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V1: https://forum.lowyat.net/topic/915378

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Sections
1. Prepaid
2. Postpaid
3. MNP
4. Miscellaneous

Suggestion? Typo? Misleading/Outdated Information?
Just drop me a pm and I will take action after I review the information

This post has been edited by wcypierre: Aug 23 2015, 06:20 PM

1. Prepaid

Latest Deals/Promotions - Power Prepaid


UMI Data Quota Checking:
Press *118*3*1*3# at the dialer and press call.

U Mobile App (can check remaining data, call, sms, validity):
App Store: https://itunes.apple.com/my/app/myumobile/id986248783?mt=8
Play Store: https://play.google.com/store/apps/details?...myumobile&hl=en

Prepaid Sim Card Dealers
o Please PM me and I will add you after some reviews

Prepaid Reload Services
o 7Eleven, epay http://www.u.com.my/payment-methods

Prepaid Reload Dealers


This post has been edited by wcypierre: Sep 26 2015, 02:16 PM

2. Postpaid
Latest Deals/Promotions


Postpaid Dealers
o Please PM me and I will add you after some reviews

This post has been edited by wcypierre: Aug 23 2015, 06:21 PM

3. MNP
- To be added

MNP Helpers
o Please PM me and I will add you after some reviews

4. Miscellaneous
1. UMobile Store(Service Centre)
http://www.u.com.my/service-centres

2. Online Self Care Portal
www.u.com.my/login

3. International Roaming
Prepaid: Only at Singapore http://www.u.com.my/prepaid-packages/prepaid-roaming

4. Check Balance(Prepaid)
o *118*8#

This post has been edited by wcypierre: Aug 23 2015, 06:23 PM

I have question.

Why 0112 treat like IntCatchAll ?
Different rate? Even though 0112 is Maxis. (MNP to Maxis)
I have 200 minutes free but calling to 0112 is not include.

so, the number with the prefix 0112 is a number that has been MNPed to Maxis(from which provider previously?) and you're called that number but it charges you despite having 200 minutes of free talk time(which I presume that its from the UMI prepaid plan)?

Am I getting this right?

I think not because of MNP. Description said IntCatchAll.
That number from Celcom X2 prepaid. Then I convert to hotlink. After that, I give the number to my mum (change ownership). 0112 now is Maxis with contract.

My plan is U58. Yup they charged me. Don't know why they not deduct my free call.

hmm...... as 0112 is a new number(as in not the conventional numbers that we use), so probably the system is not updated to identify the 0112 prefixed numbers as a number to be utilized with the free calls.

Where did you get the description IntCatchAll btw?

On my e-bill
By the way, you work for them?

no, I'm an end user, just like you

Anyway, I'm sorry to say but you would need to contact umobile's support team to have that issue explained/resolved(as it is out of scope):

Methods of Contact:
Email: http://www.u.com.my/support-contact
Phone: 018 388 1318

Do come by if you have any other questions and (hopefully) I can be of help

This post has been edited by wcypierre: Jul 23 2013, 01:44 AM

Okay thanks
By the way, here is screenshot. Just to let you know and others.

Thanks. Do come back and tell us what've actually happened if you do happen to ask them

Sure will do

i understand but its too much when even wechat cant go in,im ok if the basic is ok(for instance wechat,whatsapp and etc)
because my company use that kind of comunication,im working in a media company so when my email or IM doesnt function its a total chaos

where are you at? and what type of connection that you had? umobile's 2g network(maxis) can be pretty unreliable at many times

am staying at klang,i got full bar signal at my house,thats why im mad,if 2 bar or 2g il understand,but im getting 3.5g but still my wechat cant go in

try to contact the support team and try to get it resolved. But probably its that your area has a weak coverage as klang is quite big?

you can find the number at a few post above

This post has been edited by wcypierre: Jul 23 2013, 11:16 AM

but here the problem the antenna is just at the back of my house

then it gives you a better point to reason with them

Please contact umobile by referring to the posts above.

