I don't like PB in general. Their technology and so on is always so left behind.
Even you open Basic Savings, they still want you have the paper passbook.
And worst is their system is traditional and stuck to old methods.
One time I went there to close account, they give me lansi face.. say this one is NOT our branch, go to your home branch to close..
Nowadays, most banks can close account any branches.. but not PB.
PB also some of their things : like other bank's IBG GIRO can go 30k per day, this PB limit it at 10k or something and ask people to get some sort of gadget if you want to IBG More..
And worst, PB is not shy to implement penalties and extra costs here and there... This cannot that cannot, this want charge that want charge.
Like their Gold Savings Account, other bank minimum maintain 1g Ok.. PB must maintain 2g.
Other bank, you keep whatever g of gold also ok.. PB must keep 10g per year.. or else u gotta pay RM10 per year penalty charge...
It is famous for being one of the most 'kiamsiap' banks in Malaysia. Heard that the staff inside also have toilet paper quota cannot use too much at toilet.
And their Internet Banking is always lagging just like Maybank2u in the old days. You load need to wait the loading circle to turn maybe 10-20 circles before your page can finish load.

I think this applies to nearly all local bank, maybank also request me to go to the same branch to close account last time.

But if it is really too much hassle, transfer all your money out until left RM10... then in few years time, the account close by itself lo...