post Aug 29 2011, 04:52 PM

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You can complain to MATTA also. But anyway, I don't think you'll get back much / anything.

Best way is, with your proof (picture/scan images of tickets, etc.), just broadcast it out everywhere, write to newspaper (TheStar, MalayMail, etc.), post in all forums, post in your FB, Twitter, Google+, email all out.

Until GTT choose to resolve it with you, for you to take down all those messages.

saintckk
post Aug 29 2011, 05:00 PM

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We will take note of these, and advise our friends accordingly

yyap2
post Aug 29 2011, 05:00 PM

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QUOTE(cute_boboi @ Aug 29 2011, 04:52 PM)
You can complain to MATTA also. But anyway, I don't think you'll get back much / anything.

Best way is, with your proof (picture/scan images of tickets, etc.), just broadcast it out everywhere, write to newspaper (TheStar, MalayMail, etc.), post in all forums, post in your FB, Twitter, Google+, email all out.

Until GTT choose to resolve it with you, for you to take down all those messages.
*
Yup... it is not about the refund or anything... it about the responsibility.... i know complain to consumer just ned RM300 then they need attend court... then will judge .... i'm posting and spreading.... now i just dunno my parent have join back them in switzland anot.. they missed the 1 day tour in switzland... cos switzland is 1 day tour only....
apple tea
post Sep 11 2011, 02:18 AM

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Dear All,

I just had a bad experience with the travel agency, Regal Worldwide (Holding) Sdn Bhd, located at Kompleks Maluri,Jalan Jejaka,
Taman Maluri, Kuala Lumpur.

We had booked a free and easy trip + air ticket to HK with the agency in MATTA fair last month. The agent who serve us in the fair is Tracy. We pay RM1,000 during the fair to booked for this trip and the balance she said we can pay to her office about 2 months before the trip. After a week, she called to my hb and advise us to pay the balance before 15/09. Therefore, we went to pay for the balance today and she told us, we need pay extra RM160 for each person to book the morning flight. She told us tht the price for the air ticket in our receipt is not morning flight, is a afternoon flight.
Well, during MATTA fair, she did not mention to us that there is a price different for morning flight and afternoon flight. We remembered it very well because she advise us to take the air ticket wit them as well because she said that there is not much different for the price if we take AA ticket. And normally AA ticket to HK will be early in the morning 6.00am (if u need a morning flight). And she also mentioned to us that, Cathay provide a better timing, which we can take the 9.30am flight and reached HK in about 1.30pm, so still have some time to walk around in HK town.

Well, the best part is, she not border to figure out a solution to us but only keep on telling us that we need to pay for the amount if we want to go for morning flight. We can't cancel the trip coz they will still charge us for cancellation fees, we can't change the date coz if we change the date, the hotel fees will be much higher...etc..
I really try to tolerate, but honestly, her reaction is getting not so friendly. Maybe we are not those customer which booking those Europe trip, US trip or those expensive trip. So we are not tht welcome to have changes in our trip???
Anyway, at the end, she only manage to offer us to pay for RM100 per person to get the morning flight and she just keep on telling us tht this is the best price.

Well, I understand tht maybe compare to other ppl here, mine is just a small case. But I just would like to remind everyone here, please be careful whn you make a booking in MATTA fair. Those agent in the fair is very busy entertaining all the customer around. They just want to convince you to buy their package and just simply promise you what ever it is. After that, they will tell you that, this is not include, tht is not include...etc...thn end up you need to pay extra. And i don see that their service is good. They just don really admit their mistake but just keep on telling you that "this is policy", "is like tht woh"....
Luckily this is just a leisure trip, if this is my honeymoon trip, this really spoil my mood.

When we book for a trip, we will wish to have a nice holiday and relax. But just because of all this crab thing happen, really spoil our mood. Please do more research and ask around your frens to get more info about which agency is good and not good. Don let all this issue spoil yr mood.

massu
post Oct 3 2011, 12:57 AM

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have anyone had any experience with Pyotravel.my before? i'm planning to go to Japan with their free & easy tour

but i'm afraid that it's just too good to be true...my last hope just to book with MAS holidays (flight+hotel)...


davidman82
post Nov 30 2011, 04:07 PM

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Anyone here heard of QUANTUM REWARDS holiday before?

It's like buying voucher and then include the hotel and tour...

is it true and trustable? pls give some comments...thanks

www.quantumrewards.com.my
TTEE
post Dec 3 2011, 12:23 AM

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QUOTE(weeloong81 @ Mar 2 2010, 11:16 PM)
y don go visit their office?
*

Added on December 3, 2011, 12:26 amdavidman, i also just bought the voucher, but look like get some comment fr this website.


Added on December 3, 2011, 12:29 am
QUOTE(davidman82 @ Nov 30 2011, 04:07 PM)
Anyone here heard of QUANTUM REWARDS holiday before?

It's like buying voucher and then include the hotel and tour...

is it true and trustable? pls give some comments...thanks

www.quantumrewards.com.my
*
Hi, if anyone let u know, pls inform also cos i also just bought it. but see comments like very bad. don't know can use or not? tq

This post has been edited by TTEE: Dec 3 2011, 12:29 AM
ignore_mie
post Jan 3 2012, 11:51 AM

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QUOTE(massu @ Oct 3 2011, 12:57 AM)
have anyone had any experience with Pyotravel.my before? i'm planning to go to Japan with their free & easy tour

but i'm afraid that it's just too good to be true...my last hope just to book with MAS holidays (flight+hotel)...
*
PYO Travel is under Reliance Shipping & Travel Agency..


Added on January 3, 2012, 12:52 pmHello guys,

I just want to share & reveal the secret of MATTA FAIR trick. sweat.gif brows.gif

Why MATTA FAIR package price so cheap???
- Actually, most of the package price in MATTA FAIR is same with the package without Matta Fair. If the price different, only about rm20-100 depend on package it self & they will remove certain service (e.g. meals, change the travel itinerary or used budget hotel/room) to cut the cost & make it look like VERY CHEAP.

- Other thing, the price cheaper because you planned your trip early & hotel/airline will give you "EARLY BIRD" discount. (e.g : AirAsia Promo Fair Booking From 25 - 30 Nov 2011 & traveling date from 01 July 2012 - are you really sure you CAN go during you selected date?)

- If you see the price have small letter "STARTING FROM RM109 " it means the minimum of package price. THEY GOT SO MANY HIDDEN CHARGES (e.g : price not inclusive of Tipping, airfare & airport tax, fuel surcharge & etc)

You need to GUARANTEE book & pay the deposit/full payment.

- Most of the travel agent will ask you to pay at least deposit because IF THEY GOT YOUR MONEY, THAT'S MEAN YOU MUST STICK TO THEM TO PREVENT YOUR DEPOSIT BURN right...so you can't cancel your booking & if they asking additional or they change the departure date,you have no choice & you have to follow.



* If there any additional i'll update more here.. icon_rolleyes.gif

This post has been edited by ignore_mie: Jan 3 2012, 12:52 PM
prs
post Jan 10 2012, 10:37 AM

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Is there a way to complain or even sue them?

I have bank-in to them with extra $ with the deal of getting better hotel but at the end i am getting final hotel which is not what i want.

Been calling their # and the **** GUY was keep telling me that will check and call back me and when i call back he just say u understand my english?' i told u to wait and i will check' and hang my phone right away

Is been going this and that for a month yet they not finalize anything for me??

what a f88k up company, no worry personal if got any travel fair again i will bring bunch of people together go there and 'play' around with them see what are the trick they going to do again


Quantumrewards.com.my <---will continue flame them if i have any free/chance smile.gif

gg to you, quantumrewards
kurt
post Jan 10 2012, 06:42 PM

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QUOTE(prs @ Jan 10 2012, 10:37 AM)
Is there a way to complain or even sue them?

I have bank-in to them with extra $ with the deal of getting better hotel but at the end i am getting final hotel which is not what i want.

Been calling their # and the **** GUY was keep telling me that will check and call back me and when i call back he just say u understand my english?' i told u to wait and i will check' and hang my phone right away

Is been going this and that for a month yet they not finalize anything for me??

what a f88k up company, no worry personal if got any travel fair again i will bring bunch of people together go there and 'play' around with them  see what are the trick they going to do again
Quantumrewards.com.my <---will continue flame them if i have any free/chance smile.gif

gg to you, quantumrewards
*
Bro, I also got the same problem.

The funny thing is like this : We won a FREE Stay 2 days 1 night (Lucky Draw), I think the same guy, you talking about, ask me to bank in RM1000 to his PERSONAL account for security deposit. Said refundable deposit.

I was wondering, why need to put deposit? Free Stay, he said can you read properly the condition in a rude way. If need to put deposit also, why must bank into his personal account. Very fishy!


Added on January 10, 2012, 8:18 pm
QUOTE(massu @ Oct 3 2011, 12:57 AM)
have anyone had any experience with Pyotravel.my before? i'm planning to go to Japan with their free & easy tour

but i'm afraid that it's just too good to be true...my last hope just to book with MAS holidays (flight+hotel)...
*
Booked a trip with PYOTravel before to Phuket, and I must say everything stated in the schedule is TRUE. I will recommend PYOtravel to anyone!

This post has been edited by kurt: Jan 10 2012, 08:18 PM
meemin
post Jan 27 2012, 02:37 PM

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Any good agency to recomend?
stargate8
post Jan 27 2012, 03:49 PM

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From: Kuching + KL


QUOTE(kurt @ Jan 10 2012, 06:42 PM)
Bro, I also got the same problem.

The funny thing is like this : We won a FREE Stay 2 days 1 night (Lucky Draw), I think the same guy, you talking about, ask me to bank in RM1000 to his PERSONAL account for security deposit. Said refundable deposit.

