Forumer you are complaining against: rocket_jet

Item being sold/bought: PS Vita 3G/Wifi Value Set

Original thread link: http://forum.lowyat.net/topic/2212573

Date of transaction: 24 March 2012

Details of the complaint :
bought a PS Vita 3G/Wifi value pack from seller, and send it for warranty claim on 25 Aug 2012, until now haven't have any news from them end up being cold disturbing or harrasing them for keep asking for status which they not giving me any status on claim.

On 20 Nov 2012 call for shop owner Tim Wong for status again, which he mention will call me for status no matter there is any status or not on 12 Nov 2012, but Tim Wong straightly told me not to call him again for status and just wait until he got answer from supplier with rude voice and hang up my calls.
On the same day i call him again to ask him properly, but he refused to pick up my calls.

On 25 Nov 2012,
thx for all the support here! after verified my set is HK set, i have called Tim, and he also admit that my set is HK set and will give try to give me a good news on my unit by tomorrow! and by hope it will be able to deliver my unit to me before the hearing on 7 Dec 2012, in worst scenario Tim mention, if he not able to give me the unit on before 7 Dec he requested to give him by 30 days start from today to deliver if still failed to give he will exchange the unit with new one! The hearing will still proceed as i hope Tim will promise this in front of the hearing later.

Thanks for all the support brothers and sister (if they really some girls gamer here )

Below is the SMS i received from Tim Wong after i send sms to him that he is quite rude to his customer and told him that i don't wish to bring this case to consumer rights.

As requested, for the whole SMS between me and Tim wong:













until now...












And also receipt of purchase together with the claim invoice from them.







Fault Code by TTPM : B01 - Perlakuan mengelirukan berhubung dengan barang yang dibekalkan iaitu mengenai sifat, proses pengilangan ciri-ciri kesesuaian bagi maksud atau kuantiti barang itu.

Hearing Date : 07 December 2012

More info of the dispute complain against Playtime Electronics:

http://forum.lowyat.net/index.php?showtopic=2401495&hl=

This post has been edited by cwl_ykh: Nov 26 2012, 08:00 PM


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what an unethical seller..
good job there calling your customer an '*******'
luckily i never deal with such a lousy ah-beng-like shop..

you should explain yourself here instead of making excuses in your thread dude..

good luck to you unker kelvin..

thx bro! i hope he willing to settle it properly and not avoiding me like this... if not i think my 1k++ will just burn like this

where is the seller????where are you???settle this prob asap....
lots of people gonna know your real face right now..damn an unethical seller.
can't trust this seller anymore

this is damn no good..i bought some game with them oso..their shop at bangsar shopping center..after this not going to buy with them no more..

have sms him regarding this thread and also the tribunal complain which i have file in to... hope he will give me a better solution to settle this matters and i will close this thread and tribunal case accordingly...

Walauwei, calling a customer an @sshole is bad, if i were TS, i would RAGE by now

It a shame though be like this, i hope u can settle this matter as soon as possible unkle kelvin and gud luck

buy game i think still okay, but buy console is a no no for me

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Added on November 21, 2012, 8:17 pmactually im rage now... but not much for me to do also atm i just hope case settle properly and i dun wish to wait for another 3 months or 1 year for this end up i get nothing

This post has been edited by cwl_ykh: Nov 21 2012, 08:17 PM

Wow! I had the same harsh treatment from this shop when I called them up asking for Black Ops II game!
What a jerk!

me : Hello, is this PBSC (Playtime BSC)
PBSC : yeah....(sounded annyed and while munching)
me : Do you have a copy of BO2?
PBSC : Where did you get this number!! (annoyed)
me : I Googled your shop and this number came up.
PBSC : How much did the price say in the website? (what kind of a question in that!)
me : It didnt say. How much for a copy?
PBSC : Well, if it doesnt say means you're not a member!! You need to be our member to know the price. You come over and I'll tell you the price! (annoyed and very rude! )
me : What??? With this kind of attitude, I can assure you I won't be coming over!

