QUOTE(kanzakicyn @ Jul 20 2008, 11:00 PM)
COMPLAIN against S*m*rai, Tr*vel and T*ur, dep*narikbeach@gmail.com from LOWYAT.NET/forum
I was looking for travel agency with the cheepest price and best offer to redang, after screening thru numerous offer online, i found other alternative that suits my need more. This S*m pmed me asking if his quote suits me and i replied that it is too expensive. Then he replied me that with RM340 + accomodation + transport. Which is a very good deal. He asked me to get back to him asap, i replied that i need to discuss with committee member first.
I asked a few question regarding the trip
then i immediately informed my committeee member and opened a meeting with them, at the same time declining other offer as well.
after talking to my committee, he told me this
I called him up immediately
he said that unless i am able to confirm how many are going, the price may vary, i agree. So i then confirm the amount of people tat is going (within 5 minutes), he they answered me somethign like this "i dunno la, the fuel price going up so, i dunno what to do la, can u tell me what to so?"
first i was very fed up, ur the travel agent and u do not know how to fix a problem u made. U offer me a price then he wanted to change it. He said that "maybe on the day u go u might have to add rm20 more for each"
i asked "even if i confirm now i have to add rm20 each? U have a problem with bus company u can always sign agreement on the quotation. U go and get a black and white then sign agreeing to the price since we book early"
then he said the same thing "i dunno la cyn, i dunno what to do now, how ar u say? cuz they say thery are going to increase the price"
actually i was very very unhappy, at that point either he dun understand me or he was not listening, i repeated what i said in MALAY (since he is a malay)
and he said the same thing "i dunno la cyn, i very confuse now"
i asked him to confirm with the bus company. I told him i will ONLY agree on the price you offer me. You should have confirmed and checked the price before offering people
this was his reply
he chased me, ask me to confirm, then change price, wanting to force me to use the package he is giving out, waste my time and money, then have the guts to ask me to ask him questions in the future if i have any
honestly....i hate him
i dunno my post if overrated or over reacted, but i wud like to inform others who deal with him to be careful...
my trip of 120 people until now because of him have to redo. Waste so much time and money!!!!!!!!
i concluded that
1) he is very irresponsible and unclear what he wanted to do, all he want is to nab the customer first, talk later
2) one moment he call, then reply LYN then gmail, halfway answering LYN reply gmail then lyn....
Thank you very much for complaint.I very regret its and try to fix my service for future.

Added on July 29, 2008, 8:18 amQUOTE(kanzakicyn @ Jul 20 2008, 11:00 PM)
COMPLAIN against S*m*rai, Tr*vel and T*ur, dep*narikbeach@gmail.com from LOWYAT.NET/forum
I was looking for travel agency with the cheepest price and best offer to redang, after screening thru numerous offer online, i found other alternative that suits my need more. This S*m pmed me asking if his quote suits me and i replied that it is too expensive. Then he replied me that with RM340 + accomodation + transport. Which is a very good deal. He asked me to get back to him asap, i replied that i need to discuss with committee member first.
I asked a few question regarding the trip
then i immediately informed my committeee member and opened a meeting with them, at the same time declining other offer as well.
after talking to my committee, he told me this
I called him up immediately
he said that unless i am able to confirm how many are going, the price may vary, i agree. So i then confirm the amount of people tat is going (within 5 minutes), he they answered me somethign like this "i dunno la, the fuel price going up so, i dunno what to do la, can u tell me what to so?"
first i was very fed up, ur the travel agent and u do not know how to fix a problem u made. U offer me a price then he wanted to change it. He said that "maybe on the day u go u might have to add rm20 more for each"
i asked "even if i confirm now i have to add rm20 each? U have a problem with bus company u can always sign agreement on the quotation. U go and get a black and white then sign agreeing to the price since we book early"
then he said the same thing "i dunno la cyn, i dunno what to do now, how ar u say? cuz they say thery are going to increase the price"
actually i was very very unhappy, at that point either he dun understand me or he was not listening, i repeated what i said in MALAY (since he is a malay)
and he said the same thing "i dunno la cyn, i very confuse now"
i asked him to confirm with the bus company. I told him i will ONLY agree on the price you offer me. You should have confirmed and checked the price before offering people
this was his reply
he chased me, ask me to confirm, then change price, wanting to force me to use the package he is giving out, waste my time and money, then have the guts to ask me to ask him questions in the future if i have any
honestly....i hate him
i dunno my post if overrated or over reacted, but i wud like to inform others who deal with him to be careful...
