Just wanted to share my bad experience with a particular "popular" Tour Agency in Klang Valley - M*yf*ow*r

During the recent MAS Cheap Tickets fare held in KL Convention Center, I went and enquired on a US East Coast Trip for end-March. The person in charge told me in front of his boss and another co-worker the followings :

I) Tour Fare is RM 6288 (no taxes, tips... etc) - They allow me one week to make up my mind and maintain fare for me.
II) If I wanna extend my stay, no extra charge for the ticket changes
III) The tour is a confirmed and good to go tour.

I went a week later to book and suddenly learnt that only 8 people book the tour at that time and the tour is not a confirmed tour. my kakilang already 4 ppl. Need to wait till 2 weeks before departure to confirm that the tour can jalan.

Suddenly got a call from them saying that the fare they quoted me was wrong... was April's fare and not end-March.. They have to revise price to RM 6688 instead. I argued that the fare increment is unacceptable since they had already agreed in front of the boss to give me that fare. They promise to see what they can do.... then they submarine and no reply.

2 weeks before departure when time to make final payment they got some new clerk to phone me and say that the tour is cancelled. They offer alternate 2-to-go tour but when I ask specific questions regarding that package, they promise to come back to me but submarine again.

I finally got fedup and requested for refund. Yesterday when I drove all the way to collect the cheque, they got my name written wrongly... and now need another week to re-issue another cheque. Now I wonder how in the world can big companies get the cheque name wrong when they specifically took down my name in passport, booking receipt name was correct, and their payment voucher had like 4 - 5 people "check-approve" payment.

I can only conclude that :

I) They can promise you the sun, sky and moon and lowest fees AND guaranteed departure when all is actually BS
II) Staff nowadays don't know enough of the products that they are selling, and never get back to you even after promising to do so.
III) It's too common to drag payments using all the dirty little tricks in the book.
IV) If the service is already so BAD even without me following their tour... imagine the horror of horrors if I were to have actually gone through with the tour package.
V) They've managed to waste all my time with empty promises and dirty tricks.


Hope you guys will be more careful in the selection of tour agencies. We might pay a little more, but at least with no headaches.

Yeah I forgot to add on point 2 that they also wanted me to pay RM 150 to change my departure dates from the original No-cost.

And the staff that served me were all perma-staff.

Which makes it unexcusable.