PLEASE READ BEFORE YOU PROCEED
10 Things You Should Know About UniFi

1. This service is a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract period.

2. If your premises reside in high rise building served via copper, you must terminate your existing Streamyx service (if any).

3. Minimal drilling is required for fibre installation to the premise. You will be responsible for providing TV and 4-socket extension cord to complete the installation. No installation appointment will be made for premises under renovation.

4. All triple play services (internet, voice and TV) must be activated during service installation. Partial service activation is not allowed.

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

6. UniFi account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.

7. Installation fee includes external cable entrance up to the internal wiring with maximum of 15 metres for fiber cable, 15 meters for Ethernet/phone cables and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres and 30 metres casing (raceway) and charges will be included in your UniFi bill.

8. For other non-standard installation e.g. wiring above ceiling, underground and conceal wiring, you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.

9. Please provide correct and valid Billing Address / Postal Address. Select either paper bill or e-mail bill (please provide valid and preferred e-mail address). Bill is also accessible at myUniFi (https://occ.unifi.my). TM may impose a minimal monthly charge for paper bill with notification given.

10. All UniFi equipment provided by TM is subject to 12 months warranty period.

IMPORTANT NOTES (MUST READ)

Internal Wiring
Minimal drilling is required for fibre installation to the premise to allow fibre cable entrance into the house. Internal concealed wiring will not be carried out by TM. However, customers can arrange their own or choose from TM’s authorised list of contractors at their own expense. TM shall propose the recommended list of contractor for the concealed wiring (wall or ceiling). As this is beyond the job scope of RNO, customer will deal and make payment directly to the contractor. Operationally, reappointment is to be arranged when the conceal wiring is completed. Customer is required to inform TM for installation appointment.
Premise currently under renovation
During installation day, TM will not proceed if the customer premise is under renovation unless insist by customer, TM will charge customer accordingly if request for other appointment time. Customers who are having their home renovated are advised to inform TM prior setting service installation appointment. TM shall not be responsible for any damages resulted from construction and renovation done by customer through third party during or after the installation.
Customer Unreachable and Change of Appointment
Premise inaccessibility or deferment of installation appointment upon the installation team’s arrival at a customer’s premise will be subject to a charge of RM100. Re-appointment will be subject to time slot availability.
High-Rise VDSL & FTTH
For high-rise (condos, apartment, office building) ,TM would require to access the MDF/SDF room to physically activate the port which normally locked by the Building Management/Maintenance. Therefore, customers are required to communicate and make arrangement with your Building Management/Maintenance Office to ensure someone is available to grant the access to TM UniFi Installer to MDF/SDF room during the installation time. Without the access to MDF/SDF room, installation cannot be performed and TM has to revisit which will incur unnecessary cost to customer.
In the case of copper wired building that uses VDSL2 technology, successful delivery of UniFi services is subject to technical testing. TM has the right to cancel the order should the building copper wire is deemed as not passing the technical test or not ready to deliver the service.

Requirements & Installation Guide
   

From making an appointment to the signing-off of the Service Acceptance Form, here is a complete step-by-step process of how we bring UniFi into your home or office.

Step 1: Appointment

Appointment is made at the point of registration. You may choose your preferred date and time for UniFi installation but please note that installation for FTTx (Fibre to the Home or Office) is expected to take between 4-8 hours, and for VDSL2, 2-3 hours.

24 hours prior to the agreed installation date and time, the TM UniFi Centre will call you for a final confirmation. Our UniFi technician will also call you just before he goes to the agreed address of installation.

Step 2: Site Assessment

Upon arrival at your home or office, our technician will brief you on the step-by-step process of the entire installation. This includes:

(i) Site assessessment (outdoor and indoor)
(ii) Cable entrance (drilling point for FTTx)
(iii) Equipment termination point
(iv) Route of wiring

In the case of FTTx installation, our technician will determine the location of the Fibre Distribution Point (FDP), whether it is located on an overhead pole, or underground. If the underground fibre access is blocked due to any home or office renovation, it may require a longer installation period than for overhead fibre access installation.

