Hey everyone,

I would just like to share with you what i have gone through when i bought an item from a forumer who sent the item using skynet.

I purchased a bluetooth headset from forumer Jimmylim85 on the 20th of September 2007. Item was shipped the following day and would take one day to reached. Item supposed to reach on the 22nd of September (Saturday) but the delivery guy stated no one was at home. My mum was at home frm morning till lunch and i'm sure they don't work full day. Tried calling them to send it to my office instead on monday, 24th of Sept. I couldnt get them till monday after 10am (tried calling on monday 8:30 till 9:30 but no one answered). Finally a lady, Sara picked my call and asked her to change the shipping address. She say it will then take one extra day to arrive as the delivery guys are all out. I said alright. to cut the sotry short, the next day, nothing arrived. I called Sara on wednesday morning and Sara said it was delivered to my office on tuesday, and i told her im sure no one came. She said she will call me to confirm. SHe later called me and said it was delivered to my home on monday. I was shocked. I asked her to confirm with the delivery guy where was it put, he said in the post box but i told him it isnt possible for it to enter the post box. The worst thing is, she said someone actually received and sign it. Thank God skynet post the consignment form. There was no signature on the form. Only name and IC. The name is correct (since its stated in the address but the IC Number is way wrong. That is part 1.

Me and Jimmy since started to write a report and ask for a refund. to cut the story short, i have called both managers from both skynet branch and even emailed them. We followed what Sara said to do, and we did. weeks later, still no news and i decided to email them hoping it will reached someone who can do something about it. to my surprise, it wasn't. Here's the reply when i emailed them the entire situation with the tracking code:

______________________________________________________________________________
On 10/10/07, skynethq <skynethq@skynet.com.my> wrote:

Hi Kevin,

Your shipper (Jimmy) did not report this to the origin station.

Regards,
Shirley
______________________________________________________________________________
Hi Shirly,

Off course he didn't because i did (and i paid for the item) and i would seriously hope you would check with Sara (PJ Branch) on what actually happened. Please get back to me on the refund date and the total amount and please settle it before the Raya holidays as i do not want this to drag any longer. Thanks

Regards,
Kevin
______________________________________________________________________________

On 10/11/07, shirley <shirley@skynet.com.my> wrote:

Hi Kevin,

I suppose you are not aware of our Carriage Procedure.

We are only liable to the shipper. The shipper must file in the claim with the official receipt to the origin staion. The origin station will have to advise us accordingly.

All consignment will go by our Standared Condition of Carriage.

My apology for the inconveniece caused.

______________________________________________________________________________

Hi Shirley,

I guess i'm not the only one that isn't aware of such procedure as both of your colleagues, Sara (PJ Branch) and (Ms Nor) didn't inform me anything about such procedure. As far as i'm concerned, skynet is suppose to reimburse RM230 to the sender, Mr Jimmy Lim. I do not want to debate with you who suppose to do what, but all i would like you to do, is to contact both your colleagues and settle whatever is outstanding and kindly expedite the refund to the seller so he may refund the money back to me. I have also inform the sender to file a report. So please check and get back to me soon. Thanks

Best Regards,
Kevin
______________________________________________________________________________

Since that email, no reply was ever received to date.

When Jimmy again, asked the Ipoh branch (where the item was sent), they said, PJ Branch has already sent the money and details and that was like about 3 - 4 weeks ago. I was told by Sara, that they have already deducted the money from the delivery boy's salary but Till now we have not received a single cent but we have wasted a huge amount of time and money (for calls and sms).

I just called the Manager of Ipoh Branch today (at 1:37pm) and he said it will be end of the month (which means end of the year). I told him sternly and i said how long more i need to wait, it has been months. He said end of the month, and if don't received my refund by then, i can do anything i want. I was like, what !!, how can he say such a thing. I was just stunned with his comments

In the entire process, me and jimmy has been pushed around, where both Skynet Branch and Ipoh branch has been pushing the blame and responsibility back and forth as though there are both not related.

