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Wireless Broadband iZZinet Wireless Broadband Thread, iBurst Technology !

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TSJinXXX
post Feb 22 2008, 10:57 AM, updated 17y ago

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For Trace/Ping result refer here..
» Click to show Spoiler - click again to hide... «


For extra info on iBurst, go here
Wiki Link

Kyrocera IBurst webside
Manufacturer Link

For Extra Technical eg Bandwidth Calculation & Etc go here
Technical Link

If your interested /w Izzi, you can go here and contact some agents for testing @ your location...
Izzi Agent Forum

_-------------------------------------------------------------------------------------------------------

New Clipping
» Click to show Spoiler - click again to hide... «


Verdict So far..

1. Performance of wireless varies according to ..
a, area
b, number of users per-tower
c, wireless signal

2. Best to say at the moment,
a, some users have above average performance 70%
b, some users have crap performance
c, network bandwidth issues..
d, slow refund times..

3. Service is only average at most

Continue discussion here, another thing to note is wimax is "due" to launch soon middle or maybe 3rd quarter of the year, so izzi will be in a tough field if performance isn't up to par with wimax...

please PM me any important info, that should be on the first page okie..

CHeers

This post has been edited by JinXXX: Feb 22 2008, 11:00 AM
kyollmy
post Feb 22 2008, 11:08 AM

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Tested from my office

Chulan Tower, Jalan Conlay
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Rin @ si_jali
post Feb 22 2008, 11:14 AM

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for gaming izzit stable?
TSJinXXX
post Feb 22 2008, 11:48 AM

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QUOTE(Rin @ si_jali @ Feb 22 2008, 11:14 AM)
for gaming izzit stable?
*
well gaming is latency/time sensitive..
i kinda doubt wireless technology is suitable for that kinda of application..

anybody got the latest ping time results ???
oHkereD
post Feb 22 2008, 01:21 PM

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anyone staying in vista commanwealth using izzi? biggrin.gif
just wanna compare what speed do u get.
victor_hoh
post Feb 22 2008, 01:27 PM

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QUOTE(Rin @ si_jali @ Feb 22 2008, 11:14 AM)
for gaming izzit stable?
*
ping is too high for any kind of online gaming. almost half a second of lag
kyollmy
post Feb 22 2008, 03:56 PM

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QUOTE(oHkereD @ Feb 22 2008, 01:21 PM)
anyone staying in vista commanwealth using izzi? biggrin.gif
just wanna compare what speed do u get.
*
later tonite i put my result from vista impiana, tmn bukit serdang.....

dj.eRicZzz
post Feb 22 2008, 04:37 PM

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anybody in damnsara area using it? can tell me abt the coverage there? coz i'm gonna apply for my office.pls pm me...will really apeciate it
oHkereD
post Feb 22 2008, 07:27 PM

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QUOTE(kyollmy @ Feb 22 2008, 03:56 PM)
later tonite i put my result from vista impiana, tmn bukit serdang.....
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did i said vista commanwealth ? blush.gif hmm.gif
Anodize
post Feb 22 2008, 10:01 PM

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QUOTE(dj.eRicZzz @ Feb 22 2008, 04:37 PM)
anybody in damnsara area using it? can tell me abt the coverage there? coz i'm gonna apply for my office.pls pm me...will really apeciate it
*
you could always arrange a time for a test run. test the speed yourself. If you feel that's okay then buy it lo. If you doesn't like the speed, no harm trying it again in future.
sam0919
post Feb 23 2008, 05:29 PM

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anyone using izzi service in ampang lembah maju ? i would like to know hows the connection speed . issit stable? i hav gone through the v1 thread but i still dun get the conclusion..all i got almost in negative feedback =( coz my gf planning to subscribe wireless broadband..she ask me to suggest her and at tat moment i think of this..but after i gone through so many pages from v1 then i realize that it is kinda sux from the beginning till today.

This post has been edited by sam0919: Feb 23 2008, 05:32 PM
Anodize
post Feb 23 2008, 07:34 PM

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you've got PM sam
kyollmy
post Feb 24 2008, 11:25 AM

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Here from Vista Impiana Taman Bukit Serdang

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zairol79
post Feb 25 2008, 12:19 PM

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QUOTE(dj.eRicZzz @ Feb 22 2008, 04:37 PM)
anybody in damnsara area using it? can tell me abt the coverage there? coz i'm gonna apply for my office.pls pm me...will really apeciate it
*
Speed from damansara perdana using Sri Pentas tower when 100% signal strength is about 300kbps during peak and can reach 400kps during non-peak.. not recommended due to their poor service... vmad.gif mad.gif
williamyoon
post Feb 28 2008, 02:18 PM

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Hi all,

New to here, but I have comments to make and queries to ask....

Comments:
1. I subscibed IZZI and mine package is the via usb package....
Bitcomet : 120kbps(max) @sunway university college condo
58kbps(max) @home near wangsa maju

*BComet running under encrpyted mode <not sure whether it affects speed or not...>

2. When I connect the modem, I get limited connectivity, got annoyed...<help perhaps??>

3. Got dc occasionally, especially when I on it for the whole night for download and RO bots...

4. Weather doesnt affects much but height is an influencial factor...<I live in 5th floor of a condo near college>

5. Slight adjustment will cause major change in speed...

6. No prob in playing Gunbound and RO but in RO lags sometimes...

7. Line speed keeps changing... <NOT EVEN CLOSE TO STABLE>

8. Surf the net while in a moving car? Think again... <OR DONT EVEN THINK ABOUT IT!!!>

Queries:
1. How to get rid of the limited connectivity?

2. Where can I get my hands on the antenna? Low Yat have one?

3. Anyone can tell me the current price of PSP?

P/S: Above is all on the basis of factual events, I personally, have no intention in sabotaj act or in intention to mislead and confront any third party. And hence, not responsible in any events of suffering to anyone involved.

Regards,
williamyoon

colly9
post Feb 28 2008, 11:32 PM

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i'm now using izzi, not worth paying RM98/month co zi'm experiencing almost the same problem as williamyoon. Saying in Cheras. Always dc. Even dc when i'm using normal surfing actvt like checking email @ gmail or yahoo. when i wan to reconnect, i have to plug out the terminal and plug in again. Otherwise i will get error message. it's troublesome. sometime connection speed is as slow as dial up modem. I'm staying at 12 floor. The agent told me d higher d better for izzi, but it's just sucks. Anybody has solution for me?
Anodize
post Feb 28 2008, 11:57 PM

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QUOTE(colly9 @ Feb 28 2008, 11:32 PM)
i'm now using izzi, not worth paying RM98/month co zi'm experiencing almost the same problem as williamyoon. Saying in Cheras. Always dc. Even dc when i'm using normal surfing actvt like checking email @ gmail or yahoo. when i wan to reconnect, i have to plug out the terminal and plug in again. Otherwise i will get error message. it's troublesome. sometime connection speed is as slow as dial up modem. I'm staying at 12 floor. The agent told me d higher d better for izzi, but it's just sucks. Anybody has solution for me?
*
First of all, which part of Cheras are you staying at? I stay at Pandan Indah but i do not get any disconnection. p2p ain't a problem for me as the speed is more or less similiar to my previous streamyx 1Mb. The reason i terminated streamyx because is more expensive than izziyou.

I would say that most of your problem is your setting up configuration? And as for what agents told you, its true. the higher the better. but it also have to depend if the area is covered or not. Thats why, it would be best that you do a test run before purchasing it.


Added on February 29, 2008, 12:08 am
QUOTE(williamyoon @ Feb 28 2008, 02:18 PM)
Hi all,

New to here, but I have comments to make and queries to ask....

Comments:
1. I subscibed IZZI and mine package is the via usb package....
    Bitcomet : 120kbps(max) @sunway university college condo
                    58kbps(max) @home near wangsa maju

    *BComet running under encrpyted mode <not sure whether it affects speed or not...>
Not sure about this one

2. When I connect the modem, I get limited connectivity, got annoyed...<help perhaps??>
You can switch off the warning thing at your network connection.

3. Got dc occasionally, especially when I on it for the whole night for download and RO bots...
As for the DC thing, i believe that your area of coverage is quite unstable. You can lodge a report to the izzi customer service and when there are lots of other customer facing the same thing in your area, they would consider to build a new base station near your area provided that they get the license to built it somewhere near there.

4. Weather doesnt affects much but height is an influencial factor...<I live in 5th floor of a condo near college>
Of course weather does not affect cuz its on Radio frequency.... height is a factor because of buildings interfearence. One base station could cover up about 13Km radius out of sight but if its line of sight, it could cover up to 17~20Km.

5. Slight adjustment will cause major change in speed...
What sorts of adjustment are you talking about?


6. No prob in playing Gunbound and RO but in RO lags sometimes...
Do you have the additional antenna? Not the one which is RM38. With the antenna, it will boost your latency in gaming.

7. Line speed keeps changing... <NOT EVEN CLOSE TO STABLE>
Cuz your area coverage is not stable?

8. Surf the net while in a moving car? Think again... <OR DONT EVEN THINK ABOUT IT!!!>
I had no problem surfing the net in the car (I'm not driving) but when i reach some blind spot, i have to admit that it get DC.

Queries:
1. How to get rid of the limited connectivity?
Answered above

2. Where can I get my hands on the antenna? Low Yat have one?
Which antenna are you looking at?

3. Anyone can tell me the current price of PSP?
Can't help you with PSP. Its not related with this topic. smile.gif

P/S: Above is all on the basis of factual events, I personally, have no intention in sabotaj act or in intention to mislead and confront any third                          party. And hence, not responsible in any events of suffering to anyone involved.

This is very humble of you to protect those that are selling the service in the forum. and i hope i did solve your problem.

Regards,
williamyoon
*
Sincerely,
Eric

This post has been edited by Anodize: Feb 29 2008, 12:08 AM
mikeeeee
post Feb 29 2008, 01:59 AM

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Eric,

I only know of the rm38 antenna , is there any other type that is available ??? fyi i'm using the izziYou.

as for william, you are getting 120KBps or 120kbps ??? lotsa different there ... if 120KBps, that would be reaching the MAX of 1Mbps line and i would be very happy if i were u smile.gif
Anodize
post Feb 29 2008, 04:07 AM

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There is actually another type... but i am not sure if its for sale. I'll have to look it up for you... keep this thread in tracked...