Such a rude seller!! You'll never get a sen from me nor from my other gaming friends, I can assure you that!

Good luck in suing this guy, cwl_ykh!!!!

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Added on November 21, 2012, 8:34 pmI'm telling all my friends to boycott this shop too, bro!

This post has been edited by Daddy_Estee: Nov 21 2012, 08:34 PM

wow i nvr thought many having a different bad moment with Playtime! but i face this problem with their own boss, no wonder his staff also like this!

Saw this in their thread:

~Cheapest in Malaysia and the most well stock game shop. You can trust us~

My God!! What a liar!!

Seriously, not ever coming to this ah beng shop again!

what the fcuk?! calling customer a55h0le? this is too far la. i have warned people about this shop. these people burned my ps3 gpu when they did the reflowing. bastards. where is his toyboy..you know who you are?! now stand up and cover your master like a good dog. pui.

From one of the seller replies:



Might as well avoid the snake altogether.

He might also need to understand the phrase: Don't bite the hand that feeds you.

This post has been edited by WhatMan: Nov 21 2012, 09:51 PM

this is getting interesting *grabs popcorn*

all the best to TS

Irresponsible seller should be kick out of business

$$ mau, tp responsibility x mau. People like this are the lowest

what a shame.. very rude seller...

what a shame, i have dealt with them once, no problem happened

there goes the reputation of the shop....

the truth is..with that statement..they just show..their real faces..when all people know this..no body gonna trust them anymore
it just make them look really bad and stupid

with that kind of reply, i dont think he will come here and settle this.

im sure theres other who share the same fate as ts..imagine non-lyn member who bought from them..

i hope mod delete all their salses thread..this kind of seller should not be here in the 1st place..

Yup no matter what situation, pls dont carut ur customer.yes we know,when it come to warranty claim from the oversea,there will be a lot of hassle but it can be handle properly instead of this.lesson to learn, pls buy official sony malaysian product

Never really deal with this shop before
but after seeing this, will avoid it like the plague!

Such poor customer service!!

Good luck bro kelbin!

yess bro..same here.they asking me where i got this num.mayb cz the pricing is diff between shop & forumers.but i still dunt want buy from play time.
claim the cheapest but price is normal,what a shame seller

thx for all your support bro all! but from what i saw in his thread now, seems like they are using dummy account to avoid our comment to lure customers again, hope Mod can take note on this

why the delay? if you can't claim warranty for kelvin, at least give him psvita back

3-4 months is way too long

This post has been edited by ajis: Nov 22 2012, 07:35 AM

the problem now is they refused to give me a better solution to solved this matters... and also not coming here to settle this problem...

Hope that Playtime can resolve this issue ASAP. By making an excuse and delaying/avoiding request from customer is not a good after sales service. Some more with harsh word sent over to customer sms, it's quite rude. For a big gaming shop and I can say quite well known in this forum, this will ruin your business.

This is the 2nd time got complaint here in dispute so this time i list it in the minor list.

thx alot bro!

i dont know whats the problem with some off shop now.. if take to long.. just replace new set la.. or ask sony to do replacement fast..

Oh! No..

aku beli konsol vita, ps3 ngan dia.. apa kes.. mudah-mudahan tak da prob le ...
games tak penah beli ngn dia plak..

humanity changed

Aik? Kedai besar yang famous kat LYN ni pon scam org kaa?

LOL rocket_jet is online now but still not respond this dispute.. or he still snake--ing around conner

oh my, last January this year i bought PSvita from him..no problem so far but but but how come suddenly he changed his mind?

alamak.. i bough my vita at this shop... hope nothing happen... dont want to be like kelbin kes.. hahahahaha

What kind of seller is this This kind of shop/seller should be put out of business. This is the same shop banned for bumping his topic with a fake dup account previously right?

Feel sorry for u . If still no solution go and make a report to tribunal.

Gud luck kelbin.

