gerald7

Maybe, your father can try to use PB SecureSign Token, to authorize banking transactions in PBe website.

https://www.pbebank.com/en/digital-banking/...ecuresign-token

It is a hardware (physical) token which looks similar to a small calculator. PB SecureSign Token is free of charge.

With PB SecureSign Token, your father do not need to use PBe mobile app.

By using a computer (desktop or laptop) to perform online banking transactions, your father can then use PB SecureSign Token to generate OTP that can be used to approve online banking transactions in PBe website.

This post has been edited by kart: Jul 26 2024, 10:43 AM

gerald7 and zuozi

PB SecureSign Token is available for individual owners of savings account.


If the bank officer refuses to grant you the hardware token, request to speak to the bank manager, and insist your right to get a hardware token.


We need to understand that Public Bank have some customers who are senior citizens with probably large sum of money in their PB savings accounts. That is probably why PB allows us to use the hardware token, because it is generally difficult for some senior citizens to use mobile apps.

This post has been edited by kart: Jul 26 2024, 11:34 AM

When the current PB SecureSign Token has run out of battery due to normal usage, PB allows free one-to-one replacement of PB SecureSign Token, provided that you can surrender the current PB SecureSign Token with depleted battery to PB branch.


This is to prove that you have not lost your current PB SecureSign Token with depleted battery, due to negligence.


We are unable to change the battery of PB SecureSign Token, and it needs to be complete replacement of PB SecureSign Token.

This post has been edited by kart: Jul 26 2024, 11:38 AM