I have complain about the Swiss Garden Vacation Club. Since joint the SGVC at an platinuim member last year, we though we will have a privileage and will be easy get the hotel rooms when we want to have a holiday but it is not what we think.  We unable to get any room at their own resort although we book it a month early.  We submit booking for three rooms at their Kuantan Swiss Garden resort for the date 26 of May and check out on 27 of May, through  their SGVC online booking on April 26. The SGVC replied that the allocated room are fully booked and when we called their customer services, they mention we may need to book the room six month in advance. I thought shit, what is point of joining their SVG club if I need to make a booking six month in advance. And when my sister (not a SGVC member) make a booking for a room at the same resort on 14 of May for the same day, 26 of May, she get the room. The SVGC only reserved a few room for SVGC member and although there are still room available, it is for public. We wrote a complain letter to them and there is no replied at all. Here I like to highligh to you that you don't have to become SGVC member (cost you around RM20K to RM30K) and you can still get the rooms at their resort.
Regret now.