It's been few days trying...

Directly call to bank branch, nobody pick up.
Call to 1-800-22-5555 nobody pick up.
Call 03-2179 5000 nobody pick up.
Email to customersupport@publicbank.com.my never reply.

Seriously, worst ever customer service

Hi Bro, I would agree with as I also facing the same issue. I want to query regarding my hire purchase for final payment/month and call branch but no pickup. email customer service and branch also no reply.

can we CC email to Bank Negara and complain?

Of course can. Public bank will suffer because of your complain.

CIMB customer service took one week+ to reply my email. Problem already solved by the time i got reply from them

really? when they want my money aka insurance scheme, they are so easy to get and find.

hmm...their credit card division kind of efficient though

Agreed. CS replied email within hours. Take money easy, but when got complains susah for us all.

Yep their CS is the worst. I have to call for 2 days then only got people pick up.

Agree. Takes 2 month to process my car loan. Ended buy the car cash. Some staff lie about the loan status after i directly go to HQ. Cant wait for other 3 month for new app.

that's weird....my gf got the car loan within a week

They do reply my email, just that it take one hell of a long time.

For their hotline, don't bother. You should try and their direct line. My call got pick up with 2 rings with their direct line.

Mind giving the direct line number

That is depend on the branch and the department that you wish to speak to. My case is at Puchong regarding stock trading. They give a number to call when I open an account with them.

if you are VIP to them, you will have their manager personal handphone..

Okay. Understand...

They efficient over the counter.

by the time this thread is up. more and more similar thread such as "Maybank worst service , CIMB the terrible bank etc etc.

Im not the staff of Public Bank but so far i had no issue with them. Depends on each person bad experience. I had terrible experience with Maybank and CIMB but not in this thread i wanna mention.

I don't like PB in general. Their technology and so on is always so left behind.
Even you open Basic Savings, they still want you have the paper passbook.
And worst is their system is traditional and stuck to old methods.
One time I went there to close account, they give me lansi face.. say this one is NOT our branch, go to your home branch to close..
Nowadays, most banks can close account any branches.. but not PB.
PB also some of their things : like other bank's IBG GIRO can go 30k per day, this PB limit it at 10k or something and ask people to get some sort of gadget if you want to IBG More..
And worst, PB is not shy to implement penalties and extra costs here and there... This cannot that cannot, this want charge that want charge.
Like their Gold Savings Account, other bank minimum maintain 1g Ok.. PB must maintain 2g.
Other bank, you keep whatever g of gold also ok.. PB must keep 10g per year.. or else u gotta pay RM10 per year penalty charge...
It is famous for being one of the most 'kiamsiap' banks in Malaysia. Heard that the staff inside also have toilet paper quota cannot use too much at toilet.
And their Internet Banking is always lagging just like Maybank2u in the old days. You load need to wait the loading circle to turn maybe 10-20 circles before your page can finish load.



This post has been edited by filage: Feb 23 2017, 01:41 PM

their CC customer very ok...very helpful so far...

same hlbb, not sure other banks, why close account MUST go to the branch where u open account?

The car salesman told me need 4 days for the car loan approval. I brought him to the bank and talk to the hire purchase boss. Same day approval. But I did open a new FD at their bank.

that's diff...you potong jalan....

CC to BNM. they will reply in 4 hours!

They say is SOP, I ask further - your open account documents are with the branch.
Actually this is primitive already. If you close account with other banks at any branch, they also will not ask your home branch for documents. At most it is just an instruction that will channel to your home branch.
So I say if I open the account at some faraway kampung and I left the place for a long time already, then I cannot close la? They give me lansi reply and say, "yalah tht's why our bank is looking to change the system".

Answer is simple. Say you open in some far away kampung. Because you they need you to return to that kampung, most people won't do that. Just leave the account as it is. Money is not removed from the bank. Bank is able to make money off this account. Imagine there are 100000 people with this kind of thing. Easy money for the bank.

