I don't like PB in general. Their technology and so on is always so left behind.
Even you open Basic Savings, they still want you have the paper passbook.
And worst is their system is traditional and stuck to old methods.
One time I went there to close account, they give me lansi face.. say this one is NOT our branch, go to your home branch to close..
Nowadays, most banks can close account any branches.. but not PB.
PB also some of their things : like other bank's IBG GIRO can go 30k per day, this PB limit it at 10k or something and ask people to get some sort of gadget if you want to IBG More..
And worst, PB is not shy to implement penalties and extra costs here and there... This cannot that cannot, this want charge that want charge.
Like their Gold Savings Account, other bank minimum maintain 1g Ok.. PB must maintain 2g.
Other bank, you keep whatever g of gold also ok.. PB must keep 10g per year.. or else u gotta pay RM10 per year penalty charge...
It is famous for being one of the most 'kiamsiap' banks in Malaysia. Heard that the staff inside also have toilet paper quota cannot use too much at toilet.
And their Internet Banking is always lagging just like Maybank2u in the old days. You load need to wait the loading circle to turn maybe 10-20 circles before your page can finish load.



This post has been edited by filage: Feb 23 2017, 01:41 PM

They say is SOP, I ask further - your open account documents are with the branch.
Actually this is primitive already. If you close account with other banks at any branch, they also will not ask your home branch for documents. At most it is just an instruction that will channel to your home branch.
So I say if I open the account at some faraway kampung and I left the place for a long time already, then I cannot close la? They give me lansi reply and say, "yalah tht's why our bank is looking to change the system".

I heard if leave it untouched for 7 years will go to unclaimed money or something. If savings account, each year deduct RM10 for dormant until the 7th year. If left RM20 only like BSA, then 2 years dormant become RM0 consider closed. But this is still okay compared to other things like investment accounts where you still hold significant amount there and unable to close.

They have certain part of their online banking last I seen have note like : The amount displayed here may not reflect actual amount if it is performed before / after [certain times]...

How lousy is that?

And sometimes they have some place they put 999.9999 etc when the field suppose blank or zero..