I was wondering, why need to put deposit? Free Stay, he said can you read properly the condition in a rude way. If need to put deposit also, why must bank into his personal account. Very fishy!
if its free, there's no need to put deposit.
don't believe in lucky draw.
be careful with those lucky draw, time sharing and vip card thingy.



yes pyo travel (my) sdn bhd belong to the same owner of reliance travel, if u do ur homework, u will notice they have many offices around the world.
their full service airlines ticket for e.g.: MAS, Qatar Airways, Cathay Pacific and others, are cheaper than other agents and airlines itself due to special fares.
their hotel rooms pricing reasonable but if the hotel you booked was on request, sometimes u may get lucky getting room from a better hotel.
their tour packages using airasia, is cheap and the tour quality not bad, but pls bear in mind, some departure dates may require to top up for the AA ticket surcharge, coz not all their tour package has the pre-purchase ticket from airasia.
note that, don't bother to call their hotline 21702121, coz difficult to get thru, they only have few staffs, try go down straight to their office if urgent.
they are cheap so don't expect premium service as their sister company.

i feel safe using their website to book online, as their payment gateway is using those 3D feature where we input OTP code receive via sms from bank.
thumbup.gif
FirezZ
post Feb 14 2012, 02:04 PM

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From: ~ /firezz/ island ~


hi guys.. need some advice / thought on this ..

my mum joined a trip to taiwan and paid rm 2.5 K on this.
the trip is on this month 25th February and now she has been hospitalized due to kidney issue. Looking at this scenario, will advice not to go and hopefully we can postpone the trip to somewhere in future.
I called up the so called travel agency agent, she told me that this cant be done. It is just like 100 % total lost. She said they had paid the local guys in taiwan and unable to get it back or postpone it. The only chances is ... i submit a letter approved by doctor on my mum's condition and she will send it over to the flight company hoping they can return / do a refund on flight ticket.
The grounded one.. will be total lost... She recommended that if i manage to get one more person to attend / replace my mum ... he or she will need to purchase another single air ticket (estimated cost rm 1.4 K) and the ground arrangement will be transferred to him / her.
She added that the flight ticket they book was on group ticket.. so that cant be transferred / renamed what so ever.

in short.. if i am able to find one replacement.. chances of loses = 0% or 50% (depending on the flight company if they want to do a refund or not)

if i am NOT able to find any replacement.. chances of loses - 50 % or 100 %....


Is this type of group ticket works that way ?
thanks
stargate8
post Feb 14 2012, 07:20 PM

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From: Kuching + KL


QUOTE(FirezZ @ Feb 14 2012, 02:04 PM)
hi guys.. need some advice / thought on this ..

my mum joined a trip to taiwan and paid rm 2.5 K on this.
the trip is on this month 25th February and now she has been hospitalized due to kidney issue. Looking at this scenario, will advice not to go and hopefully we can postpone the trip to somewhere in future.
I called up the so called travel agency agent, she told me that this cant be done. It is just like 100 % total lost. She said they had paid the local guys in taiwan and unable to get it back or postpone it. The only chances is ... i submit a letter approved by doctor on my mum's condition  and she will send it over to the flight company hoping they can return / do a refund on flight ticket.
The grounded one.. will be total lost... She recommended that if i manage to get one more person to attend / replace my mum ... he or she will need to purchase another single air ticket (estimated cost rm 1.4 K) and the ground arrangement will be transferred to him / her.
She added that the flight ticket they book was on group ticket.. so that cant be transferred  / renamed what so ever.

in short.. if i am able to find one replacement.. chances of loses = 0% or 50% (depending on the flight company if they want to do a refund or not)

if i am NOT able to find any replacement.. chances of loses - 50 % or 100 %....
Is this type of group ticket works that way ?
thanks
*
did you purchase travel insurance? its wise to buy travel insurance especially if u have senior citizen or children traveling together.
you may call the airlines directly and ask whether it is refundable for group ticket.
andyoume
post Feb 15 2012, 02:46 PM

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I'd like travel with my friend rather than following travel agencies.
luvimp
post Feb 15 2012, 04:33 PM

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Five Stars Travel at Pudu.
Promised to follow up but did it last min.
Caused us unable to find any other travel agencies.
Also, require deposit even though their tour yet to be confirm.
Refund require 2-3 weeks.
Alot more better agencies than them and use them at your own risk.


Added on February 15, 2012, 4:36 pm
QUOTE(meemin @ Jan 27 2012, 02:37 PM)
Any good agency to recomend?
*
Apple and Kurnia.
Accommodation min 4 stars to 5 stars.
Always exceed expectation.
Never expect to stay and eat such high-class hotel and food by following tour.
Totally shocked and very satisfy with their services.
Will follow either one of them again next year.


This post has been edited by luvimp: Feb 15 2012, 04:36 PM
FirezZ
post Feb 16 2012, 12:01 PM

Naise kukUpi
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Joined: Sep 2007
From: ~ /firezz/ island ~


QUOTE(andyoume @ Feb 15 2012, 02:46 PM)
I'd like travel with my friend rather than following travel agencies.
*
ooo .. young people no problem... by aunties unkers... most of the time, they prefer going under group / agency smile.gif
spooi
post Feb 27 2012, 03:43 PM

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we need to stop those scam agency as i was treat in with this quantumrewards coupons too.
i look like not secure then i just try hotel near my house

story is like this mad.gif
- payment made
- receipt update them
- wait for confirmation letter
- check fail because quantumrewards no paid the hotel means the letter just a early booking no only
- check come with quantumrewards they update no have my record. mad.gif WTF!@#$%^&
- update the prof of receipt include date & time
- they agree a mistake & will "NOTICE!" me in with notice refund date. mad.gif WTF!@#$%^& not refund date is notice refund date
- the notice refund date is about 2 weeks from now

conclusion that they just get our money & rolling with their business for free
why had this type of company just cheat us around & around with no body sue them

i saw the forum of the quantumrewards or quantum success had cheat us or victims since year 2009
i hope it stop by this year, not to let it continue forever

as long as u got cheated by this company before please come to fight for our future destroy this type of bad people
for my understand that we need to do a police report & report to Consumer tribunal
can who told me the process after this? how long they (Consumer tribunal) take action?

1 ant cant kill anything
if more ants then impossible mission begin~

who with me!! thumbup.gif


whloh
post Mar 22 2012, 02:28 PM

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QUOTE(spooi @ Feb 27 2012, 03:43 PM)
we need to stop those scam agency as i was treat in with this quantumrewards coupons too.
i look like not secure then i just try hotel near my house

story is like this  mad.gif
- payment made
- receipt update them
- wait for confirmation letter
- check fail because quantumrewards no paid the hotel means the letter just a early booking no only
- check come with quantumrewards they update no have my record.  mad.gif WTF!@#$%^&
- update the prof of receipt include date & time
- they agree a mistake & will "NOTICE!" me in with notice refund date.  mad.gif WTF!@#$%^& not refund date is notice refund date
- the notice refund date is about 2 weeks from now

conclusion that they just get our money & rolling with their business for free
why had this type of company just cheat us around & around with no body sue them

i saw the forum of the quantumrewards or quantum success had cheat us or victims since year 2009
i hope it stop by this year, not to let it continue forever

as long as u got cheated by this company before please come to fight for our future destroy this type of bad people
for my understand that we need to do a police report & report to Consumer tribunal
can who told me the process after this? how long they (Consumer tribunal) take action?

1 ant cant kill anything
if more ants then impossible mission begin~

who with me!!  thumbup.gif
*
I am just another victim, the person in-charge in the office is so fierry ... only read this post and realized my whole stash of holiday vouchers gonna be waste paper now ..... They were in so many different company name and address ... Quantum Holidays, Quantum Success and Quantum Rewards ....

And the person in charge also ask me to lodge Tribunal report if i want, he said there's many delighted customers and i am the one who had issue only ..
spooi
post Mar 24 2012, 07:56 PM

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QUOTE(whloh @ Mar 22 2012, 03:28 PM)
I am just another victim, the person in-charge in the office is so fierry ... only read this post and realized my whole stash of holiday vouchers gonna be waste paper now .....  They were in so many different company name and address ... Quantum Holidays, Quantum Success and Quantum Rewards ....

And the person in charge also ask me to lodge Tribunal report if i want, he said there's many delighted customers and i am the one who had issue only ..
*
1 person again doh.gif
how many u got cheated?

i think my money cant refund already
currently still deal with one of them name Andrew
he update that offer me booking again with any other hotel
i no agreed because if still booking with other hotel maybe they need add money or etc case already
i prefer to had a same date same hotel with no additional charge to book again because i felt that this money never refund any more hmm.gif

they're really on creating story & can shoot you (customers) back, this call service?? (they no understand what is customer always right)
as i was a service guy for 7 year already icon_rolleyes.gif

Tribunal Office below whistling.gif
http://ttpm.kpdnkk.gov.my/portal/index.php...id=22&Itemid=30

i would like to collection all victims reports please PM me thanks
i wish to make it bigger thumbup.gif
cooldownguy86
post Mar 29 2012, 08:51 PM

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From: Ampang
anyone dealt with kb travel services before? thinking of buying their jiuzhaigou package http://kbtravel.com.my/packagedetails/ee12...f6912ee684.aspx. almost rm500 cheaper than GTT?

This post has been edited by cooldownguy86: Mar 29 2012, 08:57 PM
spooi
post Apr 12 2012, 05:33 PM

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QUOTE(cooldownguy86 @ Mar 29 2012, 09:51 PM)
anyone dealt with kb travel services before? thinking of buying their jiuzhaigou package http://kbtravel.com.my/packagedetails/ee12...f6912ee684.aspx. almost rm500 cheaper than GTT?
*
i'm not sure about this agent coz i never deal with them before.
for my suggestion all agent need to earn $$ too they'll not very cheap.
if very cheap then ma like our case lor~
i need to compare all other agency before do decision.

like A... flight also, who brought very cheap then end up flight cancel or change flight location.
starting cheaper end up need to change booking date change hotel or cancel ETC. loss $$ & time.
paulchents
post Apr 25 2012, 03:42 PM

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SEK 11/004847/12

This post has been edited by paulchents: Jun 13 2012, 10:14 AM
cute_boboi
post May 7 2012, 04:06 PM

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Most of my holidays are good/average/acceptable enough.

First major complain, also on ABC Holidays
» Click to show Spoiler - click again to hide... «


Booked ground tour for Hangzhou-Suzhou-Wuxi-Shanghai.
No minimum person as agreed. No extra charges.
Last stop to dump us at Shanghai (we'll settle back to HZ ourselves). Save them the 200km trip gas & toll, and final airport transfer.

(1) No one follow up to chase us for full payment within 1-2 weeks from departure. We have to call to chase them how to bank in / transfer the money. Seems like they don't care (Singaporeans call it boh-chup).

(2) After payment made, no itenary is given on the last week before departure. We have to keep chasing and itenary is given 1.5 days before departure. Again boh-chup doh.gif

(3) Itenary is messed up. When we arrive, they do not arrange it properly. The itenary is land at HZ
-> go straight to Suzhou
-> Wuxi
-> back to HZ doh.gif
-> drop us at SH
-> we're taking train ourselves back to HZ (own itenary)
We wasted extra 3+3 hours of riding in highway to and fro.

