Travel Bad Travel agencies & Complains , Including hotels & marketing ploys
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 Nov 24 2013, 12:17 AM
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#1
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Senior Member
1,375 posts Joined: May 2010  
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Beware of AGODA "free cancelation 2 days before arrival" etc
Just canceled mine 40 days in advance and charged USD15.00 as cancellation fees I Canceled booking.com only USD1.00 for same hotel |
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Nov 24 2013, 12:58 PM
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#2
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Senior Member
1,375 posts Joined: May 2010
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QUOTE(Human Nature @ Nov 24 2013, 12:54 PM) Need to read the fine prints. As long as it is within the T&C, then the free cancellation holds. Not in the fine print. Im very careful with this This USD15.00 is processing fee  I hv been using booking.com for my previous trip and it was good. This time regretted using AGODA |
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Nov 24 2013, 01:28 PM
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#3
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Senior Member
1,375 posts Joined: May 2010
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QUOTE(Human Nature @ Nov 24 2013, 01:07 PM) If i recall, at the room selection page, it will state whether there is a $15 processing free or free cancellation choice. This is what they show before booking & after key in credit card details (Standard)For those with free cancellation, you can see this at the manage your booking page: Total amount charged : USD 375.42 Cancellation Fee : USD 0.00 Refund : USD 375.42  Terms & condition: http://www.agoda.com/info/agoda-termsofuse.html Maybe u can help me to point out which part ?  Received their email after cancellation:  Not that I cant afford USD15. They can mention earlier and I can accept, but dun give surprises lar |
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Nov 24 2013, 01:41 PM
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#4
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Senior Member
1,375 posts Joined: May 2010
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QUOTE(Human Nature @ Nov 24 2013, 01:32 PM) It is under 'Manage your booking' at your account profile. I have saved it as PDF and would provide it as evidence if there is any 15$ being charged. Anyway, no plans to cancel my booking yet Ya, that's after you made the confirmation payment. Not prior to the payment. While they have the rights to avoid spam booking and charge a fee, USD15 quite high and came as a surprise. Anyway, enjoy your trip |
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Nov 24 2013, 02:03 PM
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#5
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Senior Member
1,375 posts Joined: May 2010
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QUOTE(Human Nature @ Nov 24 2013, 01:49 PM) Merchants do not have a right to simply charge a fee without informing the customers. As for Agoda, they do display whether there is a $15 fee or totally free at the room selection page. Nope» Click to show Spoiler - click again to hide... « My mouse pointer was over the "Free Cancellation" *edited: spoiler This post has been edited by furryfluffy: Nov 24 2013, 02:04 PM |
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Nov 24 2013, 02:15 PM
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#6
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Senior Member
1,375 posts Joined: May 2010
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QUOTE(Human Nature @ Nov 24 2013, 02:13 PM) This is what i have got, comparison between the left and right side: YesBut the room I book is the "Free Cancellation" one |
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Nov 24 2013, 10:20 PM
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#7
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Senior Member
1,375 posts Joined: May 2010
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QUOTE(Human Nature @ Nov 24 2013, 02:19 PM) I have seen yours also, i guess their system also also abit crazy sometimes haha After I lodged a complaint, i got this:  » Click to show Spoiler - click again to hide... « |
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