Absolutely, DON'T EVER USE SKYNET, they've the lamest service I've ever seen. I was sitting at home when they came, they don't even call my cell phone and just leave the god damn notes outside. So I asked for 2nd delivery and specifically told the operator to ask them to call my cell phone number when they're here. I even wrote a note and hang outside the door telling them to call my phone number bcoz I can't hear their sissy voice "shouting" outside, and just now I found another frigging note hanging outside... WTF is wrong with them man. Lousiest service I've ever used. The operator also, when ur customer is speaking english, communicate in English for God's sake...

Anyone knows where is their branch at this Kuchai Lama located at? How to go from Sri Petaling?

This post has been edited by chingwooi: Aug 6 2009, 07:10 PM

LOL, you do pickup service at Sri Petaling?

My message for lovely SKYNET

Dear SKYNET,

This is the very first time that I'm using SKYNET courier service and all I have to say is that I'm very disappointed with the service provided by your company, with the following reason:

1) My supplier sent the item to me via SKYNET on 02/08/2009 and I was informed that the item will reach me the next day, I chose SKYNET instead of PosLaju because I was expecting SKYNET to provide better and safer service than PosLaju yet I was wrong. On the next day, when your company rider/ driver reached my doorstep, they don't even call my cellphone number, they just leave a message saying that they were here. I was wondering what's the point of us providing the cellphone number when your delivering man don't even bother to call us. They just simply assumed that I am not at home because nobody opened the door, may be they did shout but do they expect their voice to penetrate through those doors and reach me, sitting inside the room?

2) After realizing that I got the message, I called up the customer service and asking for second delivery, apparently, your customer service representative is not really well trained. When they picked up the phone, I was speaking English yet your operator was replying me in Bahasa. Is that how your operator was instructed to do when your customers are speaking Engish? Apparently I speaked English because I am weak in Bahasa and yet your operator was expecting me to communicate with them in Bahasa, that really sent a very bad impression to your customer for your information.

3) So we set a date for second delivery which is on the 06/08/2009, and this time I specifically requested them to ask the delivering man to call my cellphone number when they arrived at the doorstep, I even wrote on a piece of cardboard asking them to call the cellphone number on the parcel because I couldn't hear them shouting outside in my room, yet on that day they leave second note again withouting calling my cellphone. I really have no idea what is wrong with your delivering man, don't they know even how to read the simple note written nor following order that is given from your office? I have to skip my university lectures just to wait for the parcel to arrive and this is what I get in return for so called fast and reliable service that your company are advertising?

4) I called up your customer service again and AS USUAL they are replying in Bahasa, I tried to complain why they never call my cellphone when they arrived and yet they just ignore me by saying that there is nothing they can do about it. This is your company way of admitting and accepting mistake? They said if I really wanted to get the parcel quickly I should have gone to the office to collect it myself. This is the lamest excuse I have ever heard in my life. If I am able to travel all the way from Bukit Jalil to Kuchai, why on earth would I still need your delivery service? Still, I asked them to deliver it again today 08/08/2009 and your operator promised me that they will deliver it today. This morning when I called ur customer service asking whether the parcel are being sent out or not and yet they tell me the parcel was not even scheduled for deliver today. It is suffice to say that your company is offering a very bad service, the worst to be exact.

I have suffered a great lost by choosing your service because my customers are cancelling the oders from me due to the consecutive delay in providing the stocks and unable to provide them with good reason, all thanks to your company irresponsible, inaccurate, unreliable, denying mistake and blaming them on customers, bad communication and slowest service.

Yes, PosLaju will call. That's the reason why I said their service is the worst. I put the cardboard stating there pls call bcoz I can't hear them shouting from the outside, PosLaju did call, SKYNET no, so pissed off. Even if PosLaju postman didn't call during the first time, when you ask for 2nd delivery and tell them pls call when they arrive, they will, and the operator will speak English as well if you did, so SKYNET, expensive yet cheapskate.

depends on ur living area. normally they start dispatching from morning 9-5p.m in the afternoon.

Yup, it's open on saturday. Yes, you can request for third delivery, is they ask jus provide them with some excuses.