PUBLIC BANK = Worst service in the industry, Lousy customer support, arrogant staff
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 Jul 28 2018, 03:41 PM
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#1
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Junior Member
140 posts Joined: Sep 2017  
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I open a saving account and the staff ask me to deposit RM200 directly as the requirement but she did not tell me that actually there are 2 type of saving account as the other one just require to deposit RM10.
The bank staff did not explain to me the type of account and let me to make my own decision 👎🏻 |
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Jul 29 2018, 01:05 AM
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#2
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Junior Member
140 posts Joined: Sep 2017
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QUOTE(Ramjade @ Jul 28 2018, 09:21 PM) All banks are like that. They won't tell you. They hope that by not asking, they can auto open paid account hence bank can profit. Just my opponionSome bank even you ask for free account, they act like they don't know until you show them proof.  The bank should upfront inform customer that there are 2 type of saving account available. As bank must offer product that truly suit the customer need to avoid any misselling which saving account should be included. Bank should not deliberately conceal anything to customer regarding their product and service. They also ask me to apply for their credit card that i had to decline few times from 2 different staffs during the saving account opening process. |
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Jul 29 2018, 03:12 PM
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#3
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Junior Member
140 posts Joined: Sep 2017
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QUOTE(Ramjade @ Jul 29 2018, 05:48 AM) They don't need to tell you about it as it's not compulsory for them. The more people get conned to sign up for paid account, the better for bank business. Have you tried to complain for the “conned” case?Numerous time already banks tried to conned me/persuade me to go for paid account. |
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Jul 29 2018, 03:13 PM
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#4
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Junior Member
140 posts Joined: Sep 2017
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QUOTE(jimmyng @ Jul 29 2018, 02:38 PM) wonder if we can use this complaint to the consumer tribunal? Not sure whether consumer tribunal but i think BNM is better |
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Jul 30 2018, 09:15 AM
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#5
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Junior Member
140 posts Joined: Sep 2017
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QUOTE(hyperzz @ Jul 30 2018, 03:59 AM) I had a similar experience with Maybank. Asked for BSA but the staff persuaded me to open a normal saving account. I believe the all the staff know about BSA but they will try their best not to give you this account. Probably they are hard pressed by higher management to reach their target for more paid account opening. I don't blame them now as they are just doing their job. I guess as you say the bank staff will have target to achieve hence they will only open the BSA upon request or enquire from customerBut you have a right to insist on getting a BSA. |
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Jul 30 2018, 09:21 AM
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#6
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Junior Member
140 posts Joined: Sep 2017
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QUOTE(coolguy_0925 @ Jul 29 2018, 08:53 PM) Don't worry I will definately do so if I don't get my refund by this Tuesday Try to solve it with the branch manager first and then BNM if you are still not satisfiedNow give them a final chance The staff so arrogant and told me "You tak cakap" when I called up and complain Just feel like escalating to the Branch Manager and give him a piece of mind Due to my friend experience BNM will only accept complain from customer that hv gone thru with the bank 1st |
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