For VDSL2, site assessment is much quicker since our technician need only access the building’s MDF room and perform the necessary cabling there.
Note: VDSL2 - your existing Streamyx or Business Broadband access will be disabled during this exercise.

Step 3: Installation

It's time to complete the installation process. As part of this process, some minimal drilling may be required. After laying the cables we will determine which modem is suitable for your home. Indoor installation requires more time as our technician needs to lay the internal fibre optic cable. Cables of sufficient length will be provided. However, in cases where additional cable lengths are required, some minimal charges will be incurred. To prevent unsightly wiring, wires and cables will be housed in proper casings.

However, if you wish it to be a drill-free installation, and if the fibre optic cables are required to be pulled through your home or office ceiling, we have a panel of contractors that you can work with, the costs of which will be borne by you.

VDSL2 does not require drilling since UniFi connection will come from the existing phone jack in your home or office. For this premise type, indoor installation requires minimal setup time.

Step 4: Equipment Setup

After laying all the cables, it’s time to connect the equipment. Our technician will first set up the BTU followed by Premise Gateway, Set-top-Box (for Residential package only) and DECT Phone. Once the equipment is tested and works properly, our technician will then show you that all the services are in working order.

Step 5: Completion

You are required to sign-off a Service Acceptance Form (SAF) as part of the process to complete the installation work. For a complete understanding of what TM UniFi service is, please read the terms and conditions in your service agreement.

The fibre of UniFi: http://www.themalaysianinsider.com/feature...fibre-of-unifi/
Getting Unified – A walkthrough: http://www.themalaysianinsider.com/feature...-a-walkthrough/
The Unifi Installation – My Experience: http://www.shaolintiger.com/2010/12/29/the...-my-experience/

UniFi Set Up


* Thanks to TM twitter for the tweets, links to the article, blog (ShaolinTiger) & video (TheXMagellan)

klseet website for information on TM UniFi
http://klseet.com/


What is HyppTV ?

HyppTV - Entertainment All The Time

this is nice

How come this thread close so fast but TIME already has 6k++

damm..my Asus router D12D1 almost overload..Ram left 1MB..
while waiting Time come my house install..
i thinking doing dual wan for unifi and Time scare current router i use straight hang

about Time thread..last time i got voice up but no one layan me..haiz..
so it continue increase

This post has been edited by djhenry91: Apr 4 2016, 12:14 PM

Yeah I thought new thread starts at 250 pages?

Fruitie told it's 2500 post in past few days if not wrong.

Because no one created the V3 for TIME fibre thread
Bro, if you can afford 2 ISP at one time, you can afford AC68U lar
Our forum rules is actually 2500 post, not 250 pages

125 pages.

Yes.
Though the system can sustain more pages now but just want to avoid it for overloading. So, just stick to 125 pages = 2500 posts for now.

Thanks for the new thread, jolmy!

wanted to..budget takda la..jus bought wireless printer..take me some time to let printer connect to router via wifi..
i still need buy homeplug with ac through to replace the old without ac through

anypony already use 100mbps? my hand really itchy to apply but will wait for user review firtst before subscribe

25 thread de and my apartment at taman puchong permai still no unifi gg

This post has been edited by misaka: Apr 4 2016, 12:27 PM

fruitie you need to advise ezinger to create new topic for TIME fibre

Welcome

I just submitted my interest via their website and now to wait for them to give me a call.

maybe your apartment is under TIME fiber?

nope i think is under maxis


This post has been edited by misaka: Apr 4 2016, 01:00 PM

then there's no unifi lor..

u needed to apply Maxis only

well they say no fiber , but last year some tm guy dig cable from tm manhole outside of my apartment into apartment mdf room

oh then u needed to submit your interest at TM website. see what they say

anyone know where can i buy the fiber cable from inhouse white box to the router?

what type of cable and connector does unifi use?