As for william, i believe he is getting the full 120KBps cuz the base station is some where there... 120KBps x 8 = 960 Kbps
kwackers
post Feb 29 2008, 07:57 AM

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Ok, I'm curious to know if anyone has had a similar experience as I have:

I signed up with iZZi, and during the first week, the speed was fantastic. But after the first week, my speed started dropping, to the point where it is now officially slower than what I used to get from Streamyx.

And I'm not even talking about torrents. I'm just trying to surf the web and play Scrabulous on Facebook. And I'm sitting here, twiddling my thumbs, waiting for the damned pages to load.

iZZi support has been pretty lousy. I took screenshots of my bandwidth speed tests and sent it to them nearly a month ago. Called a few times since then to follow-up, but they just keep saying that they've notified their tech people and they'll get back to me soon.

I've got 100% signal strength, and I got really good speed during my first week of subscription, so I doubt it's an issue with my location, the coverage area, or any of my network settings. Nothing has changed.

I never thought I'd encounter a broadband provider crappy enough to make me consider going back to Streamyx, but here I am.

Comments? Suggestions?
ubsacc2004
post Feb 29 2008, 08:14 AM

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yes i oso encounter the same ting.
but i can surf website without dll torrent. then you may surf net.
wen u stop surf net then i just trigger dll torrent.
kwackers
post Feb 29 2008, 08:19 AM

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Wait, are you suggesting that it's my torrents downloading that's causing the slowdown?

I'm getting 5kb/s download on uTorrent, so I don't think it's sucking up all the bandwidth. Unless there really isn't that much bandwidth to share in the first place.

Anyway, I'll reboot, turn off uTorrent and see if there's any effect on my surfing speed.
colly9
post Mar 1 2008, 12:12 AM

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hi eric,

thanks for your reply.
I'm staying in Taman Miharja, the apartment next to Jusco Maluri. Just get iZZi for 1 week. What do you mean by setting up configuration problems? I mention b4 that when it dc, i have to plug out the terminal, then plug in again, then only i can get connected again, if i did not plug out the terminal when it dc, and just dial like that, i will b getting the same error message as below. (sorry, don't know y i couldn't do the screencaps, so i type it out for you)

Error Connecitng to iZZI
Connecting through WAN Miniport (PPPOE)
Error 815: The braodband network connection could not be established on your computer because the remote server is not responding. This could be caused by an invalid value for the "Service NAme" field for this connection. Please contact your Internet Service Provider and inquire about the correct value for this field and update it in the Connection Properties.
If you continue to receive error messages, you can enable logging for analysis.

My question is -
a) what is the 'valid value' for the service name?
b) i now putting the terminal near window, ok, i'm getting 100% signal and d speed is ok, but after 20 min later it will dc again. Everyday I online from 8pm to 1130pm and surely get dc at least 5 times per night.

Perharps you can advice me. Coz i email d sales ppl, they just say will refer to the technician and never reply my email.
thanks.

expertester
post Mar 2 2008, 12:42 PM

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QUOTE(kwackers @ Feb 29 2008, 07:57 AM)
Ok, I'm curious to know if anyone has had a similar experience as I have:

I signed up with iZZi, and during the first week, the speed was fantastic.  But after the first week, my speed started dropping, to the point where it is now officially slower than what I used to get from Streamyx.

And I'm not even talking about torrents.  I'm just trying to surf the web and play Scrabulous on Facebook.  And I'm sitting here, twiddling my thumbs, waiting for the damned pages to load.

iZZi support has been pretty lousy.  I took screenshots of my bandwidth speed tests and sent it to them nearly a month ago.  Called a few times since then to follow-up, but they just keep saying that they've notified their tech people and they'll get back to me soon.

I've got 100% signal strength, and I got really good speed during my first week of subscription, so I doubt it's an issue with my location, the coverage area, or any of my network settings.  Nothing has changed.

I never thought I'd encounter a broadband provider crappy enough to make me consider going back to Streamyx, but here I am.

Comments?  Suggestions?
*
nothing wrong with your signal. It's because your area start to have more and more izzi user. One tower support 50 users, and 24 Mbps downstream. So, if all the 50 user use the service fully (p2p or ftp for example), your max speed will drop to half. (simple math).

It happen to some of us, including me. Its only...i already fedup and let it be...as I did with streamyx before. Customer service...hmm...entahla labu.


4ns
post Mar 2 2008, 09:09 PM

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My laptop is on the same table in the same room, but now I have difficulty getting a consistent high signal strength, compared to two weeks ago. Also, the bandwidth significantly dropped. Anyone around the Damansara Perdana area got the same problem?

Anodize
post Mar 3 2008, 03:05 AM

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Damansara perdana line had not been very stable all this while as there are other RF interruption that is built near to the base station.
husagi
post Mar 3 2008, 11:11 PM

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QUOTE(Anodize @ Mar 3 2008, 03:05 AM)
Damansara perdana line had not been very stable all this while as there are other RF interruption that is built near to the base station.
*

If there's inteference to iZZi users, then there almost certainly will be inteference to the other telco(s)' users... sweat.gif

Anodize
post Mar 3 2008, 11:22 PM

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currently, to my understanding, there is only izzi using RF...thats why even during rainy season, there are no interruption on the signal. Correct me if i am wrong.
husagi
post Mar 3 2008, 11:37 PM

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QUOTE(Anodize @ Mar 3 2008, 11:22 PM)
currently, to my understanding, there is only izzi using RF...thats why even during rainy season, there are no interruption on the signal. Correct me if i am wrong.
*

I tried really hard to understand what you've just said. So, is there or is there not RF inteference, on basis of what you've said in an earlier posting (#26)? icon_question.gif
Anodize
post Mar 4 2008, 02:15 AM

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well... to my understanding, there is RF interference but have to confirm with the technical ppl.
zairol79
post Mar 4 2008, 09:12 AM

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Is I'm not mistaken... maybe there are some RF interference with that one use by Sri Pentas building.. and I heard izzi based tower are built at the same place too.BTW about bandwidth. it getting slow and slow now.. From my apartment at Flora Damansara, 7th floor, I only manage to get less than 300kbps only.. and the answer was very easy.. coz many people are using it already..

I also test it at my sister house at Pandan Indah, new based tower ( Feb 08 ) at 90% signal,the speed are around 600+kbps.. I'm wonder the speed if the signal was 100% huhu
Anodize
post Mar 4 2008, 11:49 AM

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QUOTE(zairol79 @ Mar 4 2008, 09:12 AM)
Is I'm not mistaken... maybe there are some RF interference with that one use by Sri Pentas building.. and I heard izzi based tower are built at the same place too.BTW about bandwidth. it getting slow and slow now.. From my apartment at Flora Damansara, 7th floor, I only manage to get less than 300kbps only.. and the answer was very easy.. coz many people are using it already..

I also test it at my sister house at Pandan Indah, new based tower ( Feb 08 ) at 90% signal,the speed are around 600+kbps.. I'm wonder the speed if the signal was 100% huhu
*
This is the the test of 100% signal in Pandan Indah.
Attached Image

pufferfish
post Mar 4 2008, 12:24 PM

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i m also a subscriber of Izzi.Currently i mostly use it at Kepong.The fact is most of the time the connection is really bad,until i cant even open one page,eg google.Before i subscribed,the salesperson said that the coverage is quite ok in Kepong but in the end this is not true.I tried to email them on this problem but no reply from them.I think i will just discontinue my subscription and ask for refund.After all,it doesnt really worth it at all.
Anodize
post Mar 4 2008, 02:41 PM

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Like i say it before. Many izzi sales person would focus on their sales. they do not care much about the feedback of their customer because its not their business. All they know is to hit their monthly target so that they could get extra cash. I do not encourage end users to buy directly without doing a test run first. Still, if anybody want to subscribe, kindly contact me.
sckl168
post Mar 4 2008, 05:40 PM

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Hi Eric,

I considering of getting an izzipro to use with my two pc. Can it use with my existing router w/modem aztech dsl3100r? Thanks

Steven
Anodize
post Mar 4 2008, 06:53 PM

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Izzipro could be used with routers but not a router modem. My suggestion would be for you to sell of that modem, buy an ethernet card so that you can link both PC together to go online using one as the main com. Else you will have to consider to buy a new router after selling your router modem.
samurai1337
post Mar 4 2008, 07:01 PM

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Got one for myself, apparently signal in Wangsa Maju is super duper strong, but terribly weak in USJ 5
Anodize
post Mar 4 2008, 07:18 PM

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Cuz there is a tower in Wangsa Maju area while is USJ, the tower is at USJ 1. The distance between USJ 1 and USJ 5 is pretty far thus making the signal weaker.
wayfeel
post Mar 4 2008, 10:02 PM

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QUOTE(Anodize @ Mar 3 2008, 11:22 PM)
currently, to my understanding, there is only izzi using RF...thats why even during rainy season, there are no interruption on the signal. Correct me if i am wrong.
*
U r right. RF is not interrupted by rain.


QUOTE(samurai1337 @ Mar 4 2008, 07:01 PM)
Got one for myself, apparently signal in Wangsa Maju is super duper strong, but terribly weak in USJ 5
*
Yes. WM very very strong whistling.gif

BTW, i downgrded fr usb to slot d liao....n i feel slot one faster than usb...duno if its my hardware matter but surely the difference btw slot n usb is very big for me biggrin.gif
Anodize
post Mar 4 2008, 11:21 PM

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i didn't know there is a downgrading service... smile.gif
but since you feel that usb is slower than your pcmcia, i believe is your hardware that causes it.
BenjaminTakeyo
post Mar 5 2008, 02:28 PM

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New subscriber here, finding the speed good, although stability is a bit of an issue.

I have got two drop outs and last night speed was not as fast as it is now, I maxed out only ~60 KB/s in torrents last night, but now I'm getting ~80 KB/s. I can only hope speed will stay this way.. and the drop out issue to be resolved.

