just receive sms from Tim now... not asking to settle problem but make it worse by threatening me...
[attachmentid=3169659]

Need an answer?  Own a retailers one day and you explain here why do you need 3 months when you get no replies from them.

Stop being an idiot asking stupid question, Simple as that, Buy any hardware today and send it for warranty, and come back to us and let us know how long u waited for warranty claim, Don be naive to think that warranty means 1 to 1 exchange within a year.  If that's true, i would like to buy anything from you which covered warranty 1 to 1 exhange within 365  days a year.

---

Added on November 25, 2012, 3:12 am
Hey , we should ask TS to post the whole conversation of what they have chat, Not those which what he quote to show us what the retailers telling them.

You're another idiot who never read earlier post which someone else making noise about 1 to 1 exchange terms.
Sony centre is huge , But how sure are you if you send a console to them you don't have to wait for 3months?
And also, tracking number from who? He's purchasing a HK set as mention above. A tracking number from SONY centre MALAYSIA ?
As i mention above , PURCHASE EVERYTHING from Sony centre, Then everyone is HAPPY without complaning so call bad service.

You want cheap , you want fast , Go live in your own world you might get something you want.

Alright , Let me explain to you how does all these bloody warranty works .

Retailers orders from SG/HK reason why they do so, is because they could get cheaper cost to sell to people like YOU.
So , When they get all these so call AP sets from overseas, If anything happen to those faulty device, they've to send it back to either SG/HK for warranty , And when they do so, They use courier service like FEDEX.

When it reach to Sony HK / Sony SG , They will take their sweet time to check the vita this & that , and that might takes up to 2-3weeks minimum for checking , and they'll start repairing and IF only they couldnt repair it they will send a new unit back to the Retailer.

And the reason why they don have the tracking number, BECAUSE EVEN IF WE DISTRIBUTOR send back to them for those non local Sony centre  warranty sets it need to wait up to 1-3months.

And , for your info , as i mention above, i DO work in a distributor in Software&Hardware in CONSOLE before, So don't do stupid assuming & asking stupid question how do i know so much about all these how it works.

Thanks

I suggest you just ignore those who accused you with no basis or proof. We both in this line of business so we need to be mature. It's true if the parts were to order out of Malaysia it will take more than a month, but if the shop cannot be honest and just give simple answer "We still didn't receive any answer for Sony HK regarding your device right now, but we will keep in touch in this matter", ain't it will be much better? About the T&C for console is different than other Sony product because it involve laws with regional patent thats why they can't accept for repair/warranty. About 1 to 1 exchange thats depends on the shop themselves. Third party repair/mod with void the warranty...and many others..really if i want to quote all the T&C i don't remember them all but just the important one

but tell the truth..
i sell sony many vita sets .. so far 1 set that is cant repair.. (touch wood) that is front camera not working properly.. and send back hk for warranty. it took me 2 month cause of chinese new year time.
sony not changing new sets and repair it only.. after few week it happen same problem again...
my customer also fxxk up for so long waiting.. so he just say is unlucky and not use front camera function.. and didnt ask me claim again..
i also feel sorry about to him (My friend actually)..

so i would prefer malaysia set.. can claim warranty easily..
buying device is depend on luck.. nobody know 1 year what will happen..

i just want to shared my experience .. and trying to give any solution that can solve the problem
TS and playtime boss also is my friend
so i better not giving any comment for both side.

kind da want to say this but he did it for me +1

Thumbs UP!!!!

EDIT here, i did not deal with him b4 0r maby almost? about the Diablo 3 thing? yeah... I pm him and he called me to go to his shop to check is there stock available? and i did what he told... I drove all the way from sri petaling.... and the result? he F**ked me cause i did not preorder la.... this la that la.... and the Final answer NO!! no stock and off u go LOL!!!! and what so ever... ( I am just there to ask for "is there any excess stock?") and not even a sorry, eventually he call me to buzz off like a fly.... and I  just leave the shop and bookmarked his ID for reference in future not to deal with him..... 

Used to frequently buy from this shop 2 years ago, 1stly bought ps3, then ps3 games.. sc2, then diablo3. All pm rocket_jet 1st.. b4 i go bsc..

but recently, i went to buy gw2.. walk in customer.. I asked, how much gw2, they replied rm200. Then i replied, ehh.. ur forum write rm180 ma..? They sarcasticly replied.. u got pm me? .. I just replied. Im frequent customer. They diam diam.. like not happy like that.. sell to me at rm180.. This is replies from the workers.. Not that chinese boss.. 

All i can say is, train your worker properly. U famos is because of LYN only.. without LYN support.. you wont be so big.

just finish reading from 1st page to here    , by the way kelvin . did u tried direct walk-in face-to-face to his shop complain end up still got the same answer ? 

phone/sms direct its not a solution, the best always is face him instead and also can see proper details and what situation on the spot .

just my 2 cents

and of course sometimes i dont like his style when asking for pricing in stock wont reply . so until now didnt deal with him before lol .

TS, bring some backup la when u go pick up ur set.

thanks for all the support and info!!! my vita finally back to me!!!  

 

[attachmentid=3183753]