QUOTE(mamamia @ Dec 18 2017, 02:12 PM)
Thank you for your email
Further to your enquiry raised, we wish to inform that for any spend made from 1st January 2018 onwards, the cash back rewarded will be based on the new cash back terms and conditions
We hope your concerns have been addressed. In the meantime, please email us again at uobcustomerservice@uob.com.my or contact our Customer Service at telephone number 03-2612 8121 (KL), 04-2401 121 (PNG), 07-2881 121 (JB), 082-287 121 (KCH), 088-477 121 (KK) if you require further assistance or information.
β-
Above is the response from their CSU, they r very cunning.. quietly make the changes effective 1 Jan instead of 5 Jan which is less than 21 days notice period.
QUOTE(hrwst @ Dec 18 2017, 06:54 PM)
Thank you for your email.
Please be informed that the revised terms and conditions for the YOLO card will be effective 5 January 2018. Therefore, all transactions between 1 January till 4 January 2018 will fall under the current terms and conditions as mentioned.
QUOTE(lolento @ Dec 19 2017, 09:33 AM)
Thank you for your email
Further to your enquiry raised, we wish to inform that for any spend made from 1st January 2018 onwards, the cash back rewarded will be based on the new cash back terms and conditions
We hope your concerns have been addressed. In the meantime, please email us again at uobcustomerservice@uob.com.my or contact our Customer Service at telephone number 03-2612 8121 (KL), 04-2401 121 (PNG), 07-2881 121 (JB), 082-287 121 (KCH), 088-477 121 (KK) if you require further assistance or information.
Yours sincerely,
Sheila Benny
Customer Service Unit
United Overseas Bank (M) Bhd (271809K)
@mamamia I believe the CSU that reply me is the same as the one that reply you. Exactly the same sentences.
QUOTE(mamamia @ Dec 20 2017, 01:55 PM)
Update after I questioned them on the 21 days notice requirement, different CSU this time : Hema Preetha
We refer to your email dated 18 December,, 2017 addressed Customer Service Department on above mentioned subject.
Further to your concern , we have further checked and confirmed that if you have meet the minimum spending of RM500 within 1/1/2018 to 04/1/2017 you may entitled for the cash back based on the old term and condition
QUOTE(fruitie @ Feb 21 2018, 03:43 PM)
I think others are also affected. Does anybody have any B&W that anything before 4th should follow old policy? Kindly share again. I give them until this Friday probably and if still not credited, I will shoot an email to them and escalate.
above, requoted here in v9 thread for references.
contradicting infos