This post has been edited by BenjaminTakeyo: Mar 5 2008, 02:29 PM
Anodize
post Mar 5 2008, 03:08 PM

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if you want the line to be more stable, you could always add antenna
kwackers
post Mar 5 2008, 03:36 PM

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BenjaminTakeyo: Good luck. My torrents were rocking along at between 70 and 100KB/s when I first signed up. Now they crawl along at between 5 and 15KB/S.

And the antenna may make the line more stable, but that has no bearing on the speed itself. 100% signal and 15KB/s download speed? Seriously?

This is what I paid RM1.3k up front for? mad.gif
BenjaminTakeyo
post Mar 5 2008, 05:25 PM

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QUOTE(Anodize @ Mar 5 2008, 03:08 PM)
if you want the line to be more stable, you could always add antenna
*
Antenna added already from the beginning. ^^
Anodize
post Mar 5 2008, 06:25 PM

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which type?
BenjaminTakeyo
post Mar 5 2008, 07:30 PM

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QUOTE(Anodize @ Mar 5 2008, 06:25 PM)
which type?
*
The one attached to the izzi pro modem.
wayfeel
post Mar 5 2008, 07:45 PM

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QUOTE(BenjaminTakeyo @ Mar 5 2008, 07:30 PM)
The one attached to the izzi pro modem.
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issipro for pro user wor lol
Anodize
post Mar 5 2008, 09:45 PM

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that is the thing... do you realize that there is a socket on the anetnna itself to add an additional antenna? You can add the iZZi PANL012 antenna which is 12 dB Gain. This is suitable for the izzi pro. while the omni antenna is suitable for izziyou users. If you wish to get it, do let me know.
yeah_guyz
post Mar 5 2008, 11:56 PM

o2 + co2= coo22 ^_^lll
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QUOTE(samurai1337 @ Mar 4 2008, 07:01 PM)
Got one for myself, apparently signal in Wangsa Maju is super duper strong, but terribly weak in USJ 5
*
very fast?
how bout playing d0t@? will lag?
me at taman melati smile.gif
Anodize
post Mar 6 2008, 12:13 AM

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somehow, there might be lag for playing dota as the latency might that be that stable. To get a stable latency, you can try to add the antenna. it helps a lot.
spammenotspam
post Mar 6 2008, 11:01 AM

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heard due to the latency problem.. some ppl cannot view youtube at all..
i wanted to sign up izzi and watch TV online eh.. don't know it's really reliable or not..summore hv to pay more than RM1K lump sum...dead..

Anodize
post Mar 6 2008, 03:53 PM

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With my 100% signal and my antenna, i have no problem to do online streaming. I watch youtube very smoothly too.
commander571
post Mar 7 2008, 11:43 AM

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Err...izziyou can share within few computer?i hear tat i can share the line to make a setting on window "sharing internet connection"...then v shud able to share the line by using usb modem..is tat truth?i m wonder the line of izziyou usb modem is long enuff to set near to bulcony while my computer is 10 meter away from the place? my hs is subscibe to izzipro nw..by the way, v nid another izzi account since our hs to many ppl share the line n make the line getting very slow...beside, i noticed tat that is only have one small corner can receive the line with quite good speed..other place all suck..hope soon to hear reply from anyone from u here:)
Anodize
post Mar 7 2008, 01:27 PM

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yes... you can use izziyou to connect through a computer and the rest of the computer just need to share it through the computer. but i wouldn't recommend it as it is slowerer that way.. and just imagine all the cable hanging around your house. It is still the best if you get another izzipro to use.
but if you wish to be different from others, you can always purchase izziyou for yourself... wink.gif
kevyon6
post Mar 7 2008, 06:54 PM

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well, the performance in my area in serdang also has been degraded. now most of the time i can get merely half the speed compare to the first 3 months.
Anodize
post Mar 7 2008, 07:05 PM

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well... i can't give any comments on the degrade but i would be thinking this way. which isp doesn't have its own problem during expansion? Once they had built sufficient base station around Klang Valley, i am sure everyone would be a happy user.
4ns
post Mar 7 2008, 09:00 PM

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I can view youtube videos, just need more time to load since it always pauses a lot of times.
Anodize
post Mar 8 2008, 02:35 AM

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here is a tip for you guys... if you guys have the Qvod Player, When you want to stream or browse, quit the player and terminal. It drags your bandwidth.... Once you quit that, you will find yourself browsing very smoothly.
viknes36
post Mar 8 2008, 11:27 AM

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how about PJ area? Section 4???
Anodize
post Mar 8 2008, 02:24 PM

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you've got PM viknes36
sieowwei
post Mar 8 2008, 05:12 PM

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Hi, i'm using izziyou too but my performance are really sucks cos i got 95-100% signal but the download kb max to 10 only every day. My area is in cheras tmn segar very near to tmn connaught where the base station place. I did even call to the customer support, they said they will follow up and get back to me until now more then 3 weeks i did not get any reply from them but only get extra 1 month free access only. Is usless if they give me 1 yr free acess which this sucks performance. fyi even with antena or not the performance is also the same.
kwackers
post Mar 8 2008, 06:05 PM

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Hi sieowwei, I'm having the same problem you are. It took over a month for the tech support people to give me a response, and that was only because I kept calling and calling to follow up on my complaint.

I made an appointment for their tech guy to come over to my place to test the signal, but even then, all he can do is diagnose and report back to their HQ for their network people to analyze the report log.

And they offered me two additional months' of service and I told them the exact same thing you said - what's the point of giving me another two months of shitty service? Just fscking fix my lousy connection already, or refund me my money.


Added on March 8, 2008, 6:07 pmBtw, it seems they only have ONE tech guy who will go to users' homes to test their signal strength, network settings, etc.

Man, I really feel bad for him.

This post has been edited by kwackers: Mar 8 2008, 06:07 PM
sieowwei
post Mar 8 2008, 06:27 PM

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omg... if we request for refund they are not going to pay for the full refund they will just refund 70% only cos they need to dedust for 3 month due to their t&c..
Anodize
post Mar 9 2008, 05:33 PM

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hmmm... i am not too sure regarding this as they added some months for you guys.


Added on March 11, 2008, 8:21 amit seems like this thread is almost dead.

This post has been edited by Anodize: Mar 11 2008, 08:21 AM
kevyon6
post Mar 12 2008, 06:53 PM

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i dun think i even bother to call up their centre after hearing all those you guys have experienced. maybe i'll just straightaway cancel it if the speed still sucks for the following month. no point calling them up if its due to station area overloaded. nothing they can do except for building more pipes. maybe i'll think about U-mobile surf.
Anodize
post Mar 13 2008, 12:04 AM

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actually, you should call them up... let them be more aware of the situation. They would consider to build more tower around that area upon lots of subscriber's complain
tskuman
post Mar 13 2008, 12:12 AM

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QUOTE(Anodize @ Mar 13 2008, 12:04 AM)
actually, you should call them up... let them be more aware of the situation. They would consider to build more tower around that area upon lots of subscriber's complain
*
Build more tower will also get complains from peoples especially resident. Some time I felt the wireless solution always end up with nothing. Just like wat happen to webbit Jaring...
Anodize
post Mar 13 2008, 02:35 AM

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sometimes you find it funny... where comes the chicken when there is no egg?
kwackers
post Mar 13 2008, 09:42 AM

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Anodize: you have a vested interest in getting people to subscribe and to stay on board as paid subsribers. I don't mind giving companies a chance to fix their problems, but when it takes nearly a month to respond to my complaint, and as a result I am no longer entitled to 75% of my money back, then that's a big problem.

Besides, if the issue is that there are too many subscribers for the base station to handle, how long do you think it will take before they build a new one? A week? Not likely. A month? Three months? Six?

Would you put up with six months of $hitty broadband service, just on the hope that *maybe* they'll build another base station?

I wouldn't.
sieowwei
post Mar 13 2008, 10:45 AM

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QUOTE(kwackers @ Mar 13 2008, 09:42 AM)
Anodize: you have a vested interest in getting people to subscribe and to stay on board as paid subsribers.  I don't mind giving companies a chance to fix their problems, but when it takes nearly a month to respond to my complaint, and as a result I am no longer entitled to 75% of my money back, then that's a big problem.

Besides, if the issue is that there are too many subscribers for the base station to handle, how long do you think it will take before they build a new one?  A week?  Not likely.  A month?  Three months?  Six?

Would you put up with six months of $hitty broadband service, just on the hope that *maybe* they'll build another base station?

I wouldn't.
*
How long u subcribe izzi liao? Y even 75% u also cannot get back?
kwackers
post Mar 13 2008, 11:06 AM

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I subscribed in early December. It's already been longer than 3 months. I'm pissed off because I trusted their technical support to resolve this problem before now.

If they had responded promptly to my complaint when I filed it on Jan.25, then either they would have fixed my problem by now, or I would have canceled my subscription and gotten my 75% refund back.

If I cancel now, I'll only get 50%, so I might as well keep it until the end of May and cancel it within six months of subscribing.
sieowwei
post Mar 13 2008, 12:54 PM

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QUOTE(kwackers @ Mar 13 2008, 11:06 AM)
I subscribed in early December.  It's already been longer than 3 months.  I'm pissed off because I trusted their technical support to resolve this problem before now.

If they had responded promptly to my complaint when I filed it on Jan.25, then either they would have fixed my problem by now, or I would have canceled my subscription and gotten my 75% refund back.

If I cancel now, I'll only get 50%, so I might as well keep it until the end of May and cancel it within six months of subscribing.
*
ooo like that de....
Anodize
post Mar 13 2008, 01:58 PM

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hmmm... i have nothing to say... except, i am one happy subscriber and distributor. As for complains, perhaps you can talk to them again. They are actually nice person but only stressed out sometimes. Do you know what they are going through?

I believe if you guys had been to lowyat, you can see that there is one booth for izzi wireless broadband and there are like 15 promoters? Look at those promoters... they know no shit about customer services... what they know is to sell and sell and sell only... what they care is their commission at the end of the day but Klang valley is not even fully covered yet.. there are blind spots... and just imagine all those people with 0% signal wanted to do refund after activation. CS would be damn hectic... THere are some customer who don't even know what OS they are using and start calling them on how come cannot connect thing... i myself have a pity on the CS themselves.. but what i hope is that those ppl who call CS would be those that complains that the speed are slow and hope that they could build an extra tower nearer to their place... But to build an extra tower, they would need the agreement by the building management themselves before building it... so, those building managements sometimes delay them alot. thus making them unable to carry out their job smoothly...

