Since there are no topic about this, then let me create the topic about ways to cancel your unwanted credit card. Do also report other methods for different bank. This is valid for credit card issue in Malaysia only

Before cancel your credit card
1. You must paid off the balance in full. (No outstanding balances)
2. Redeem all your credit card reward/Bonus points.
3. Cancel all the auto debit

After cancel your credit card
1. Follow-up on the cancellation
2. Get a confirmation of the credit card Cancellation in writing from the banks.

Citibank Berhad


Standard Chartered Bank Malaysia Berhad


Alliance Bank Malaysia Berhad


AmBank (M) Berhad


CIMB Bank Berhad


Direct Access


Hong Leong Bank Berhad


HSBC Bank Malaysia Berhad


Malayan Banking Berhad (Maybank)



OCBC Bank (Malaysia) Berhad


Public Bank Berhad


RHB Bank Berhad


United Overseas Bank (Malaysia) Bhd


Bank Islam


Bank Simpanan National (BSN)

MBF


AEON Credit Card

Credit Card Cancellation Letter
This post has been edited by gerrardling: Jul 30 2012, 07:35 AM

just go to CC bank.. and ask to cancel CC.. it only take 5 minutes to verify your cc, check outstanding balance, than you need pay outstanding balance (if need) and done..

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Added on March 30, 2011, 5:38 pmi just cancel 2 CC using this method.. 1st public bank and 2nd Bank Islam.. reason cancel.. i just pay cash now..

This post has been edited by gwack: Mar 30 2011, 05:38 PM

Copypaste from Credit Card pinned thread:

Credit Card Cancellation Letter

Fax and email to the bank.

gerrardling, later after more feed back, do include cards that can be cancelled via phone in 1st post. Citibank CC can be terminate by just calling CS.

This post has been edited by Gen-X: Mar 31 2011, 07:02 AM

HSBC can terminate by phone too, just done it 1 month ago

thanks for all the input. anymore ?

I only go with foreign banks over phone enuf

all the foreign banks ?

me myself just cancelled my public bank cc. but 1st i called up CS on the procedure & was advised to go to any public bank branch.

1st, you need to double confirm wif counter staff if got any outstanding. if yes, pay in full.

2nd, i was asked to see the bank's CS. then, fill in a form, a photocopy of my IC was needed, & surrender my CC. they will cut the CC & attach the CC with the form to confirm the cancellation. and i was also given a photocopy of the cancellation CC form for my reference.

all done in 20 minutes.

added in first post, thanks

DirectAccess principal and supp cards can be cancelled with immediate effect. Don't be bluffed by the CS saying "Please wait for XX days to process".

that mean cancellation for CIMB / DA cc can be done via phone call to their CS ?

Exactly. Via phone call to 03-62047979 (DA Platinum line).
Not sure CIMB cards follow or not...

This post has been edited by chemistry: Mar 31 2011, 11:30 AM

TS, you left out 3 card issuers BSN, AEON & MBF..

okay. added in first post

added. thanks

Citibank cc can also be cancelled through Secure Message in Citibank Online.
I cancelled my Shell Classic, Shell Gold, Giant, normal Gold cc in this way.
However, follow up is needed as they'll ask you wait for a few working days.

why bother to cancel auto debit? let them debit it if they still can
not all banks are willing to give cc cancellation confirmation letter

I've cancelled my MBB petronas (need to cut the card into half and photostate), CIMB DA thru fax b4
as for hsbc and hlb, I forgot how i cancelled oledi, most likely thru fax as well

This post has been edited by alexwsk: Mar 31 2011, 12:57 PM

Just afraid if the bank would impose charges when they failed to auto-pay...IF only lar...

I had HSBC Classic and HLB Gold a few years ago.
Cancelled HSBC through phone call; cancelled HLB through HLB Online.

added, thanks. i think bank will call the company u auto debit to, telling them this card number is no longer exist.