Lucky it is a short few days ground tour to get a taste of the wide area, rather than going ourselves to Suzhou/Wuxi. Our own free and easy at SH and HZ were more relaxed, and watching the grand-scale production Impression of West Lake by Zhang YiMou thumbup.gif

veronicachant
post May 17 2012, 10:34 AM

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QUOTE(cute_boboi @ May 7 2012, 04:06 PM)
Most of my holidays are good/average/acceptable enough.

First major complain, also on ABC Holidays
» Click to show Spoiler - click again to hide... «


Booked ground tour for Hangzhou-Suzhou-Wuxi-Shanghai.
No minimum person as agreed. No extra charges.
Last stop to dump us at Shanghai (we'll settle back to HZ ourselves). Save them the 200km trip gas & toll, and final airport transfer.

(1) No one follow up to chase us for full payment within 1-2 weeks from departure. We have to call to chase them how to bank in / transfer the money. Seems like they don't care (Singaporeans call it boh-chup).

(2) After payment made, no itenary is given on the last week before departure. We have to keep chasing and itenary is given 1.5 days before departure. Again boh-chup  doh.gif

(3) Itenary is messed up. When we arrive, they do not arrange it properly. The itenary is land at HZ
-> go straight to Suzhou
-> Wuxi
-> back to HZ  doh.gif
-> drop us at SH
-> we're taking train ourselves back to HZ (own itenary)
We wasted extra 3+3 hours of riding in highway to and fro.

Lucky it is a short few days ground tour to get a taste of the wide area, rather than going ourselves to Suzhou/Wuxi. Our own free and easy at SH and HZ were more relaxed, and watching the grand-scale production Impression of West Lake by Zhang YiMou  thumbup.gif
*
We have had a bad experience travelling to Korea & Jeju during Dec 2010 with the company you mentioned. They will offer you the most places and will make u feel like it's the best deal in Matta Fair. But trust me, their system is messy, and on the last day, we even flew back on our own to Malaysia from Seoul without a tour guide with us!!! Imagine that. vmad.gif And when they advertised, they promised us Sashimi but our meals were changed to Sushi and they said that we have to pay for Sashimi. We created a Facebook page detailing all the events, sent it to the company and finally they offered to treat us to Kampachi Japanese Buffet to make it up to us. Perhaps you can seek some recourse if you have also been shortchanged.


cute_boboi
post May 17 2012, 12:34 PM

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From: [Latitude-N3°9'25"] [Longitude-E101°42'45"]


On a fair/neutral note, I don't think we're short-changed. The summary is:
- bad customer service in KL office here.
- bad itenary schedule.

moniqee
post May 17 2012, 02:26 PM

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From: Klang


good day everyone!

Have anyone try on Malaysia Harmony Tour & Travel http://www.malaysianharmony.com.my/ and http://www.12fly.com.my/ ?

I am planning to buy the the ground tour to Melbourne, just want to have some opinions on this agency.

Thank You!
vivianwlteo
post Jun 8 2012, 05:29 PM

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Planning on a trip to Taiwan this coming August with a travel agency named Hong Thai tours and travels.

Any comments on this company? Thx in advance for the feedback.
skylinelover
post Jul 3 2012, 08:55 AM

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QUOTE(FirezZ @ Feb 16 2012, 12:01 PM)
ooo .. young people no problem... by aunties unkers... most of the time, they prefer going under group / agency smile.gif
*
hahahaha now i know y 25-35 is the best period ever...that is the best time 2 go all out in hard adventures...after got baby n family,,,cannot play with these hard activities any more laugh.gif doh.gif
aznorazizul
post Jul 20 2012, 05:39 PM

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Normally I did not experience any complaint regarding travel agents although some did had quite a questionable service and all. But as far as I concern, most of the travel agents need to be guided with specific needs of the customers..When asking for something don't request as general, be specific..then they'll know!


Added on July 20, 2012, 5:40 pmYou can also try 12explore that located next to this company because I think they provide much wider coverage in terms of Malaysia travels..you looking for Malaysia travel or am I really mistaken?

This post has been edited by aznorazizul: Jul 20 2012, 05:40 PM
spooi
post Aug 24 2012, 05:41 PM

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who is victim please file your report at http://ttpm.kpdnkk.gov.my/portal/index.php
then PM me a report no...
simpletraveler
post Aug 30 2012, 11:23 AM

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QUOTE(spooi @ Aug 24 2012, 05:41 PM)
who is victim please file your report at http://ttpm.kpdnkk.gov.my/portal/index.php
then PM me a report no...
*
Who will want to make a complaint in Malaysia ? Better post and compile a list here and make them out of business. The large one at lower level of Pudu Plaza is a very bad one.
spooi
post Sep 3 2012, 02:57 PM

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QUOTE(simpletraveler @ Aug 30 2012, 12:23 PM)
Who will want to make a complaint in Malaysia ? Better post and compile a list here and make them out of business. The large one at lower level of Pudu Plaza is a very bad one.
*
if u no report other person may felt like it was not real.
even report is cost RM2 only.
if your report is strong enough than lawyer will fight for claim.
anyway, all report will count in this company as bad service.
more or less this company will close flex.gif
hope u can do this soon, let whole world knew this F.. Company is cheater...

LASTLY, Frd beware on every xxx fair they'll be there waiting for you...
better we choose booking.com or agoda.com for room book... icon_rolleyes.gif
nowadays trip plan is free & easy... plan your self than u'll no regret this previous nightmare with whole xxx company (cheater)

simpletraveler
post Sep 3 2012, 05:28 PM

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QUOTE(spooi @ Sep 3 2012, 02:57 PM)
if u no report other person may felt like it was not real.
even report is cost RM2 only.
if your report is strong enough than lawyer will fight for claim.
anyway, all report will count in this company as bad service.
more or less this company will close  flex.gif
hope u can do this soon, let whole world knew this F.. Company is cheater...

LASTLY, Frd beware on every xxx fair they'll be there waiting for you...
better we choose booking.com or agoda.com for room book...  icon_rolleyes.gif
nowadays trip plan is free & easy... plan your self than u'll no regret this previous nightmare with whole xxx company (cheater)
*
Who want to take trouble in reporting in Malaysia ?
Agoda also not always reliable. I booked 4 night's hotel....staTed clearly if no show First night is charged only but they never refund my 3 night's and also only reply my email
F....them. now I use asiarooms...better.
charlieboy61
post Sep 5 2012, 10:11 AM

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Hi guys, I will be going to the MATTA fair this weekend. I am thinking of going to either Turkey or South Korea during the 2013 chinese holidays. Any good and reliable tour agency to recommend. Last year I took a tour to Australia with GTT. Overall a good experience but like to compare GTT with other reliable and good agencies.
cavien
post Sep 5 2012, 05:21 PM

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QUOTE(charlieboy61 @ Sep 5 2012, 10:11 AM)
Hi guys, I will be going to the MATTA fair this weekend. I am thinking of going to either Turkey or South Korea during the 2013 chinese holidays. Any good and reliable tour agency to recommend. Last year I took a tour to Australia with GTT. Overall a good experience but like to compare GTT with other reliable and good agencies.
*
you may try malaysia harmony or apple holiday for south korea ...( no conflict , this is based on my point of view)

h3ll0
post Sep 17 2012, 11:35 AM

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QUOTE(charlieboy61 @ Sep 5 2012, 10:11 AM)
Hi guys, I will be going to the MATTA fair this weekend. I am thinking of going to either Turkey or South Korea during the 2013 chinese holidays. Any good and reliable tour agency to recommend. Last year I took a tour to Australia with GTT. Overall a good experience but like to compare GTT with other reliable and good agencies.
*
highly recommend you try Apple Holiday for South Korea..had an awesome time travelling with them biggrin.gif
cavien
post Sep 19 2012, 10:57 AM

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QUOTE(h3ll0 @ Sep 17 2012, 11:35 AM)
highly recommend you try Apple Holiday for South Korea..had an awesome time travelling with them  biggrin.gif
*
Good to hear that , they are very strong in Korea Package ....

jackjiajun
post Sep 22 2012, 08:12 PM

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QUOTE(h3ll0 @ Sep 17 2012, 11:35 AM)
highly recommend you try Apple Holiday for South Korea..had an awesome time travelling with them  biggrin.gif
*
GTT's main competitor = Apple Vacations & Conventions - located at jalan bukit bintang (next to menara YTL)
Apple's Korea tour provides excellent services and products (accommodation, F&B, etc)
It is recommended to travel during winter time... their skiii resort is just nice! rclxms.gif
h3ll0
post Sep 23 2012, 12:12 AM

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QUOTE(jackjiajun @ Sep 22 2012, 08:12 PM)
GTT's main competitor = Apple Vacations & Conventions - located at jalan bukit bintang (next to menara YTL)
Apple's Korea tour provides excellent services and products (accommodation, F&B, etc)
It is recommended to travel during winter time... their skiii resort is just nice!  rclxms.gif
*
they brought you to Alpensia is it? amazing place right rclxms.gif

JenLOI
post Sep 30 2012, 06:18 PM

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QUOTE(spooi @ Mar 24 2012, 07:56 PM)
1 person again  doh.gif
how many u got cheated?

i think my money cant refund already
currently still deal with one of them name Andrew
he update that offer me booking again with any other hotel
i no agreed because if still booking with other hotel maybe they need add money or etc case already
i prefer to had a same date same hotel with no additional charge to book again because i felt that this money never refund any more  hmm.gif

they're really on creating story & can shoot you (customers) back, this call service?? (they no understand what is customer always right)
as i was a service guy for 7 year already  icon_rolleyes.gif

Tribunal Office below  whistling.gif
http://ttpm.kpdnkk.gov.my/portal/index.php...id=22&Itemid=30

i would like to collection all victims reports please PM me thanks
i wish to make it bigger  thumbup.gif
*
I got back my refund from quantum.
Feonfeon
post Oct 2 2012, 01:35 PM

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hi all

this my itinerary for last week trip:

Returning home to Malaysia

Cleveland---->Chicago via American Eagle
Chicago (9:05PM)---->Beijing(11:30PM) via American Airlines (11 hours flight)
Beijing (1:30AM)---->KLIA (7:40AM) via MAS (6 hours flight)
LCCT (1:05PM)--->Miri (3:10PM) via Air Asia

Beijing has same time with Malaysia.

