Guys, having this packet loss issue for about a month now.

Lodged a complaint, technician came and check signal strength, changed modem & router etc but I'm still getting packet loss.

TM just won't accept that the problem is probably on their side. Mind giving me some advice?

PS: I already lodged an MCMC report few weeks back.


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Gather as much proof as u can, den complain to tm n cc to mcmc..

Kill the iFlix app, then relaunch again.

What other proof can I get? Their technician came and said all the hardware are in order and yet the speedtest show high jitter :[

Hey everyone I'm having problem with my HyppTV since April and I've been calling TM every Friday about the same problem. Nothing seems to change. Anyone have the same problem as me? How do I report to KPDNKK or MCMC/SKMM or CFM?
Tldr:I subscribed to Aneka Pack but I can't watch it and I'm still paying for it

UPDATE(7/6/16):After months it's fixed today.

https://forum.lowyat.net/index.php?showtopic=3953241&hl=

This post has been edited by NielWooWoo1205: Jun 7 2016, 10:42 AM


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We can login to Iflix on HyppTV? What device are you using for iflix? Is it via android apps? Normally I kill the apps then open iflix using a browser, than when I manage to automatically log in, I relaunch the app. I think iflix seems better in detecting Unifi using logging in via browser than via apps. There is no username @ password for iflix unifi. It detects that you are on unifi and log in automatically.

Mine still no surprice upgrade.... TM long loyal customer here.....

It's working now after exiting the app and launching again. Thanks guys

http://aduan.skmm.gov.my/

make sure you demand for a rebate as well since you have been paying for the aneka pack since april

This post has been edited by cannavaro: Jun 7 2016, 10:39 AM

It's okay it's fixed now.
Thanks!

Today received SMS with report ID and also standard response saying will look into the case. Let's see if they can fix my 28Mbps issue.

OKAY.... hopefully they will fix ur issue.. report to us the result

For my case my first day subscribe VIP 20 cannot reach 20mbps also.. always stuck at 18-19mbps... If ur problem solved den I'll do the same thing LOL.

haha, fruitie ur reply always sass me so hard.

Last week reported my router problem to tm, today the technician came and replace new router but too bad it is not the d-link 850L.

However, this router comes with dual band as well, but I can't seem to change the wireless settings or change dns on this router. :/

Can u tell me how to watch iflix on hypptv?
Only can watch using laptop and iPad now.
Hypptv refuse to install

Alright, I will update here.

My style.

Does the packet loss issue happen when you are using Wi-Fi or connected using cable?

anybody who is still under contract for vip5 and manage to get upgraded to vip30 for Free recently?

VIP10 and not Advance 30.
If from VIP 5 to Advance 30 for free, I will definitely complain to MCMC.

just got a call from TM.

currently i'm on 10mbps get offer for RM199 for 30mbps...

free aneka pack...worth it or not?