I cancel my Direct Access by email.........they email feedback me and mention will act accordingly on 1 working day. Few working day later, received a sms from CIMB that the cc has been cancelled

next month, receive the statment, pay up the balance............done

uob card i manage to cancel through phone

Added

Tips:

To safe guard your interest please request to send you a letter to confirm cancellation of your card and make sure the account ZERO. There are instances that request was not done properly. With the letter at least when there is a dispute you have prove the check with them.

really ar, end 2009 they made me go to branch and wasted my time there when I wanted to cancel my Master Plat. After canceling it, they wanted to give me incentive Told them go fly kite, earlier when I asked said nothing to offer.

did u make a phone call to uob to cancel the card ?

Gen-X, they are trying to retain you you are valueable customer. Most banks card cancellation method are different when it come to Platinum Card, bcos normally their management will ask why this customer cancel the card can you try to retain them.

apparently its only recently implemented maybe end of 2010 or early 2011. i cant remember when i cancelled it. i used to have 1 visa and 1 master. last time i cancelled the master around 2009 i think. and i had to put in a form and bla bla bla. after a year i cancelled the visa and called up. and they told me i can do it through phone now. so pretty good

after a week or 2 they will send u an acknowledgement form and inform u that your card has been cancelled. tada

okay. thanks for the info

ya. tried before for eon bank and hlb. Can cancel through phone

just wondering, what will happen if i request to cancel MBB card with phonecall but didnt photostat the half-cut card to them?

i thk MBB can't cancel thru phone only

added. anymore input from other bank ?

Hi,

I didn't haf to fill up any forms to cancel my Citibank CC. In fact, thus far all the CCs I've cancelled, all I did was to just make a call to CS and tell them I want to cancel the CC.

alliance bank

- Call customer service (request them email to you / fax cancellation form)
- Fill up (Fax / Scan -email back to them)
- 7 Days, follow up with them
- Request Cancellation Comfirmation

thanks for the info

good thread...thanks for the info...i am going to cancel my eon gsc plat in this april...so i will double confirm the eonbank cancellation method for you...:-P

but now...i can double confirm direct access can be cancel just by phone call...i tried it b4...

This post has been edited by deity01: Apr 1 2011, 10:36 PM

Just for info, end 2009 I cancelled my MBB Petronas Gold at the branch in front of an officer where she even card the chip and gave me half of it. But last year got Statement charging me RM50 for GSt, of course it was waived since I have cancelled the card. But I also cancelled my MBB Petronas Plat in early 2010 and no issues (reapplied for the MBB Petronas Plat in end 2010).

ok, waiting for your input on eon cc cancellation. why u want to cancel it ?

lol, why she gave half of it to you ?

1. They pre-approved the cc to me...and said will rebate rm50 gst + rm20 for using it 3 times in 2 months...at the end i only get the rm20 rebate..the rm50 i dont know y they dont gv me...complaint several times but the promise just dont materialize...

2. they will send some coupons to gsc cc holders..like buy 1 get 1 free for movie tickets, complementary pop corns those kind of coupons...but wat they hv sent to me are totally useless...because the term and conditions written on the back of those coupons are all not valid since they printed all the t&c wrong sided...imagine...there are 8 coupons given, 4 rows 2 columns..those t&c that suppose to be on the left column went to the right hand side...whereas the t&c suppose to be on he right hand side went to the left hand side...

i tried to use those coupons but the gsc staff and managers insist they cant accept those coupons because of the wrongly printed tnc...make me embarrass only at the counter...complaint to eon and ask them to gv me a new coupons...they only say they will check and get back to me everytime i called to them again...

3. i think i got too many cc...

so now...gst is coming for this card...so sure i will cut it...

would it be too late to cancel the card by the time you receive the statement with the $50 government tax? or do you have to cancel it before the government tax appears on your statement?

You can try to get the GST waived upon card cancellation.... up to the bank's policy.
You should have cancel CC one month before the GST month.

