if your account was opened with a passbook, until the bank closes down, as long as you are withdrawing over the counter you need the passbook

Please explain why the above apply ?
I'm there in person already and didn't bring my passbook (who the heck will carry the passbook with them) , and because of this stupid requirement I need to travel back and forth my home and looking for another parking spot which will consume me 1 hour plus, why don't the waive the passbook requirement ? Not that the passbook is as important as your IC. Not that the amount stamped in your passbook is important. Not that passbook is "a must" as most bank had phased it out. It's 2024 now and not 1924. Still in dinosaur era ? Stupid bank policy which people will say take it or leave it. Ok, I'm leaving it, had terminated all my account with public bank and switch to another bank. Not that public bank is the only bank in here.