my trip of 120 people until now because of him have to redo. Waste so much time and money!!!!!!!!
i concluded that
1) he is very irresponsible and unclear what he wanted to do, all he want is to nab the customer first, talk later
2) one moment he call, then reply LYN then gmail, halfway answering LYN reply gmail then lyn....
120 Persons...??? its not true...you asking only 95 persons only 80 for student 13 for Chair Comitte and 2 lecturer and you redo to 60 person only....
Yess you waste so much time and money because you dont know when you coming and how many of you.?This is a basic management as student .Its make me difficulties to book the dates when you coming.
If i irresponsible .i will not reply this.To Gentleman laa
Why should i nab the customer..? I make a business is Long term not shot term.I try my best service for customer.Maybe some error doing the jobs,Human is not perfect .
I gain lots experince dealing with you.To teach me how to be good in servis to the customer and try to minimum error and risky.
RATES PER COACH/VAN PER WAY ONLY (RM)
KUALA LUMPUR (s - seats)
38-40s
27s SuperVIP
10-12s Van
1-3s Limo
From Kuala Lumpur City to :
KLIA
500.00
580.00
300.00
350.00
Subang Airport
450.00
500.00
250.00
300.00
Hotel Transfer (within KL)
350.00
400.00
200.00
250.00
Kuala Lumpur Central Station
350.00
400.00
200.00
250.00
From Kuala Lumpur City to :
Seremban
1200.00
1300.00
550.00
600.000
Port Dickson
1200.00
1300.00
550.00
600.00
Melaka
1300.00
1400.00
550.00
600.00
Mersing
1800.00
1900.00
900.00
950.00
Johor Bahru
1900.00
1950.00
950.00
1000.00
Singapore
1900.00
1950.00
-
-
Ipoh
1700.00
1800.00
900.00
950.00
Cameron Highland
1850.00
1950.00
1050.00
1100.00
Lumut
1600.00
1700.00
800.00
850.00
Penang
1900.00
1950.00
900.00
950.00
Kuala Perlis
2000.00
2100.00
1100.00
1150.00
Genting Skyway
1200.00
1300.00
650.00
700.00
Bukit Tinggi
1450.00
1500.00
800.00
900.00
Jerantut (Kuala Tembeling)
1700.00
1800.00
850.00
900.00
Kuala Tahan
1800.00
1900.00
900.00
1000.00
Kuantan / Cherating
1800.00
1900.00
900.00
1000.00
Kuala Terengganu
2000.00
2100.00
900.00
1000.00
Kota Bharu
2100.00
2200.00
1000.00
1100.00
Note: Pick up from KLIA additional surcharge RM 50.00 per way.
Daily Rental
3 days (rental per day)
1250.00
1300.00
800.00
900.00
2 days (rental per day)
1300.00
1350.00
900.00
950.00
Sightseeing
Half day tour/usage (within KL) (4hours)
750.00
800.00
550.00
600.00
Fullday tour/usage (within KL) (8 hours)
1100.00
1200.00
650.00
700.00
Full day Putrajaya Tour (8 hours)
1200.00
1250.00
800.00
900.00
http://www.pinganchorage.com.my/coach_van_kuala_lumpur.htm
Added on July 30, 2008, 9:04 amGovernment says yes to bus fare hike
PUTRAJAYA: The Government has agreed to increase stage and express bus fares but has not decided on the quantum.
Entrepreneur and Cooperative Development Minister Datuk Noh Omar said the new fares would be announced before Hari Raya in October.
http://thestar.com.my/news/story.asp?file=...2174&sec=nationThis post has been edited by Samurai: Jul 30 2008, 09:04 AM