Prior to UniFi 100

UniFi 30 / 50= RM 169 / RM 219
+ Aneka = RM30
+ Ruby = RM40
+ Varnam = RM30
+ Jumbo = RM60
-Special Discounts = RM 20
*1.06 = GST Included

Post UniFi 100

UniFi 30 / 50= RM 169 / RM 219
+ Aneka = RM30
+ Ruby = RM40
+ Varnam = RM30
+ Jumbo = RM60
+ Voice Pack STD (Free) = RM 0 worth RM 20
-Special Discounts = RM 10 only for Ruby
*1.06 = GST Included

UniFi 100 = RM 299
+ Aneka = RM30
+ Ruby = RM40
+ Varnam = RM30
+ Jumbo = RM60
+ Voice Pack STD (Free) = RM 0 worth RM 20
-Special Discounts = RM 30
*1.06 = GST Included

maybe TS can pin this up.

Yes you can but they might not give you the newer equipment that's being installed around recently.. I'm in a similar boat and they refused.. So I've decided to wait out the contract to terminate and reapply. Who knows, TIME might get into the building by then.. Ditch TM straightaway.

This post has been edited by voncrane: Apr 4 2016, 05:07 PM

lel i submit my interest at tm webside like 10 time de everytime no reply

I do now some apartments in Puchong only have Maxis Fiber. There was a time when there is none and residents there rely on wireless broadband like P1, Yes, etc. and unfortunately TM is unable to provide any service there (sort of Maxis monopolizes these areas) and the only fixed services are from Maxis.

So I have a friend who stays in Kenanga Apartment (behind SetiaWalk) & that area had just been wired for Maxis Fibre some time last year. Unfortunately for people living in these areas, they don't have any choice but Maxis which is the most expensive of all!

Just now went to TM counter asked.
My VIP 10 was @ RM179.
New 30/10 will be RM199. I missed the promo period.

deng existing UniFi still can't upgrade to UniFi 100 yet via reseller.only for new install.

Ouch
They increase the price already?

Gila la TM
While TIME can offer ridiculously high speed for a really cheap price, TM continues with their arrogance, even dare to increase the price of their plans

the price didn't increase,only no more discount

then it's very hard leh

seriously

SILICON ELECTRONICS SDN BHD

LOT 1.25 (1ST FLOOR), IMBI PLAZA,
NO, 28, JALAN IMBI,
55100 KUALA LUMPUR, MALAYSIA.
TEL : 603-21414148, 21440789, 21450289

Too bad this fibercity don't have wide coverage until my home.

This kind. SC to SC Single Mode Fiber Patch Cable.

well least they have fiber internet my aprtment here all force to use p1 winmax this is bs

To be exact, previously we get RM20 discount but without the RM20 Voice Pack (600 min calls)

Today the Voice Pack is bundled together, whether you want it or not, you will pay for it.

not really correct,u get the Voice Pack worth RM 20 for free for this new promo.

so the exact amount if UniFi 30 + Aneka + Voice Pack = 169+30+20 = 219

but this new promo 169+30+0 = 199

All excluded GST.

This post has been edited by Xefron: Apr 4 2016, 02:00 PM

When I called up for upgrade, the SC told me that since I'm using Mega Pack, I won't be getting the RM30 discount and free voice plan and instead will be charged RM319.

So, took the upgrade with Aneka pack for RM299 but got penalty of RM10 for "downgrading" Mega Pack to Aneka Pack. Demmm..

UniFi 100 area ,Maxis 100 area never cross each others.
Maxis 100 area,TIME 100 maybe.
TIME 100 area,UniFi 100 don't think so.

urm i thought unifi 100 currently on promo with ruby also is still rm299? kindly enlighten me if im wrong.

My BTU was Alcatel-Lucent I-240G-P which come with Gigabit ports. Maybe they wan to change the router only.

Yes, 299

Hmm, previously we get RM20 discount but without the Voice Pack.