I'm sorry if i had said/hurt anyone in this post. My intention is to tell ppl that they are trying their best. If you get to their office, you will understand what i mean.
kevyon6
post Mar 13 2008, 02:11 PM

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QUOTE(Anodize @ Mar 13 2008, 12:04 AM)
actually, you should call them up... let them be more aware of the situation. They would consider to build more tower around that area upon lots of subscriber's complain
*
by the time they are aware of the situation, i think i've already waited for months before they taking any action. They can't just expect customer to start complain only then start to build more tower. they should have a proper upgrade plan when a certain area reach its unacceptable level of users, not by waiting for complaints only upgrade ma.
kwackers
post Mar 13 2008, 02:36 PM

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QUOTE(Anodize @ Mar 13 2008, 01:58 PM)
hmmm... i have nothing to say... except, i am one happy subscriber and distributor. As for complains, perhaps you can talk to them again. They are actually nice person but only stressed out sometimes. Do you know what they are going through?
...and I'm not attacking them as people. If you think I'm just hating on iZZi, it couldn't be further from the truth.

When I signed up in early December, I was so pleased with the speed that I made a point of telling all my friends to switch from Streamyx to iZZi. I even hung out at their booth in Low Yat a few times and shared my positive experience with several prospective customers.

I'm sure they have their hands full, considering their aggressive marketing and the crazy subscriber uptake they must be experiencing.

What I've been complaining about here is the quality of their customer services. Every growing service provider will have teething problems. What they can't afford to do is piss off their customers.

I've encountered several great customer service reps at iZZi by now. And I appreciated the fact that the poor tech guy came over to my place after hours. But I shouldn't have had to wait over a month, or had to call several times a week to get them to take action on my problem. That's just poor customer service.

If you're fortunate enough to get CONSISTENTLY fast speed from your iZZi connection, then of course you'd be a happy subscriber. I wish I were one too.
Anodize
post Mar 19 2008, 12:16 AM

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what can i say... Sometimes the CS would get mad too... but never the less, they would still try to resolve your problem.. The tech guy is sitting near to the CS thus if he is there to help out those CS guy, you would get answer pretty quickly...
samurai1337
post Mar 19 2008, 07:24 PM

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QUOTE(Anodize @ Mar 4 2008, 07:18 PM)
Cuz there is a tower in Wangsa Maju area while is USJ, the tower is at USJ 1. The distance between USJ 1 and USJ 5 is pretty far thus making the signal weaker.
*
Dang... any plan to improve it? i.e., more towers to be built in USJ area?

BTW, any one tested the connection from Bandar Puteri, Puchong?

QUOTE(wayfeel @ Mar 4 2008, 10:02 PM)
U r right. RF is not interrupted by rain.
Yes. WM very very strong  whistling.gif

BTW, i downgrded fr usb to slot d liao....n i feel slot one faster than usb...duno if its my hardware matter but surely the difference btw slot n usb is very big for me  biggrin.gif
*
Probably because your laptop is using USB1.1 standard?
Anodize
post Mar 20 2008, 12:49 AM

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QUOTE(samurai1337 @ Mar 19 2008, 07:24 PM)
Dang... any plan to improve it? i.e., more towers to be built in USJ area?

BTW, any one tested the connection from Bandar Puteri, Puchong?
Probably because your laptop is using USB1.1 standard?
*
Bandar Puteri's signal is strong. THere is a tower there itself. but i don't know which part to be exact.
kevyon6
post Mar 20 2008, 08:55 AM

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user posted image

the symptom is exactly like maxis hsdpa bb. Early in the morning, the result is damn good but when reach at nite it drop until 300kbps.
Anodize
post Mar 20 2008, 12:31 PM

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i have no problem for both morning and night... my guess is maybe your place have more students who whore p2p during the night times...
wink.gif
budakcomel
post Mar 20 2008, 06:50 PM

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QUOTE(Anodize @ Mar 4 2008, 02:41 PM)
Like i say it before. Many izzi sales person would focus on their sales. they do not care much about the feedback of their customer because its not their business. All they know is to hit their monthly target so that they could get extra cash. I do not encourage end users to buy directly without doing a test run first. Still, if anybody want to subscribe, kindly contact me.
*
I AGREE WITH YOU. ONE OF THE IZZI'S SALES PEOPLE DID A DEMO AT MY OFFICE (AFTERNOON) IN LEMBAH PANTAI AND MY HOUSE (AT NIGHT) IN KEPONG, THE CONNECTION IS ONLY 20%-30% OF 1MBPS. IT TOOK ALMOST 10 MIN TO DOWNLOAD A 6 MB FILE FROM AVG'S WEBSITE AND TOOK ALMOST 20 MIN TO UPLOAD THE SAME FILE AS YAHOO ATTACHMENT. FINALLY, THE GUY SAID SORRY AND LEFT MY HOUSE.

NOW, I AM SUING STREAMYX 512KBPS ONLY, IT TOOK ME ONLY 30-45 SECONDS TO DOWNLOAD THE SAME FILE AND ABOUT 2-3 MIN TO UPLOAD AS YAHOO ATTACHMENT.

JUST BE SMART... DON;T SIMPLY TRUST SALES PEOPLE... I'M NOT GOING TO SPEND RM1200 IN ONE LUMP SUM FOR 150 TO 250KBPS BROADBAND.


clngu
post Mar 20 2008, 07:27 PM

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iZZi not good still got so many people going for it
Anodize
post Mar 20 2008, 11:16 PM

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that is because some area, the line is very good. and some place, streamyx does not support and some wanted mobility where maxis/celcom is rather slow.
madman.com
post Mar 23 2008, 12:26 AM

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just sign up today, now still testing the speed........and vomiting blood also. After few hours of web browsing and speed testing, my place which is in KJ area only manage to get round 20% of the speed.....sad.gif

Vry vry diasppointed...........

This post has been edited by madman.com: Mar 23 2008, 12:27 AM


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Anodize
post Mar 23 2008, 02:28 PM

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i wonder why people's neck is sooo hard? THey should be doing a test run first before they buy the service.
expertester
post Mar 24 2008, 09:17 AM

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madman.com, if you read previous post (in V1) you will know that KJ area already congested.

I am from KJ too...and nothing they could done. I think iBurst hit its technology wall. I should be more aware...when I read the white paper, 24 mbps downstream limitation.....how on earth to provide 100 ppl per tower...

Now, even i smack my forehead pun...tak boleh buat apa already. Use it or ask for refund it. Sigh.

Getting 500kbps at best should be your best hope for most of the time (sometime during 4am to 5am you may get a bit higher). (less ppl use the service).

edited...

But some area has very nice speed (limited to 1 mbps). However, eventually, they will face this kind of problem too in the near future...when more and more people subscribe this service at that area. Look at the promoter, aggressively sell this product. Funny thing is, they have any kind of answer for your limitless question. I ask one o f them at Digitmall, how much user each tower can support simultaneously, and the answer 1000. Wow...if anyone havent study iBurst whitepaper.. they will think...awesome. But the truth is....

The good side of izzi....it rarely disconnected. Only sometime, when disconnected, hard to get connected again. Need to reboot my windows...wonder why.

Anod... Even smart consumer who ask izzi representative to come to their home and test it...fall into this problem. Because, at that moment the representative test the connection, the speed seem OK. But a month or more after that...the speed drop due to excessive and over p2p user...what can we do? Some people said ask for refund....some people said...stop complaining in public domain and some people said..live with that.... the answer is yours. I have mine.

****question*****

Do anyone of you guys know how to make other people access our PC using Izzi. I have no trouble to let people access my PC as mini online game server (without hamachi), and using No-IP. But with izzi...i have no idea. Seem, the only person could access it (via http) is me.

This post has been edited by expertester: Mar 24 2008, 09:26 AM
Anodize
post Mar 24 2008, 10:13 AM

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yup.... i understand what you are trying to say expertester... and i fully agree with you.... This is all due to excessive promoter in Lowyat? But anyhow, i still do hope that ppl don't whore p2p 24/7 la ofcourse... But frankly speaking... which ISP doesn't face this bandwidth issue? i believe each and everyone suffer from that... but they will boost it up in the future... but god knows when... Even the government promises to have Wimax within half year.... i wouldn't believe whatever the government says... So far, i don't have anyproblem with izzi since i use it from November.
guardioo
post Mar 24 2008, 10:34 AM

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i thought goverment cancel the wimax licenses already??
kevyon6
post Mar 24 2008, 10:51 AM

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anyone staying in desa serdang area experience connection problem last nite? no signal at all.
expertester
post Mar 24 2008, 11:42 AM

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they do maintenence kot kevyon.

the problem with people (who did 24/7 p2p) is... they thought they already hand over a huge amount of money for the service and they must fully utilize it. That's the mentality of some customers. And it will directly hit to casual P2Per or casual http/ftp downloader.

It is more likely chicken and egg problem.

But I glad that Izzi hasn't shapping the torrent yet. Some of the legit files / software need torrent to download it. For example, WoW client from blizzard.


popiah04
post Mar 24 2008, 12:17 PM

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@kevyon6, your location is desa serdang? how is your connection at desa serdang all this while? as in talking about overall, since the day you applied for izzi. thanks
kevyon6
post Mar 24 2008, 02:24 PM

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QUOTE(popiah04 @ Mar 24 2008, 12:17 PM)
@kevyon6, your location is desa serdang? how is your connection at desa serdang all this while? as in talking about overall, since the day you applied for izzi. thanks
*
overall for the first 3 or 4 months, its been pretty good. bandwidth usually around 700kbps to 900kbps+ and even tops up at 1Mbps. For the past 1 month plus, the bandwidth is dropping to merely 300-400kbps during the night time. i guess they are getting more subscriber in this area already.

» Click to show Spoiler - click again to hide... «


This post has been edited by kevyon6: Mar 24 2008, 02:25 PM
kev da man
post Mar 24 2008, 08:10 PM

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LOL WTFBBQSAUCE.
USJ area got hit by storm and goes back to 1997!!!
izzi FTW!


