There are so many bank employees who are not equipped with knowledge of their products and even we as customers are more familiar

I also had a bad experience

Went to the main branch of Maybank (okay OT but to share the bad experience) to request for BSA, cannot, no such thing and to open account MUST have company letter

I showed them my badge and argued then only they allowed but ended up opening an islamic account and charged me RM8

Am in the midst of complaining to the HQ and by this week if no satisfied answer is given I will escalate to BNM

Don't worry I will definately do so if I don't get my refund by this Tuesday

Now give them a final chance

The staff so arrogant and told me "You tak cakap" when I called up and complain

Just feel like escalating to the Branch Manager and give him a piece of mind