My agent had arrange all this tickets for my husband and i.
what happen is, he fail to notice that once we arrived at Beijing airport at terminal 3, we need to go to terminal 2 to check in for MAS.
Terminal 3 and 2 is 15 mins distance.

The MAS counter in T2 will close strictly 1 hour before departure and I was given just 1 hour to do the whole procedure plus waiting for public transport in one hour.


Taken from website search:

In T3:
Arrive at the International Arrival Level at 3F of T3-E → proceed with transfer procedures → pass through the Transit Inspection in special passage in the east or west → take special elevator downstairs to International Departure Level at 2F of T3-E → catch an APM mini-train* to arrive at the international Baggage Claim Area at 2F of T3-C. Later, passengers should make a factual declaration to the Customs by completing a Declaration Form. Finally, you could leave the T3 airport by bus or cab, both of which are available at 1F of T3-C **

In T2:
Enter Departure Room → proceed with international flights transfer procedures at the D-I Transfer Counter → go to the Transfer Hall → check boarding pass → go to Customs, Immigration and Quarantine → go through the Heath & Quarantine Inspection → pass through the Exit Frontier Inspection → accept Security Inspection → accept Customs Inspection → Waiting & Boarding

» Click to show Spoiler - click again to hide... «


Sum it up all together, all this procedures could take 1 hour more or less.


My agent only put 2 hours gap (and we need to check in 1 hour before time to Malaysia).

so what happens?

We missed the flight and we had to rebook a new tickets plus connecting flight back to miri.


I want to ask opinions, who should hold responsibilities for all the cost? we had to bought new tickets+pay expensive private cab+overnight at hotel.






TamaUser
post Oct 4 2012, 12:47 PM

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http://www.mayflower.com.my/index.php?opti...id=96&Itemid=87

How is this tour agent? I plan to make tour to either USA or Europe with my family.
ngaisteve1
post Oct 8 2012, 01:49 PM

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I think I kena tipu from Pantium Discovery. They put a booth a Amcorp Mall last week. They said they have been around for 8 years and got 60,000 members. So I thought should be okay. They said usually to be a member you need to pay RM399 every year but that day promotion is RM399 for whole life. On top of that, they give a free trip of 2 days one night a Langkawi and free you a trolley and limit to 200 people only (I saw this on their application form). I thought it was good deal until I search their website. I feel no too good. It is very slow and the price looks not cheap also and after further google, I found this thread and another fb, https://www.facebook.com/pages/Pantium-Disc...6194297?fref=ts

I saw a condition that cooling off period is 10 days and RM50 will be burn. Hopefully I can get back my RM350.

This post has been edited by ngaisteve1: Oct 8 2012, 01:49 PM
spooi
post Oct 17 2012, 01:50 PM

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QUOTE(grant010 @ Oct 15 2012, 07:30 PM)
Those things is really annoying to encounter and luckily i am not yet a victim but my friend already victim.
*
yr frd kena Pantium Discovery or QS
if SQ we may need your frd report.
please PM me


Added on October 17, 2012, 2:00 pmnew inform that QS will had a road show at JB shopping mall
"beware for this cheater, just for your safety"

This post has been edited by spooi: Oct 17 2012, 02:00 PM
xerox5566
post Oct 21 2012, 11:05 AM

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Never deal with TRIBA-EAST TRAVEL SDN BHD agency at MATTA fair.

I was so unhappy and totally disappointed with the travel agency we had booked and spent around RM3000 for nothings.

They will arrange those cheap cheap travel guide at Bali for you.
They will took you to those expensive shop to persuade you to buy things which costly.

& the food arrangement..totally not good..=(... cry.gif

My bad experience encounter with the tour agency.. cry.gif cry.gif
nevhirion
post Oct 23 2012, 10:17 AM

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I would advise all who plan to go Taiwan with a tour agency to please be careful if you want to deal with Golden Deluxe Travel Sdn Bhd.

I went there with my wife and 2 other friends. We spent close to RM3000/pax for their 7D6N Round Island package.

FOOD - They promised Taiwan special cuisine, Master Bear Resort special meal, all we got were normal Chinese dishes with white rice, steamed egg, tofu and such. The fish was not even fresh and we always did not finish it.
For 3K tour, I expected a little better.

ACCOMMODATION - Promised 4-5 Stars, at best, only 1 or 2 hotels were satisfactory. At best, I can only give one of them 3 stars, the rest were just plain shabby.

TOUR GUIDE - The worst. He spent a lot of time talking about specialty store products, lingzhi, jade, pearl, royal jelly, fengshui, of which he will get commission for. He does not seem interested in tallking more about sights and culture of Taiwan.

Other Issues:-
He cut off one part of the itinerary as he said it will take a long time to travel to that place and suggested other places close by to save time. Then we spent more than 2 hours that day in 2 specialty stores listening to sales pitch. We saved the time for him to bring us to more specialty stores?

He was supposed to bring us to the Martyr Shrine to watch the changing of guards ceremony, but he was running late for the hourly ceremony. Instead of waiting another hour and going someplace else, he told us that the starting part don't need to watch and said watching the later part was enough. Want to save petrol and time? To go more specialty stores?

He brought us to Feng Jia night market at 4.30 PM! The night market only starts to be lively around 7 PM. When we asked if we could go back to the hotel ourselves, he told us the journey will take 2 hours and too expensive by taxi. So we followed the tour bus back, and guess what? The journey only took half an hour...

He brought us to FIVE specialty stores and actually had planned to bring us to SEVEN stores. Four were not listed in the itinerary. We skipped out of the LAST TWO only because we told him we are not going.
He got upset at us after the fifth store and raised his voice to us, scolding us for not buying anything from the stores, and saying it looked bad for him.
The tour guide's name is Liu.

If you are still planning to use their services, you have been warned.
babe_himesan
post Oct 23 2012, 10:28 AM

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QUOTE(spooi @ Mar 24 2012, 07:56 PM)
1 person again  doh.gif
how many u got cheated?

i think my money cant refund already
currently still deal with one of them name Andrew
he update that offer me booking again with any other hotel
i no agreed because if still booking with other hotel maybe they need add money or etc case already
i prefer to had a same date same hotel with no additional charge to book again because i felt that this money never refund any more  hmm.gif

they're really on creating story & can shoot you (customers) back, this call service?? (they no understand what is customer always right)
as i was a service guy for 7 year already  icon_rolleyes.gif

Tribunal Office below   whistling.gif
http://ttpm.kpdnkk.gov.my/portal/index.php...id=22&Itemid=30

i would like to collection all victims reports please PM me thanks
i wish to make it bigger  thumbup.gif
*
oh god! this quantum thing have been here since like few years back... i was one of them who kena.... CANT BELIEVE THERE ARE STILL GROWING! damn it!

and f***, they are moving around.. their office used to be in pavilion, then kl sentral.... now EMPIRE!

was dealing with that idiot guy, HANATA! and there goes my money!!!!

This post has been edited by babe_himesan: Oct 23 2012, 10:31 AM
spooi
post Oct 24 2012, 12:28 AM

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QUOTE(babe_himesan @ Oct 23 2012, 11:28 AM)
oh god! this quantum thing have been here since like few years back... i was one of them who kena.... CANT BELIEVE THERE ARE STILL GROWING! damn it!

and f***, they are moving around.. their office used to be in pavilion, then kl sentral.... now EMPIRE!

was dealing with that idiot guy, HANATA! and there goes my money!!!!
*
we hope can take this company down ASAP, don't let them continue grow n cheat other ppl~
please come to join me.

IF WE DON'T DO IT ALL AGENT BECOME LIKE THIS N WE ALL BECOME VICTIMS SOON. icon_question.gif
babe_himesan
post Oct 24 2012, 10:04 PM

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QUOTE(spooi @ Oct 24 2012, 12:28 AM)
we hope can take this company down ASAP, don't let them continue grow n cheat other ppl~
please come to join me.

IF WE DON'T DO IT ALL AGENT BECOME LIKE THIS N WE ALL BECOME VICTIMS SOON.  icon_question.gif
*
i did report back then.. then the officer called me ask for few questions then no news from then already T_T
HighRoller84
post Oct 26 2012, 07:35 PM

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Any experience with cuti.my ?
Trusted or....?
eugeneooi
post Nov 16 2012, 09:19 AM

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QUOTE(Feonfeon @ Oct 2 2012, 01:35 PM)
hi all

this my itinerary for last week trip:

Returning home to Malaysia

Cleveland---->Chicago via American Eagle
Chicago (9:05PM)---->Beijing(11:30PM) via American Airlines (11 hours flight)
Beijing (1:30AM)---->KLIA (7:40AM) via MAS (6 hours flight)
LCCT (1:05PM)--->Miri (3:10PM) via Air Asia

Beijing has same time with Malaysia.

My agent had arrange all this tickets for my husband and i.
what happen is, he fail to notice that once we arrived at Beijing airport at terminal 3, we need to go to terminal 2 to check in for MAS.
Terminal 3 and 2 is 15 mins distance.

The MAS counter in T2 will close strictly 1 hour before departure and I was given just 1 hour to do the whole procedure plus waiting for public transport in one hour.
Taken from website search:

In T3:
Arrive at the International Arrival Level at 3F of T3-E → proceed with transfer procedures → pass through the Transit Inspection in special passage in the east or west → take special elevator downstairs to International Departure Level at 2F of T3-E → catch an APM mini-train* to arrive at the international Baggage Claim Area at 2F of T3-C. Later, passengers should make a factual declaration to the Customs by completing a Declaration Form. Finally, you could leave the T3 airport by bus or cab, both of which are available at 1F of T3-C **

In T2:
Enter Departure Room → proceed with international flights transfer procedures at the D-I Transfer Counter → go to the Transfer Hall → check boarding pass → go to Customs, Immigration and Quarantine → go through the Heath & Quarantine Inspection → pass through the Exit Frontier Inspection → accept Security Inspection → accept Customs Inspection → Waiting & Boarding

» Click to show Spoiler - click again to hide... «


Sum it up all together, all this procedures could take 1 hour more or less.
My agent only put 2 hours gap (and we need to check in 1 hour before time to Malaysia).

so what happens?

We missed the flight and we had to rebook a new tickets plus connecting flight back to miri.
I want to ask opinions, who should hold responsibilities for all the cost? we had to bought new tickets+pay expensive private cab+overnight at hotel.
*
As you use a travel agent, it's their responsibility to advise you and arrange the proper connection for you.