Added on March 24, 2008, 8:12 pmwakakakakaka

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This post has been edited by kev da man: Mar 24 2008, 08:12 PM
C@Th
post Mar 24 2008, 08:16 PM

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yalor... connection getting worse n worse... dunno can get back the refund or not... already paid for 1 year subscriptions fees... the CS service is good.. but the connection speed not very good.. especially these few weeks.. the most i got is 164kbps.... ridiculous!! mad.gif
C@Th
post Mar 24 2008, 08:21 PM

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QUOTE(kevyon6 @ Mar 24 2008, 02:24 PM)
overall for the first 3 or 4 months, its been pretty good. bandwidth usually around 700kbps to 900kbps+ and even tops up at 1Mbps. For the past 1 month plus, the bandwidth is dropping to merely 300-400kbps during the night time. i guess they are getting more subscriber in this area already.

» Click to show Spoiler - click again to hide... «

*
USJ area worse... i got last few days is 164kbps, now even worse... 36kbps... swt.. sweat.gif
kevyon6
post Mar 24 2008, 09:01 PM

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i guess i'll have to stick with izzi for awhile since i dun have land line, otherwise bye bye to wireless.
madman.com
post Mar 24 2008, 10:28 PM

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well...actually is kinda dilemma situation. bcoz although the speed is f***ing slow sad.gifsad.gif, but like we know the line is quite stable smile.gif. And although we can only get around 10-15% of the speed that we paid for sad.gifsad.gif, but i found that is kinda "fast" when just do normal web surfing, and we didnt need a telephone line for that smile.gifsmile.gif. Ofcoz everything will come to dead when we start p2p sad.gifsad.gifsad.gif.

This post has been edited by madman.com: Mar 24 2008, 10:29 PM
Anodize
post Mar 24 2008, 11:54 PM

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QUOTE(kev da man @ Mar 24 2008, 08:10 PM)
user posted image

LOL WTFBBQSAUCE.
USJ area got hit by storm and goes back to 1997!!!
izzi FTW!


Added on March 24, 2008, 8:12 pmwakakakakaka

user posted image
*
Which part of USJ you living at bro?


QUOTE(C@Th @ Mar 24 2008, 08:16 PM)
yalor... connection getting worse n worse... dunno can get back the refund or not... already paid for 1 year subscriptions fees... the CS service is good.. but the connection speed not very good.. especially these few weeks.. the most i got is 164kbps.... ridiculous!! mad.gif
*
Of course you can get back your refund if its less than a year.

QUOTE(C@Th @ Mar 24 2008, 08:21 PM)
USJ area worse... i got last few days is 164kbps, now even worse... 36kbps... swt.. sweat.gif
*
Which part of USJ? USJ 1 doesn't have that problem at all...
kev da man
post Mar 25 2008, 07:46 AM

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USJ 1 and 2 leh. both supposedly affected by tower kena hit by lightning laugh.gif
C@Th
post Mar 25 2008, 01:32 PM

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QUOTE(Anodize @ Mar 24 2008, 11:54 PM)
Which part of USJ you living at bro?
Of course you can get back your refund if its less than a year.
Which part of USJ? USJ 1 doesn't have that problem at all...
*
i'm staying at USJ 2 area. This morning try to do the speed test again.. can't even load the test.. i already call up their Technical team to ask them check on it already. icon_question.gif

If can refund but also not full refund, right?? then i have loss my money on that already. wink.gif

Anodize
post Mar 25 2008, 02:50 PM

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cath, think on the positive side... if you had subscribed to maxis, you are tied with 18 month subscription... but izzi is refunding you if you are not satisfied..
smile.gif
C@Th
post Mar 25 2008, 04:37 PM

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QUOTE(Anodize @ Mar 25 2008, 02:50 PM)
cath, think on the positive side... if you had subscribed to maxis, you are tied with 18 month subscription... but izzi is refunding you if you are not satisfied..
smile.gif
*
yes, i knew that Izzi can do refund.. but it's not full refund. i paid RM1k ++, suppose to get 1mb connection.. but i never get to enjoy the 1mb connection. I am not going to subscribed Maxis either.
Just that i feel a bit disappointed on the connection speed. It's totally different when the 1, 2 months i subscribes. sad.gif sad.gif

edwinlim
post Mar 25 2008, 04:53 PM

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QUOTE(C@Th @ Mar 25 2008, 04:37 PM)
yes, i knew that Izzi can do refund.. but it's not full refund. i paid RM1k ++, suppose to get 1mb connection.. but i never get to enjoy the 1mb connection.  I am not going to subscribed Maxis either.
Just that i feel a bit disappointed on the connection speed. It's totally different when the 1, 2 months i subscribes.  sad.gif  sad.gif
*
Come on,it's already stated in refund policy before you purchase.even other ISP still have same problem also.
C@Th
post Mar 25 2008, 05:08 PM

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QUOTE(edwinlim @ Mar 25 2008, 04:53 PM)
Come on,it's already stated in refund policy before you purchase.even other ISP still have same problem also.
*
Yes, i knew and i understand, that's why i said even ask for the refund, i can't get the FULL refund. get it??
Well, i called to their Technical team just now. They have closed my case (Report# given y'day) without update the status to me until i found out from another technician. Now, they gave me another Report # again.
Feel really upset on that. At least update me with the status.


edwinlim
post Mar 25 2008, 05:13 PM

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QUOTE(C@Th @ Mar 25 2008, 05:08 PM)
Yes, i knew and i understand, that's why i said even ask for the refund, i can't get the FULL refund. get it??
Well, i called to their Technical team just now. They have closed my case (Report# given y'day) without update the status to me until i found out from another technician. Now, they gave me another Report # again.
Feel really upset on that. At least update me with the status.
*
Of cos no full refund,but they have refund policy up to 6 month,even i working for izzi rite now,i never like to paid advance for 1 year cos i know it wont be reliable 100%. biggrin.gif

kev da man
post Mar 25 2008, 05:15 PM

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QUOTE(edwinlim @ Mar 25 2008, 04:53 PM)
Come on,it's already stated in refund policy before you purchase.even other ISP still have same problem also.
*
my ass la, tmnuts with thier crappy service also ended up refunding.
even if the policy states the refund total, as long as 6 months can get 50% if not mistaken.
nvm, i'll be getting mobif's boss' contact, gonna throw him some proof tonight.
damn izzi, or rather, damn subcontractors, know a lot of subscribers in one area still want to sign up more.


Added on March 25, 2008, 5:16 pm
QUOTE(edwinlim @ Mar 25 2008, 05:13 PM)
Of cos no full refund,but they have refund policy up to 6 month,even i working for izzi rite now,i never like to paid advance for 1 year cos i know it wont be reliable 100%. biggrin.gif
*
so what does that imply? whistling.gif you don't even trust your product want us to listen to you. piiiirah

This post has been edited by kev da man: Mar 25 2008, 05:16 PM
C@Th
post Mar 25 2008, 05:24 PM

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QUOTE(edwinlim @ Mar 25 2008, 05:13 PM)
Of cos no full refund,but they have refund policy up to 6 month,even i working for izzi rite now,i never like to paid advance for 1 year cos i know it wont be reliable 100%. biggrin.gif
*
Well, then this proof that you guys saying the different thing! And you are trying to push the responsibility away from customer.
When i subscribes that time, nobody advise me on this. OR you are try to hint that those ppl/ agent who trying to promote the item that time, just want to get sales?? and after all... dun care about those customer??

U see, i paid 1.4k (if not mistaken).. and i suppose to get 1mb connection speed, if you say, i can get 800++kbps, i am still ok with it.. But as i mentioned, i NEVER get to enjoy the high speed connection.
So, do you mean, when the technician come over to my place to test on it, they trying to play some tricks and show me the high speed performance??

The best part is.. just now the technician said.. they did tunning last few weeks, and not sure it is causing the problem that my area not supporting anymore, so do u mean is that my problem?? and i did not get inform by Izzi team about that news??? So, is that my problem as well?

BTW, your replied damn good! that's show how good is the service .. I wonder what if ur Boss to see this kind of replied from their own staff. shakehead.gif shakehead.gif

This post has been edited by C@Th: Mar 25 2008, 05:30 PM
MX510
post Mar 25 2008, 05:25 PM

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It's proven cables are better then wired :-) that's why all international networks are using cables not wave :-)
kev da man
post Mar 25 2008, 05:33 PM

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QUOTE(MX510 @ Mar 25 2008, 05:25 PM)
It's proven cables are better then wired :-) that's why all international networks are using cables not wave :-)
*
true dat, even if its 100% wimax tech, this would happen. samsung themselves admitted last year as the more the customers sign on to a single wimax tower, bandwidth will drop.

was actually satisfied with izzi's reliability until 2 weeks ago when the line started slowing down noticeably. then no remedy was taken, then last weekend total blackout. wtf. got balls to say i did the first report summore when i know there are several more users in USJ2 who are affected.
C@Th
post Mar 25 2008, 08:41 PM

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well.. it's seems like someone viewed my profile from the other source.. what ya trying to do??

No wonder u dare to said "i working for izzi rite now,i never like to paid advance for 1 year cos i know it wont be reliable 100%. "

Good one! i will do it as ur wish! thx,....
Anodize
post Mar 25 2008, 08:57 PM

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huh??? view profile??? teach me how to view profile.
smile.gif
C@Th
post Mar 25 2008, 09:06 PM

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QUOTE(Anodize @ Mar 25 2008, 08:57 PM)
huh??? view profile??? teach me how to view profile.
smile.gif
*
Well, it's nothing to do with u... you can ignore it.
Sorry.. i dun like to reveal ppl's privacy or information although u may 1 of the Izzi's staff
If you want to know.. u better ask edwinlim a.k.a DJ SlamZ's for the information, how he view my profile.
This let me suspect he is the one who simply close the report without any update status.. hmm.gif hmm.gif




kev da man
post Mar 25 2008, 09:16 PM

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QUOTE(Anodize @ Mar 25 2008, 08:57 PM)
huh??? view profile??? teach me how to view profile.
smile.gif
*
dont pat here but never help solve customer's problem la, at least i don't have to compare izzi customer service to unworthy TMnet people robots. if you're a sales man also don't jaga tepi kain orang.
Anodize
post Mar 25 2008, 11:55 PM

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first of all, i am not a staff. Though i work closely with izzi technical guy but i have no authority to ask them what to do.
Second of all, I would like to know how to see profiles for my own knowledge only.
3rd, i strongly suggest ppl to do a test run first before purchasing.
4th, as for the bandwidth becoming weak, i can do nothing about that except to ask them to lodge more report so that the CS would take it up to the management to consider building extra tower near the affected area.

