Forumer you are complaining against: rocket_jet

Item being sold/bought: PS Vita 3G/Wifi Value Set

Original thread link: http://forum.lowyat.net/topic/2212573

Date of transaction: 24 March 2012

Details of the complaint :
bought a PS Vita 3G/Wifi value pack from seller, and send it for warranty claim on 25 Aug 2012, until now haven't have any news from them end up being cold disturbing or harrasing them for keep asking for status which they not giving me any status on claim.

On 20 Nov 2012 call for shop owner Tim Wong for status again, which he mention will call me for status no matter there is any status or not on 12 Nov 2012, but Tim Wong straightly told me not to call him again for status and just wait until he got answer from supplier with rude voice and hang up my calls.
On the same day i call him again to ask him properly, but he refused to pick up my calls.

On 25 Nov 2012,
thx for all the support here! after verified my set is HK set, i have called Tim, and he also admit that my set is HK set and will give try to give me a good news on my unit by tomorrow! and by hope it will be able to deliver my unit to me before the hearing on 7 Dec 2012, in worst scenario Tim mention, if he not able to give me the unit on before 7 Dec he requested to give him by 30 days start from today to deliver if still failed to give he will exchange the unit with new one! The hearing will still proceed as i hope Tim will promise this in front of the hearing later.

Thanks for all the support brothers and sister (if they really some girls gamer here )

Below is the SMS i received from Tim Wong after i send sms to him that he is quite rude to his customer and told him that i don't wish to bring this case to consumer rights.

As requested, for the whole SMS between me and Tim wong:













until now...












And also receipt of purchase together with the claim invoice from them.







Fault Code by TTPM : B01 - Perlakuan mengelirukan berhubung dengan barang yang dibekalkan iaitu mengenai sifat, proses pengilangan ciri-ciri kesesuaian bagi maksud atau kuantiti barang itu.

Hearing Date : 07 December 2012

More info of the dispute complain against Playtime Electronics:

http://forum.lowyat.net/index.php?showtopic=2401495&hl=

This post has been edited by cwl_ykh: Nov 26 2012, 08:00 PM


Attached thumbnail(s)

thx bro! i hope he willing to settle it properly and not avoiding me like this... if not i think my 1k++ will just burn like this

have sms him regarding this thread and also the tribunal complain which i have file in to... hope he will give me a better solution to settle this matters and i will close this thread and tribunal case accordingly...

buy game i think still okay, but buy console is a no no for me

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Added on November 21, 2012, 8:17 pmactually im rage now... but not much for me to do also atm i just hope case settle properly and i dun wish to wait for another 3 months or 1 year for this end up i get nothing

This post has been edited by cwl_ykh: Nov 21 2012, 08:17 PM

wow i nvr thought many having a different bad moment with Playtime! but i face this problem with their own boss, no wonder his staff also like this!

thx for all your support bro all! but from what i saw in his thread now, seems like they are using dummy account to avoid our comment to lure customers again, hope Mod can take note on this

the problem now is they refused to give me a better solution to solved this matters... and also not coming here to settle this problem...

thx alot bro!

i was wondering how many fake account does he own?

thanks guys and also many who reply, sorry im not able to quote all of it, i have receive a call from tribunal to proceed for the hearing already and will proceed the complain to Tim Wong/Playtime since he not wanted to settle it properly.

and for Pok Nyet! bro aku paham masalah ko, n aku tak marah pon pasal ko tolong ke tak sbb aku paham ko hanya keje kat situ jerr! anyway apa2 pon ko tetap member aku bro!

itu pasal bro... sedih sbb lama tak bli... mula2 nak bli seebijik ngan alex, tapi alex suh aku jgn buang duit bli satu n suh aku tunggu claim jerr! thx alex sbb jaga dompet aku
wow i hope u won't have the same problem! better chase them if not i dun mind u join me here

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Added on November 22, 2012, 7:39 pmthx bro!

This post has been edited by cwl_ykh: Nov 22 2012, 07:39 PM

already filed to tribunal....

tribunal report added on 1st page

just receive sms from Tim now... not asking to settle problem but make it worse by threatening me...

Hearing Procedure

- Upon a claim being lodged with the Tribunal, the Secretary or Assistant Secretary to the Tribunal will issue a notice of hearing in Form 4 stating the date, place and time of hearing and thereafter serve the notice of hearing on both the claimant and the respondent, not less than 14 days before the date of hearing.

- No party shall be represented by an advocate or solicitor during a hearing before the Tribunal and each party to a hearing shall conduct its own case at such hearing.

- If the claimant is a minor or a person under a disability, he may be represented by his next friend or guardian.

- Where a respondent is a company or a firm, it may be represented by its full time paid employee.

- The hearing before the Tribunal shall be presided over by a member of the Tribunal (referred to as “President” during the hearing) sitting alone, who may at any time assist the parties in conducting their cases.

- At the hearing, the Tribunal shall, where appropriate, assist the parties to effect a settlement of the claim by consent.

- Every party to a hearing before the Tribunal shall be entitled to adduce evidence, call any witness or produce any document, record or thing in support of its case.

- All hearings before the Tribunal shall be opened to the public.

info for above:

http://ttpm.kpdnkk.gov.my/portal/index.php...aring-procedure

This post has been edited by cwl_ykh: Nov 22 2012, 08:39 PM

actually not plan on report to TTPM on this case but after receive his sms i got no choice of doing this... because i feel like he is not respect us as a customer to him at all

This post has been edited by cwl_ykh: Nov 22 2012, 09:15 PM

thx bro!

haha takper sbb dia try discuss ngan aku semlm kata nak mintak sebulan lagik utk settle yg malangnya TTPM dah set Date pd 7 Dec 2012

bro the hearing will be in 7 Dec 2012 on 9am at The Mall

thx bro!
I will try to put it there also later on

Oh really okay i will try to get to him later on

thx abe storm! :checkinatソニー EMCS ペナン TEC:

yeah bro i will keep update everyone here no matter the results from the hearing or settle by the owner himself! at least we all know what is going on as to be fair to the owner himself!