Just curious, why did America Airlines did not do through check in for you? Were your American Airlines and Malaysia Airlines ticket issued separately?


Feonfeon
post Nov 16 2012, 10:03 AM

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QUOTE(eugeneooi @ Nov 16 2012, 09:19 AM)
As you use a travel agent, it's their responsibility to advise you and arrange the proper connection for you.

Just curious, why did America Airlines did not do through check in for you? Were your American Airlines and Malaysia Airlines ticket issued separately?
*
All tickets are bought under 1 booking number, and i only understand this after the incident; the whole itinerary are paid to AA while MAS only act as '3rd party' to transport us back. but to get the MAS boarding Pas, we hav to go thru the MAS counter at Beijing. In Ohio (first airport, we were issued 2 boarding pass only which is to Chicago and to Beijing).


We write to AA and they confirmed there is a slight delay during the arrival and our travel agent 100% blame AA and request us to get refund from AA.

at this point, we personally think our travel agent fail to plan and not aware that the both terminal in beijing are not connected. this resulted us to missed ONE WORKING DAY and also extra expenses of RM4.5K. cry.gif cry.gif cry.gif
aidan_yaw
post Nov 16 2012, 03:26 PM

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What is the best travel agency? thumbup.gif
stimix
post Nov 16 2012, 05:09 PM

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From: Puchong, Selangor



QUOTE(aidan_yaw @ Nov 16 2012, 03:26 PM)
What is the best travel agency?  thumbup.gif
*
No need to use agent and DIY is the best smile.gif
eugeneooi
post Dec 3 2012, 03:11 PM

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QUOTE(stimix @ Nov 16 2012, 05:09 PM)
No need to use agent and DIY is the best  :)
*
Got pros and cons. DIY means you need to spend time to do research, compare prices, etc. And when you book a flight timing wrongly, you got no one to blame but yourself.

With travel agent, they do the work for you. You can even ask them for travel tips, best places to shop, eat...etc. When your flight is grounded and you are standing in line to have your flight rebooked by the airline staff, you will wish you had a travel agent who you can call and do the work for you while you can sit down and have coffee. Sometimes travel agent can have better rates that online, they also have good connections with hotels which can help you get a room during peak season when everything is sold out. You just need to find a good, reputable travel agent.
SUScute_miao
post Dec 28 2012, 10:37 PM

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Good days to you. heard before Holiday Asia Network Sdn Bhd?

Are they reliable?

please advise.
zhongyuan
post Jan 6 2013, 10:29 PM

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Any Travel agency good at Europe tour recommend around Penang area? Please advise icon_question.gif

This post has been edited by zhongyuan: Jan 6 2013, 10:30 PM
bensofian
post Mar 1 2013, 06:25 AM

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QUOTE(whloh @ Mar 22 2012, 02:28 PM)
I am just another victim, the person in-charge in the office is so fierry ... only read this post and realized my whole stash of holiday vouchers gonna be waste paper now .....  They were in so many different company name and address ... Quantum Holidays, Quantum Success and Quantum Rewards ....

And the person in charge also ask me to lodge Tribunal report if i want, he said there's many delighted customers and i am the one who had issue only ..
*
Hananta? Is that the name of the owner? Can't believe i read all the posts back on 2009 and find out i am dealing with the person whose cheating many money. What la.

Try this site;http://www.leisurexperience.com.my/my/

This post has been edited by bensofian: Mar 1 2013, 06:28 AM
Jcheerios
post Mar 5 2013, 04:59 PM

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QUOTE(zhongyuan @ Jan 6 2013, 10:29 PM)
Any Travel agency good at Europe tour recommend around Penang area? Please advise icon_question.gif
*
Discovery Overland Holidays. An inbound travel agency. Europe is one of their main markets.
fun_feng
post Apr 17 2013, 05:01 PM

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Any good travel agency in Penang? I am looking for a 2D1N tour package to Cameron Highland
zhongyuan
post Apr 18 2013, 03:56 PM

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QUOTE(Jcheerios @ Mar 5 2013, 04:59 PM)
Discovery Overland Holidays. An inbound travel agency. Europe is one of their main markets.
*
Thanks for the info Jcheerios.
Have you travel with them before?
TSjuichuan
post Apr 19 2013, 11:32 PM

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QUOTE(Jcheerios @ Mar 5 2013, 04:59 PM)
Discovery Overland Holidays. An inbound travel agency. Europe is one of their main markets.
*
Very reputable agency and recommended by many local Malaysia tour guides.

Hi all,

I am establishing my own travel agency and is in the process of obtaining the license from Ministry of Tourism. The officers are checking my office tomorrow and hopefully can get the license issued soon so I can start selling my products! rclxm9.gif

Here's my company information:
Madam Wong Har Chow / Ms. Leong Jui Chuan (JC)
Managing Director
Green Trekkers Sdn. Bhd.
Company No. 1014407-A
No. 21-1, Jalan Kemuning Prima C33/C,
40400 Shah Alam,
Selangor.
Mobile: +6016 2898260 / +6013-3365628
Website: www.greentrekkers.my

We major in Sabah and Sarawak (Mulu Caves) tours but looking into opening up more travel products locally. BTW we are Inbound travel agency, which means we provide tour products to Malaysian traveling domestically and foreigners coming into Malaysia.

Hope to be of service soon!

Updates: Successfully obtain license from Ministry of Tourism. KPL license number 7036. rclxm9.gif

Join my facebook group at Green Trekkers Sdn Bhd
dr_jogho
post Jun 16 2013, 09:07 AM

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QUOTE(fun_feng @ Apr 17 2013, 05:01 PM)
Any good travel agency in Penang? I am looking for a 2D1N tour package to Cameron Highland
*
if i prefer go myself to there.
easy to shopping etc
even that not to far from penang maybe just 3 hours
xpole
post Jul 17 2013, 12:54 PM

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Anyone can suggest me a good travel agencies?

I plan to go Japan with my friends. Thank You smile.gif
sujitsood
post Jul 17 2013, 07:57 PM

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Ones i booked Meru cab for Mumbai airport drop and before 15 min of pickup they said cab is not available so we are unable to send a cab. I had missed my flight for Kolkata and not getting any kind of reimbursement from Meru cab.

This post has been edited by sujitsood: Jul 17 2013, 07:58 PM
Human Nature
post Aug 24 2013, 01:01 AM

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Anyone heard of any bad thing/experience with Confidence Travel and Tour before?
edyuean
post Sep 4 2013, 04:38 PM

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QUOTE(spooi @ Mar 24 2012, 07:56 PM)
1 person again  doh.gif
how many u got cheated?

i think my money cant refund already
currently still deal with one of them name Andrew
he update that offer me booking again with any other hotel
i no agreed because if still booking with other hotel maybe they need add money or etc case already
i prefer to had a same date same hotel with no additional charge to book again because i felt that this money never refund any more  hmm.gif

they're really on creating story & can shoot you (customers) back, this call service?? (they no understand what is customer always right)
as i was a service guy for 7 year already  icon_rolleyes.gif

Tribunal Office below  whistling.gif
http://ttpm.kpdnkk.gov.my/portal/index.php...id=22&Itemid=30

i would like to collection all victims reports please PM me thanks
i wish to make it bigger  thumbup.gif
*
This is company is now operating as Leisure Xperience Sdn Bhd (http://www.leisurexperience.com.my/my/). They are now even operating a car wash centre in Kota Kemuning called Premier Auto Spa & Detailing Centre (https://www.facebook.com/pages/Premier-Auto-Spa-Detailing-Center/171363359564577).

My experience with them:
I bought 4 vouchers from Groupon selling their car wash service and they requested personal information (name, address, contact no, ic no) and so I emailed to them with all my details and also my wife's details to register for different car.

The reply I got from them as below:
-----------------------------------------------------------------
HI

Kindly provide your new ic number.
don't you know that the old IC number is not valid?

if you can't follow our T&C than don't buy the voucher.

Thanks
--
Best Regards

Reservation ( LeisureXperience)
Leisure Xperience sdn bhd 1038576-A
Suite S-12-11,First Subang,
Jalan SS15/4G
47500 Subang Jaya
Tel : 03 54809450
: 013 2209940
Fax : 03 5612 1159
-----------------------------------------------------------------

I feel kind of strange when they give me such reply and so I called the number from the voucher from Groupon. Call answered by Mr. Hananta (MD of the company) and he started cursing me with vulgar words and called me china con man. I then hang up the phone. He then call up my wife and started calling her f**king b*tch and even threatened her that he have our house address (how stupid of me to provide house address, should have provided office address). I then called him up to warn him that I'll make a police report. I made the police report the very same night. All happen just a few days ago.

I even posted comments on the facebook page and I got an email from him again as below:
-----------------------------------------------------------------
Hi Chew

Greeting From Leisurexperience

The reason for the deal is cancel is because to have customer like you.
and don't try to be funny with me in face book.

we are not a con man like china man like you.
to be honest please do not buy my program in the event you buy we will not approve the deal.

people like you are only fit to do the car detailing with the lousy china man car wash with great lousy job and the most expensive price.

may god bless you.

Note : any future remark negative remark in the FB we will not hesitate to take legal action against you. the deal was cancel by groupon and not By QS Quantum Success Holding Sdn bhd.

Thanks
-----------------------------------------------------------------

Another email from him:
-----------------------------------------------------------------
hahahahaha

It only show Cheap China man behaving like as hole.

Don't worry i do have your full particular.


Hhahahaha
-----------------------------------------------------------------

And another:
-----------------------------------------------------------------
Hi My ass con man.

it is the china man is the biggest con man in the country.

can you see the face book people have enjoy the product and holiday,

from here can be seen that you are blind and BODOH.
-----------------------------------------------------------------

So what am I going to do next? Don't worry as there's more to come as I'll be doing a company search on his company with SSM.

