Mar 12 2010, 09:15 PM
QUOTE(RachelKhor @ Mar 5 2010, 11:28 PM)
Hi, I attend the court today. It make me more angry.
End up, the President (Which is some one lie Judge) said Ok, since they agreed to refund, we can closed case; then you (Travel Agent) must within 14 days.
Then I said: Can i request refund immerdiately or in cash?
President Said: The Act said is 14 days.
I said: What if they didnt refund?
President: If they didnt refer within 14 days, this is a criminal case. As long as they refund within 14 days. Court doesnt restrict must be in cash or cheque.
I am speechless... I just feel like, if they are sincerely wanna refund, they should bring the cheque today or settle before the court date. I am very worry the company bankrupty within this 14 days. Really upset with the President's judgement.
When we cancel the tour, we will be penalised by the tour operator. When tour operator cancel the tour how come they don't compensate their clients? Somemore refund without interest. End up, the President (Which is some one lie Judge) said Ok, since they agreed to refund, we can closed case; then you (Travel Agent) must within 14 days.
Then I said: Can i request refund immerdiately or in cash?
President Said: The Act said is 14 days.
I said: What if they didnt refund?
President: If they didnt refer within 14 days, this is a criminal case. As long as they refund within 14 days. Court doesnt restrict must be in cash or cheque.
I am speechless... I just feel like, if they are sincerely wanna refund, they should bring the cheque today or settle before the court date. I am very worry the company bankrupty within this 14 days. Really upset with the President's judgement.
The Ministry of Toursim should do something to protect the public such as at least to compensate equivalent penalty for flight/tour cancellation by the customers. Not just refund.
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