So now the Free Voice pack is bundled in but without the RM20 discount.

In a way, you are right based on how they itemize the breakdown of charges. But for those of us who are enjoying the RM20 discount, we would see it as new users being forced to take the Voice Pack, hence the price "increased" RM20.

may i know if upgrade from unifi 30 to unifi 50, is the btu need to be replaced? previously upgrade from vip10.

No, direct upgrade within 24 hours.

No, I am still using the same BTU on my 50Mbps.

yushin If you can be patience, just wait until your contract is about to expire
Someone from TM will call you to offer the best promotion available at that time

If they don't call you, do what I did
I waited for the contract of my previous VIP 10 to expire, then I call 100, tell them I want to terminate
But I also tell them to advise their loyalty team to call me to offer the best plan available

so, what's the current best plan u're on?

wah TM also have "loyalty team" juz like Maxis

What you can do with 100 mbps?

Is 100 mbps fast enough?

Credit cards also have, it is called retention department.

looks like most company have their "loyalty" or retention department..

anyhow, can u post at TIME Fiber thread. ask TS of the topic to start new thread.

I tell, no one layan me

Why is it so bothering you la?
Don't need to go around asking people to close threads.

I have done for now. If the thread is active, I will usually ask, if it is a slow moving thread I won't bother.

Love the way you think.. Glass half-full..

They better not try that with me when the time comes.. It's in a few months, so we'll see..

That's been the plan.. I've already whetted their appetite to retain me by them calling before and we negotiated over a few days, before I declined their "no difference" offer.. Been with them a couple of years, always paid promptly.. So will see how loyalty is rewarded...

if so call free phone call can be exclude (mean minus 20) sure i will subscribe 100mbps...

need to wait until got calling from tm... and then slow2 talk to them to exclude that thing.... hopefully works...

the price.... it is hurts very deeply....hahahah

Hi, need your recommendation for a good Asus Wireless Router.

My family just upgraded to Unifi 30 lately and we found the existing wifi router is bad with poor coverage.

Based on the floor plan I draw, these are the current wifi coverage that I manage to receive with the existing Unifi wifi router with the modem mark X.


Would anyone please recommend which Wifi Router should I get to boost up the wifi coverage for all three rooms with budget less than RM500? Primary use for Online Gaming, Torrent, IPTV, FB, Youtube, Surt Net.

**These are the model I found: RT-N12HP / RT-N14UHP / RT-AC1200HP / RT-N18U

Thank you.

Checkout the RT-AC55UHP... You'll get Dual-band wireless-AC1200... Price's around your budget.

Or you could get a WiFi range extender which is a cheaper option.

You've got the same package as I am too?

I believe you've already taken the upgrade with Aneka pack for RM299... I'm still on the older VIP10 Plan with waived fees on the Hypptv Mega Pack. Some similar subscribers who've upgraded to the ADV30 plan managed to negotiate the free Mega Pack into their current bundle. I was offered a similar deal but declined mainly because they refused to upgrade the much older equipment with the newer ones & include the free voice plan. They had no problems renewing the contract for another 24 months.. I wasn't pleased with that and so awaiting contract termination.

This post has been edited by voncrane: Apr 4 2016, 06:59 PM

I see. I was one of those user who got to retain my existing mega pack with free calls, sucks when they told me all that will be discontinued if I upgrade to Unifi 100 but since there are no alternatives, got to go with it. Hope they will come to change the BTU and that TM router which collecting dust in my drawer.

Although, earlier this evening someone from TM called and told me my application for upgrade has been duly noted, just that they need to wait for upgrade confirmation if it is doable and will be calling me back once confirmed. Looks like my waiting time for the upgrade went from 7 working days to unknown now.

Quick question, has the international link been fixed yet? I am still getting lots of latency issues

Unifi biz subscriber here since day 1, if they don't have respect for loyal customers then they can screw off.

Really absurd prices.

Nope.

