Hi. I have both a Maxis & Celcom phone account. I just want to check on U mobile's coverage and service. Are they as good as the 2 telcos above?

Went to Sunway Umobile last Friday waited 1H30M to Port in Umobile (from Digi). On Monday i try call to Umobile to check on the port in status and Umobile mentioned there is an error from the Donor (meaning from Digi). Called to Digi and checked, CS said dont have any port out application from my side.

Called to Umobile again, ask CS to help me resubmit my application. Receive SMS from both Umobile & Digi and wait for the updates. On Wednesday, called to Umobile to check on my status. CS said still waiting from Digi updates. Called to Digi, CS said got error from my application. Saying my number have subline and cannot port out. Umobile have to submit 1 application with 2 mobile. I was like WTF, all this while since last Friday I had submitted the application correctly to Umobile.

Wednesday get a Umobile agent to help me resubmit. Very fast immediate get a SMS notification on the status. Today (Thursday) received a notification from Digi saying my port out status is rejected. Called to Digi, CS said the same error. Application must submitted in 1 form if owners have 2 line (principle & supplementary line). Argue with CS and said this is my 3rd time and pretty sure im doing the right way. All was in 1 form.

Today, get the dealer to help me to resubmit again. Hopefully finger cross able to port in Umobile. I had no problem port from Maxis to Celcom, Celcom to Digi but got problem from Digi to Umobile. All my payment are done by auto debit and no blacklisted at all. I cannot think of any reason why have this kind of error except Digi dowan to release my number to Umobile. I think a lot of others telco MNP try to port in to Umobile that's why they're using this kind of strategy.

End up if we fed up, and we will give up to port out. Then telco will win in this case. Just my guessing only. Will update again my port in status.

TQ

This post has been edited by m3lover: Sep 10 2015, 04:48 PM

ask digi change your sub line became main line and then port out both no. to u mobile.

1 month advance plus 1 month pro rated bill


hi , hope I could answer ur question.

first of all, I can be sure all telcos D M C all trying very very hard to stop their customers to port to Umobile, like Maxis would call u and provide better offer before confirm u porting, digi or celcom might easily reject with funny reason, and sometimes it happens that port from Celcom to Digi is lot easier from Celcom to Umobile.

2nd. umobile CS still not that full of knowledge and surely not keep following up ur problem too.

3rd. i m not sure if the dealer submit in the right way because sometimes umobile system is very STRANGE, but below t&c must apply
a. must port all main and supp together, no matter what plan u choose, 1 main u28 2 prepaid or 1 p50 2 supp ...
b. no outstanding @ digi
c. must key in the system correctly, u might still receive the sms even key in wrongly.

after all, DiGi should be happy to keep their customer stay.

So, if u still interested in umobile, may give a last try on this problem as i am a slightly better experience dealer

U Mobile wouldn't be the one causing problem because they want new customers. Its always the donor network that gives problem and in this case, Digi.

Status update for today.

1. Yesterday Received both Digi & Umobile notification (port out D, port in U)
2. Just Called to Digi to check status. CS said my application was rejected and very sorry. My application was no problem, this time 2 number are in 1 form. Just this time is some "TECHNICAL ISSUE". Please call or go to Umobile to resubmit my application again.

Actually i already expected it will be rejected. Digi is trying to hold their customer right now.

Exactly... agreed with you on this.

Hi,
Thanks for your reply.

1. Totally Agreed on this.
2. Umobile agent is very good, keep follow up with me. Or else she wont get her commission.
3. It could be, but this is the 4th time submission. Very fishy here
a. The form i had stated and write it very clearly, all the numbers under my name all port out together. Stated clearly the number, & donor. I think the CS is know much better than me. Witness it is indeed in 1 form.
b. No outstanding, all this while is doing auto debit.
c. no idea on this. impossible submit 4th still doing wrongly.

Now we know how fishy is the donor and cant compete with their competitor. Anyway had get the dealer to help me to resubmit for the 5th time

go complain here then u can viral in media

http://www.complaint.cfm.org.my/http://www...int.cfm.org.my/

because port together main and supp normally we submit with email, and now with new system to submit all together to avoid problem like this, as i know MAXIS already start playing trick on this, already 2 customers porting request rejected due to NOT REPLYING Y on porting request sms, in fact they didn't receive any sms from maxis, and when we call Maxis, they are telling that after 15 september only able to resubmit, i wander if ur case is same as the Maxis 1.

My case was submitted 4 application, myself received 4 notification while my supplementary only received 1 notification. Yes i think now all telco are playing this trick....

if you still get rejected,complain here
http://www.complaint.cfm.org.my/
I sure your case will solve if you complain through this website
(PS:complaint here wont make you on tv or newspaper lah)

4G fullbar but no internet connectiity, damansara, TTDI, up til sentul, cant even send a damn whatsapp message!

Turn on, turn off airplane mode. If still doesn't work, set your phone to 3G only.

Turn to 3g on and off my phone does the trick. 4g not useable?

Turn to 3g on and off my phone does the trick. 4g not useable?

Hey,
Just lodge a complaint through the portal you provided. Nolah, didn't intend to make my own famous. I'm just sharing my experience only

4 submission all failed due to funny error. Totally unacceptable

hehe, next time u submit provided this complaint report, so we can forward the report together to give them pressure

really a lot useful

Haha, thanks for your advice. Will try that..

Finally my application was accepted and using Umobile now....Happy customer now...