I heard if leave it untouched for 7 years will go to unclaimed money or something. If savings account, each year deduct RM10 for dormant until the 7th year. If left RM20 only like BSA, then 2 years dormant become RM0 consider closed. But this is still okay compared to other things like investment accounts where you still hold significant amount there and unable to close.

Seriously, I never had any issues calling PBB customer service. Maybe you should check with their branches if they are upgrading their systems.

Normal unless u know the manager personally.

PBB is really using old system / technique banking...

yes their online banking sucks big time. not user friendly at all and like you say, loading time takes forever!

This.

Counter/branch services seems to be ok.

Their other services are lacking.

I don't think so, even if that's the case they should set an automated message in hotline informing customer about the interruption.

Yeah their online banking website looks and use like those vintage website being done in the 90s. Not only that even the internal banking processing has stupid problem, I remember paying my loan installment in the last day of the month and the transaction already done and shown in the loan account but then their system still auto debit my current account and pay to the loan again meaning double pay in that month

They have certain part of their online banking last I seen have note like : The amount displayed here may not reflect actual amount if it is performed before / after [certain times]...

How lousy is that?

And sometimes they have some place they put 999.9999 etc when the field suppose blank or zero..

My experience is taking number to see customer service is a very very long wait...

Same thing today...

Directly call to bank branch, nobody pick up.
Call to 1-800-22-5555 nobody pick up.
Call 03-2179 5000 nobody pick up.

I swear I will never ever deal with this bank anymore when I can refinance my existing loan.

Reported profit every year but never try to improve their core business. Probably the whole bank just riding on past success and gazillions of mutual funds.

Because they still using the old technology, i think 20 years ago
last time Hong Leong also same with Public Bank, but they rebrand the whole image and it look much younger

And yes their management is still reluctant to revamp the whole system, like this only can show nice profit to their shareholder

This post has been edited by yhtan: Feb 24 2017, 02:23 PM

Lousy bank = PB online banking always in blank page.... tried with IE, FF and Chrome and all are the same.


Attached thumbnail(s)

Yet many Msian Chinaman prefer this bank. They also now have connections to China.

Msian UNCLE?

I think this applies to nearly all local bank, maybank also request me to go to the same branch to close account last time.

But if it is really too much hassle, transfer all your money out until left RM10... then in few years time, the account close by itself lo...

Yes, many of this apeks sing the 我是支那人 song.

Damn.... I have been waiting for 2 hours their online banking and still white blank colour

recently i contacted hlbb online help chat.. i made complain about this, and they now allow to close the account at any branches.. i saved the chat script just in case if the other branches don't allow, i will show them the chat

anyway, i still don't see the point why MUST close accont at home branch.. all should be connected..

My experience with public back cs few days ago was very positive. Call made to hotline was picked up within reasonable time n another call to branch was equally as smooth. The later was picked up with 2 rings. N she didn't sound rush n was friendly to answer all my questions. Both call was made before 10am.

PB service has dropped a lot over the years and I find their customer service over the counter to be pathetic. They lack of simple manners while i find Maybank to have improved a lot over the years. HLB customer service isn't too bad as well.

Yes, compare with other local bank, Maybank did improved a lot. Their branches customer service also one of the effective & proactive so far I experience, followed by Citibank (best telephone banking in Malaysia) and Ambank.

can alwaysraise the unsatisfactory service to BNM

I just stop patronizing PB and move to better service banks.

Their loss, not mine.

Thats why is very depends with the ppl who encounter it.

Setitik nila rosak susu sebelanga. Not all taxi driver are samseng (beat up grab car)
Not all PB is bad. My experience with PB is superb.

For me, Maybank and CIMB is more worse.

depend on location and area

some PB bank staff are to lansi to layan normal peasant especially u jus want do FD promo 10k 20k, coz there are many rich people they want to serve,
Of coz, they cannot rej u, but u can sense that the "dog-eyes" staff attitude when executing ur request

it does happen in my the area where i live

I found that most of the time, their ATMs, CDMs are always out of order, within the bank itself

give me the impression of a typical chinaman company, squeezing costs to the max, deposit interest wise is among the lowest in the industry

u feel that CIMB staffs is godsend if you compare to PBB

Just like any large business with many branches, there will be good ones and also some bad apples.
As many have stated here, it depends on the branches and whether you are unlucky enough to catch the staff on a bad day (yes, unfortunately, not everyone is professional).

