Dear all,

I have a case here...
I have booked a ground trip to Bangkok during Matta Fair (not knowing Bangkok has a unstable politcal matters) and the travelling date was 24 may 2010 and not knowing the sitution in Bangkok gets worst. But the we did email the hotel which the travel agent booked for us and they emailed us on 20 May 2010 that they are closing because of the protest and curfew announce by the government of Thailand.
But then the travel agent just make dont know and never advice us on the situation in Bangkok... even Airasia give us the choice of either postphone or change of destination.
Today the Travel agent has called up and says that they consider i did not show up in Bangkok and that my fully paid package has expired.

Dear All.... what can i do to them in order to get at least 50% refund back from the travel agent... I have the booking slip stated the hotel name and i have the email from that hotel stated they are closing the hotel before my booking date.... Please help!
Thank you

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Added on May 25, 2010, 2:18 pmForgot to mention that travel agent was the much reputable Reliance Travel... their staff Melanie is not really helping... I asked her to change my destination on 20 May 2010 nd she say she cant help me cos its close to my date.... damn it was 4 days before my arrival date!!!

Could not believe it such reputable Reliance Travel can do this to their customer!!! No follow up... No advice.... No updates on the Bangkok situation... even we have to ask the hotel ourself to get info in bangkok... damn.... is there anymore trustable travel agent in Malaysia?!?!?

This post has been edited by Dan12: May 25 2010, 02:18 PM

but its 4days before my travel date... then how come they never advice us on the situation?