I would like to inform everyone here of the hassle you would go through if you ever loose your shipment when you used skynet. The refunding process is painfully long and i have no idea how much they are going to refund. When the first few times i called Sara, she say they can't refund exact amount. I then told her to get the exact same product brand new for me then. She didn't say anything about the refund amount since then and almost all my calls to skynet regarding this matter has been nothing less than rude replies

. I hope i can get jimmylim85 to clarify on this matter. For those, who are planning to get anything from Jimmy, please go ahead, as he is one of the nicest seller i ever came across. This thread is started due to the bad service from skynet.

This post has been edited by GodsLove: Dec 18 2007, 02:16 PM

I'm here to clarify that what kevin mention is true. I and kevin has been pushed around for months. Those days i relied on skynet just because is more transparency in tracking shipment than poslaju did. But ever since this issue happen, i have think twice. The only thing now is waiting for the cheque refund by end of the month. Thank you.

i am also using skynet.For me quite ok wor their service.But luckily my transaction all amount small small one..

i guess it doesn't happened often but once bitten twice shy..not going to use their service anymore...havent received my refund till today...

want to get express refund, write to following email and contact them as well, that is the hotline contact for malay mail.

Hotline: 03-2282 1002
Hotline Email: hotline@mmail.com.my

I think Dell company like to use skynet for shipping ?

skynet is suck ,last time i buy something thru lelong and ship by skynet ,


try 2 times ,service are terible

first time - didt ship to my house ,the van stop at the corner of the entrance road of my house and call me ,ask me go out and collect ,reason is they cant find my house.(thier van park at entrance road and dun even go in ,terus say cant find my house)

second times - ask me to collect from thier office near my house ,reason is address not ngam ,when i go there and check ,address 100000% correct


never trust this SX HXX company ,service too bad ,even poslaju also not good ,but if compare to skynet ,pos laju are 10000 times better

This post has been edited by zac1: Dec 22 2007, 01:34 AM

Yes, Dell using Skynet and it is safe to buy from Dell because if the item is not received, you can call Dell directly and they will sort things among themselves. I have bought from Dell lots of time and no problem at all and they usually will call you the day before they send and will tell approx what time they will reach. This is if we are dealing with Dell. However, in this case is different and that is why both buyer and senders are treated this way.

I suggest to TS if you are able to get hold of someone in higher position in Skynet instead of the so-called "manager" and talk to them

This post has been edited by trinityz: Dec 24 2007, 10:54 AM

I use SKYNET service since last year, ya there is problem once in a while but still use their service coz
1. more cheaper than other courier service operator
2. fastest (send evening bf 7.00pm and reach K.Kinabalu next day afternoon)
3. Main Reason Using Their Service - SKYNET office in Melaka in just in my neighbourhood. Easy to go and to complaint if anything go wrong!

Happy Holiday & Merry Chirstmas! Cheer Up!

Well, so far SKYNET served me very well, fast shipping from Penang to KL, only took 1day.

my cousin sells things online... she uses skynet and she stays at penang..she say so far no prob...i think it depends on the branch's staff itself...

Maybe on this case it happen 1 in a 100, not very often but courier company should take it seriously. i suggest u insured ur stuff if valuable more than a hundred before out to deliver.

try out GDEX

How much hav to pay for opening a new account with GDex??

This post has been edited by allspark: Dec 28 2007, 08:07 PM

U wont need to pay any fees to open an acc instead there's certain minimum usage per month requirement though it wont b enforced once u reach a stage whr volume was quite high in the previous months

Bsides that u can also nego for more discounts later on

used skynet b4 when buying things from lelong. got the item 3 days after shipment. pos laju can do only one day, how come the courier takes 3 days. i also bought micro sd from viking also .he send using skynet.such a small item also arrive 2 days late.what a joke to call them a courier

Finally got my refund of only 100RM eventhough my item cost RM230..what a joke..

I would appreciate if anyone could help spread the word around on skynet and if anyone of you, has any place i can make a complaint that cna be made know to public, do let me know. Thanks

last two days someone send something to my mom via skynet. yesterday not arrive.today also same. said cannot find adress. pos laju have no problem in finding my adress, but this skynet..haizz.the worst

so far i am using poslaju and satisfied with their service. from what i know, some courier company also use poslaju to ship their item!!!!! Ridiculous!!!

s*ck! use poslaju is good.......

coz its told by 1 of my pos office friends. he said that gdex, skynet, nationwide etc all use their service for those far for urban area

used about 5-6times..nvr give me problem..