Personally, my experience with Public Bank has been very positive over the years.
Three months ago, I went to change my debit card at a PBB branch in Ipoh. It was Chinese New Year period and the place was packed to the brim. I did have to wait quite a bit before it was my turn, but the staff was still very polite and helpful, and helped me with my debit card replaced in just a few minutes, then guided me on how to replace my PIN number, etc. and all the while with a friendly smile.

Of course bad and impolite staff exist as well, but I prefer to believe that if I approach the staff with a smile and friendly attitude first, most times they will reciprocate.

Public Bank Credit Cards thread is up for those that are interested https://forum.lowyat.net/topic/4251865

This post has been edited by DarReNz: Apr 13 2017, 07:44 AM

Bump.

It is the CALL CENTER. It is non existent. And similar to Pos Malaysia Call Center. Also NON EXISTENT.

Their "helpline" only exist in name. 24/7 the line is "engaged".

Any problem go to branch. And queue for 1-2 hours.

But if you think Public Bank is bad, wait till you try RHB.

Actually, ALL Malaysian, or anything Malaysian....pretty much SUCKS. Like the telcos. That goes without saying.

Sigh......if any foreigner says Malaysia sucks, I actually support them. Because, it is 100% true.

The trials and tribulations of being a Malaysian.....sigh.

Changing the govt will do NOTHING. It is changing the thinking, mindset, attitude, basically everything. And this kind of thing cannot be changed, because already ingrained into the DNA.



This post has been edited by WeddingStuff: Oct 12 2017, 04:46 PM

I rarely go into a branch nowadays. I just sit on a chair, and do all my banking with a mouse. The last time I went to a branch was to replace my cards. Pin and pay thingy.

In fact, for a number of things I just set them up as "recurring" so I don't even have to do anything.

I don't quite like the mobile apps, I'm happy with a desktop and a mouse.

Even for things like FD promo which required you to go to a branch not long ago, now I just go click-click via FPX and it's done.

People in this forum with internet access still complain about branch service and call centres?

How many people still go to a branch for things they can do online?

What are the banks which offer online Fixed Deposit transactions?

Stupid Standchart has an icon but it does not work!

Most of them should do, by now, I hope.

Public Bank used to have an "online FD" where you clicked on some buttons to "open" the FD. Then someone from the bank would ring you a few days later and say to collect your FD certificate in person from the branch. That's their version of "online". To be fair, that's a few years ago. I have not attempted their "online" since then.

But the real online FDs that I've used are RHB and HLB. Currently, HLB has a special rate of 4.2% for online FD via FPX (ie fresh funds)

You need priority service which is extremely good. The account manager will come visit you, to open the account, if u need to deposit , do wire transfer or any the account manager will come to your office to do it for you. Don't need to go to the bank, or even line up.

Just open that service, requires 250,000-300,000 cash though in your account to qualify

Hi guys,

I'm trying to get confirmation with you guys here, since calling their centre engaged 24/7.

I want to apply Public Bank account, and want to apply for PBe.
However, the aunty over the counter said that I need to pay charges for some security device if i want to register for PBe (personal).

Is this normal practice by PB?
Do i need to pay the device charges if i were to apply PBe?
Is there any other charges to apply for PBe?

the security devise is called "token"

some people don't want it for it is not so convenience than normal SMS PAC
but some people think this "token" is more secure....

try get more info from here
https://www.pbebank.com/Personal-Banking/FA...ng/PAC-(1).aspx

Public Bank already introduced real e-FD a few years back. In fact, they are currently offering promotion for their e-FD although the rate is not that attractive. Currently, they have two options, i.e. online FD placement where customer needs to collect the cert after placement and e-FD where everything is done online including upliftment.


