Need Help !!!
Story begin with me and my wife decide to go honeymoon in Hokkaido, so we called the travel agent in Penang and ask her for trip that still open for booking.
Trip is Malaysia > hongkong (transit one night) > Hokkaido, then come back from Hokkaido > transit hongkong one night> Malaysia.
She said she got one on 19/5/2010. so i booked it and decide to extend 4 days 3 night my stay in HongKong when coming back. Ask them arrange everything for me. So everything is done deal. from what they said.
After couple days, i went to their agency and pay for the deposit. after that figured out my wife is pregnant, and start has pregnant sickness.
then i got called from the agent saying i have to pay in full, coz it is near to the date ( still 11 days to go.).
I told them my problem, and they still insist that my wife can go, and insisted me paying in full.
then i asked them , can i cancel the trip ? they said cannot , even i want to cancel i still have to resposible for the trip flight ticket, which still have to pay more than RM 4000 for both cancellation.
What can i do ? do i really have to pay them the RM4000 ++ ?
i want to cancel due to emergency matter, not like i dun want to go.
pls advise .....thx
Travel Bad Travel agencies & Complains , Including hotels & marketing ploys
May 11 2010, 11:45 PM
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