Do tell us the story if you did reported it

Called CS today, they will bring this matter to technical. Will call me tonight or tomorrow.

alright. Do tell us what's the resolve so that I can update this thread(with appropriate credits) and that the future users can benefit from it

Sure

i just don't get it, how come prepaid tariff is better than postpaid?

prepaid 0.18/min all network ; 0.08/sms to other network

postpaid 0.20/min to other network ; 0.12/sms to other network

what is the advantage to take postpaid then??

When will U-Mobile have LTE for iPhone 5 ?

For postpaid, the fees are more expensive as they need to pay for the 6% GST while prepaid users do not need to pay for it as the telco has absorbed it(There was a news about it quite some while ago).

Advantages of Postpaid:
1. No need to scare of out of credits during the times of need(you're billed at the end of the month)
2. Can have supplementary line(you can call your mom/dad to be the principal line and you'll be the subline then no need to pay )
3. Monitor your calls(can check via the online self care portal)
4. and etc etc

Postpaid is for those who wants reliability(don't want later in the jungle cannot call people because of no credit ) or if you're heavy user(but umobile's plans for postpaid doesn't really looks that attractive in which idk why)

Prepaid is a pay as you go type of service, so it is pretty good if you're light user(you need to pay a monthly commitment fee for postpaid while you can choose not to reload for a few months with prepaid)

This post has been edited by wcypierre: Jul 23 2013, 09:41 PM

well, I can only say, its there when its there

Suppose to be this year right?

well, supposedly. But, before we get some official statement from umobile, it is just a game of waiting

can't wait.. change setting to LTE siap2

How about this one. - will we ever see prepaid international roaming?

I wonder if we need to change the sim card as I've heard that Maxis users needs to change their sim card to activate their LTE.

I think most probably, but in the near future? I don't think so

Thanks man. It's good to see this thread under new management

i forgot..that one we should change

Guys since UM RAN sharing with Maxis does that mean UM sharing Maxis LTE sites?

Thanks Sorry of not being of help though, as your questions are more of futuristic questions, which I won't know as I'm not a middle/top management employee in U Mobile

But, feel free to ask questions in the future and I'll(and hopefully others as well) try my/our best to answer your questions

but its not that hard though....... just that now..... WHERE IS LTE?

The partnership between Maxis and U Mobile is only for 2g and 2.5g as U Mobile doesn't have their own infrastructure for it. I believe that U Mobile will roll out their own service for LTE instead of using Maxis' LTE infrastructure(if they do then we should be able to use it by now)

Ya just asked my maxis frens and they say LTE NOT shared
UM own build LTE rollout could be few years away…
And they might be waiting for voice over LTE technology to save RAN share/2G rollout cost

and hopefully that their business can last till that time as being slow hurts(just look at Nokia)

This post has been edited by wcypierre: Jul 24 2013, 01:51 AM

juz wait with patience la..juz now digi jus upgrade their coverage to LTE...

yeah, meanwhile, what we can do is wait and hopefully good news will come.

I'm now thinking of pooling some data, anyone with me?

Still contemplating whether should I jump to U-Mobile from Celcom. Celcom 3G has been acting wonky for the past years and I think I've had enough. I want to change but don't know which is less horrible. U-Mobile looks like a good option but I am not convinced.

Help, anyone?

This post has been edited by noruazumi: Jul 24 2013, 03:32 PM

If you wanted a good coverage, then Celcom would provide you with a better coverage.
However, U Mobile's 3g is pretty good with a pretty nice price as well but the coverage and speed varies from location to location.

The factors that can be considered whilst changing to another provider is a lot so think carefully

Last but not least, please refer to any of your friends who are in your area and ask them of the coverage and speed before actually buying to prevent yourself from regretting afterwards

Or just buy prepaid sim and test out at your normal spots. It lasts 30 days with RM5 credit inside (cost RM8). Do speedtest at home, at work/school, etc. etc.

I did that for 2 weeks. Because not using it (just speedtesting and then browse to some websites to test the 'feel') it lasted me more than 2 weeks. RM5 credit is 100 MB on pay-per-use.

Same applies to any operator. What for ask ask when you can test?

Yeah, you read me well. I rely heavily on the coverage whenever I travel. To make things worse, I rely heavily on the Internet connection too for my emails and stuffs.

