COMPLAIN against S*m*rai, Tr*vel and T*ur, dep*narikbeach@gmail.com from LOWYAT.NET/forum


I was looking for travel agency with the cheepest price and best offer to redang, after screening thru numerous offer online, i found other alternative that suits my need more. This S*m pmed me asking if his quote suits me and i replied that it is too expensive. Then he replied me that with RM340 + accomodation + transport. Which is a very good deal. He asked me to get back to him asap, i replied that i need to discuss with committee member first.



I asked a few question regarding the trip

then i immediately informed my committeee member and opened a meeting with them, at the same time declining other offer as well.

after talking to my committee, he told me this



I called him up immediately

he said that unless i am able to confirm how many are going, the price may vary, i agree. So i then confirm the amount of people tat is going (within 5 minutes), he they answered me somethign like this "i dunno la, the fuel price going up so, i dunno what to do la, can u tell me what to so?"

first i was very fed up, ur the travel agent and u do not know how to fix a problem u made. U offer me a price then he wanted to change it. He said that "maybe on the day u go u might have to add rm20 more for each"

i asked "even if i confirm now i have to add rm20 each? U have a problem with bus company u can always sign agreement on the quotation. U go and get a black and white then sign agreeing to the price since we book early"

then he said the same thing "i dunno la cyn, i dunno what to do now, how ar u say? cuz they say thery are going to increase the price"

actually i was very very unhappy, at that point either he dun understand me or he was not listening, i repeated what i said in MALAY (since he is a malay)

and he said the same thing "i dunno la cyn, i very confuse now"

i asked him to confirm with the bus company. I told him i will ONLY agree on the price you offer me. You should have confirmed and checked the price before offering people

this was his reply

he chased me, ask me to confirm, then change price, wanting to force me to use the package he is giving out, waste my time and money, then have the guts to ask me to ask him questions in the future if i have any

honestly....i hate him


i dunno my post if overrated or over reacted, but i wud like to inform others who deal with him to be careful...

my trip of 120 people until now because of him have to redo. Waste so much time and money!!!!!!!!

i concluded that
1) he is very irresponsible and unclear what he wanted to do, all he want is to nab the customer first, talk later
2) one moment he call, then reply LYN then gmail, halfway answering LYN reply gmail then lyn....

This post has been edited by kanzakicyn: Jul 20 2008, 11:09 PM