Hanoicity
post Sep 4 2013, 11:12 PM

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Welcome to the Hanoi city. Hanoi is the capital of Vietnam, Hanoi people are very hospitable. Ha Noi is developing strong and safety first city in the world. This is my blog http://hanoicity.blogspot.com/

This post has been edited by Hanoicity: Sep 4 2013, 11:13 PM
sgtickets
post Sep 16 2013, 10:31 PM

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How to transfer from Singapore to Malaysia? I heard that private transfers are better, safer as the drivers are Malaysians signed on with Singapore companies. Any thoughts?
babygrand123
post Sep 20 2013, 09:01 AM

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Any good agency for korea 8days 6night planning to travel end of oct this year. Thanks
anirbas
post Sep 25 2013, 12:51 PM

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QUOTE(zhongyuan @ Jan 6 2013, 10:29 PM)
Any Travel agency good at Europe tour recommend around Penang area? Please advise icon_question.gif
*
My reply to the above post is kinda late but...i will just go ahead anyway haha.
The well-known travel agencies in Penang are just a handful so you can actually go to each and every agency to get the itinerary and compare prices. Basically they all go to the same major attractions but some may visit extra or less places and some places the agency visit may not be where you want to go. So it would be sensible to find out more about the attractions/sights listed in the itinerary.
What i can tell you is about Ace Tours and Travel. I went with them to Europe once. While the trip was enjoyable(it's Europe so that's a given smile.gif ), the tour was just ok. Not good till i would recommend it to just anybody but not horrible till i would beg people not to go with them. Maybe it was due to the tour guide. The guide was superficial and seemed to be super friendly and attentive to those who splash their money shopping(where the guide is able to earn commission).
The tour was also conducted in Chinese. Before going with this tour, i had specifically asked and reconfirmed many times about the language used as my mandarin is only limited to 'ni hao'. They assured me they would speak in English/Hokkien and Mandarin. But during the tour, mostly Mandarin was used with a sprinkle of English/Hokkien(whenever the guide remembers). The rich history and myths of the places were lost on me. Coming back, i had to google and read up on it. So that was no fun. Having a guide who is well versed with all the sights visited is important to further increase your enjoyment of the tour. This particular issue may not be a problem to you but it was to me sad.gif
And also the food. We mostly went for asian/chinese food. Who goes to foreign countries and still eat what we can have locally? Maybe for those who have been overseas a long time and pine for their local home food. But certainly not for those on a short visit. By paying so much and going so far, we want to experience authentic food that is local to that country, not some asian dishes. Of course we did also have their local food, but those were not many. It was so few that i mostly remember the asian food and not the european meals. And i have a nasty suspicion that the European restaurants we patronised are not that popular with the locals. The food was only so-so and the places almost always empty. But there was one place where the food was wow and you could see the proof from the number of seats filled.
The time allotted for certain activities were way too long and some were way too short.
Overall the tour was ok due to the destination. It just could have been much better. Those are just my personal complaints. Maybe you will find these problems trivial so it's really up to the individual.

sgtickets
post Oct 11 2013, 09:45 AM

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Personally I think joining a vacation club is rather pointless, unless if they have reserved allotted rooms for their members and they get priority iver their regular bookings, or if you travel very frequently and simply need a go-to place for accommodation.
babygrand123
post Oct 11 2013, 10:56 PM

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is SA SRI AMERICA TRAVEL CORPORATION good ? for korea Trip ???
addylee
post Nov 3 2013, 12:45 PM

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beware of Malaysian Harmony tour guide.. there are scams on this tour guide..
Human Nature
post Nov 3 2013, 12:56 PM

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QUOTE(addylee @ Nov 3 2013, 12:45 PM)
beware of Malaysian Harmony tour guide.. there are scams on this tour guide..
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You have to elaborate to justify your claim
Jade Rabbit
post Nov 5 2013, 12:30 AM

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Most people join group tours in pairs like couples or in groups for families or friend. Has anybody sign up a tour alone and went along without knowing anyone that is in the group tour. Is is weird? Will you be uncomfortable going to a foreign country with a group of strangers who are with their families and friends. Will the travel agency charge additional costs eg. Single room request.I am asking because I really like to join a tour but may not be joined by family or friends.
furryfluffy
post Nov 24 2013, 12:17 AM

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Beware of AGODA "free cancelation 2 days before arrival" etc

Just canceled mine 40 days in advance and charged USD15.00 as cancellation fees

I Canceled booking.com only USD1.00 for same hotel
Human Nature
post Nov 24 2013, 12:54 PM

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QUOTE(furryfluffy @ Nov 24 2013, 12:17 AM)
Beware of AGODA "free cancelation 2 days before arrival" etc

Just canceled mine 40 days in advance and charged USD15.00 as cancellation fees

I Canceled booking.com only USD1.00 for same hotel
*
Need to read the fine prints. As long as it is within the T&C, then the free cancellation holds.
furryfluffy
post Nov 24 2013, 12:58 PM

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QUOTE(Human Nature @ Nov 24 2013, 12:54 PM)
Need to read the fine prints. As long as it is within the T&C, then the free cancellation holds.
*
Not in the fine print. Im very careful with this

This USD15.00 is processing fee doh.gif

I hv been using booking.com for my previous trip and it was good. This time regretted using AGODA


Human Nature
post Nov 24 2013, 01:07 PM

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QUOTE(furryfluffy @ Nov 24 2013, 12:58 PM)
Not in the fine print. Im very careful with this

This USD15.00 is processing fee doh.gif

I hv been using booking.com for my previous trip and it was good. This time regretted using AGODA
*
If i recall, at the room selection page, it will state whether there is a $15 processing free or free cancellation choice.

For those with free cancellation, you can see this at the manage your booking page:

Total amount charged : USD 375.42
Cancellation Fee : USD 0.00
Refund : USD 375.42


This post has been edited by Human Nature: Nov 24 2013, 01:09 PM
furryfluffy
post Nov 24 2013, 01:28 PM

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QUOTE(Human Nature @ Nov 24 2013, 01:07 PM)
If i recall, at the room selection page, it will state whether there is a $15 processing free or free cancellation choice.

For those with free cancellation, you can see this at the manage your booking page:

Total amount charged : USD  375.42
Cancellation Fee : USD  0.00
Refund : USD 375.42
*
This is what they show before booking & after key in credit card details (Standard)

user posted image


Terms & condition:

http://www.agoda.com/info/agoda-termsofuse.html

Maybe u can help me to point out which part ? hmm.gif


Received their email after cancellation:

user posted image

Not that I cant afford USD15. They can mention earlier and I can accept, but dun give surprises lar doh.gif

Human Nature
post Nov 24 2013, 01:32 PM

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QUOTE(furryfluffy @ Nov 24 2013, 01:28 PM)
This is what they show before booking & after key in credit card details (Standard)
It is under 'Manage your booking' at your account profile. I have saved it as PDF and would provide it as evidence if there is any 15$ being charged. Anyway, no plans to cancel my booking yet smile.gif
furryfluffy
post Nov 24 2013, 01:41 PM

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QUOTE(Human Nature @ Nov 24 2013, 01:32 PM)
It is under 'Manage your booking' at your account profile. I have saved it as PDF and would provide it as evidence if there is any 15$ being charged. Anyway, no plans to cancel my booking yet  smile.gif
*
Ya, that's after you made the confirmation payment. Not prior to the payment.

While they have the rights to avoid spam booking and charge a fee, USD15 quite high and came as a surprise.


Anyway, enjoy your trip
Human Nature
post Nov 24 2013, 01:49 PM

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QUOTE(furryfluffy @ Nov 24 2013, 01:41 PM)
Ya, that's after you made the confirmation payment. Not prior to the payment.

While they have the rights to avoid spam booking and charge a fee, USD15 quite high and came as a surprise.
Anyway, enjoy your trip
*
Merchants do not have a right to simply charge a fee without informing the customers. As for Agoda, they do display whether there is a $15 fee or totally free at the room selection page.
furryfluffy
post Nov 24 2013, 02:03 PM

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QUOTE(Human Nature @ Nov 24 2013, 01:49 PM)
Merchants do not have a right to simply charge a fee without informing the customers. As for Agoda, they do display whether there is a $15 fee or totally free at the room selection page.
*
Nope

» Click to show Spoiler - click again to hide... «

My mouse pointer was over the "Free Cancellation"

*edited: spoiler

This post has been edited by furryfluffy: Nov 24 2013, 02:04 PM
Human Nature
post Nov 24 2013, 02:13 PM

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QUOTE(furryfluffy @ Nov 24 2013, 02:03 PM)
Nope
*
This is what i have got, comparison between the left and right side:



Attached thumbnail(s)
Attached Image
furryfluffy
post Nov 24 2013, 02:15 PM

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QUOTE(Human Nature @ Nov 24 2013, 02:13 PM)
This is what i have got, comparison between the left and right side:
*
Yes

But the room I book is the "Free Cancellation" one doh.gif

Human Nature
post Nov 24 2013, 02:19 PM

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QUOTE(furryfluffy @ Nov 24 2013, 02:15 PM)
Yes

But the room I book is the "Free Cancellation" one doh.gif
*
I have seen yours also, i guess their system also also abit crazy sometimes haha
furryfluffy
post Nov 24 2013, 10:20 PM

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QUOTE(Human Nature @ Nov 24 2013, 02:19 PM)
I have seen yours also, i guess their system also also abit crazy sometimes haha
*
After I lodged a complaint, i got this: thumbup.gif

» Click to show Spoiler - click again to hide... «

Human Nature
post Nov 24 2013, 10:21 PM

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QUOTE(furryfluffy @ Nov 24 2013, 10:20 PM)
After I lodged a complaint, i got this:  thumbup.gif

» Click to show Spoiler - click again to hide... «

*
Nice. One thing I like about Agoda is, they do reply to emails. Thanks for sharing rclxms.gif
epo
post Dec 7 2013, 12:15 AM

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From: Sg Buloh


Anyone has an experience with Ellys Outdoor...?

http://ellysoutdoor.blogspot.com/
http://www.mudah.my/ellys-outdoor
https://www.facebook.com/ellys.outdoor
https://twitter.com/EllysOUTDOOR

Booked a trip to Semporna with her & she failed to pay another 50% balance to the resort.
At the end we need to pay ourselves.
Now still waiting email reply from her for an explanation but no luck.
Thinking to report to the police next week.
sitescope
post Dec 17 2013, 11:42 PM

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Wrong post...