No, it is not necessary to get the security device for PBe unless you intend to transfer more than 20k in a day. The security device is free of charge. There is no other charges for applying PBe.

Garbage service. Everyone waiting for one customer service officer. Only managed to serve 4 people in one and a half hours.

Other staff sitting around doing nothing. Even after complaining, they still refused to help out.

Wrote in to their email customer service centre to complain. Not sure if I'll get any response.

This post has been edited by thesoothsayer: Dec 29 2017, 01:08 PM

Another experience on morning call to their customer service center. Arrogant attitude

Now still need to go to open branch to close account PB? Anyone have current experience on this?

I am in same situation, personally went and submitted the papers at main branch but somehow they lost it . And submitted again and it took them one week to approve the loan and now I settle all the stuff and waiting for loan money to come through to seller. Already been 2 working days, and i assume delay is due to CNY holidays.

Any ways if it helps try to call 03-2179 6000, it works for me and they usually pick up quite fast but get ready to be redirected at least 5 times.

I have found that almost all Malaysian banks have very bad service for south Asians (not just my experience) and it is very difficult to even open an account (I gave up getting one for my wife after visiting about 6 banks). Despite being premier in 3 banks here, service is very poor and the staff are universally rude and deeply condescending.

The upshot is that I still use my HK/US/Singapore bank accounts for most things and am put off from investing in Malaysia though the low ringgit last year made it an excellent investment destination. It is strange that the govt has so many schemes like MM2H to attract investment and has been excellent to deal with so far but any desire that one may have had to invest disappears on encountering the banks.

There are plenty of places in the world which always welcome your money (particularly the tiny dot next door) and the only reason I have to deal with the local banking system is that nobody else deals with MYR and my local expenses are in MYR.

*deleted

This post has been edited by wenkernboys01: Nov 24 2022, 07:44 AM

Imo there's no worst BANK but rather worst branch

Some place I visited, pb is the fastest and efficient
While others, damn sucks wey.. it takes approximately 30 min for the q to go up also

Well general consensus saying most PB branch sucks..
From PJ right to Klang 😈

Its not that bad if you dont ask for some kind of uncommon service.

My PBBCC, i only go to their branch once to apply. CC and its replacements all by mail.

Its my best card, petron gold visa. Cash back from using petron. And the best benefit is 36 month installement at 11street for purchase over rm500.

Their mobiles banking app are as lousy as their CS quality...

I apply car loan at maybank and Public Bank..
In less than 24 hours Maybank staff call and said the loan is approved ... a few hour later PBB call and said approved as well ...
I told PBB staff, can you offer the loan interest lower or at least match Maybank offer (just 0.5% difference only) ... I said I prefer Your bank than Maybank... and the reply said tak boleh ...

After a month later, PBB Ipoh Yg Kalsom call again and ask for my personal info to update system ... I ask him to write a formal email instead of calling for personal info ... stupid PBB staff rudely said why I m so trouble maker one and said WHAT I WANT NOW ... and yes he do send me the email and the email damn kindergarden email ...

Most of the PBB staff is Chinese ... those middle ranking and lower ranking Chinese work at PBB is suck ... I m Chinese but I prefer Malay banker than Chinese ...

No PBB for me for life

what happened to PBB phone number

Call to 1-800- user busy??
Call 03-2176 6000 nobody pick up.

why la .. sad

Agree

Right now u can go on twitter and fb and tell ur issues to maybank & cimb and evenon social media they can solve ur problems. Good luck with public bank. Most profitable bank but cannot afford at least a rm1k intern to handle social media account?

Sometimes I really cannot understand the mentality. It's like they derive pleasure in tarnishing own company image. If we are the owners, I am sure the first thing to do is to spend some money in keeping website, customer service, feedback in top notch condition. What are the owners and management thinking ?

This post has been edited by aspartame: Apr 25 2018, 10:04 AM

something, for some companies,...they will weight the needs to do that....either thru ROI or impact assessment analysis or others.