I've been checking their tweets and FB. They still have no idea when it'll be done

hi guys would anyone know when can we apply for unifi once they fixed them fiber boxes on the phone poles?

cuz i see that in my area they completed fixing the boxes already not sure when can go apply lol

last time considering upgrading to 50mbps now got 100mbps lagi tempting.

Do i need to go to TM point or just can just upgrade my current plan (OKU plan) by just calling hotline 100 ?

Wow OKU plan, I wonder how much they offer u for 100mbps?

nah, they don't offer me anything. OKU plan still the same since 2012.

20mbps nowadays no longer enough for my usage.

oku plan i think you must go tm point

So TM expect OKU to go to a TM point now?


.....................

This post has been edited by SSJBen: Apr 4 2016, 11:17 PM

i thinking how they communicate with OKU people like deaf
dont say TM call them la..i think OKU people which is got deaf disability like my cousin need walk in but by use pen and paper to communicate

Expected Cable ship arrival date: 6 April 2016 at 1900MST
Revise Expected repair commencement date: 7 April 2016 at 0100MST
Revise Expected repair completion date: 12 April 2016 at 1900MST

https://www.facebook.com/everyoneconnects/p...154845586043881

i was expect 23 April as completion date due to not easy to repair broken sub cable

well the timeline can change at the last minutes

later delay again

At least the international connections was not too bad in the recent weeks unlike when the fault first happened on February 29.

TM diverted some traffic via different cable connection

Ya of course. Only thing is in the beginning, the traffic diversion/management was not optimum, hence the extreme slowness. But over the weeks, the traffic diversion was better managed, hence the not too bad situation we "enjoy" now.

My take on this is more that TM reluctantly opened its wallet and coughed up some cash to buy bandwidth on alternative routes. Something that more 'enlightened' service providers do preemptively as a contingency, so as to cause minimal disruption to their subscribers should a cable break happen somewhere.

Let's call a spade a spade. Cable breaks don't just happen to TM. They happen to everybody. TM just happens to be pretty bad at having a backup plan when one occurs. And to be fair about it, they are not the only one like that in the world... although a lot of people like to think so and it seems like that sometimes . I've seen worse throughout the years, to be honest.

True, I remember those days in the past when I was a Jaring subscriber (the days of dialup, and the few years I used their Flite Wireless broadband), same thing happens.

Check UniFi Coverage

Only for checking coverage not to make order.

This post has been edited by Xefron: Apr 5 2016, 08:30 AM

yesterday Unifi technician come to house to fix STB not function. after fixing ask them about 100mb.. he said ya got.. but u have to terminate current unifi and appy new....

Called TM yesterday and told them to upgrade to 100Mb but they said its gonna take 7 working days. I told them to go fly kites. I gave them my terms which is upgrade within 3 days or keep my current package and I will be jumping ship. Activation can actually be done in 24 hrs actually, but these lazy asses are taking 7 days to shake their balls? So, they either value their loyal customer or lose them.

She then reached her boss and everything. Then she read the TnC which includes the line that the upgrade will take 7 working days and she asked whether I agreed? I said I agree if my terms is met.

So let's see how it goes.

No such thing as need to terminate then need to re-apply. It's just a plan upgrade.

Wrong person to ask. You should be asking the sales person, not the technician.

i know 3 days are more than enough... only they have some hiccups at the back end right now.

so somethings need to be done manually

i just ask as they are around. anyway 30mb enough for me streaming everyday..

Did they charge u?

Just received call from TM. I was told that the RM 299 for Unifi Pro is valid for 24 months only. After the 24-month contract has ended, the price will go back to RM 329.

After lodging my report to skmm, yesterday unifi call me, told me that they cnnot change the price and sying that time price is their decision and i already agreed to use unifiservice so i have to pay according to whT im hve signed up in the firt place.i stright away shoot telling them their price is bloody expensive, tying customer with stupid hypptv content and monoplolize the market, pity the girl who called me hv to listen me dropping the shelling..LOL