This post has been edited by sitescope: Dec 17 2013, 11:57 PM
z800r
post Dec 23 2013, 10:53 PM

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hi..

i book hotel just now through ag00da. using my brother's account. i wrote my name as the lead guest. but then after payment, stated there at hotel voucher is my brother name as the lead guest. he will not go to with me. im the one going there.

the hotel is not refundable. can i bring a copy of his passport to check in? or just give mine during check in?

im trying to email the hotel. waiting for their reply
edyuean
post Jan 20 2014, 11:36 AM

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QUOTE(z800r @ Dec 23 2013, 10:53 PM)
hi..

i book hotel just now through ag00da. using my brother's account. i wrote my name as the lead guest. but then after payment, stated there at hotel voucher is my brother name as the lead guest. he will not go to with me. im the one going there.

the hotel is not refundable. can i bring a copy of his passport to check in? or just give mine during check in?

im trying to email the hotel. waiting for their reply
*
From my experience, you will be able to check-in using just the voucher and your passport. I've done that several times as my booking thru agoda is using another name.

sai86
post Jan 21 2014, 05:41 PM

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QUOTE(edyuean @ Jan 20 2014, 11:36 AM)
From my experience, you will be able to check-in using just the voucher and your passport. I've done that several times as my booking thru agoda is using another name.
*
+1. Voucher is require and passport, not really require the booking person to be there to check-in.
z800r
post Jan 22 2014, 09:27 AM

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QUOTE(edyuean @ Jan 20 2014, 11:36 AM)
From my experience, you will be able to check-in using just the voucher and your passport. I've done that several times as my booking thru agoda is using another name.
*
QUOTE(sai86 @ Jan 21 2014, 05:41 PM)
+1. Voucher is require and passport, not really require the booking person to be there to check-in.
*
settled already. i send email twice and they gave me a call. asking if i really wanna change the name. they changed the name for me. thank you guys

This post has been edited by z800r: Jan 22 2014, 09:27 AM
hawaiimok
post Jan 24 2014, 10:39 PM

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QUOTE(spooi @ Feb 27 2012, 03:43 PM)
we need to stop those scam agency as i was treat in with this quantumrewards coupons too.
i look like not secure then i just try hotel near my house

story is like this  mad.gif
- payment made
- receipt update them
- wait for confirmation letter
- check fail because quantumrewards no paid the hotel means the letter just a early booking no only
- check come with quantumrewards they update no have my record.  mad.gif WTF!@#$%^&
- update the prof of receipt include date & time
- they agree a mistake & will "NOTICE!" me in with notice refund date.  mad.gif WTF!@#$%^& not refund date is notice refund date
- the notice refund date is about 2 weeks from now

conclusion that they just get our money & rolling with their business for free
why had this type of company just cheat us around & around with no body sue them

i saw the forum of the quantumrewards or quantum success had cheat us or victims since year 2009
i hope it stop by this year, not to let it continue forever

as long as u got cheated by this company before please come to fight for our future destroy this type of bad people
for my understand that we need to do a police report & report to Consumer tribunal
can who told me the process after this? how long they (Consumer tribunal) take action?

1 ant cant kill anything
if more ants then impossible mission begin~

who with me!!  thumbup.gif
*
hi, is this company operate by an indian man call anand/hananta/ vivehananth a/l ambairam?


hawaiimok
post Jan 24 2014, 10:44 PM

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QUOTE(spooi @ Mar 24 2012, 07:56 PM)
1 person again  doh.gif
how many u got cheated?

i think my money cant refund already
currently still deal with one of them name Andrew
he update that offer me booking again with any other hotel
i no agreed because if still booking with other hotel maybe they need add money or etc case already
i prefer to had a same date same hotel with no additional charge to book again because i felt that this money never refund any more  hmm.gif

they're really on creating story & can shoot you (customers) back, this call service?? (they no understand what is customer always right)
as i was a service guy for 7 year already  icon_rolleyes.gif

Tribunal Office below  whistling.gif
http://ttpm.kpdnkk.gov.my/portal/index.php...id=22&Itemid=30

i would like to collection all victims reports please PM me thanks
i wish to make it bigger  thumbup.gif
*
hi, i saw yr post, i suspect is the same indian man named anand / hananta / vivehananth a/l ambairam.

if u are cheated by him, feel free to bring your police report, related evidence ( if not with u also no problem) come show up to urge him for refund!

27/1/2014, at china press , kl, 3pm. this ******* promised to police n media to turn up in the media.

thank you.
spooi
post Jan 27 2014, 03:19 PM

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QUOTE(hawaiimok @ Jan 24 2014, 11:44 PM)
hi, i saw yr post, i suspect is the same indian man named anand / hananta / vivehananth a/l ambairam.

if u are cheated by him, feel free to bring your police report, related evidence ( if not with u also no problem) come show up to urge him for refund!

27/1/2014, at china press , kl,  3pm. this ******* promised to police n media to  turn up in the media.

thank you.
*
it was great to try it, let all media knew this F ppl cheating ppl... rclxms.gif
kl friends please do it, it was good for you, your friend & future.
it can reduce amount of this type of cheater company.
jenli_84
post Mar 4 2014, 11:48 AM

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QUOTE(Human Nature @ Nov 3 2013, 12:56 PM)
You have to elaborate to justify your claim
*
why said so? i join before their Euro trip...not bad
Human Nature
post Mar 4 2014, 12:14 PM

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QUOTE(jenli_84 @ Mar 4 2014, 11:48 AM)
why said so? i join before their Euro trip...not bad
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you quote the wrong person
urylia
post Jun 27 2014, 11:24 AM

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Hi,
Anyone have any experience booking through agoda using the Pay Later feature? Since I have to enter credit card details, just wondering will they charge immediately upon booking, or it really charges the amount later?
azkoleq
post Jun 27 2014, 03:50 PM

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QUOTE(urylia @ Jun 27 2014, 11:24 AM)
Hi,
Anyone have any experience booking through agoda using the Pay Later feature? Since I have to enter credit card details, just wondering will they charge immediately upon booking, or it really charges the amount later?
*
Agoda will charged you later. I had try this feature.


pandahead
post Nov 22 2014, 02:01 PM

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Golden tour world travel

https://www.facebook.com/goldentourworldtravel


bad service agent.

Worst service I ever e experience . Bought their Pattaya trip wit family earlier n today to walk in to pick up the items..the agent just wouldn't want to entertain much n not much info about the itinerary ask us read ourself... .keep busy facing his Computer screen.. as we also planning another trip next ....we were asking for next trip info...he wouldn't bother to answer also.and keep face his computer ..so nevermind..I just leave it.I wouldn't walk into this travel agency anymore n I will also advise my frens who likes to travel ..I would rather go back to APPLE n hwajing pay more n get a better service for my trip


This post has been edited by pandahead: Nov 22 2014, 02:02 PM
lilyginger
post Dec 20 2014, 08:18 PM

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Please beware of the lady named Elaine in LT Travel & Tours (M) Sdn Bhd, she would not entertain your complaint and extremely arrogant in handling any queries.

Bad experience with them during my 5D4N Bangkok Pattaya tour in June 2014. The tour guide in Bangkok does not fulfill the itinery and the tour guide spend almost all her time sleeping. Further the driver drive so dangerously and then did not assist the passenger. When we complained to Elaine, instead of apology, she arrogantly brush aside the complaint and believe her Thailand counterpart.

Here is the address :

LT Travel & Tours Sdn Bhd (215890-V)
26-5, Jalan Metro Pudu,
Fraser Business Park,
Off Jalan Yew,
55100, Kuala Lumpur, Malaysia.

Telephone number : 03- 9222 2333

Do not take any ground tour with them unless you get a better person to serve you.
myhn
post Mar 13 2015, 09:54 AM

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MATTA FAIR start today .... so pls u get all d info
~ date travel
~ min pax per group ..
~ hidden caj : tipping , Tourist guide fee for other language, surcharge on blackout date (extreme season - hari raya , songhkla day etc etc), transfer fr airport to hotel , GST
~ ask about refund - process how many day
~ COP ~ cooling of period (within brape hari u can cancel ur trip.. ull get full or no)
~ tanye jugak if tour x ikut iternery like some of komplen they gv u sushi instead of sashimi ... boleh dpt ganti ape2 x
~ normally when they doing sales , sales person will write down everything on piece of paper ... b4 sign agreement .. ask that person & their bos to write down their name & sign on that paper & bw balik la dat paper .. do nnt if anything happens .. u hv a proof..
& d mos important thing .. get the bos or supervisor contact number...
ask d question as many as u can. duduk kt kerusi tu 3jam pn x pe ....



ok selamat bercuti & shopping at MATTA fair

This post has been edited by myhn: Mar 13 2015, 09:55 AM
dineshbabu
post Mar 19 2015, 10:40 PM

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Any good travel agent recommendation for Japan ? English speaking
heavensea
post Apr 1 2015, 02:27 AM

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guys...

shyt.. I've book a travel package (travel to shanghai) with an agent from "Best Holiday" (auntie agent that my friend's mother knew her).. we did not pay even a single cent yet.. after I heard so much of "REVIEWS" in this topic, I'm afraid of this travel agency might cancel or delay the tour.. (we have applied leave and everything..)

any recommendation for travel agency to go shanghai in March? (we wish the package included 千岛湖,黄山)

This post has been edited by heavensea: Apr 1 2015, 02:28 AM
chinkw1
post May 26 2015, 05:16 PM

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Anyone tried tour with this company ?
My friend says quite famous.

http://www.parlotours.com.my/
Cw3677
post Jul 5 2015, 11:30 AM

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Anybody heard of SINAIR Travel JB ? Is it reliable ?
beconfident
post Jul 25 2015, 04:48 PM

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QUOTE(juichuan @ Feb 24 2006, 02:51 AM)
this thread is open for members to voice your suggestions, complains, views and encounters while travelling in Malaysia.

Rules
1. Post only suggestions, complains, views and encounters that are critical, constructive and logical. eg: the implementation of Arab language sign boards in KL Sentral.

2. Pictures are allowed, as a prove to support your statement. eg: rubbish piled up at Titiwangsa lake (with supporting pictures) Do not post pictures that might offend any races, religion or anybody in particular.