I hope everyone that reads this understand where i am standing at.
C@Th
post Mar 26 2008, 07:24 AM

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QUOTE(Anodize @ Mar 25 2008, 11:55 PM)
first of all, i am not a staff. Though i work closely with izzi technical guy but i have no authority to ask them what to do.
Second of all, I would like to know how to see profiles for my own knowledge only.
3rd, i strongly suggest ppl to do a test run first before purchasing.
4th, as for the bandwidth becoming weak, i can do nothing about that except to ask them to lodge more report so that the CS would take it up to the management to consider building extra tower near the affected area.

I hope everyone that reads this understand where i am standing at.
*
you have just dug your own grave by disaffiliating yourself with izzi. why bother coming in here, talk so much but then claim "but i have no authority to ask them what to do"

talking hot air only, right?
i purchased izzi in October 2007 after testing it for several days using a media test kit. after being satisfied with the bandwidth, which back then, was the best among service providers, i purchased izzi. if you don't believe me then i can publish the contact number of the agent from achieva. I lodged a report, but the report was CLOSED by some 'Mr. Lim' WITHOUT notifying me, and reason of closure? problem solved. what problem solved?

user posted image

that technical guy Mr. Lim CLEARLY doesn't know what he's doing.
the best part of all, you people who are clearly affiliated with the company can even deride me WITHOUT providing assistance, which should be the thing to do. Even TMNUTS' customer service does not do that, how crappy they are in the first place.

we understand where you're standing at, really. your position can be taken as small gas which blows HOT AIR that sees the problem, but does not bother rectifying it. instead, you come in the thread, all pompous and mighty. bah.

problem solved?

user posted image

i'm wondering now wether its a standard operating procedure for izzi to 'solve' the problem then not tell the customer about it.

This post has been edited by C@Th: Mar 26 2008, 09:01 AM
Anodize
post Mar 26 2008, 11:40 AM

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QUOTE(C@Th @ Mar 26 2008, 07:24 AM)
you have just dug your own grave by disaffiliating yourself with izzi. why bother coming in here, talk so much but then claim "but i have no authority to ask them what to do"

talking hot air only, right?
i purchased izzi in October 2007 after testing it for several days using a media test kit. after being satisfied with the bandwidth, which back then, was the best among service providers, i purchased izzi. if you don't believe me then i can publish the contact number of the agent from achieva. I lodged a report, but the report was CLOSED by some 'Mr. Lim' WITHOUT notifying me, and reason of closure? problem solved. what problem solved?

that technical guy Mr. Lim CLEARLY doesn't know what he's doing.
the best part of all, you people who are clearly affiliated with the company can even deride me WITHOUT providing assistance, which should be the thing to do. Even TMNUTS' customer service does not do that, how crappy they are in the first place.

we understand where you're standing at, really. your position can be taken as small gas which blows HOT AIR that sees the problem, but does not bother rectifying it. instead, you come in the thread, all pompous and mighty. bah.

problem solved?

i'm wondering now wether its a standard operating procedure for izzi to 'solve' the problem then not tell the customer about it.
*
Hey there.... I DON"T GET PAID FROM IZZI. And it had been quite sometime that edwinlim had been posting here and he IS NOT THE TECHNICAL GUY.

QUOTE
we understand where you're standing at, really. your position can be taken as small gas which blows HOT AIR that sees the problem, but does not bother rectifying it. instead, you come in the thread, all pompous and mighty. bah.
You are one funny women. no... it should be funny lady. Do you know what you are talking about? its as if you are suffering from your tedious work. maybe you are still blur... posting sooo early in the morning. but don't you know that getting another base station is out sources to sub contractor? If your neck is sooo hard, perhaps you should drop by at izzi office and complain to them what your problem is and tell them that you will stay here untill the problem is solve. sweat.gif

This post has been edited by Anodize: Mar 26 2008, 11:42 AM
kev da man
post Mar 26 2008, 01:10 PM

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i think your mistake was to come in the thread and made her even more pissed of at your services, wether you are a technical guy or not. if you cannot help solve the problem, bugger off, a spurned customer is 45 times worse than a customer who is merely disaapointed at your so-called sevices.

besides, i think her point is that you are making the problem worse by flamebaiting your own customers

funny lah you Izzi people.
C@Th
post Mar 26 2008, 01:13 PM

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QUOTE(Anodize @ Mar 26 2008, 11:40 AM)
Hey there.... I DON"T GET PAID FROM IZZI. And it had been quite sometime that edwinlim had been posting here and he IS NOT THE TECHNICAL GUY.

You are one funny women. no... it should be funny lady. Do you know what you are talking about? its as if you are suffering from your tedious work. maybe you are still blur... posting sooo early in the morning. but don't you know that getting another base station is out sources to sub contractor? If your neck is sooo hard, perhaps you should drop by at izzi office and complain to them what your problem is and tell them that you will stay here untill the problem is solve.  sweat.gif
*
Did i said u get paid from Izzi? Refer to my previous post.. i said that u MIGHT be 1 of Izzi Staff.. and i never said that I am SURE u are Izzi's staff.

So, if edwinlim not a technical guy, he shouldn't replied something where so sensitive and implying Izzi's product not reliable. and i have check with Izzi, he working with Izzi and is thier staff. This i can CONFIRM.
If you are working with izzi but implying that ur own product is not reliable, how are u going to gain the trust from customer?

I dun sounds funny.. do u see me laughing? I am very clear with what i'm talking about. what got to do with i wake up early in da morning and post it?? i am posting my connection speed in da morning, aint i? any problem with that? do u need to call police and tell them??
I will drop by their office later if i want to.. thx for ur advice. smile.gif

This post has been edited by C@Th: Mar 26 2008, 01:14 PM
kwackers
post Mar 26 2008, 05:29 PM

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Anodize, you don't get paid by iZZi, but you sell subscriptions. Are you claiming you don't get any commission from that? Exactly how are you *not* getting paid by iZZi then?

Leave C@th alone. She's a pissed-off subscriber, and my advice to her would be to cut her losses, cancel the subscription, take the refund and tell EVERYONE she knows that iZZi is a shitty broadband provider and that they shouldn't waste their money on them.

It's just not worth all the aggravation she's going through.
Anodize
post Mar 26 2008, 06:18 PM

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I do not get commision from izzi. I do however get commision from other source. If you look in another point of view, you will never hear compliments from those people that are using it without any problem. Customers that are not satisfied with the service, could terminate it.

Cath, you subscribed to izzi in october, if you are not satisfied with the connection now, you could terminate it as its still within half year subscription. Though its 50% refund, its better than nothing as you've got good connection previously right? You've been pretty lucky that you've chosen izzi. If you had subscribed to other service provider, you are bound to pay for monthly subscription whether you liked it or not.


Added on March 26, 2008, 6:32 pmI am now in summit and the connection here is fine. so, i assume that connection in usj 1 is fine too.

This post has been edited by Anodize: Mar 26 2008, 06:32 PM
kev da man
post Mar 26 2008, 06:36 PM

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QUOTE(Anodize @ Mar 26 2008, 06:18 PM)
I do not get commision from izzi. I do however get commision from other source. If you look in another point of view, you will never hear compliments from those people that are using it without any problem. Customers that are not satisfied with the service, could terminate it.

Cath, you subscribed to izzi in october, if you are not satisfied with the connection now, you could terminate it as its still within half year subscription.  Though its 50% refund, its better than nothing as you've got good connection previously right? You've been pretty lucky that you've chosen izzi. If you had subscribed to other service provider, you are bound to pay for monthly subscription whether you liked it or not.


Added on March 26, 2008, 6:32 pmI am now in summit and the connection here is fine. so, i assume that connection in usj 1 is fine too.
*
wah, then why you so pat here? unless an irate subscriber is disturbing your rice bowl, then why you simply come in here and associate with you with the company?

your motives are getting suspicious hmm.gif
C@Th
post Mar 26 2008, 07:34 PM

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QUOTE(Anodize @ Mar 26 2008, 06:18 PM)
I do not get commision from izzi. I do however get commision from other source. If you look in another point of view, you will never hear compliments from those people that are using it without any problem. Customers that are not satisfied with the service, could terminate it.

Cath, you subscribed to izzi in october, if you are not satisfied with the connection now, you could terminate it as its still within half year subscription.  Though its 50% refund, its better than nothing as you've got good connection previously right? You've been pretty lucky that you've chosen izzi. If you had subscribed to other service provider, you are bound to pay for monthly subscription whether you liked it or not.


Added on March 26, 2008, 6:32 pmI am now in summit and the connection here is fine. so, i assume that connection in usj 1 is fine too.
*
I am not interest to know whether u got commission or not.

