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Unifi Official TM UniFi High Speed Broadband Thread V25

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Neodammerung
post Apr 6 2016, 06:49 PM

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QUOTE(poh880 @ Apr 6 2016, 06:12 PM)
Mine also the same, just this morning they came to install 100M and I expect to see the result immediately but was told my order stuck at PONR status and it was due to TM system error. I was told to wait until tonight or call the installer again tomorrow. bangwall.gif
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Same thing happened to me today. Upgraded two accounts, one was able to see new speed immediately, the other stuck at ponr as well bangwall.gif asked to wait till 8.30pm today, if still not upgraded asked to contact tm again. don't understand how one could have gone thru but one stuck when both upgrade at the same time and both under single name. glad to know I'm not the only one facing this problem tho sweat.gif sweat.gif
Neodammerung
post Apr 6 2016, 08:34 PM

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Just got a text from tm telling me their "rectifying" my installation and will contact me in 14 days to arrange for installation. 14 days! Just need to update in their system since technician already came to change the router. 😑😑
Neodammerung
post Apr 7 2016, 01:25 PM

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QUOTE(poh880 @ Apr 6 2016, 08:46 PM)
What are they trying to rectifying??? Look like major problem hmm.gif
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No idea, supposed to be simple system upgrade only bangwall.gif has yours been upgraded?
Neodammerung
post Apr 7 2016, 04:12 PM

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QUOTE(poh880 @ Apr 7 2016, 02:15 PM)
yes biggrin.gif
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Damn. Haha. They came back to your place or just upgrade in system and notify you?
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