Mar 5 2010, 12:13 AM
QUOTE(RachelKhor @ Jan 26 2010, 06:08 PM)
I am not sure is it a correct group i am entering. Just to share my case with Best Holiday with u guy.
06th-Sep-2009 i sign up a tour to GuiLin during CNY 16/2/2010. Paid deposit Rm3500 for 5 persons.
14th-Dec-2009, Ice Wang, staff from Best Holiday, called me and said that the trip is not full, and she suggests another trip for me. All is not my choice and after discuss with my family, we decided to withdraw the trip and ask for full refund on 15th-Dec-2009. Ice said their company policy is 3 weeks refund period. It is fine for me. I feel it is reasonable to use 3 weeks to process everything.
After 3 weeks, I didn’t get any news & update from the travel agent. They i call to travel agent, look for Ice again. She said already pass to Account department, but not yet done. She said will follow up for me and return call to me.
Another 2 week, still no news, no call from travel agent. I was so angry and disappointed. I call to travel agent, look for Ice, her colleague said she is engaged on the other line; 2nd call, she went out for lunch, that time is already 2pm, fine; 3rd call, she went to wash room. So many incidents, i start to suspect she trying to avoid my call. I tell the whole story to her call, and ask her to pass the message to request either Ice or Albert, from Account Department, to tell me what the status is and explain why my refund is drag for more than 5 weeks. I am waiting until 6pm, nobody call me. I wrote a letter and request for follow up on 14th-Jan-2010. Again no reply, just like nothing happens before.
By 16th-Jan-2010, i really cannot stand. I called again to Travel Agent and spoken to Ice. She said she is not sure; she passes me to Account Department, Albert. The Albert said the cheque is ready, but director is not in, nobody sign the cheque. I was very angry and ask, how long the director not in already? How can it be more than 1 month he is not in the office? What the non-sense reason. Then he keep on explain, then i said OK, i give you another 1 week. I expect my refund of RM3500 will be ready by next week, if not, at least some one call me and update me what is the status. Albert agreed to do so.
One week passed, no call no news no update, again, I feel like being cheated. 25th-Jan-2010, I called Ice, again, she is engaged on the other line. Request to return call, no return call. Look for Albert, Albert meeting.
26th-Jan-2010 9.30am, I called to look for Ice. She said will follow up with her account department, who is Albert. Promised will return call to me. 1 hour passed, 2 hour passed...Still not call. Really beh tahan, call her again at 12noon. Then she said Albert interview la, go to bank la, very busy la... (WTF~!! I am also very busy, wasting my time to keep on calling u. Of course, this is just appearing in my mind).
Finally, 5pm of 26th-Jan-2010, Mr. Albert called me. Again, he gave me the same excuse, which is Director not in, nobody sign the cheque. Walau, how can a director didn’t go to company for more than a month? This is really a funniest kidding i heard before. Some more, if director no around, mean these is no salary for the staff, will it be explainable?
Anyway, he still can’t promise when the date I can get back my refund. So upset with the way they doing thing.
Really feel like being cheat, next week if still no reply, I think I will go for Consumer Court to log the case. It is really unfair to hold my money like this.
i had bad experience with Best Holiday too...last year end of Nov for Zhang Jie Jie holiday....i lazy to tell the whole story...06th-Sep-2009 i sign up a tour to GuiLin during CNY 16/2/2010. Paid deposit Rm3500 for 5 persons.
14th-Dec-2009, Ice Wang, staff from Best Holiday, called me and said that the trip is not full, and she suggests another trip for me. All is not my choice and after discuss with my family, we decided to withdraw the trip and ask for full refund on 15th-Dec-2009. Ice said their company policy is 3 weeks refund period. It is fine for me. I feel it is reasonable to use 3 weeks to process everything.
After 3 weeks, I didn’t get any news & update from the travel agent. They i call to travel agent, look for Ice again. She said already pass to Account department, but not yet done. She said will follow up for me and return call to me.
Another 2 week, still no news, no call from travel agent. I was so angry and disappointed. I call to travel agent, look for Ice, her colleague said she is engaged on the other line; 2nd call, she went out for lunch, that time is already 2pm, fine; 3rd call, she went to wash room. So many incidents, i start to suspect she trying to avoid my call. I tell the whole story to her call, and ask her to pass the message to request either Ice or Albert, from Account Department, to tell me what the status is and explain why my refund is drag for more than 5 weeks. I am waiting until 6pm, nobody call me. I wrote a letter and request for follow up on 14th-Jan-2010. Again no reply, just like nothing happens before.
By 16th-Jan-2010, i really cannot stand. I called again to Travel Agent and spoken to Ice. She said she is not sure; she passes me to Account Department, Albert. The Albert said the cheque is ready, but director is not in, nobody sign the cheque. I was very angry and ask, how long the director not in already? How can it be more than 1 month he is not in the office? What the non-sense reason. Then he keep on explain, then i said OK, i give you another 1 week. I expect my refund of RM3500 will be ready by next week, if not, at least some one call me and update me what is the status. Albert agreed to do so.
One week passed, no call no news no update, again, I feel like being cheated. 25th-Jan-2010, I called Ice, again, she is engaged on the other line. Request to return call, no return call. Look for Albert, Albert meeting.
26th-Jan-2010 9.30am, I called to look for Ice. She said will follow up with her account department, who is Albert. Promised will return call to me. 1 hour passed, 2 hour passed...Still not call. Really beh tahan, call her again at 12noon. Then she said Albert interview la, go to bank la, very busy la... (WTF~!! I am also very busy, wasting my time to keep on calling u. Of course, this is just appearing in my mind).
Finally, 5pm of 26th-Jan-2010, Mr. Albert called me. Again, he gave me the same excuse, which is Director not in, nobody sign the cheque. Walau, how can a director didn’t go to company for more than a month? This is really a funniest kidding i heard before. Some more, if director no around, mean these is no salary for the staff, will it be explainable?
Anyway, he still can’t promise when the date I can get back my refund. So upset with the way they doing thing.
Really feel like being cheat, next week if still no reply, I think I will go for Consumer Court to log the case. It is really unfair to hold my money like this.
Banned this travel agency!!!!
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