I've used them a few times so far they haven't failed me once. Pos Laju OTOH...

The amount of refund depends on how much is the max limit as per their T & C. If it's already stated certain amount then u cant do much.

On ur nxt course of action, u may write to newspaper columns like The Star. I'd seen numerous times whenever got complain bout a company there'll b a quick response




U hav 2 continuously hantam these ppl; otherwise they wont care 2 do anythin'




Frm wht I heard many of the courier companies' use private delivery companies but I cant con4m names here. This industry is somtin' like out-sourcing too

I think this is case by case,
sometimes poslaju also failed to delivery to the user, their online tracking system even not up to date one.

but anyway, thanks for the info, will think twice when using skynet

of course will failed lar.... pos laju so many ppl use.... but so far so good....

Pos Laju & Skynet which expensive more ?

Poslaju are more expensive

poslaju is nearer to me in my area. too bad.. no skynet if next time skynet come to my area, may consider their service coz cheaper

aha skynet... their delivery men are so malas! if you live in flat/condo, the delivery man will not send the item to you instead, they will call you to come down and get your item at the gate.

recently, i was expecting an item to arrive via skynet. so i stayed home all day morning till night, 1st day no one come, 2nd day none also, 3rd day also none. so i checked their web site and this is what it stated for those 3 days



i didn't even hear a knock once during those 3 days nor phone call, are they really delivering the item ?? wasted my time waiting, i went to their office and get the item myself.. luckily their branch is not far away from my home.

But I checked from the skynet website,
Skynet is expensive than Poslaju

ya. for less than 0.5KG, poslaju charges RM5.20 whereas Skynet charges RM6.00.

if got account with skynet can get cheaper?

should be. i don't have any accounts for any courier services though.

Sorry if i confuse, you people, As i know and seen Skynet PJ is actually beside UTAR FICT BLOCK.
While i was in pg i needed to send a document to my lecturer at PJ that time. I clearly wrote, the address of UTAR FICT block.
After 3 days i was ask by my lecturer about my reports on my training,(yes my Industrial training report).. i told him i already sent it. then i call to SKYnet to double confirm the sending they told they already sent it. then i guess must be some misplacement of document in my Univesity.

Then a day later my lecturer call and ask why my report was sent towards to UTAR PJ A block (main building which is far away from SKYNET office) .. and not FICT block. luckily the admin there was nice enough to send my report back to FICT block else, my industrial training report will be gone ...at the hands of SKYNET.

its unbelieveable how they miss FICT block when thier PJ SKYNET OFFICE is jsut next to it.. I use SKYNET because of the PJ OFFICE is beside the faculty im studying...(FICT)...

really don't understand how it works at skynet....POSLAJU definitely better

This post has been edited by Haihzz: Feb 5 2008, 07:20 PM

Well, I've been using Express System a.k.a AirPak. So far no problem.

Besides, XL-Shop, the most famous toy shop is Msia uses Skynet ans so far I do not think they are any complaints. They are still using Skynet since last 2 years lolz! And they ship items to customers almost everyday!

I dun like PosLaju..they are famous for not handling parcels properly~

bought an iPod Touch from a forumer here who uses Skynet. the shipment was fast, but the postman just left the iPod Touch on my gate after ringing the bell. luckily, I was in that time. or else anyone could've just grabbed my stuff.

yeah so suck.. need to fetch up thing at their office...

How come? No need sign anything?

skynet services is a fuss,
they horn infront of my house and just runaway when they think 'nobody inside', heck even poslajumen motorcycle horn more louder

Ppl use SKYNET for their supa dupa low rates but vry often receiver 'll b facing so much trouble. They dont go up high-rise buildings , throw packages into home compound (like PosEkspres) , asking customers go pick-up s'diri.


But now more lawak whn enCORe mentioned they honk

Whn these much issues better stop usin' their services

skynet sometimes hires normal ppl to do their delivery as they lack permanent delivery staff..their so called "outsourcing to meet with large demand of their service" is hiring rempits and college students to pick up goods from their branches and the pay is rm30-50 per batch of items (all items to taman xxx) thats why they cant find your house because the delivery guys are idiot students!! cant quote how i know this information but its true as sometimes my friend runs deliveries for extra pocket money..

make this issue public by contacting the local newspaper and provide your photostated receipts and tracking details..they need to be thought a lesson!