I am doing that but now only DiGi been tested. Seems far more responsive than Celcom 3G. Will get U-Mobile prepaid sim and give it a spin first. Haish, what a tough life decision lah.

This post has been edited by noruazumi: Jul 25 2013, 08:54 AM

yeah, agreed. thanks for the suggestion

Probably that its location wise but DiGi's internet plan hasn't been working quite well for me while U Mobile's Internet plan works wonder for me.

worse come to worst, you can always have a dual setup though(celcom + umobile), so you get the coverage + the internet speed

And, it is just a 8 ringgit decision though, not too tough la

Can prepaid users get any benefits from the U Card?

Yeah, you can get points by reloading 1 point = 1 sen (100 points = RM1)
http://www.u.com.my/ucard/overview

With enough points, you can redeem something by using the points
http://www.u.com.my/ucard/promotion
http://www.u.com.my/ucard/redemption

However, I haven't been able to register with my Chatime BCard, so I have not tried this yet as of now. I guess today's a good day to "kacau" the support team

I used to spend 28 ringgit per month. Now 48. To get 1500 points...I. Would need 31 months

yeah. that's business alright

btw, I've noticed a misleading information whereby the picture shows that its 1-2 point(depending on your number of year(s) of subscription) per RM 1 reload while the text below shows that 1 cent = 1 point so RM 1 = 100 points instead of 1 point.

Currently im using postpaid u28.because i thot naah i dont need voice call n will call ppl using viber, line etc...but everymonth the bill will be like rm40-50 since keep calling ppl who don't have all that apps.. thus now i feel sigh, i shoud just take prepaid u28 instead of postpaid..
So can i change my postpaid to prepaid..i knw it will be just 500mb..
Let say i succeed to change my postpaid 28 to prepaid u28,in future can i change it back to postpaid(when i finished my studies hehe)?
Thanks

invite ur family la..

That is not what I meant

Pooling of data = gathering data

I do not think that it is possible to convert from postpaid to prepaid
https://forum.lowyat.net/topic/1501043/+2040

Thanks!!
Sigh.......this is bad ...i will just put it at nexus7 rather than iphone..haih.i hope umobile can gv at least 30-60minutes voice call for postpaid 28

for prepaid, anyone can share between digi n umobile which is better?
digi-RM30 750mb
umobile-RM28 500mb, 100 min, 30sms

which telco is more stable n faster?

Not sure if it fits your usecase, but at rm5 per month(umobile -> umobile) or rm8 per month(umobile -> other operators), you can get either 100 minutes for the former and 80 minutes for the latter

Source: http://www.u.com.my/postpaid-packages/postpaid-add-on-pack

You can consider U28 postpaid plan.
It come with 1GB data, 300 free sms.
If you are living at Klang valley, speed sure fast and stable.
Most important thing is, no contract apply on this postpaid plan.
http://www.u.com.my/postpaid-packages/new-postpaid-plans

well, umobile's sim is just rm8, so why not buy one and give it a merry go round?

i am thinking to port to either digi or umobile.
looks like digi also competetive now.

ooo...haha wat data u want?

For me, my personal experience is that if you don't use DiGi's internet package then its okay . DiGi's internet package has been slow for me while U Mobile's internet package can give me at least 1mbps so

p/s: but of course this is dependent on location, so, what happened to me may not happen to you and vice versa

now I'm thinking of gathering a location -> speed data so that other potential customers can have a look at it and probably use it as a gauge as different areas have different internet speeds

btw, just saying, you can get the U Card for free(had got confirmation from the CS team) if you apply for it at the U Mobile Store(refer to 1st post for the list of locations)

hahaha my area klang..full bar

I just passed by the pyramid store yesterday

can you take a speed test at speedtest.net and take a screenshot and post it here?

