Still waiting for Jan's cash back. Based on previous experience, Feb month took longer time to credit compared to other months.

Looks like this is not a too bad card but unfortunately it has no AF waiver criteria.

At least YOLO has, so no need to argue and beg them.

I only have one AmEx, so gotta save for something better.

Many years ago, I did have Preferred Plat which sent to me without my approval. I cancelled right away.
No, it's not free AF.

Did or did not?

I'm same like you. I swiped before the new policy took effect and didn't receive any cash back.
I thought it's by batch but looks like ours is not credited.

I think others are also affected. Does anybody have any B&W that anything before 4th should follow old policy? Kindly share again. I give them until this Friday probably and if still not credited, I will shoot an email to them and escalate.

Thanks for the information. Looks like I will need to start my complaint engine soon.

Wah, yours worse than me. You swiped 8x, I didn't swipe 8x but just few times and 1k in total.
I wonder why yours didn't receive then..

In conclusion, if you spent just exclusively before 5th Jan, you will not get cash back.

If you spent before 5th and combined with minimum swipes after 5th, you will get cash back even for transactions incurred before 5th Jan.

Who else in first situation? Looks like we need to complain. Damn it, if I know I will drag some payments to 5th.

No la. I'm always in the same batch. There are few of us haven't received and all fall into situation 1.

I will do so if still nothing received by tomorrow.

This time it will not come, I don't think it will. We will have to complain, however yesterday cybpsych compiled some responses from UOB, there are mixed feedback. Some said entitled, some said not entitled.

I lazy to achieve 16x since supposedly before 5th should use old policy.

I hope they will credit to the rest who got affected as well and not those who complained..
Regardless, thanks for alerting them.

mamamia complained as well and will be credited within 5-7 days. I wonder if they are acting reactive way, only those complain will get cash back.

Yeah, I believe so and hope they will check thoroughly.

Yes because FCFS basis.

I dropped them an email during lunch hour, let's see how long for them to reply and resolve for me.

Still nothing for me but I already got reply from them. If I understand from the email, it says I should get by today since today is the last day of Feb?

"Thank you for your email.



In regards to your enquiry, please be informed that the cash back for all eligible spending from 1st to the 5th January 2018 based on the previous terms and conditions will be credited to the credit card statement by the last day of the current month (February 2018).



Therefore, we would like suggest you to refer to the next statement for the crediting of the cash rebate."

I worry now.

I sent yesterday.

I swiped on Digi bills, UniFi bills I think.

I received another email, and now it reads as below:

"Thank you for your reply.



We wish to inform that the crediting of the cash back is normally done within the next statement cycle.



In this regard, we would appreciate if you could monitor your coming March statement and revert to us if the cash back is not credited accordingly."

Well, my statement date is on 12th, I can wait and don't mess with me, or I get BNM in.

Add-on: I replied back and quoted this phrase from their T&C: "The monthly Cash Back earned in a calendar month will be credited to the Cardmember’s Card account by the last day of the following month."

Let's see what they are going to reply me now.

This post has been edited by fruitie: Mar 1 2018, 01:39 PM