Tumpang thread.

DONT USE SKYNET!!!

The postman, came to my house with my parcel, he even goncang-goncang my parcel in front of me while asking whats inside?!
Fukc!

Yup,
i have bad experience with skysuck also.
Was sending an item to US. Took the item for nearly 2 MONTHS to arrive..
due to that i was given a bad rating in ebay..
suckx big time

aiya skynet is famous liao la. I lost my canon powershot G9 worth and accessories around RM2000.

I uploaded the cctv footage recorded his men came in to my shop to pickup. But he did not wear uniform. But how the heaven he knows i have parcel in shop?

The manager , Sri Gan ( incharge of penang office ) told me that the guy were not his worker. What the F is this!

He is trying to push his responsibility to others. We've lodge a police report and already inform the CAP ( consumer Asso Penang ) about this matter.

We've already taken legal action against Skynet.

This company is non trustable in the sense for consumer. Personally will go for those SUPERBRAND company labelled in MALAYSIA.

Skynet was not a SUPERBRAND at all. Just a lousy brand all i can say.


////////////////////////////////////////////////////////////////////////////////////////////////////////

After I've uploaded to youtube , the KL HQ saw my youtube. He asked Sri Gan to come to my office and screw me. Trying to act blardy smart. He is rude and unkind. Asked me to remove the movie immediately. I have to lah...my boss asked me to. poor guy~!

but i still have the backup wakakakaka..... will share wif u guys one day

This post has been edited by vladimir: Jun 15 2008, 04:59 PM

skynet are sux! recently just bought a power booster from ICuCUBE.

details.

09 Jul 08 4:44 pm PENANG (PEN) Out for Delivery
08 Jul 08 8:01 am PENANG (PEN) Arrived PEN
07 Jul 08 9:58 pm CHERAS (CRS) Linehaul to HUB
07 Jul 08 9:14 pm CHERAS (CRS) Scheduled for Departure
07 Jul 08 4:07 pm CHERAS (CRS) Collection

Comments: CONSIGNEE NO LONGER AT THIS ADDRESS/COMPANY
Delivery has been attempted, but the consignee is no longer at the delivery address/company

as i know, once it reach on 08july 8morning, they can direct send on the day but they didnt! and on 9july 4pm, they said out of delivery. if even no1 collect at home, they should leave a reminder paper rite? they never do that, maybe they never come to my house also rite? if got come, why dont leave a note of reminder ask me go to collect?

WTF! they are dumbass!

even they said cant find out my address, should give me a call rite since my number stated there. but they didnt! i had deal many times using poslaju, their service is better alot than this fukc skynet!

This post has been edited by lazogirlz: Jul 9 2008, 11:53 PM

As I'm thinking, this thing happen because there is some black sheep inside Skynet delivery team. So that you can found that some area is OK but some area is bad. Why don't we try to send a complaint email to Skynet to clarify those issue?

Okay, Skynet Officially sux. I was out on Monday. on the website said attempted delivery BUT i check my mailbox, the paper that said they were here was with my package. Wtf is it doing there when it should be in my mailbox??



Then on Tuesday I was at home the whole day, Nobody came. I call the office on Wednesday, bullshit shit heads can say they came to my house to deliver on Tuesday but no one was there.


Today I went to pick it up at their office in Shah Alam. Idiots.
For those people who are posting items to me, please just use poslaju. Skynet can kiss my ass.

Also, my phone number was given to them, b**tards never call.

This post has been edited by Suemitraa: Oct 16 2008, 07:09 PM

Status: Arrived KBR

Delivery Date:
Signature:
Tracking Progress:
Date Time Location Activity
04 Nov 08 10:05 am KOTA BARU (KBR) Arrived KBR
04 Nov 08 12:21 am (HUB) Linehaul to KBR
03 Nov 08 10:10 pm (HUB) Scheduled for Departure
03 Nov 08 8:18 pm CHERAS (KJG) Linehaul to HUB
03 Nov 08 7:30 pm CHERAS (KJG) Scheduled for Departure

Now, its 5th Nov.. tomorrow 6th Nov... they just won't deliver the parcel...

delay and delay again...

