Right now u can go on twitter and fb and tell ur issues to maybank & cimb and evenon social media they can solve ur problems.  Good luck with public bank.  Most profitable bank but cannot afford at least a rm1k intern to handle social media account?

something, for some companies,...they will weight the needs to do that....either thru ROI or impact assessment analysis or others.

I guess, they have data showing,....not necessary for now for the impact of this few complaints (to either financially or branding) are not justifying for the additional cost.

just an example.......those that complaint here...did they continue to use PB banking or related services?

They don't need to tell you about it as it's not compulsory for them.  The more people get conned to sign up for paid account, the better for bank business.

Numerous time already banks tried to conned me/persuade me to go for paid account.

Went to a bank told them want to open free BSA.
Bank worker:Oh, we don't have this account. All account need to pay.
Me: Produce proof that free BSA exist (pic from bank webpage).
Bank worker: Oh this account. No good. Limited withdrawal. We charge you if you exceed the withdraw limit. Suggest you to open paid account.
Me: I still want this free account
Bank worker: Cannot.
Me: Go talk to your superior about this account

Finally with a black face,  the bank worker reluctanted and let me have the account.