U said u are at summit, right? which part of summit? inside summit or outside summit?
I will proof to u if you come to my house and take a look of urself!
i am not being naive by keep on complaining... but i am dissatisfy that the way u guys replied to ppl's post. Not providing any remedy only ask ppl to terminate it. It's part of your SOP like what Kev da man mentioned? Why keep on insists to ask me terminate it? I want they give me a good reason and good remedy.. not asking me to stop using Izzi. IF you guys cannot provide the remedy, then why in da 1st place advise us to superscribe and can proof to us that the area is cover with high speed and bla bla bla???? Why?

user posted image

This is another proof i just did! take a look at urself!
Anodize
post Mar 27 2008, 01:03 AM

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QUOTE(kev da man @ Mar 26 2008, 06:36 PM)
wah, then why you so pat here? unless an irate subscriber is disturbing your rice bowl, then why you simply come in here and associate with you with the company?

your motives are getting suspicious  hmm.gif
*
there is absolutely no suspicion. i am here to see all sorts of complains and see if there is solution to it. If technical solution is needed, i can do nothing about it. But i might be of help sometimes. sweat.gif
epyteh
post Mar 27 2008, 01:18 AM

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alright... just calm la ok?
anyway, i'ma C@TH supporter...
i got the absolutely same situation like her....
but where to report? i'm in sunway area...
always get the 2 digit download speed... it's stupid la...
how i goin to do my assgnment?
when customer din get satisfied, then u all salesman will call customer to terminate n get the refund back... izzit that's the way u use to serve customer?
anodize, i doesn't mean u r the salesman ok? but most of them will give me this kind of answer....
Anodize
post Mar 27 2008, 04:11 AM

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epyteh, i will try to solve cath's problem. I'm waiting for her PM.
C@Th
post Mar 27 2008, 07:45 AM

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QUOTE(Anodize @ Mar 27 2008, 01:03 AM)
there is absolutely no suspicion. i am here to see all sorts of complains and see if there is solution to it. If technical solution is needed, i can do nothing about it. But i might be of help sometimes.  sweat.gif
*
if you are truly sincere, then why did you come in here and flame ppl like that? shakehead.gif shakehead.gif shakehead.gif
still no damn difference!
user posted image




Added on March 27, 2008, 10:51 am
QUOTE(epyteh @ Mar 27 2008, 01:18 AM)
alright... just calm la ok?
anyway, i'ma  C@TH supporter...
i got the absolutely same situation like her....
but where to report? i'm in sunway area...
always get the 2 digit download speed... it's stupid la...
how i goin to do my assgnment?
when customer din get satisfied, then u all salesman will call customer to terminate n get the refund back... izzit that's the way u use to serve customer?
anodize, i doesn't mean u r the salesman ok? but most of them will give me this kind of answer....
*
That's right..
i week itself i called them up for 4 times already.. everyday call.. everyday give me different excuses..
Y'day 1 of the technician ask me to lied down my modem, restart my router and modem try to connect again.
He told me due to USJ 2 area a lot of ppl using Izzi, and lower down the bandwidth, so, is that my problem?
Why not they get a solution to increase the bandwidth?

Somemore, can say he see from his side, my connection connecting to the further sub-station where they have 3 stations (station 1, 2 and 3) s0, other ppl may not encounter such problem cause they might connecting to the nearest sub-station. So i ask them can't they put me to connect to the nearest sub-station then the problem can be solve? He said this is not decided by him as the system automatically switch the station. sweat.gif sweat.gif

This is so funny.. end up troubleshoot this n that.. and say will send a technician come to my house.. shakehead.gif shakehead.gif



This post has been edited by C@Th: Mar 27 2008, 10:53 AM
epyteh
post Mar 27 2008, 12:11 PM

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c@th...u r still ok la... still got technician...
mine is apa pun tak ada come la....
when i signing that time, i've been told my place got 100% signal and the speedtest did there is around 800+kbps...
when i go back to sunway, it's true that the signal is full, and the speed that max i get is only not more than 300kbps...
i thnk the salesman didn't cheat me about that 800kbps speed... but just the user of izzi is getting crowded...
if izzi still dowan to find out the solution, u all will definitely lose a lot of customer...
for those ppl with nice speed, dun b so happy... once izzi launch a lot of roadshow n promotion in ur area, u all will have the same situation like us... n it's no point for complaining... no point at all !!!
C@Th
post Mar 27 2008, 12:31 PM

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QUOTE(epyteh @ Mar 27 2008, 12:11 PM)
c@th...u r still ok la... still got technician...
mine is apa pun tak ada come la....
when i signing that time, i've been told my place got 100% signal and the speedtest did there is around 800+kbps...
when i go back to sunway, it's true that the signal is full, and the speed that max i get is only not more than 300kbps...
i thnk the salesman didn't cheat me about that 800kbps speed... but just the user of izzi is getting crowded...
if izzi still dowan to find out the solution, u all will definitely lose a lot of customer...
for those ppl with nice speed, dun b so happy... once izzi launch a lot of roadshow n promotion in ur area, u all will have the same situation like us... n it's no point for complaining... no point at all !!!
*
well, they said they will send someone.. but dunno who and when..
Whether coming or not, i also not sure.
But if they are not coming, i will continue call up again.. and this time i will record down our conversation. if they still not going to give me the remedy, i will send the recoded conversation to the management!


epyteh
post Mar 27 2008, 02:05 PM

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ya... mayb our complain end up at the CS part... mayb u can help us reflect to the management... let those management fired those CS ppl... the izzi speed is getting weaker and weaker la...
Anodize
post Mar 27 2008, 06:26 PM

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hope to hear good news from you cath.
C@Th
post Mar 27 2008, 06:56 PM

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well.. the technician called me up and said will come to my house and do the troubleshooting for me on Sat.
Hopefully he can help me to solve my problem by then.

Btw, i did speed test again... this is better but then still not even 50% of 1mbps connection speed..
Dunno whether they do something on it already... feel weird and suspicious.. hmm.gif hmm.gif

user posted image



This post has been edited by C@Th: Mar 27 2008, 07:00 PM
epyteh
post Mar 27 2008, 11:11 PM

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cath u r from subang jaya? i from sunway.... the speed is getting worst... now i got my semester break n cabut back to my hmtwn survive with streamyx... but when i back to kl, i hope there will be a change... at least giv me 400kbps overall... so i can do my assgnment...

anodize, help me complain also la... sunway area... SUNWAY SUNWAY.... unstable signal n lousy speed !!!
C@Th
post Mar 27 2008, 11:59 PM

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QUOTE(epyteh @ Mar 27 2008, 11:11 PM)
cath u r from subang jaya? i from sunway.... the speed is getting worst... now i got my semester break n cabut back to my hmtwn survive with streamyx... but when i back to kl, i hope there will be a change... at least giv me 400kbps overall... so i can do my assgnment...

anodize, help me complain also la... sunway area... SUNWAY SUNWAY.... unstable signal n lousy speed !!!
*

yup.. i'm from subang jaya... which part of sunway u staying? if the technician come over to my house this sat, i'll try to help you to report to him..
i reliaze that night time the connection is a lot slower than this evening around 7pm... i did a test just now.. only 184kbps... this really make ppl frustrated..

anyway, i will keep on continue monitor until this sat the technician come over and show it to him.
U hometown streamyx., i hope it's better than this.. good luck 2 u!! smile.gif
epyteh
post Mar 28 2008, 02:02 AM

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it's much better than this... can p2p like crazy.... haha....
i'm staying in sunway court apartment... cracking my head nw...
when come to peak time, my speed will be only 2 digit ....
guess what... just giv me a stable n fast speed.. reach 500kbps i really thanks a lot... i thnk the technician come also do nth 1 la...
their base station prob... too much ppl sharing the line ad...
JarodLeong
post Mar 28 2008, 01:08 PM

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Hi all izzi user, i surf around izzi website and found this Izzi Game Zone, just want to know anyone has tried it out? how is the connection? thanks.
visva
post Mar 28 2008, 01:46 PM

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I just got izzi a few days back. I'm from sec 5 PJ. My signal is 20% in the house but 40-50% just outside my house. Although is was slightly less than 50%, the speed was much better than the stupid streamyx i had.
Now I'm planning to modify the antenna for a better signal or else end up buying theirs...
C@Th
post Mar 28 2008, 02:39 PM

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QUOTE(epyteh @ Mar 28 2008, 02:02 AM)
it's much better than this... can p2p like crazy.... haha....
i'm staying in sunway court apartment... cracking my head nw...
when come to peak time, my speed will be only 2 digit ....
guess what... just giv me a stable n fast speed.. reach 500kbps i really thanks a lot... i thnk the technician come also do nth 1 la...
their base station prob... too much ppl sharing the line ad...
*
ic.. i think if u come back from ur hometown and if u are facing the same darn problem, better ask them go to ur house and check it. This is more effective to solve the problem.

Sometime, we have to push them a bit in order to invite them come over to ur house and check.
This time, i'm gonna stand beside and see how he troubleshoot already. well.. if it's a base station problem.. still they have to get the things solve what... throw the proof to them and let them see themselves.
It's our right to voice up.. We paid for it and they should provide us the good service. Is not that we never pay for it and we demand. biggrin.gif


Added on March 28, 2008, 2:47 pm
QUOTE(visva @ Mar 28 2008, 01:46 PM)
I just got izzi a few days back. I'm from sec 5 PJ. My signal is 20% in the house but 40-50% just outside my house. Although is was slightly less than 50%, the speed was much better than the stupid streamyx i had.
Now I'm planning to modify the antenna for a better signal or else end up buying theirs...
*
modify antenna? what kind of antenna? can modify one?
Yea, outside of the house might be better compare to inside.. that's why some technician they dun understand about that.. keep on saying no problem, no problem cause they are not in that exact place where the modem placed.
darn stupid! shakehead.gif shakehead.gif


This post has been edited by C@Th: Mar 28 2008, 02:47 PM
kwackers
post Mar 28 2008, 03:58 PM

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Just FYI...the guy's idea of troubleshooting was to use his own laptop and his own iZZi modem to check the signal. As long as his signal was strong, he was satisfied everything was ok. He told me all he could do was run the diagnostics and just bring it back to HQ for the network guys to analyze.

Haven't heard back from him since he came over. Sigh...guess it's time to start calling them again. Wouldn't be surprised if they closed my ticket as well.
wodenus
post Mar 28 2008, 04:35 PM

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QUOTE(kwackers @ Mar 28 2008, 03:58 PM)
Just FYI...the guy's idea of troubleshooting was to use his own laptop and his own iZZi modem to check the signal.  As long as his signal was strong, he was satisfied everything was ok.  He told me all he could do was run the diagnostics and just bring it back to HQ for the network guys to analyze.

Haven't heard back from him since he came over.  Sigh...guess it's time to start calling them again.  Wouldn't be surprised if they closed my ticket as well.
*
Well if he's at your place and sthe signal is strong, then it must be something you're using that's causing the poor signal, maybe your modem or what your account is connected to.

kwackers
post Mar 28 2008, 05:12 PM

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Ahh...it's my favorite a$$hole, Daryn Axellus. What's the matter D? Run out of spam for WordUp?

And for your information, my signal is at 100%, but my speed is crap. Do I really need to invite Dinesh Nair over here to point out what an ignorant fvcktard you are when it comes to tech stuff? Maybe you should take the time to read the rest of the posts in the thread before you start mouthing off.

