I never really dealt with pbb apart from handling documents from my office.

I also had a bad experience with them recently. Mom wanted to use my name for a car loan. I told her hlb but she insist on pbb. Loan was approved but when asked me to sign, complain my salary slip title written cash voucher. I told him what you want then, forged one? Approved liao complain what. Then say I need do auto debit or apply credit card. I chose auto debit since I had a joint account with mom. Say my account dormant, but when I went down to check, my account is active. Then go down again to do and drop the bomb, joint account requires two person to do. Withdrawal not same as auto debit? It's just a withdrawal to another account of mine but no. So went up and sign credit card application. This will be the last time ever that I'll deal with pbb apart from my office work (which is unavoidable but the jalan sultan sulaiman branch is ok).

Yeah, over the counter is really fast but not attentive. I remembered there was once I forgot and accidentally bank in my clients cheque when he told me to hold for 5 days.

Went to the branch and told them to hold for me. Guess what, they still proceed. I even explained my reason but no, the officer replied she checked the cheque and everything was okay, so she went ahead. I ended up having to listen to an angry man over the phone for fifteen minutes.