Unifi Official TM UniFi High Speed Broadband Thread V37, READ 1ST PAGE FOR TURBO SPEED INFO!
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 Jan 31 2019, 01:21 PM
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#1
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Senior Member
1,704 posts Joined: Jan 2005 
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currently on 800Mbps ....
May i terminate 800Mbps and at the same time to apply 100Mbps under same name ? apply new can get new router ...caused both downgrade and apply now also contract 2years ... thanks ... |
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Feb 18 2019, 01:31 PM
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#2
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Senior Member
1,704 posts Joined: Jan 2005
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QUOTE(starlight @ Feb 18 2019, 12:57 AM) My rented place is only 129 for 800mpbs after negotiation to cancel off. can teach us how to negotiate? thanks .. |
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Feb 27 2019, 08:29 AM
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#3
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Senior Member
1,704 posts Joined: Jan 2005
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from 800 downgrade to 100 ..renew contract for Internet 2years and hypptv for 1year ..
no router ..modem given... the existing router will be no provide warranty also? thanks ... |
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Feb 27 2019, 10:18 AM
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#4
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Senior Member
1,704 posts Joined: Jan 2005
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QUOTE(JayceOoi @ Feb 27 2019, 08:51 AM) TM should provide new router for you since contract renew for 2 years. live chat and visit TM point they told no new router will be given and no warranty for existing router ..QUOTE(soonwai @ Feb 27 2019, 09:23 AM) No new equipment if old one still working but warranty should be renewed for one year. I suppose you can fix the "still working" part if you need to claim for a new router. no renewed for 1year warranty for existing router as told by live chat and TM point .. QUOTE(SilentVampire @ Feb 27 2019, 09:25 AM) You can actually get a new router. Try to ask for it, but buy your own to use lol. the stock router was dlink850L ...no more in use ..already changed to AC68u ..but like not worth renew 2 years contract and get nothing for equipment.. |
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Feb 27 2019, 01:13 PM
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#5
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1,704 posts Joined: Jan 2005
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QUOTE(JayceOoi @ Feb 27 2019, 10:29 AM) Wow... TM really cut cost whatever they can. Profit dropped too much d. ya ...initially thinking to terminate and reapply new line ..but TM point told transaction period will need 1month ...so 1 month May not have Internet Access ...give up ..so just do the downgrade.. |
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Feb 27 2019, 06:18 PM
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#6
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Senior Member
1,704 posts Joined: Jan 2005
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QUOTE(joeblow @ Feb 27 2019, 02:16 PM) I think tm point is misleading you. Back in Jan 2019 I went TM point to apply a new line under the same name, then once installed, go terminate without penalty. Now the overpaid portion for the older line also refunded. new line under same address too ?You can try to argue there, sure TM point will give in. BTW I didn't even have to argue my case. For the Unifi Lite, anyone knows when the quota will set in? Supposed to be Feb 15th but it seems my speed is quite fast despite quota should be finished by now. TM will pull another fiber to your house ? QUOTE(Sky.Live @ Feb 27 2019, 05:42 PM) Walked in into TMPOINT center, i told CS that I want to downgrade to 100Mbps Package. the 100 package also included STD20 which is 600mins free call ..I wanted to maintain the free call (new plan has 600 minutes of free call, should be enough for my parents usage) I wanted to main the STB for hyppTv usage, CS told me once you downgrade to newer package you cannot view your STB anymore. Therefore it seems that I am left with no option now but to maintain my package. buy Android box ..so that no need maintain the hypptv package QUOTE(AVFAN @ Feb 27 2019, 05:42 PM) for the sake of others, can u do a summary of yr case... .. u were on 800mbps, out of contract?is it..? .. u were on 800mbps, out of contract? .. downgraded to 100mbps, 2 yr contract, rm129, std20? .. modem still working, no replacement? .. router no replacement, no new warranty? .. continue to use existing STB but no new warranty? yes .. downgraded to 100mbps, 2 yr contract, rm129, std20? yes .. modem still working, no replacement? yes ..d850L support 800mbps .. router no replacement, no new warranty? yes ..no replacement ..no warranty for existing router .. continue to use existing STB but no new warranty? stb i never use ..so no concern for this thanks .. |
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Feb 27 2019, 06:44 PM
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#7
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1,704 posts Joined: Jan 2005
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QUOTE(AVFAN @ Feb 27 2019, 06:22 PM) ok, thanks... my fren need the info. your friend condition same as mine ?only the STB question unclear. |
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Feb 28 2019, 01:06 PM
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#8
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1,704 posts Joined: Jan 2005
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QUOTE(fruitie @ Feb 28 2019, 11:21 AM) Already got the statement? Didn't charge you for downgrade fees? I'm thinking to remove my Aneka package and retain only Ruby, then will pay RM 99 for 500Mbps+STD. hypptv contract only 12Months ...once over you can request change IPTV package to Min package rm30What reason did you give them?  |
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Feb 28 2019, 07:36 PM
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#9
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1,704 posts Joined: Jan 2005