I believe that you won't just visit pyramid once

This post has been edited by wcypierre: Jul 27 2013, 07:03 PM

how to upload pic here

Click More Options(beside Add Reply), and then click the Browse beside the Attachment, and then Add attachment

Hi, i am about to mnp to u mobile after my hotlink youth club expires this raya, somehow i kinda confuse with the umobile topup and buy internet system.. So, correct me if i am wrong

if i were to subscribe to umi 28,
1. I can buy any umobile pack or mnp to umobile, no specific sim for each plan, i can change to other plan if i want to increase or decrease free calls.. However no free calls balance will be carry forwaed if change plan.
2. Since i want to use the umi28, i need to topup rm30 at least, this will give me rm30 credit, plus 15% and 90 days of validity..
3. After topup rm30, i can use the credit to buy the umi28 plan using phone. So i left with balance rm2credit and 90 days of validity.

correct? Or is it buy validity and buy plan using two different payments? That is what i confused about..

4. After a month, i need to buy internet again to reactivate the umi28.. If not, i will not able to use the internet.
so basically if i follow the free sms and calls guideline, rm30 should be enough for a month right? No extra cost..
Correct?

This post has been edited by thesun: Jul 28 2013, 03:13 AM

1. True
2. What is the plus 15% about?
3. True and somewhat true. After you reloaded RM30 and subscribed for the UMI28 plan, your balance will be deducted by 28. For the validity, it is true for the first time(or after a long while) that if you have no existing validity, otherwise it will just be adding 30 days into it, since you'll reload every 1 month. And no, 'buying' validity and the data plan are under the same thing.
4. Yes

wait what is this U-card thing about?

U Card is a type of B Card(used in Starbucks, Chatime, etc) but for U Mobile users only.

You can collect points by reloading and redeem something out of it.

For more information, visit http://www.u.com.my/ucard

thanks for clearing things up.

just now i check, my number expires on 5 august, not even raya yet,
digilife do you recommend me mnp before that date or topup until after raya then only contact you for mnp? Hehe.. Are you busy now? What are the things required for mnp from hotlink to umi28?
do pm me..

Haaa this is somethg that may helps me!few days i keep thinking to change to prepaid umobile..thanks!
do i hv to subscribe every month?or once subscribe it ll be forever unless u unsuscribe back.thanks!

It is the latter. You'll be subscribed for it for every month unless that you do not have the enough of amount of credit for your data plan.

fyi, there'll be a notification to remind you to reload in the case that you don't remember when will it expire.

I see! Thanks wcypierre!!
I hope umobile can do postpaid rm35 for exmple with free cl n sms..
bcos the next postpaid plan is too expensive for me as a student sigh..
always overbudget my bill but so far so good the coverage at skudai, jb, shah alam, klang, bangi

Why do you prefer postpaid btw? The billing statement? Call history? More quota(extra 250mb for those who pay via debit card automatically for each of the month) or what not?

Haa i dont even knw about more quota...sigh..too many things i xeven know...
Just because its 1gb...but unfortunately no free call..like 30mins free call ke 60mins pun jadilah...
Now im thinking should i stick with this postpaid or i shud change to prepaid 28..the package of prepaid 28 is kinda convincing for me as a student...only because 500mb..

What is your usage(number of calls, frequency of calls, number of smses, monthly data usage) right now? Let me decipher it and see whether its suitable for you to go for prepaid or not

Hm wcypierre, i dont know the specific amount...
Sms not so much i think..but i prefer sms rather than call..and because already hv 3g, im using wasap LINE n viber apps to msg...sometimes i cl using LINE&viber apps
.but in emergency cases,still i need to call using voice call...when i xturn on my 3g because of low batt..call mum n dad,urgent calls,and when the apps is not work well always drop call....
I only use umobile for around 4months. 1st month i inserted the sim in my nexus 7 thus the bill is rm28. Next month i switched it to my iphone, the bill around rm50, then 50 and latest is rm44(not pay it yet).for last 2months umobile charged me for rm3 because of bill statement which is i said ixwant the bill are post to my house.but still they post it.i did cl the customer service, she said on july bill there is no need to pay rm3.
So, now im thinking, i need free calls too..im still thinking to sacrifice the postpaid n get the prepaid..but i want to stick my current number because im using this num since 2004
Hm..thank you so much..need frens to gv opinion..btw while im at home, i hv unifi..
Thanks wcypierre.nice to have u around,

okay, then give me an approximate value of your calls(fees spent on it) and smses(fees spent on it), just an approximate value, no need to be exact

well, providing the community with a better choice is always good, no?

