You can complain to MATTA also. But anyway, I don't think you'll get back much / anything.

Best way is, with your proof (picture/scan images of tickets, etc.), just broadcast it out everywhere, write to newspaper (TheStar, MalayMail, etc.), post in all forums, post in your FB, Twitter, Google+, email all out.

Until GTT choose to resolve it with you, for you to take down all those messages.

Most of my holidays are good/average/acceptable enough.

First major complain, also on ABC Holidays


Booked ground tour for Hangzhou-Suzhou-Wuxi-Shanghai.
No minimum person as agreed. No extra charges.
Last stop to dump us at Shanghai (we'll settle back to HZ ourselves). Save them the 200km trip gas & toll, and final airport transfer.

(1) No one follow up to chase us for full payment within 1-2 weeks from departure. We have to call to chase them how to bank in / transfer the money. Seems like they don't care (Singaporeans call it boh-chup).

(2) After payment made, no itenary is given on the last week before departure. We have to keep chasing and itenary is given 1.5 days before departure. Again boh-chup

(3) Itenary is messed up. When we arrive, they do not arrange it properly. The itenary is land at HZ
-> go straight to Suzhou
-> Wuxi
-> back to HZ
-> drop us at SH
-> we're taking train ourselves back to HZ (own itenary)
We wasted extra 3+3 hours of riding in highway to and fro.

Lucky it is a short few days ground tour to get a taste of the wide area, rather than going ourselves to Suzhou/Wuxi. Our own free and easy at SH and HZ were more relaxed, and watching the grand-scale production Impression of West Lake by Zhang YiMou

On a fair/neutral note, I don't think we're short-changed. The summary is:
- bad customer service in KL office here.
- bad itenary schedule.