Ban Agensi Pelancongan Extremevac Sdn Bhd (KKKP-5675) forever!!!!

Terrible experience... horrible attitude and service!!!! Perhaps they only concentrate on corporate business...

Avoid Extremevac Sdn Bhd (KKKP-5675)  at all cost!!

After booking with them the Japan tour to depart on the early Oct 2010, like most people here, got postponed and delayed TWICE at the last minute!! Giving lame excuses like last minute people pull out, ticketing issues with the airline, etc.... Plus both dates were told to me to be confirmed dates when i booked with them. Even 1 week prior to departure, i've asked them numerous times if it's confirmed.

Imagine the disappointment (twice some more) with packed suitcases only to be told 2 days prior to departure that the tour is canceled!!! They seem not to care that people will need to apply for leave.

After getting burned on the second delay, we've decided to get the refund. First cheque collected bounced. Given reason : Technical Issue (i wonder what other reasons that they could give). Few days after the bounced cheque only they reissue a second one which went through thank god!! These people gives their customers nightmare not only on the aspect of services but being unethical as well.

Their boss, Lai Mun Wai on the appearance seem like an honest guy who i guess this particular agency is really an agency which is looking to bluff their customers outright!!!

Rest assured that they will not see the last of me! I will bring this up with MATTA.

Kindly recommend some well-known travel forums for me to post this warning.

Hi Trnsfrmr,

I really do hope that they will take action on it.

Keep calling them and try to talk to the boss directly. Normally i will straight drive to their office straight in the morning once i know their boss is in although i'm from PJ area. Talk to the boss directly to ask for refund and get him to pass the cheque to his staff if he will not be in as he's quite hard to catch although he'll be in his office most of the days.

Good luck to you and let's keep posting in relevant sites to warn everyone against them.

The thing is that they can state all the big companies below as their customers so i hope the HR people working for any of these companies below will revoke against dealing with them :
- LVMH Watch & Jewelry Sdn Bhd
(Louis Vuitton)
- Nagase (Malaysia) Sdn Bhd
- Haier Electrical Appliances(M) Sdn Bhd
- F.J. Benjamin Lifestyle Sdn Bhd
- Forever Living Products Malaysia
- Kenny Rogers Roasters
- Sigma Water Engineering (M) Sdn Bhd
- Averex Technology Sdn Bhd /
Chemicals Sdn Bhd
- Insite My Systems Sdn Bhd
- Principle Perspective Engineering Sdn Bhd
- Cybertech Enterprise
- United Print Process Sdn Bhd
- XKL Worldwide
- Eon Bank Bhd
- ISC Corperation Sdn Bhd
- Hager Malaysia
- University Technology Malaysia

How long is it anyway since you've asked for refund? For me it took almost a week.

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Added on November 22, 2010, 5:21 pmNow it seems that they have just created a Facebook website offering the same deals that we've been postpone.

Extremevac Facebook website : http://www.facebook.com/people/Agensi-Pela...10916927&v=wall

Let's try to warn everyone of this!

Say NO to Agensi Pelancongan Extremevac Sdn Bhd (KKKP-5675) (aka "extreme vacation") !! [SIZE=14]
They are **** and lousy...keep on delayed the trip without inform.

Case:

1) Book to Taiwan trip during Matta Fair and required to pay 50% as "DEPOSIT" on Sept and balance will pay one month before departure. The sales representative at fair even Guarantee that will be trip on 1 Nov and 24 Nov.

2) We decide the trip on 1 Nov and we paid off the balance to them on October but worst thing come, the week before 1 Nov we still did not receive any call from them on the fly detail and etc. So, we call them and they say trip will postponed to 24 Nov due to not enuh people and we accept their reason.

(Contact Person: Mr Woon)

3) We wait and wait until today (3 days before depart), NO NEWS at all...wtf. We call them again and they say the trip will postponed to UNKNOWN <- pergi mati lah, reason given: not able to book tkt during school holiday. WTF, i am doubt that r u Malaysian, even standard 1 also know that Nov and Dec r school holiday lah.