Wow ... this is bad O.o

Last time i also think of buying from them but then got hold off

PBBseller last time took only few month to replace my 3DS and it's replacement with new one

Hope you get the things settled, bro

Yeah.. Same with me. So far, PBBseller never disappoint me yet. Keep it up LUKE!!

From other complain thread, the receipt stated that they will dispose item if user not claim it for 6 months. This makes me wonder if they claim the warranty unit then tell customer not fix yet and wait for 6 months, then sell it to new customer

that exactly what it seems to be..both cases main prob is PLAYTIME never ever inform customer about the status..they should atleast inform the customer before disposing the item..

no comment...

nasibaik aku beli PSVITA dari pbbseller, PS3 Slim dari happy_shopper

seller online 10.24am... but hvnt reply to this threadd.... hrrrmmm ada bau bau ikan nih...

i was wondering how many fake account does he own?

patience bro...patience....
they not response...it's make them look more guilty

pok nyet keje kat kedai ni kan

looking for me bro?

How come he didn't response yet? X nampak ke buat2 bodo je? This is a very bad for such a big business owner

made police report? if not, go to their shop and request back the faulty ps vita from them. if send to their distributor, ask for their address and deal with the distributor yourself.
dun go through this shop since they have made it no interest to help you claim it or so from the post

kudos to you TC for actually going through with the court case, i wish you luck and hope you can get your money and item back

Adakah Pok Nyet yang bersalah?
No comment!

the other time I bought a couple of PS3 from the shop they weren't rude to me though. Initially I pm'ed them to reserved 2 copies of game for me and told them i'll be over at 8:30PM or so. But that night I was stuck in the jam and called them I couldn't get there in time before they closed but the person on the other line said he could wait up for me.

When I reached there majority of the shops were already closed but they were still opened and waited for me. Picked up my copy and even asked a few questions on the region of the games and whatnots. And didn't feel any hostility while doing my transaction.

so far this this is personal matter between kelvin & tim (boss), if u wanna to drag me onto this mess or just feel so free trolling me within? dont simply tag people name for fun as i didnt seem look this matter so fun imho, feel uncomfortable u know me for quite sometime we can have a chit chat or so perhaps, better than coming out jumping around with bold assumption..

Sorry neyt..

btw gud luck kelbin..

Tim shouldn't make statements like this, it's BAD for his business
Btw gud luck bro

This post has been edited by izack1981: Nov 22 2012, 03:39 PM

Good luck in your claim... I feel sad about your vita and the case...

so now u understand Pok Con no hard feeling, behind those jude_rockectman sometime i'm also replying as got many staff here beside me and so on previously b4 me, i dont blame other that didnt know me or what so ever, as a good friend to most of u guys that know me before in here i had no hard feeling, juz want to clear my name and all of my colleague beside me as they also a mere worker, that come to work like most of u guys did to make a living.

so nabs, your boss doesn't have any lolwut.net id?
and for that he can excuse himself from explaining the situation here, in this dispute zone?
did he even know about this dispute thread?
kelvin here is the customer, even u if u're the MACAI for PLAYTIME, u share the same responsibility in this case since u REPRESENT this-so-called-gameshop PLAYTIME..

lousy service is lousy duhh~

Tim

my own experience with singapore sony.

went there, ps3 wifi problem. switched to new ps3 ON THE SPOT.

usually the longest they settle the problem is 2 weeks. if the item still under warranty should be swapped on the spot.

dont lie pls.

Pok Nyet this is not directed to you but to Tim. member2 tau hang cuma carik makan saja, kita member.

its fine bro, people can say whatever the can say, im quoting u guys coz we know long time already, just doing my part as good as i can offer aswell as friend to you guys, cheers~

Period pain iz period pain! siap ko aku jumpa kat luar!