3. Try to come up with possible solutions or suggestions to the existing problem.

offensive post will be edited.. smile.gif

_______________________________________
Topic expanded to include:

4) Bad travel experiences

5) Bad Travek Agencies & also potential SCAM

6) Site suggestion to improve this forum
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Italy trip. If not wrong is southern...agent...Tour guide is insane, force people listen his ghost story and ask you many questions. If you didn't answers he will scold you. This trip very rush, take pic also no time lah ! Besides that, got old uncle fall down to the river. but, he didnt help and dont even let the uncle go back hotel change pant immediately. And many story. end, he sick. he is smart but everyone feel he is crazy. we got write complaint letter but didn't get response.
vmad.gif vmad.gif vmad.gif vmad.gif vmad.gif vmad.gif BAD SERVICE.

imoogi99
post Jul 29 2015, 11:25 AM

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QUOTE(chinkw1 @ May 26 2015, 05:16 PM)
Anyone tried tour with this company ?
My friend says quite famous.

http://www.parlotours.com.my/
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Heard abt them too...am going to use them in my next tour and see how it goes.
eugene8293
post Jul 29 2015, 09:47 PM

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QUOTE(heavensea @ Apr 1 2015, 02:27 AM)
guys...

shyt.. I've book a travel package (travel to shanghai) with an agent from "Best Holiday" (auntie agent that my friend's mother knew her).. we did not pay even a single cent yet.. after I heard so much of "REVIEWS" in this topic, I'm afraid of this travel agency might cancel or delay the tour.. (we have applied leave and everything..)

any recommendation for travel agency to go shanghai in March? (we wish the package included 千岛湖,黄山)
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so did u still go for the trip?? which travel agency u follow??
i hav juz join tis travel agency to taiwan for the next cuming months, but after i do research, i juz find out that this travel agency seems like gt a lot of problem....make me very scare nw, i hope i can hav a good trip...
heavensea
post Jul 29 2015, 10:04 PM

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QUOTE(eugene8293 @ Jul 29 2015, 09:47 PM)
so did u still go for the trip?? which travel agency u follow??
i hav juz join tis travel agency to taiwan for the next cuming months, but after i do research, i juz find out that this travel agency seems like gt a lot of problem....make me very scare nw, i hope i can hav a good trip...
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Yes, I went to this trip. Everything is alright (except this trip is filled with "shopping points", whoever went to china trip would understand what I'm trying to imply) and the main tour guide at China is awesome. (He is a humour person)

You went to Taiwan with your families? How old r u? Why don't you go to travel by yourself since it's only Taiwan? I never went to Taiwan trip but I'm afraid of your mood might spoiled by the "shopping points". (However I aint sure whether they will "bring" you guys for shopping or not)
eugene8293
post Aug 1 2015, 07:05 AM

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QUOTE(heavensea @ Jul 29 2015, 10:04 PM)
Yes, I went to this trip. Everything is alright (except this trip is filled with "shopping points", whoever went to china trip would understand what I'm trying to imply) and the main tour guide at China is awesome. (He is a humour person)

You went to Taiwan with your families? How old r u? Why don't you go to travel by yourself since it's only Taiwan? I never went to Taiwan trip but I'm afraid of your mood might spoiled by the "shopping points". (However I aint sure whether they will "bring" you guys for shopping or not)
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i go with my family coz my mum dun like free and easy....
“shopping points” is ok for me...
i hope this time wont make me disappointed...hope everything go well...coz i saw some ppl comment that watever write in the brochure is nt fulfill, for eg the meals and thr quality of the hotel...

btw...how much for the trip u go?? which part in china u go??
Kedai Ikhlas
post Oct 20 2015, 03:46 PM

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i see..
imoogi99
post Oct 24 2015, 11:29 AM

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Pls take note that the tour fare that you pay to the local travel agency here includes miscellaneous fees. These miscellaneous fees covers insurance, airport tax, tips/tipping and visa. The tips/tipping fees are for the DRIVER, TOUR GUIDES AND TOUR MANAGERS/LEADER

Recently I took up a package tour to Europe from one of the very reputable agencies in KL. On the last day of the tour, the tour manager open an empty envelop and went round collecting 10 Euro per pax as tips for the driver. I paid the tips as I was not aware if the tips collected in advance does include the driver..I presumed it was for the guides and tour manager/leader ONLY. On return I checked with the tour agency and found the tips collected in advance as part of the tour fare do include the driver. They apologies for the misunderstanding and that is it. To me, I dont see as a misunderstanding but just unhealthy way of providing a service to the customer.

By right the tour manager/leader should know about this or travel agency's standard operating procedure should not allow tour manager/leader going round to collect money from customer. If the customer insists of giving tips to whoever they want, let customer do it themselves. Tour manager/leader should refrain from doing this. Since tips/tipping had been collected in advance why collect additional more tips/tipping? Does the bus driver provide a much better service to the tour manager/leader that collect tips for him and provide poor service that does not collect tips for him? Maybe tour manager/leader in this forum can comment on this matter and those booking tours through the travel agency need to take note.



Samurai
post Oct 24 2015, 12:30 PM

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Never ever asking or request for tips from our customer. But if you do a great services some people will give tips.
MR_alien
post Oct 24 2015, 02:22 PM

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i personally gave up taking tour like 15 years ago after finding the truth behind tour groups myself
by using tour companies...everything will be arranged for u but u will not be able to enjoy even half of the country you're visiting
lokiMask2
post Jan 3 2016, 12:01 AM

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1stt time I just ordering bus from sg to kl using this coach because the price is cheap enough when i compare to others. I see the interior also good enough.

However do not ever use this bus!!!!!!!!
The reason from my experience just now:

1. The bus delayed one hours.
2. The bus stop 2 HOURS in JB waiting another bus to transit. I dont even know only this bus service doing this.
3. The bus driver is NOT NICE GUY!!!
4. When i see the other bus, it looks like a junk!! TOTALLY JUNK!!

NEVER EVER USE THIS BUS AGAIN TO TRAVEL!!!

This post has been edited by lokiMask2: Jan 3 2016, 12:02 AM


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KenYoung
post Feb 24 2016, 02:05 AM

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QUOTE(lokiMask2 @ Jan 3 2016, 12:01 AM)
1stt time I just ordering bus from sg to kl using this coach because the price is cheap enough when i compare to others. I see the interior also good enough.

However do not ever use this bus!!!!!!!!
The reason from my experience just now:

1. The bus delayed one hours.
2. The bus stop 2 HOURS in JB waiting another bus to transit. I dont even know only this bus service doing this.
3. The bus driver is NOT NICE GUY!!!
4. When i see the other bus, it looks like a junk!! TOTALLY JUNK!!

NEVER EVER USE THIS BUS AGAIN TO TRAVEL!!!
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what u pay is what u get.. next time bring hoodie cover yourself frm all the bacteria which may be lying around hahahaha.. anyway what company also u never say... lol
Kira90
post Jun 6 2016, 12:57 PM

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Seriously, don't try Hwajing Travel for Beijing trip. The tour guide was very rude. There is a recommendation trip where my family did not want but the tour guide force my family to pay for it once they reached the airport. Also, everyday bring my family to some factories to buy thing. Morning wake up BBB, after one place BBB again. The tour guide would super angry if my family did not buy anything.
imoogi99
post Jun 8 2016, 09:12 AM

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QUOTE(Kira90 @ Jun 6 2016, 12:57 PM)
Seriously, don't try Hwajing Travel for Beijing trip. The tour guide was very rude. There is a recommendation trip where my family did not want but the tour guide force my family to pay for it once they reached the airport. Also, everyday bring my family to some factories to buy thing. Morning wake up BBB, after one place BBB again. The tour guide would super angry if my family did not buy anything.
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Suggest you complain it to Matta and let them deal with it. The travel business are so good that this travel agency do not care about the consumer.
tripovo
post Jun 21 2016, 04:13 PM

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Have you guys tried tripovo malaysia?

This post has been edited by tripovo: Jun 21 2016, 04:14 PM
dentalfloss
post Oct 5 2018, 05:28 PM

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Any recommendations for tour agency to china?
avantasia
post Oct 6 2018, 08:08 AM

a while in dreamland!!!
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QUOTE(dentalfloss @ Oct 5 2018, 05:28 PM)
Any recommendations for tour agency to china?
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Sutra Travel at Pekeliling/Jalan Pahang area
X_hunter
post Nov 8 2018, 03:59 PM

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Hi, anyone used Tour Rite service before? Am thinking to follow their Eastern Europe tour this December.
Not sure is it good or not.

k town shit
post Dec 18 2018, 11:52 AM

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If I know that this is a scam, I'd never have been to this place.
In November, I was invited to the hotel so called Palace of Golden Horses (Located in Seri Kembangan) to attend a talk, which promoting their healthcare service center in the hotel, that was a terrible experience when the sales lady drag us to 2 hours and want us to buy the travel package. The attendance of this talk was in exchange for the offer of getting the complimentary stay voucher for 3 days 2 nights at any one of the following resorts:
1. Country Heights Resort, Kajang
2. Equatorial Hill Resort, Cameron Highlands
3. Perdana Beach (Private Residence), Langkawi
4. Ancasa Residences, Port Dickson

With my persistence to decline their offer, I was eventually got the complimentary stay voucher.
I been calling the Palace of Golden Horses for so many times, and they diverted me to the so-called outsourced department 03-89411999, this number has nobody to answer. And the receptionist just transfer me through the line, and I ended up waiting on the line until it cuts off.
These hotels looks so shady, with not much reviews and information on the internet. I doubt they are legal. GHHS healthcare (by Palace of Golden Horses) is a scam, they have provided the voucher so called complimentary stay, which would costs you for RM40k in credit card, you would probably end up with a huge credit card debt after the attendance. Hope this will help to create awareness to the public.
greyshadow
post Dec 18 2018, 03:09 PM

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Technically, it's not a scam
it's just the typical membership like vacation club

if you managed to utilized the full package, then it's worth the cost, and you'll save some
but unfortunately, there are too many hidden T&C where majority of the members won't be able to fully utilize the perks, hence wasting monies, and opting out early also will have some heavy penalties, hence VC has gain a nasty reputation these days as being a scam.

Not helping are the salesman/salesgirls trying too hard to sell you the package, same old free hotel stay as bait for you to sit thru the 2 hours torture of sales talk, and the same old pressure tactic of special price for special you for today only, swipe card now or never. A lot of young couples are easy prey to this.

btw, TS, those hotels you listed are some well known hotels under the same group, not some shady hotels.


Almost every month I'll received an invitation to those VC roadshow promising free hotel stays,
I was a hotelier, so those cheap tricks doesn't work on me, those so called "free hotel stay" usually comes with tonnes of T&C to make it difficult for you to utilize the free stay
typical T&C are non public/school holidays, weekday only, and required very long advance bookings like few months before your actual stays, and they'll have the right to cancel your stay last minute as well.

This post has been edited by greyshadow: Dec 18 2018, 03:14 PM
MiLKTea
post Dec 19 2018, 04:13 PM

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You dont buy the package lah eho ask you have soft ears?

I attended few times in the past and get the free stay and free buffet voucher without paying a single cent.

 

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