Err.... so if I'm an existing prepaid user, I'll just walk in at anytime to their centre and get one, is it?

Never notice got this card before.

yup. That's what the CS told me. I haven't go and get it yet but it should be of what the CS rep has said though

Thinking of moving over from Maxis Postpaid to U Mobile 28 prepaid. Can I just MNP directly?

Also, how's the coverage and speed of U mobile 3G/HSPA+ in KL, PJ and SJ?


This post has been edited by -kytz-: Jul 29 2013, 10:38 AM

I only hv latest bill..
Here:
Sms other Local operators-20 umobile-80 -->foc
Call:Rm20
Data:1192mb
Hahaha...
Thanks!

Summoning digilife

If you are willing to compromise for your data plan quota, then UMI28 is

RM20 of calls = 20 / 0.20 = 100 minutes(not exactly correct but you'll get the rough idea)

If you plan to:
1. Keep existing plan(if you want to keep your number)
Apply for the Postpaid Voice Plus Talk Plus Addon pack for RM8 for a 80 minutes call to other operators per month
http://www.u.com.my/postpaid-packages/postpaid-add-on-pack

then, for the remaining 20 minutes not covered by the addon pack:
20 * 0.2 = RM4

Total Call Usage: RM 8 + RM 4 = 12

Comparison: 12 vs 20 = ?

2. Change the plan
Apply for UMI28. It has 30 free sms to all operators, 100 free minutes of calls to all operators and 500mb of data quota.

so,

Based on your usage, your usage is 100 minute - 100 minute of the free calls = 0(not exactly 0, but even if so, the prepaid's call rate is cheaper than postpaid so it is still cheaper )

Comparison: Call usage reduced by a lot, but data plan only 500mb

An idea of thought:
Since a direct conversion of plan from postpaid to prepaid is not possible, then what if you mnp it to another telco then mnp it back to umobile?

anyway, Summoning digilife

As a student, I believe that you would want to save as much as money that you can though, so that you can use it elsewhere

Thank you so much wcypierre!
im thinking that prepaid of umobile much cheaper rather than postpaid,but because of 1gb data...im still thinking...sigh
Digilife, what mnp the fastest and easy?i dont want spend so much money.my iphone 4 just need to be exchange and total damages rm700..waaa broke already.need to menabung for future..
I also keep survey other telcos, but because they have limited data, charges if u use, that is why umobile still convincing for me..

I think that you're better off pming him instead

I bought a new prepaid pack just to try out Umobile's line but forgot to ask them to cut into micro Sim size

Can I go for Umobile postpaid 28 and add on RM8/month for extra 80 minutes call?

Which means with only RM36/month, I can get 1GB Data, 80 minutes call, 200sms to all operators?

go back and call them to cut it for you la

Sure. Why not? Yes, what you've said is true

To subscribe, refer here: http://www.u.com.my/postpaid-packages/postpaid-add-on-pack

This post has been edited by wcypierre: Jul 29 2013, 06:13 PM

Yeah

Just some simple calculations and you can see how to save RM12/month liao.

Existing Postpaid 28
Pay RM28/month for 1GB Data, 200sms to all operators

Call rate PAYU that is RM0.20/minute, let's say you use 100 minutes, you have to pay RM20.

But if you subscribe to the Talk Plus add-on pack, you only pay RM8/month for 80 minutes!!

What is this man

Btw bro, can advise on the coverage and 3G speed in KL,PJ and SJ?

yeah, I've just explained that in the above post as well

In my experience at KL and SJ(not sure bout PJ, I only pass by there when I go to KL), but the signal is usually 3 or 4 bar and the speed is usually around 1 - 2mbps(sometimes 3mbps, depending on location, and it is based on speedtests done on speedtest.net)...... pretty suitable for normal surfing, whatsapp, fb without much hiccup

This is based on in door test btw, outdoor should be better

This post has been edited by wcypierre: Jul 29 2013, 06:53 PM