Exactly. If they stop issuing passbook to be client (means passbook is not important), why would they insist of me bringing the passbook upon withdrawal?
Why they didn't insist on passbook upon deposit ?
Want money in don't want money out ?
Purposely cause inconvenience to client ?

Wait you encounter this kind of situation and you will know what's so difficult. You don't feel the pain when you are not the one being poke by needle.
You need to take another queue number to report loss of passbook if you didn't bring it. And with their EFFICIENCY I believe it will take another half hour. After that you need to take another queue number for counter withdrawal again despite you already waited 45 mins earlier on when you step in their branch. If the passbook is really necessity then I have no choice. But what's the use of passbook ? You tell me your logic on the importance of passbook then I will accept if it makes sense.

That's why I said they should make it optional, those who opt out take their own risk.