So, I think it's one of your staff sending that harsh message to kelbin?. He should know manners when replying to a customer bro.

thanks guys and also many who reply, sorry im not able to quote all of it, i have receive a call from tribunal to proceed for the hearing already and will proceed the complain to Tim Wong/Playtime since he not wanted to settle it properly.

and for Pok Nyet! bro aku paham masalah ko, n aku tak marah pon pasal ko tolong ke tak sbb aku paham ko hanya keje kat situ jerr! anyway apa2 pon ko tetap member aku bro!

Gud luck Kelvin

i agree with dr. laboo....even you are the worker or anything...but you can give some advice to your boss so he can take responsibility about this matter...
but since everyone quiet...no one response...so many people thinking bad thing about your shop...remember "kerana nila setitik rosak susu sebelanga"...because of harsh words and irresponsibility by your staff or anyone (who ever it is)..playtime got bad name...

Betul tu bro.. Harsh words mcm tu bole jatuhkan nama baik Playtime. Mmg x patut la ckp kasar kat customer.

sadly, nobody from PLAYTIME got the balls to justify a single line about Kelvin case..
they are like.. "oh.. i dunno.. this shit is between customer and boss liao.. i macai liao.. u pandai2 setel wif boss liao.."

what a joke

i agree again with DrLaboo

same here,i got psvita from pbbseller,xbox from happy_shopper,after sale service especially happy_shopper never dissappoint me
,still no problem from vita so never deal with problem with pbbseller,but always look into his thread for cheapest game,never regret purchasing their game all this while,very good service.
to that rocket jet shop,i think better shut him for good this time for the sake of others

This...

booooooooooooooooo playtime electronic booooooooooooooooooooooooooooooooooooooooooooo! shame on u!!!

stupid shop closed la stupid seller!!!

nnti org buang tahi kat u punya pintu baru tau!

This post has been edited by .O.: Nov 22 2012, 06:30 PM

Patut la kau dh tak ade dalam app near.

good luck to u bro, i sent my psvita back to them few weeks ago too

i will still give them some time to do the claim, maybe 2 months or something, else i will take it back from them and do a claim in SG by myself.

This post has been edited by rocktank: Nov 22 2012, 07:27 PM

oh my bro

good luck with ur console

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Added on November 22, 2012, 7:35 pmhope you wont be the 3rd person

This post has been edited by squall0833: Nov 22 2012, 07:37 PM

Good Luck Bro!

and for the seller..... i Know him is mouse now...

itu pasal bro... sedih sbb lama tak bli... mula2 nak bli seebijik ngan alex, tapi alex suh aku jgn buang duit bli satu n suh aku tunggu claim jerr! thx alex sbb jaga dompet aku
wow i hope u won't have the same problem! better chase them if not i dun mind u join me here

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Added on November 22, 2012, 7:39 pmthx bro!

This post has been edited by cwl_ykh: Nov 22 2012, 07:39 PM

becareful bro, the next thing they'll do is.. change their receipt. then you're a gone case.

already filed to tribunal....

Boycott them ady la. Unethical seller.

PlayTime IS OVER!

tribunal report added on 1st page

Eh..apasal Sony lak?? hehehe bukannya dia amik kat Sony Center ke, Sony Style ke... hehehehehe srry mencelah jap... MELAINKAN kalau DIA KENA HANTAR KAT SONY SERVICE CENTER..tu kira mmg makan MINGGU la...tambah2 kalau BUKAN MY set.... hehehehe

...treeettt...treettt........

Btw, don't misunderstand between the "product" that you buy from OFFICIAL SONY OUTLET & between THIS TYPE OF SHOP...I mean the warranty might be different...

just receive sms from Tim now... not asking to settle problem but make it worse by threatening me...

sial kan seller mcm ni? haih mmg lingkup la bisnes ko Tim oi.... I just hope that Admin or Mod can banned their store forever...what a cocky seller....

pergh.. hebat2

gila panas baca... stupid sial seller..

wow.. playtime, huh? with two different people stating two similar issues within two separate periods,
don't think that it's related to past workers/present workers.. might relate to the mgmt instead..

all the best to you, TS/kelvin.. hope that you'll get what is rightly yours.. and to the Tim guy,
stop being so arrogant and boastful..

as for me, pbbseller all the way..!!

