Why 0112 treat like IntCatchAll ?
Different rate? Even though 0112 is Maxis. (MNP to Maxis)
I have 200 minutes free but calling to 0112 is not include.
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 Jul 22 2013, 11:43 PM
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#1
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Senior Member
743 posts Joined: Oct 2008 From: Capsquare   
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I have question.
Why 0112 treat like IntCatchAll ? Different rate? Even though 0112 is Maxis. (MNP to Maxis) I have 200 minutes free but calling to 0112 is not include. |
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Jul 23 2013, 01:29 AM
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#2
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Senior Member
743 posts Joined: Oct 2008 From: Capsquare
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QUOTE(wcypierre @ Jul 22 2013, 11:59 PM) so, the number with the prefix 0112 is a number that has been MNPed to Maxis(from which provider previously?) and you're called that number but it charges you despite having 200 minutes of free talk time(which I presume that its from the UMI prepaid plan)? I think not because of MNP. Description said IntCatchAll. Am I getting this right?  That number from Celcom X2 prepaid. Then I convert to hotlink. After that, I give the number to my mum (change ownership). 0112 now is Maxis with contract. My plan is U58. Yup they charged me. Don't know why they not deduct my free call. |
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Jul 23 2013, 01:36 AM
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#3
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Senior Member
743 posts Joined: Oct 2008 From: Capsquare
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QUOTE(wcypierre @ Jul 23 2013, 01:35 AM) hmm...... as 0112 is a new number(as in not the conventional numbers that we use), so probably the system is not updated to identify the 0112 prefixed numbers as a number to be utilized with the free calls. On my e-billWhere did you get the description IntCatchAll btw? By the way, you work for them? |
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Jul 23 2013, 01:51 AM
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#4
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Senior Member
743 posts Joined: Oct 2008 From: Capsquare
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QUOTE(wcypierre @ Jul 23 2013, 01:41 AM) no, I'm an end user, just like you Okay thanks Anyway, I'm sorry to say but you would need to contact umobile's support team to have that issue explained/resolved(as it is out of scope): Methods of Contact: Email: http://www.u.com.my/support-contact Phone: 018 388 1318 Do come by if you have any other questions and (hopefully) I can be of help  By the way, here is screenshot. Just to let you know and others.  » Click to show Spoiler - click again to hide... « |
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Jul 23 2013, 01:57 AM
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#5
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Senior Member
743 posts Joined: Oct 2008 From: Capsquare
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Sure will do
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Jul 23 2013, 07:12 PM
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#6
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Senior Member
743 posts Joined: Oct 2008 From: Capsquare
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Called CS today, they will bring this matter to technical. Will call me tonight or tomorrow.
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Jul 23 2013, 07:23 PM
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#7
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Senior Member
743 posts Joined: Oct 2008 From: Capsquare
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QUOTE(wcypierre @ Jul 23 2013, 07:19 PM) alright. Do tell us what's the resolve so that I can update this thread(with appropriate credits) and that the future users can benefit from it Sure |
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