I deal with Skynet alot, but I know the delivery guy so it works out fine. Most of the time they're pretty polite and on time. If there's a delay, it's because their drivers are all out, etc.

Most of the time, I go pick the stuff up myself because they take too long and some shipments are important to me.

Nationwide express, TNT and other couriers would be better but they are a little more expensive.

skynet service so far is ok to me.. they call me to open the door n sign for my parcel.. hehe

can u all enter www.skynet.com.my ?

better use poslaju la..price also same

lousy service - always not on time

so far. their service is good for me.
better than sure-reach
and the parcels comfirm delivered to customer on next day.

skynet, kangaroo, pos laju etc, lousy as usual..
Kangaroo is the slowest.

I even can ask Skynet to send my stuffs to my house at 9pm when I'm not at home in the morning. Very touched..
Good experience Thumb up!

is it?last time i wait for 3 days skynet cant find my address, but not even a call for me to ask where my exact location is.

haha...then u very "sui" la...

where is skynet people at LYN?
come..come...
answer all the question

Same like skynet very famous, many people complaining. untill now any improvement from them???

their service is ok,but pricey...

Skynet so far still acceptable. Though I did have some bad experience with them which is actually mis-communication but still tolerable.

To me after trying so many courier services, I still think that Poslaju is the best. On time all the time. Maybe because the postman knows my house and everything is delivered on time and in good condition.

For mine experience, pos laju still ok but i saw some of them kick the big bag from the up stair to down stair.

sama saja la for all companies...they will kick sumtimes depends on mood..
but usually big boxes only...thats y we need to wrap super kaokao for peace of mind..

Like this we need to buy many peti selamat from bank negara...

So far, Skynet is ok to me. They deliver on time. However, their pickup hours limited till 4pm only.

As for PosLaju, I don't have any problem with them too. Sometimes, they will call you to take your parcel when you are not at home. I like this service



This post has been edited by felicious: Jan 6 2009, 12:31 PM

prefer poslaju. coz they're willing to re-attempt delivery. but poslaju centre pickup phone soooooooooo late!!

yeah,s**t synet,they said 2 me no1 at home n wth?? i was at home when da driver call me n ask 4 direction...n then,they said,4 da 2nd delivery,got weather problem.. WTF?? u guys use motocycle ke??!!

I suppose the service varies from different branches? I'm from penang, quite satisfied with the services provided, accept some of their staff. dun really like the way they talk

Same goes to postlaju, but i dunno they actually did 2nd attempt delivery? Touchwood la~ so far no miss of goods/delivery *thumbs up*

anyone manage to get successful 2nd delivery?

use pos laju...
i never have problem..

this day pos...tommorow get stuff..
huhu..

used skynet coz it nearer n till tis day,i think it services is quite good.
same about city-link.may be its down 2 the whoever they hv onboard.
but i read on a notice board@skynet HQ,they hv sort of problem with staff behavior,then again,which company dunt even hv a bad apple or two or more,he3

I have some bad experience with skynet few days ago , I send some stuff to my customer in Puchong and from their tracking the item was successfully delivered. But the customer complaint he never received the item. Check with skynet, they said that item has been lost, stolen. Then how come the POD on their tracking system said it was delivered and signed?

It was just a business card I print for my customer, who in the world will steal a 250pcs business card?

Skynet branch in Pekan, Pahang are the worst! They won't deliver the item instead they ask customer to collect at their office. If I got customer from Pekan, they will always complaint to me about skynet. I choose to use PosLaju now, better. Hari ini pos, semalam sudah sampai.

This post has been edited by therion: Feb 7 2009, 01:35 PM

I juz bought sumting from the net, the seller sent it using Skynet from KL to my house in Klang. Firts time post, parcel lost. Second time, cannot send coz cannot find my address. So today I called office asking about the parcel and the lady there said they promised to send it today by 1pm.. wait till now no sign it will arrived... very upset with the poor services... they said cannot find my address?? how come?? around 5 months ago i ordered sumthing & the seller was from johor using skynet and delivered to my doorstep within 1 day... now with same adress they said cant find my address... very lame & ridiculous excuse...