I guess, they have data showing,....not necessary for now for the impact of this few complaints (to either financially or branding) are not justifying for the additional cost.

just an example.......those that complaint here...did they continue to use PB banking or related services?

This post has been edited by MUM: Apr 25 2018, 10:41 AM

But the additional cost involved is so small! It is a no brainer. And, not easy to measure impact of loss of confidence, good will etc. By the time one realises, company could be in irreversible downward trajectory. Financials aside, I will just maintain everything nicely irrespective of cost..this is the way our society progresses..by maintaining high standards in everything we do.

they have ISO 9001 "Under the “Provision of Customer Service at Front Office” processes"....
with that, they would have to do periodic reviews of one of the clause requirement ...like clause 4.2: "understanding the needs and expectations of interested parties..."
That clause is also needed to be reviewed during the Management Review input clause 9.3.2.....

thus,...if there is a problem that could cause high impact risk or high occurrence opportunities, it would have to be made known and aware of and would have taken necessary actions to reduce the risk impact or take appropriate actions to enhance the opportunities....

yes, it would be a no brainer....if really not happy; change lor....why still stick with it....when the choice is available and non restrictive..

This post has been edited by MUM: Apr 25 2018, 04:06 PM

I recently called PBB CS regrading issue that i got a error showing on their PBe portal, they asked me to screenshot and email them.

After email sent around 15mins later, i got a call from PBB CS to follow up with that and problem solved. That's was surprisingly quick.

Cough Menara Citibank Cough

try to call their Hire Purchase Centre for assistance. Call till the phone explode also hardly people picked up.

worst case - Lodge a complaint via Customer Service.

Any feedback from their PBB Customer Service?

Any other channels we can lodge complaints?

Which PBB branch is best when it comes to customer service ?

Any fantastic branch manager you can recommend? Any local bank.

Email CS.
Their response is quite fast.

same la... all banks lidat.. i apply cc from stan chart.. all docs give liao 2 weeks later sms me says application rejected. i checked by bnm ccris is all 0 cleared... i msg stand chart ask reason for rejecting my application. they say dunnololwtf? at least give me a valid reason ffs

There must be reason, they wont reject for fun, then again I cant say I have any experience of having my CC rejected..

I also have problem with Menara Shell RHB branch... went to branch 3 times to try to clear off my mortgage outstanding principal, keep say cannot, will try, will check... waste my time.

Until I call the officer who did my loan (form HQ), he told me to masuk their online banking, and just pay there. 5 minutes kautim.

yeap but don just tell me upfront u dono... at the same time i have applied aeon cc but got the card ~.~

I suspect Aeon CC simply whack wan, got once I apply for their Aeon Watami card (its like a lowest discoutn ttype credit card), they gave me spending limit of RM70,000... gila i immediately ask them reduce it to 7k....

but then i check stan chart requirement i fulfill all la. its gonna be my first cc btw.. == the annual celery is like 24k only. what concerns me is they dont tell me the rejection reason. if they tell me and its a valid one at least i can prepare it or changes sth so that nex time i get a mortgage loan or what not i can have sth

Bank usually do not entertain queries on why CC rejected de.

The best you can do is apply some other bank, I agree thatyou should have an cc to start running a credit history which is helpful next time u take a car/housing loan

If we have issues with branch, we email CS? You mean HQ? What’s the email? Like the HQ will give the branch the stick or something?

Actually, I called the branch manager this morning. Seems like she is not well versed with banking operations. Very much in her own ivory tower, she asked her officer call me. Promised to email me proper documents etc by today. Talk only. All empty promises. Till now nothing. Very scary keeping our money with someone who doesn’t take care of their customer! No one picks up the calls at any PBB branch?! Why they even bother list their tel in the first place?!

Any better banks to recommend?

This post has been edited by TiramisuCoffee: Jun 12 2018, 10:09 PM

Yeah I tried calling the officer to follow up this evening. No one picks up!

Change bank