(Contact Person: Mr Lai)
   

So, guys, please open ur eye bigger and do not ever book any vacation offer by Agensi Pelancongan Extremevac Sdn Bhd (KKKP-5675) (aka "extreme vacation") and end up with disappointment.

trnsfrmr

I ady get the refund by today and additional RM100 as compensate (petrol oh@@). Hope the cheque wont bounce. I still will take this issues up to Ministry of Tourism.

Now is too late to book with other agency cos it very expensive. RM2,800 per pax (while i book is oni RM1,800)

Do u get any response from the Ministry of Tourism?

Immediately after the cheque cleared, i immediately book with Apple (with totally identical itinerary)and i will be travelling this week. Although it cost more than RM 1k each person, but i must admit that the additional amount paid is worth it after trying first hand services from Apple Holidays. Everything is clear cut and services is tip top just the way it should be....all done very professionally, with full details on all hotels we're staying, etc.... Unlike Extremevac previously when asked, they will say ' errrr...i'm not sure have to ask the travel agent, have to check this will get back to you' but as usual one return call also dun have.

Their modus operandi is to offer 'cheaper' rates compared to competitors in hope to get more people to sign up and hope to get enough people to go for one tour. The problem now is that most people will only sign up if they know that the dates are confirmed (the same case as mine), so they will tell that it's confirmed although in reality that there's not enough people.

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Added on November 24, 2010, 10:57 am
Hi trnsfrmr,

Can you give me the contact person and number of the person you spoke to in the ministry? Perhaps if few people complain the same thing then they will take action.

You need to keep chasing and being persistent in getting your payment back. That will mean that you need to sacrifice some of your time to go to their office to demand for cheque. It's sad that we as a customer have to do that....

OMG. So many people had the same experience with Extremevac.

Here's my story.

My Korea trip is supposed to be on 16-Nov.

3 weeks before 16-Nov, I called them to confirm if everything is ok and ask for flight & hotel details.
The Miss Ohara said nt so early, they are planning for October trip.
Will only inform us early November.

Come on..any agency will tell you that you can't book flight last minute.
Usually the tour group will have to be finalized 1 month before departure. Fine.

1 week before the trip, before I apply for leave, I call them again to confirm.
Miss Ohara said the tour is confirm, don't worry.

Suddenly on the 10th, just 5 days before the trip, Mr Lai called and said the trip cancelled coz not enough people.
Kononnya, the one big family in the tour group didn't respond to them until last minute.
I was thinking, since you know last minute cannot do anything already, why didn't you tell me earlier?
At least I can still find another agent and make my trip in Nov!
I am down, sad, and angry. You know that kind of desperate feeling when you are all ready to have fun and suddenly it's all ruined??!

And the worst thing is the st*p*d Mr Lai didn't even said sorry.
Talk so fast on the phone and so rush to put down the phone. This is called "irresponsible"! How to be successful like that?
When I talked to their staff (Stephanie). She also said she knew Mr Lai's st*p*d attitude.

It's been 2 weeks and I am still waiting for my refund.
This Monday I called them and Mr Lai said he will only issue cheque this Friday.
Why FRIDAY??!!! Why cannot today???!!!
I better get my cheque this week or else I will make report.

To make myself feel better, I signed up with another agent (Hello Holidays). Their office is just a few shops away from Extremevac and very good service.

Reminder to all:
PLEASE AVOID EXTREMEVAC AT ALL COST! NOT CUSTOMER ORIENTED, NOT HONEST, NOT RESPONSIBLE & NOT PROFESSIONAL!!!

I hope they close shop..less people get into trouble..

Sorry to hear that...I will see to it that further actions will be taken against them. They were still advertising in yesterday's Star Metro section. I wonder how many more will kena from them some more.....

From this link : http://translate.google.com.my/translate?h...Den%26prmd%3Div 

Hope everyone that has first hand experience of their 'wonderful' service will make a complain to Mr Balan Suppiah. More numbers will see faster action so that hopefully they will totally be banned from Matta.