First time I bought something from the net and they send it using Skynet
I was eager waiting for it so I checked the tracking every 5 minutes

from Scheduled for Departure -> Linehaul to HUB -> Linehaul to IPH -> Out for Delivery -> Arrived IPH

and suddenly the tracking said :

CONSIGNEE NOT AT HOME/OFFICE. DELIVERY WILL BE RE-ATTEMPTED
Delivery has been attempted, the consignee was not present / company closed. Delivery will be re-attempted

???? I was at home waiting for it the whole time!!!!!!!

I wanted to test out skynet service a couple of times, but after reading the comments, i guess better not.

been using poslaju for all my book delivery, NO PROBLEM for me so far, takes only 1 day.
just few days ago, i sent one parcel using REGISTERED MAIL, it reached the next day

may i knw how much skynet will charge us?

I quit Skynet since 2007, frankly they give me the best rate for couriering within major city...but they broke my guitar too frequent..I pinned them very hard for the insurance claim and they told me they don't buy general insurance for courier losses..huh?? i have been dealing with ABX, citilink, Kangaroo..this is the first courier company told me they don't buy general insurance.

End up they pay me RM100 or lower depend on the value of the item delivered..and bag me not to use their service again..becoz they admit they can't handle it...haha..

ABX is always my preferred..never fail me (touch wood) and i like the sweet and soft voice of the operator..hoho..

thanx for this news tho,i was about to shift to skynet instead of Poslaju,poslaju and skynet should be classified together,they were both sux .am sorry to say,i've sent few costly phones via poslaju,and both were received,but very problematic after all,i was once when i posted the phone via poslaju,and that time there were nobody there,just me and an old-hunch-woman queing at my back,i noticed that the girl's incharge throwing my parcel like a fleaping balls.and i was stunned,but its ok,because i dont want to exaggerate this thing,but very conspicuous,plenty of couriers nowadays doesnt aware enough with our goods,i next time plan to go back by plane instead of shipping them .i've 1 iphone and 1 touch pro to be shipped next,no idea which courier is good now.abx sounds good eh ?

em..but in my case skynet is quite efficient wor.
yesterday sent today receive already.

abx no good ya as they are lame or servise as well
after 12 am they wont be sending the parcel out wan
so u need sumone to collect it or waited fro them to setn to you b4 12 am ya

and indeed delay in parcel receiving too
they will took abotu 3-5 days for them item to reach u indeed

We have been using GDex and the service has been very good so far. In fact, it provide better assurance when you are shipping high value items. Make sure it is sent as Secure Delivery with insurance coverage, if anything happen you are protected and claimable to the value declared. We sent from JB before 5pm and it usually reach KL before noon the next day.

Diff ppl comes with diff case.
Depend on which branch you are going.

Very true! And also depend on luck...like who handle your parcel...who deliver safely and to correct address

dun use skynet, their staff are stealing customer packaging, my fren package, when he go to self collect, the package grab with paper only, a lot of things missing.
(tmn molek branch, johor bahru, johor)

Date Time Location Activity
25 Apr 09 9:11 am KUALA LUMPUR (MWT) Out for Delivery
24 Apr 09 9:07 am KUALA LUMPUR (MWT) Out for Delivery
24 Apr 09 7:04 am KUALA LUMPUR (MWT) Arrived MWT
24 Apr 09 4:27 am (HUB) Linehaul to MWT
23 Apr 09 7:38 pm PENANG (PEN) Linehaul to HUB
23 Apr 09 7:13 pm PENANG (PEN) Scheduled for Departure
23 Apr 09 6:05 pm PENANG (PEN) Collection


what time do skynet ppl deliver?
afternoon or morning?
Shipment Problem 1
Date: 24 Apr 09 6:38 pm
Problem Code: PC005
Created By: MWT
Comments: CONSIGNEE NOT AT HOME/OFFICE. DELIVERY WILL BE RE-ATTEMPTED
Delivery has been attempted, the consignee was not present / company closed. Delivery will be re-attempted

Shipment Problem 2
Date: 25 Apr 09 2:31 pm
Problem Code: PC005
Created By: MWT
Comments: CONSIGNEE NOT AT HOME/OFFICE. DELIVERY WILL BE RE-ATTEMPTED
Delivery has been attempted, the consignee was not present / company closed. Delivery will be re-attempted

how many times do they deliver?
what happen if delivery keep failing?