Does it have to be 1 year usage before you can terminate the CC? I use less that 5 months. Do they ask question why you want to terminate their card?

you can terminate it anytime u like

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Added on April 8, 2011, 2:58 pmAMEX without MBB logo
call to cancel

This post has been edited by alexwsk: Apr 8 2011, 02:58 PM

added. thanks

Ya, as long as u didn't use the credit card after the GST issued to u, then no need pay the GST

no one cancel standard chartered before?? coz i m thinking to cancel my standard chartered coz no cash rebate

You can cancel via SCB Online Banking page... ;-)

SCB has 0.5% rebate is you use the ChoicePoints redemption method.
SCB Business Visa has 0.5% + 0.5% (ChoicePoints Redemption)

ic thanks... i already confirmed that my card is normal card with no cash rebate (not business visa >.<) and been told by the sales assistance that my card has no any cash rebate only point, RM1 = 1 point, check if wanna redeem Jusco voucher need 12,000 point if no mistaken

All SCB has ChoicePoints which can use 5000 ChoicePoints to redeem RM25 cash back into your CC.

oiiii.. really??? i go and search again the online redemption catalogue 1st btw i saw OCBC has better cash rebate right?? i just wanna hold one CC for easier to handle >.<

can cancel via on phone?

which bank u means?? im not sure Standard Chartered but i did cancel my mom MBF CC via phones before

Ya, i means Standard Chartered

not sure... have not try yet >.< still thinking whether to cancel my Standard Chartered CC

Cancel before GST anniversary date la

What is the link?

http://www.hlb.com.my/

I know the link for their homepage. But, I couldn't find the link to terminate credit card. Do I need to login to online banking first?

just call to CS to cancel, 76268899

Thanks. Done by calling them.

Just cancelled SCB and Direct Access... just one call away
- SCB said they will call me within 5 working days to confirm the cancellation.
- DA said no letters will be sent out

why cancel the SCB?

Cancelled the SCB Visa + Mastercard, while maintaining the SCB Business Visa

okay. then just wait whether SCB will call you or not. SCB will send you the letter on the card cancellation or not ?

SCB just called to confirm the cancellation of the CC...

okay. Added in the first post already. thanks

Call CS to cancel the cc, so we cannot have the Credit Card Cancellation Letter?

Sending cancellation notice is additional work and cost to the Bank. And you no longer their customers

so far, scb visa business platinum is their best card ? 10k credit limit card can be used to apply it or not ?

Wrong topic to ask this question... proceed to http://forum.lowyat.net/topic/1824199

yay..can double confirm with you now...cancellation of eonbank gsc visa plat is though phone....can request for cancelation confirmation letter..letter will be sent within 1 or 2 weeks time according to the Customer Service...the credit card instantly removed at eon internet banking...

thanks. why u want to cancel that card ?

alamak...u asked the same question again...
i hv already answer it at Post #39...

Can we transfer TP from Maybank SonyCard (wants to cancel) to Maybankard2 AMEX (maintains) ?

both using same TP, should be no problems

Sure can transfer. I did it twice:

1. MBB Visa Classic to MBB Visa Petronas
2. MBB Ikhwan AMEX to MBB2 AMEX

Was the request made by phone or fax or email ? What was the reason for the TP transfer ?

as from previous Gen-x post, he did by phone

I cancelled my cards and put the request in the cancellation form.

can we just call to cancel our credit card ?if blocking yes,i know thts possible ,but not cancelling/closing down the cc.

This post has been edited by nandayryu: Apr 26 2011, 08:54 AM

From the staff at the Queensbay branch, they said can but I did my termination at the branch.

that would be just a waste to walk-in then,i always thought we have to visit the branch in order to do the termination,i havnt terminated my credit card till now,will do as soon as im free ,btw,thanks for the informative thread.

Previously, they wanted the physical card to be surrendered. That's why have to go to the nearest branch for termination.

Of course, it'll be whole lot of better if they could practise like DA.

why not?? to terminate account through phone

I remembered for UOB bank, you have to terminate it at the branch

ya, depend which bank

AEON Cancellation follow your template???

then email or fax or by hand submit to them???

i want to cancel my AEON.

Reason:

My card crack, cannot detect the chip, hence cant swipe.
Ask for replacement, they charge me RM50.
So better i cancel it and apply other bank.

for normal bank, replacement card due to damaged card won't not charge any amount

Terminated my MBB Petronas by calling CS yesterday. The CS said will transfer the Treats Points in the Petronas account to my other account.

last time i remember pbb must cancel at branch

Awesome. I'll do this for MBB Petronas somewhen in the 2nd half this year.

added in first post already

MBB cards can cancelled via phone, thus convenient

no understand