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 PUBLIC BANK = Worst service in the industry, Lousy customer support, arrogant staff

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gerald7
post Jul 26 2024, 08:54 AM

r a n d o m l y
*******
Senior Member
2,452 posts

Joined: Nov 2007
From: Kuching, Sarawakland


I think the android mobile apps is a bit lousy. My dad has a HONOR90, everything stock and no mods to the OS but every now and then the PB apps will say the phone is not secure have to undo the dev usb debug thing. unchecking does not help, rebooting.. etc.

He spent few days going to and fro to the bank to try resolve this. At the end, the bank officer also gave up.

So cant do trx cos need the pb app approval thingy. bangwall.gif

Asked me to help, and somehow I found a workaround bt this issue comes back every few months or so.
gerald7
post Jul 26 2024, 11:11 AM

r a n d o m l y
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Senior Member
2,452 posts

Joined: Nov 2007
From: Kuching, Sarawakland


QUOTE(kart @ Jul 26 2024, 10:41 AM)
gerald7

Maybe, your father can try to use PB SecureSign Token, to authorize banking transactions in PBe website.

https://www.pbebank.com/en/digital-banking/...ecuresign-token

It is a hardware (physical) token which looks similar to a small calculator. PB SecureSign Token is free of charge.

With PB SecureSign Token, your father do not need to use PBe mobile app.

By using a computer (desktop or laptop) to perform online banking transactions, your father can then use PB SecureSign Token to generate OTP that can be used to approve online banking transactions in PBe website.
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QUOTE(poweredbydiscuz @ Jul 26 2024, 11:04 AM)
Go to counter and ask for a physical token.
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wow, that is a good suggestion. I actually have it for my business current account, I thought it was only for business accounts only.

Thanks guys will look into it.

This post has been edited by gerald7: Jul 26 2024, 11:12 AM
gerald7
post Jul 26 2024, 11:40 AM

r a n d o m l y
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Senior Member
2,452 posts

Joined: Nov 2007
From: Kuching, Sarawakland


QUOTE(zuozi @ Jul 26 2024, 11:35 AM)
ask gerald7 try request lah i already give up after one try, if gerald7 manage to get one I'll go and try again 😀
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I fwd to my dad the info already, later if got updates I will share here. biggrin.gif

 

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