Few weeks ago , bought 2 unit Asus xonar U1 from bat99 , he use skynet to send the item , i follow the tracking number and keep wait in home , it should reach in the next day, then after one day pass, the online tracking service stated clearly that my item oredi arrived to the station in my area (Bukit Beruang), but after wait for whole day , nothing go come ot my house then i wait for third day again , frmo morning i wait till around 6pm , still no parcel deliver to my house , i straight call to the customer service number and they manage to contact the incharge person in Melaka and she call me after few minutes.

She told me that my parcel is leave at Malim's branch becoz their staff unable to contact me , they say i no answer call while they call me I straight ''dulan '' after hear this becoz my phone have no any miscall record from them. And i keep looking at my phone whole day to wait for their call during waiting the parcel. Imediately i doubt that their staff are bullshiting with me After then i ask them to deliver the item to me imediately becoz it oredi 3 days. After some 'scold' and 'force' , only they send the parcel to me at the day.

I tot all that was jus a small mistake made by them , but today ....... seems they repeat again , coz i bought something from forumer and he use skynet to send to me oso , tracking service stated my parcel oredi in Bukit Beruang at 8am. But till now still not yet reach my home. Looks like a phone call to them is needed again


Conclusion : '' Melaka Skynet Sxck !!!!''

Only for melaka branch **

item received in such condition :



This post has been edited by xk2: Apr 28 2009, 05:09 PM

I got this msg with the tracking
omg after reading all forumers experience makes me shiver!!

Shipment Problem 1
Date: 28 Apr 09 4:44 pm
Problem Code: PC027
Created By: BKI
Comments: UNDER ODA AREA

wtf is under ODA area?
hopefully nothing goes wrong with my parcel.

@xk2

Looks like they cut open the parcel ler...

This post has been edited by Terence573: Apr 28 2009, 09:27 PM

how much the rate for SKYNET? never tried it before.. anybody can provide me the info? wanna try my luck

This post has been edited by whizzkid: Apr 29 2009, 07:46 PM

someone open it before?
and not stamp it back nicely~~~

My area Skynet and PosLaju is okay. no complaints.

omg i ordered something and the other side just send it through skynet....then i read all the negative things bout it here
( hope my package is ok )

normally how long does skynet deliver the package ? 1 day ? 2 ?
prior to this post its been 1 day how come they haven come ?
are they working on labour day ?

i think today they not working cos i just pass nilai skynet ~~plan to collect the sticker~~but closed liao~~""

ohh noo ! not another day ~~

btw how come their tracking system not working ?

i keep getting there is " no such airway bill "
but the sender really did send to my add...what is wrong ?

just wanna know when the sender send it?

try check 2moro~~

maybe the worker there not yet key in the info to the com yet~
cos yesterday my seller send me the code after he post it at morning~
then i check lo~~... result : same with u
but at night i check : got the info liao.

sabar bro

This post has been edited by mls_gamer: May 1 2009, 06:12 PM

" sabar bro " <----- haha...right right ok bro

will check tmr.....haiz lousy service ~

btw my sender send it ytd at 4pm

Next time, use self collect is better than delivery to your doorstep. recently when i buy stuff, request for self collection.

Skynet is suitable to sending large or heavy item. Because poslaju charges by volumetric when large box but light

My area Skynet is real good, my Dell lappies were delivered via Skynet...

And the best part is, even if they came to ur place, they can come again unlike Pos `Siput`

ya , obviosly someone opened it , the item inside can be clearly view through the holes i wonder why they do this luckily is not luxury item , if not .....