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QUOTE(fruitie @ Feb 28 2019, 02:15 PM) My story is Ultimate in Dec 2017 then changed to Ruby + Aneka in Oct 2018, I don't even know if I'm under contract or not. since you already pay lower price compare with normal .. The one in Oct 2018, they charged me downgrade fees but I managed to get it waived because it wasn't initiated by me.  so let it be ba.. QUOTE(orangutan @ Feb 28 2019, 02:59 PM) This is good info. Thanks! but Pls confirm again with TM ..QUOTE(lowyat9999 @ Feb 28 2019, 03:22 PM) fee for downgrade Hypptv plan is only RM10, why need to wait for contract end if you really not watching it. yes 1 time downgrade charge will be rm10...if contract not end remaining month will be penalty. unless after contract.... |
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Feb 28 2019, 08:03 PM
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#10
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QUOTE(wcnew @ Feb 28 2019, 07:50 PM) I goto tmnut on december 2018 to downgrade to rm129 plan and february bill come out aneka plus pack termination fee rm320 wat the F is that??Do you thnk i will pay for his subscription plan that i dun even know exist? b4 what plan are you using ? hypptv package ?downgrade time still under contract ? |
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Feb 28 2019, 08:53 PM
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#11
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QUOTE(wcnew @ Feb 28 2019, 08:36 PM) Im using 100mbps , rm149 per month bf that sum where on november 2018 got sms got turbo boost, on late december 2018, i goto tmnutnvapply for plan rm129..i check the bill, bf december 2018 dun have this aneka plus service, only january 2019 bill start charging this aneka shxxt plan.. 100Mbps pay only rm149 ? just Internet only or included hypptv package ?dec 18 you turboed to 800Mbps ? with monthly rm149 too ? b4 dec what hypptv TV package you got ? |
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Mar 1 2019, 07:46 AM
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#12
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QUOTE(fruitie @ Feb 28 2019, 10:28 PM) RM 129 for 500Mbps doesn't seem too cheap these days. better than ppl pay rm129 but only 100Mbps... |
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Mar 1 2019, 10:16 AM
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#13
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QUOTE(fruitie @ Feb 28 2019, 10:28 PM) RM 129 for 500Mbps doesn't seem too cheap these days. QUOTE(JayceOoi @ Mar 1 2019, 09:22 AM) Even better than those poor streamyx people... ya lo....she still want to down price ...already consider cheap cheap ... |
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Mar 1 2019, 02:40 PM
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#14
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QUOTE(fruitie @ Mar 1 2019, 10:24 AM) Well, if you know someone paying RM 99 for 500Mbps and RM 80 for 100Mbps, I don't think mine is that cheap. yeah ..3 of you paying @ low price ...but 10k or more paying normal price......so you think who is expensive..how about Streamyx users ... |
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Mar 1 2019, 02:51 PM
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#15
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QUOTE(fruitie @ Mar 1 2019, 02:43 PM) If want to compare like this, of course there is no ending. ofcause no ending one ....Sorry, I cannot think for others. I am just wondering how to remove one UniFi TV plan only. If nobody has the answer, I will drop by and request myself. you also comparing 80 and 99 what ...haha... go..go..go...update us if can remove unifi TV plan ... we all here wait for your good news ... Thanks.. |
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Mar 1 2019, 08:10 PM
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#16
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1,704 posts Joined: Jan 2005
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QUOTE(fruitie @ Mar 1 2019, 02:55 PM) Wouldn't be doing it soon but I will do it one fine day. TM chat also can do that ..no need visit TM point.. QUOTE(orangutan @ Mar 1 2019, 07:40 PM) According to their website, the TV plan comes as a package together with broadband . As such, you cannot remove it but you can downgrade to the cheapest plan. Min rm30 package for TV plan ..QUOTE(fruitie @ Mar 1 2019, 08:04 PM) I know. I have two UniFi TV plans - Ruby and Aneka. I want to remove one of them. aiya...sure can la ...Min for hypptv package is rm30..many ppl already post over here already ...we all always thinking you want completely remove hypptv package which is rm0 ... |
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Mar 1 2019, 08:37 PM
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#17
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QUOTE(fruitie @ Mar 1 2019, 08:30 PM) If I remove all will be RM 69 only. actually how much you paying for Internet plan ? IPTV plan ? yourfigure always make pplconfusing... |
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Mar 1 2019, 09:13 PM
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#18
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1,704 posts Joined: Jan 2005
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QUOTE(fruitie @ Mar 1 2019, 08:47 PM) What's so confusing? RM 129 for 500Mbps+Ruby+Aneka+STD20. Almost all seasoned users here know my plan. haha....I think only you are confused and not "people".  current .. so Ruby + aneka = rm60 Internet =rm69 ... so remove aneka rm60 - rm30 = rm30 later your latest bill will be Internet rm69 Ruby rm30 total rm99 ....for 500Mbps .... simple and easy ... straight live chat TM...can do it anytime... go.go..go.... |
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Mar 1 2019, 11:05 PM
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#19
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QUOTE(fruitie @ Mar 1 2019, 09:15 PM) I will need to find out if I'm under contract for UniFi TV first. live chat TM can give you the answer already ..No worries about me. why need to wait ? i just downgraded from 800 to 100... haiz...early clamp too high ..now drop back ... 30...50..100...800....100 .... This post has been edited by sgpdsmss: Mar 1 2019, 11:05 PM |
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Mar 2 2019, 08:33 AM
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#20
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QUOTE(fruitie @ Mar 1 2019, 11:40 PM) I already did. So now wait for the relevant team to process, will update the outcome next week. so great ..you are the most cheaper price for 500Mbps VS whole Malaysia unifi users ...Aneka contract is until Oct 2019. Ruby contract ended already in Dec 2017. So already requested to remove Ruby instead. Don't worry about me, thanks for your concern. I already dealt many times with TM.  Even the CS said my account is tagged under "Special Account", not sure if I should be happy or not.  special account only for VIP holder ...and special price too |
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