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Added on November 25, 2010, 11:51 am
Congrats Congrats!! They have another Facebook page http://www.facebook.com/?flyingspaghettimo...138226052872702 which is still up and running but from the looks of it, it's bare..

Let us continue this and search out all of their pages to destroy!!

Hi trnsfrmr,

I am going in mid Dec under Hello..
Hopefully it won't be affected by the attack.

Yes, I have to call them again tomorrow to chase for my money.
I really hate doing this kind of thing.

Stupiak agency!
You know what? During MITM in Mid Valley, I already saw them scolding one customer.
I should have know they are no good company.

I called the Mr Lai just now.
He said, "ok ok I'll check with my girl!"
WTH!! Can't you just prepare the cheque and call us??!!

I also called and stephanie said the Mr Lai cannot find the booking form and left office.
WTH..i already went to their office before and stephanie even photostated the booking form from me.

He must be lying so I called Mr Lai's hp and he didn't pick up.
I then sent him an sms. I told him to call me back, if not I am going to report to ministry of tourism.
He called me and said he'll go to office tomorrow and issue the check.
He asked me to sms the total amount and booking#.

Let's see if he does anything tomorrow.

trnsfrmr, sms Mr Lai. 0123301848

I also called and stephanie said the Mr Lai cannot find the booking form and left office.
WTH..i already went to their office before and stephanie even photostated the booking form from me.

He must be lying so I called Mr Lai's hp and he didn't pick up.
I then sent him an sms. I told him to call me back, if not I am going to report to ministry of tourism.
He called me and said he'll go to office tomorrow and issue the check.
He asked me to sms the total amount and booking#.

Let's see if he does anything tomorrow.

trnsfrmr, sms Mr Lai. 0123301848

i got my check already.
have to go all the way to KL and show him the booking form.
since he give so many excuses, i make him give no excuse.

but the check only can bank in this friday.
hope everything goes well with the check.

u call the office around noon and ask whether the boss is there.
if yes, go and find him. bring all the receipts and booking form.

good luck!

I jus received the call from the officer of MOT and their investigation on the Extremevac have done and in the midst to bring them up to the court.

Extremevac do not have the right to do outbound travel @@ CHEATER 

Hi I'm also one of the victim of this con travel agency. We - 26 of us r suppose to fly today @ 9.00pm to Gold Coast Australia however till 1.00pm we still have not got our confirmation and there are more than 30 peoples waiting for confirmation or refund @ the agency. Hence we have reported the case to YB Tan Kok Wai. YB visited the agency with a few reporters @ 3.00pm and advise all of us to made a group police reports tom morning
3 Dec 2010 - 10.00am at Pudu Police station. Hope everyone that have booked thru this agency and pending for their confirmation will meet up tom at the police station

trnsfrmr,

Officer: Encik Muzammil 019-2741674

READ

Chinese Version
->My Webpagehttp://www.kwongwah.com.my/news/2010/12/03/47.html

English Version
->http://translate.google.com.my/translate?h...%2F03%2F47.html

psksk, nice one 

FINALLY, THEY (Extremevac) ＤＥＳＥＲＶＥ IT

Hohoho...Nice One

3 December 2010

Chinese Version
http://www2.orientaldaily.com.my/read/GEN/...MXb2QwY0l4v42CJ

English Version
http://translate.google.com.my/translate?h...MXb2QwY0l4v42CJ

4 December 2010

Chinese Version
http://www2.orientaldaily.com.my/read/GEN/...H3g2O1a0cKa5C95

English Version
http://translate.google.com.my/translate?h...H3g2O1a0cKa5C95

anybody here made police report?
any results? what did the police say?

i called MOT today and they said they are only responsible to close down his business but cannot help us for the refund.

can the police help in this case??

012-3323778

btw, what we can do right now is report police & consumer tribunal and have them to meet in hearing.

my hearing is also on 17th Jan..haven't receive yellow card yet.
did anyone turn up during your hearing?