Hi Sellers,

I know most of you probably had bad experience dealing with posting & shipping. Im here to help. Let me introduce myself, my name is Shaun. I run a company by the name of Mail Boxes Etc (MBE) in Mid Valley, KL. We are the agents for DHL, UPS, CitiLink and PosLaju. The pricing that we provide are either exactly the same or lower than the pricing of these courier companies, as we are their distributing agent. Im sure most of you have problems like missing parcels, dont know how to track your parcels, damage or broken parcel during delivery, delivery delay, no contact person to follow up on your shipment, where to buy shipping boxes, bubble wrap etc. Give us a try! We are here to provide an alternative shipping solution for you. Our advantage is that theres no queue, our staffs are very knowledgeable and professional, we will advice you exactly how much is going to cost, the delivery time, and which courier works out the best(cheapest) for you. Our contact details are as follows:

Shaun Chang (Centre Manager)
Mail Boxes Etc
A-G-3A Ground Floor, North Point, Mid Valley City
No. 1 Medan Syed Putra Utara, 59200 KL
Tel: 03 2282 7622
Email: mbe_midvalley@mbe.com.my

Feel free to give us a call or email us if you need to ask anything ranging from courier, despatch to packaging supplies. We are only able to serve customers within Klang Valley but for those that are not located within Klang Valley, dont worry, just give us a call or email us, feel free to ask us anything related to courier, we will try our best to help but for those that we cant help, dont worry, we will direct you to the best alternative. We emphasise very much in customer service, dont be worried that when you call/email us, we will push you to buy something. I guarantee you, it wont happen. We will try our best to help you with whatever we can, but like i said, those that we cant help, we will refer you to the best sources available. We are here to provide the best service to sellers like you and hoping in return to generate some sales or at least create awareness for my business. Hopefully, we get to hear from you guys soon.

Thank you in advance & Happy Selling.

Regards,
Shaun.

I've used skynet for 3 times, recieving only tho.. But so far in my area (Kampar), The service is quite good. As when they come if i'm not at home they'll call me and asked when i'll be back. And when i told them the time, they come quite accurate too. For me poslaju is not so good for me because they won't call u if u r not in the house, whereas u need to go and collect urself, here the post office is far from my place. So i'd still prefer skynet. Haven't had a bad experience about them tho, but for poslaju, they handle my parcel like shiat.. Don't know how they handle it.. throw around or what, until the boxes become 'kemek' already..

This post has been edited by Pmc: May 7 2009, 11:48 PM

Yup, agreed. Melaka SKYnet not good. So I hope sellers wont send to me tru SKYnet. But I saw they got new branch in Bukit Beruang recently, wondering if they would be better if having branch nearer.

This post has been edited by Emily Yee: May 8 2009, 05:35 AM

hi,would like to ask whether skynet office is open tomorrow?i think my parcel is left in taman mayang office as the yellow paper they leave in my house only got this address,i have ordered a mother's day present and so happen that my parents was not around when they send today..tomorrow is wesak day and i think is public holiday?so can i go to their office tomorrow to collect my parcel?or can i ask someone to collect on behalf of me?

thanks

They don't open on public holidays.

oo..but i saw in their web site saying this :

Special pick up and delivery Service
Skynet offers a range of special collection and delivery options including:

• Extended service hours
• Weekend and holiday service
• Remote areas service
• Dedicated truck for heavy or bulky load

http://www.courierworld.com/skynet/services.htm

does this require extra charges and special arrangement?thanks

yeah..poslaju is d best!

Hi Kikokiko,

First of all, im not sure where have i condemned any courier companies in my previous msg, if i have, my apologies, my point was just that, having headache with shipping experience is not unusual in Malaysia, lost shipments happen to every shipping company. What we provide here is specialised shipping service, on top of delivering your goods, we do the follow ups for you if shipments gone wrong, get you the latest updates on your delivery and get your refund asap if applicable, etc etc. Pls dont misunderstood that we guarantee no damage/lost to your shipment, we can provide refund if its our fault or if you bought insurance then we will do the rest for you. What we do here is added service to save your time and to make your transaction as hassle free as possible.

We do provide Pick Up service within Klang Valley, but depends on the goods & locations though, call/email us to find out if you are interested. FYI, we are not located within the Mid Valley mall, but a few mins walk from the mall, some customers find it easier to park in our building for 5 or 10mins so that they can drop their parcel off and drive off without having to pay parking as well.

I hope the above clarifies your concern. If you are a seller, thank you very much for your feedback and feel free to contact us to find out if what I say is true. However, if you are an agent or anyone associated with any courier companies/agents, we should stop there.

Thank you.