Hearing Procedure

- Upon a claim being lodged with the Tribunal, the Secretary or Assistant Secretary to the Tribunal will issue a notice of hearing in Form 4 stating the date, place and time of hearing and thereafter serve the notice of hearing on both the claimant and the respondent, not less than 14 days before the date of hearing.

- No party shall be represented by an advocate or solicitor during a hearing before the Tribunal and each party to a hearing shall conduct its own case at such hearing.

- If the claimant is a minor or a person under a disability, he may be represented by his next friend or guardian.

- Where a respondent is a company or a firm, it may be represented by its full time paid employee.

- The hearing before the Tribunal shall be presided over by a member of the Tribunal (referred to as “President” during the hearing) sitting alone, who may at any time assist the parties in conducting their cases.

- At the hearing, the Tribunal shall, where appropriate, assist the parties to effect a settlement of the claim by consent.

- Every party to a hearing before the Tribunal shall be entitled to adduce evidence, call any witness or produce any document, record or thing in support of its case.

- All hearings before the Tribunal shall be opened to the public.

info for above:

http://ttpm.kpdnkk.gov.my/portal/index.php...aring-procedure

This post has been edited by cwl_ykh: Nov 22 2012, 08:39 PM

Never heard any of my friend complain to NCCC but this kind of small case requires lawyer? In case you lose, you really have to pay him? It doesn't make sense to me. I think the worst case is you can't claim back your PSvita.
Either Tim never get sued by any of customer or he wanna scare you to withdraw the case...

Luckily I never buy anything from that shop, only bought from Pbbseller before.

actually not plan on report to TTPM on this case but after receive his sms i got no choice of doing this... because i feel like he is not respect us as a customer to him at all

This post has been edited by cwl_ykh: Nov 22 2012, 09:15 PM

Good Luck bro..

thx bro!

All his word keep defaming himself only.. Support u TS, all the best..

actually no need to bring a lawyer to hearing...thats procedure...

pbbseller is really nice guy...he really respect customer..i also bought a game from him

WOAH!!!! like eat chilli got FIRE!!!!!!!!!!!!!!

Noob kia bring this to Kopitiam!!!!

I bet the seller just did the trash talking with no action at all. By the way,the Playtime store is nothing great. Just some normal game shop,I don't understand why the seller has to be so arrogant and badly treating his customers.
The shop will be closing very soon with no business if he still continues to act like this.

abe kelbin...boss tim tu sibuk main game facebook kat umah....hahahaha

Luke (PBBseller) and heavyarm are the currently best sellers

This post has been edited by TongCN: Nov 22 2012, 09:46 PM

bro. when will be the hearing? Give us the date/time/and place. Lets give support for you bro, and stand for consumer justice!

Wow.. This thing gettin worse..
All the best for u abe kelbin..

agree with you bro
also alex sg wang

Oh, yea. Alexwlh But recently seldom deal with him dy


Just saw this

lets bring this to kopitiam!!

Make a copy of this thread at serious kopitiam sure more supporters lolz.

Seriously i almost bought my PSVita from them lucky i bought from another forumer (But the receipt shown bough form them lawl)
Wtf dude what a rude seller cheapest my @ss.. I heard last time Playtime got sapu badly too not sure its the Bangsar one or not for making dupe accounts and creating fake testimonials temporary banned from LYN or something like that

Anyways Customers are always right and he got no right to settle in court see what happens lol he cant fight against LYN members Wrong already still dont want admit still try to make things worse pui!!

anyways good luck with settling the case and hope we can get an update on your thread on whats happening or can settle or not.

Lucky Subang game shops dont have this problem XD

As for me i wont buy anything from Playtime anymore too much problem rather fork out a bit more money in other shop to get better service .. Dust also wont buy form them lolz

This post has been edited by KHinTheGame: Nov 22 2012, 10:21 PM