Make a call to cancel my PBB credit card service, she keep asking me why need to cancel and persuade me to keep it for future purpose since our credit card give you rebate 0.6% (when hear this, I was thinking ONLY 0.6% rebate ) I just reply: others cc more attractive. Somehow, she still promoting their credit card, straight away said just help to cancel, that's all.

In the meantime, I asking for official letter regarding this cancellation, she said will be received 2 weeks time.

Anyone cancel PBB and received letter so far?

And May I ask is it the entire bank will issue you a letter regarding credit card cancellation? Have you guys requested for??

So mean u r pending for cancellation letter?? How long u being waiting?

If there any issued regarding with your credit card such as u have cancel with bank but the card still being active??

Or else u can request for final statement to be pay off the remaining balance of your installment item, no need wait for 12 months

I don't think they can be process further, fully detail need to be submit in place only can be process, right?

I have exp before, same situation with you, I didn't email them copy of my payslip, end up no any news from that agent

Not sure how about now...

Called and terminate my HSBC credit card. As for normal, CS asked reason why need to cancel, and said to me that can redeem the point for GST... Blu blu blu... Ended up on my one word just help to cancel it.

After this, he request for pin number, but I totally forgot about it even question mark what is the pin for mine. After that he just verify some detail from me since cannot provided PIN number...

After all, told me that someone will call me within 10 working days

CS mentioned will call back within 10 working days, now already 12 days and I have make a called 2 times already, they still havent call back to me.

So, just went to HSBC branch, I was requested to cancel the card from there, but the staff told me that they cannot cancel it due to the GST has been charge to my card, so you need to call back to CS and question back to them.

I asked back the staff (branch), I was called to CS cancel my card since 19/4, so the GST can be waiver due to this reason? (the GST is charge on May)

Staff told me, is depend on the CS there and advice that kindly remember the name of the telephone officer, so that it will be easy to refer back to if there is something wrong there.

Going to make the call to CS and ask about this again.

Anyone encounter this issued?

Same to me, ended up I went to 1u branch and requested to cancel

Is there any letter will be send to you for confirmation? Although this card has been cancelled and confirmed by CS

In case for some trouble occur after the day...

Currently I have just cancelled HSBC Gold card in branch uptown, this is so easy by request them to be terminated it and it only took less than 5 min.

Before went to commercial branch, I have visit quite few times the branch at 1u, and requested for PIN number and ended up there is still pending for my case few months. Since then no feedback from them again and this card no benefit to me, so just request for cancellation.

Actually there is the service related to Amanah banking, I would say if related to amanah cc issued, you can pay a visit there. Otherwise, you can go to commercial branch to process for your request rather go to Amanah branch.

That time I have requested to cancel my saving account(RHB), but not cc account.

After cancellation done, I have no longer login again to online banking, don't know saving acc and cc acc same process or not..

Ya this is really frustration to be calling their CS, the staff always engaged and no one will be handle the call, I have encounter as well... So annoying when need to make a call to them...

Don't know what is the exactly number to be call... In the end just endup the call after long waiting.

After that, just walking in branch and check...

GST will be charge once new credit card has approved.

You probably need to pay for it, why not you just use and offset the GST charge (should be how many swipe to offset it), after that only process to cancel???

what is the card you applies for ??

Most of the bank will offer first year AF waiver for their credit card service, you may check with it, therefore, you can use until next year before anniversary or keep for just in case.

Or perhaps you can ask for cancellation if the staff call you for verification, not sure this is work or not.