This post has been edited by kwackers: Mar 28 2008, 05:22 PM
C@Th
post Mar 28 2008, 05:44 PM

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QUOTE(kwackers @ Mar 28 2008, 03:58 PM)
Just FYI...the guy's idea of troubleshooting was to use his own laptop and his own iZZi modem to check the signal.  As long as his signal was strong, he was satisfied everything was ok.  He told me all he could do was run the diagnostics and just bring it back to HQ for the network guys to analyze.

Haven't heard back from him since he came over.  Sigh...guess it's time to start calling them again.  Wouldn't be surprised if they closed my ticket as well.
*
I won't ask him to use his laptop to test it though.. this is not the way do the troubleshooting.. The modem and the connection is connecting via my PC.. why he wants to use his laptop to test it out? darn stupid right??

i think u should call them back and ask for the status already.. i doubt they have already close your report.


QUOTE(wodenus @ Mar 28 2008, 04:35 PM)
Well if he's at your place and sthe signal is strong, then it must be something you're using that's causing the poor signal, maybe your modem or what your account is connected to.
*
well.. i dun agree with you.. if using the same modem and they test it at the different place can cause the connection speed different.. just like test at outside of the house and inside of the house. that's is impossible if u place your modem at the higher speed place but something block the place, right? how are u going to move ur modem and pc to that place? unsure.gif unsure.gif

This post has been edited by C@Th: Mar 28 2008, 10:24 PM
Anodize
post Mar 29 2008, 02:34 AM

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using their own laptop is to see if its configuration problem or technical problem. Its just like seeing if its software problem or hardware problem.

Cath, what wodenus is saying is that it may be some software/spyware that causes the slow speed. Or maybe the modem setting is wrong.
kwackers
post Mar 29 2008, 08:58 AM

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Well, I already told the guy that it doesn't matter what the benchmarks say - if my real-world experience is that the speed sucks, then that's something they need to address.

Besides, if the benchmarks come from measuring the upload/download speed to a server based 20km from me, how on earth is that an accurate representation of normal Internet usage? Just like Streamyx running a speedtest from a server in Kelana Jaya or Brickfields.

Most of the websites I surf aren't hosted locally. So what if I get great speeds to/from local servers. If their international connection is shit, then surfing those pages will be slow as hell.

Fine, I can accept that heavy bandwidth usage from P2P apps will definitely slow down my web surfing. But if my torrent program is only limping along at 3kb/s, is that seriously supposed to have a significant effect on loading up static web pages?
C@Th
post Mar 29 2008, 09:33 AM

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QUOTE(Anodize @ Mar 29 2008, 02:34 AM)
using their own laptop is to see if its configuration problem or technical problem. Its just like seeing if its software problem or hardware problem.

Cath, what wodenus is saying is that it may be some software/spyware that causes the slow speed. Or maybe the modem setting is wrong.
*
ic.... well then whether is the spyware causing the problem, we shall see then.. modem setting shouldn't be the problem cause i have tried to connect with the router or direct connection.. similar connection speed..

anyway, i'm waiting for the technician to come now.. good luck to him and good luck to my connection speed.. lol tongue.gif
kwackers
post Mar 29 2008, 05:59 PM

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"using their own laptop is to see if its configuration problem or technical problem. Its just like seeing if its software problem or hardware problem.

Cath, what wodenus is saying is that it may be some software/spyware that causes the slow speed. Or maybe the modem setting is wrong."


If they really believe that there's malware on my system or if there's some configuration issue that's causing my slow speed, shouldn't the technician have bothered to check my PC?
Anodize
post Mar 29 2008, 07:04 PM

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yeah... they should be doing it step by step.
First checking the the speed from their very own lappy. If the speed is good, then
Second, check the user's setting and see if there are spyware around.
3rd if its the spyware that is causing the problem, they should encourage the customer to backup their datas and then format the pcs. Detecting which are the spyware is a hell of a job even though you have spybot or things like that.

If the technician don't do that, i suspect that he just care about getting his/her salary and act of doing his job to his/her superior.

anyway, Cath, How things work out?
epyteh
post Mar 30 2008, 01:10 PM

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ya... i also wan to know how was the speed after the technician come... hw was it cath? i back to sunway ad... n my speed just limp around 300kbps with the speed test... web surfing and p2p is still vry slow...


C@Th
post Mar 30 2008, 05:10 PM

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QUOTE(Anodize @ Mar 29 2008, 07:04 PM)
yeah... they should be doing it step by step.
First checking the the speed from their very own lappy. If the speed is good, then
Second, check the user's setting and see if there are spyware around.
3rd if its the spyware that is causing the problem, they should encourage the customer to backup their datas and then format the pcs. Detecting which are the spyware is a hell of a job even though you have spybot or things like that.

If the technician don't do that, i suspect that he just care about getting his/her salary and act of doing his job to his/her superior.

anyway, Cath, How things work out?
*
QUOTE(epyteh @ Mar 30 2008, 01:10 PM)
ya... i also wan to know how was the speed after the technician come... hw was it cath? i back to sunway ad... n my speed just limp around 300kbps with the speed test... web surfing and p2p is still vry slow...
*
Hey guys.. sorry for the late update.. i just got back from outstation. Long story..
Sat morning, suppose the technician come over to my place at 10am (as i requested, cause i need to go outstation at 11am..) So, i sms-ed him and remind him again on sat morning.. But he replied and said can't make it on time due to he at Gombak that time and needs more time to fix the customer's problem.. So, i decided to postpone it to the coming Sat.. cause i have to work on weekdays.. Conclusion is.. i woke up early on sat morning end up TAK JADI... wink.gif
Anyway, the technician said he will try to schedule it on weekdays after work come over.. so i ask him give me a call. Another thing i'm dissatisfy is.,. when u already confirm the appointment with client on that day, how can u suddenly tell client can't make it because at other customer's site? if it's schedule to settle my problem 1st, then he should come over to my place instead of asking me to wait until afternoon.. really make ppl angry!! shakehead.gif shakehead.gif

Anyway, this is the test i did b4 i went to outstation on sat morning.. surprisingly.. i got 600kbps++ when i conduct 2nd time test...

user posted image


My test on Today, 30032008 from 400kbps++ drop back to 300kbps++ for the 1st time i test then i test again.. 3rd time test not only 15 mins, connection drop to 160kbps++ !! sweat.gif sweat.gif .. really speechless..

user posted image


Cheesenium
post Mar 30 2008, 06:24 PM

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How is the service so far?Im planning to change from Maxis to this ISP.
C@Th
post Mar 30 2008, 07:44 PM

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QUOTE(Cheesenium @ Mar 30 2008, 06:24 PM)
How is the service so far?Im planning to change from Maxis to this ISP.
*
This is depends which area u stay and also ur area got coverage for Izzi net or not.
You can request them to go over to ur house to test out the connection speed 1st b4 u subscribe.
my advise to u is.. Pls make sure u really test it out 1st b4 u decide what ISP to use.. biggrin.gif
good luck!
Anodize
post Mar 31 2008, 12:17 AM

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QUOTE(Cheesenium @ Mar 30 2008, 06:24 PM)
How is the service so far?Im planning to change from Maxis to this ISP.
*
Where do you stay?
wodenus
post Mar 31 2008, 06:10 AM

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QUOTE(kwackers @ Mar 28 2008, 05:12 PM)
Ahh...it's my favorite a$$hole, Daryn Axellus.  What's the matter D?  Run out of spam for WordUp?

And for your information, my signal is at 100%, but my speed is crap.  Do I really need to invite Dinesh Nair over here to point out what an ignorant fvcktard you are when it comes to tech stuff?  Maybe you should take the time to read the rest of the posts in the thread before you start mouthing off.
*
Dude, if he can download at max speed at your place, then it must be either at your end or whatever your account is connected to at the ISP end (unless he's got a rigged laptop lol.) I suppose if he told you that, and you called him an a$$hole and fvcktard, I wouldn't blame him if he told you to cancel smile.gif

And yes, by all means invite him here. I'd love to hear what he says as well smile.gif


This post has been edited by wodenus: Mar 31 2008, 06:12 AM
kwackers
post Mar 31 2008, 07:35 AM

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Damien you ignorant twat, he didn't try to download ANYTHING. All he did was check the signal strength, which I already told him was at 100%.

And if you'd bothered to read the whole thread, you would have seen the comments regarding the bandwidth limitations of each base station. Which means that if enough people are massively downloading through P2P, there won't be much left to go around.

Kinda pokes holes in your theory, doesn't it? You ignorant fvcktard.
kevyon6
post Mar 31 2008, 09:18 AM

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QUOTE(C@Th @ Mar 30 2008, 07:44 PM)
This is depends which area u stay and also ur area got coverage for Izzi net or not.
You can request them to go over to ur house to test out the connection speed 1st b4 u subscribe.
my advise to u is.. Pls make sure u really test it out 1st b4 u decide what ISP to use..  biggrin.gif
good luck!
*
basically, no matter where you stay, sooner or later the bandwidth you are getting will eventually drop to a snail speed once the tower in your area is overloaded with users. its just a matter of how long you can enjoy the early high speed.

Yesterday, the speed was good and i'm getting nearly 900kbps from the morning till the evening but when nite time comes, it falls to only 300kbps vmad.gif
WeSLeY
post Mar 31 2008, 10:55 AM

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I subscribe IzziPro package last Saturday and guess what.... I return and ask for refund the next day....... Not to offense them but I think anyone of you should know about this before you decided to sign up.

Here the reason why I cancel the package.

1.) 3MB trial for 7 days only in order to get full payment refund (the sales person only tell me after I signed the package) - anyway, I only use up to 2.5MB

2.) Manage to get only 300kbps at my house (still far away from 1mbps) - dare not to try more as I may excess usage of 3MB. If the 1st trial run show me more than 700kbps I may still consider use it for 3 months only decide whether wanna discontinue

3.) No one (either sales person or call center) can answer me what is the monthly payment after 1 year subscription (can't even find the information at Izzi official website). I personally feel not safe and comfort of this. I believe most of us want to use the service for long term instead only 1 year, right?

4.) The device can only be use by the ID registered during sign up


Anyway, it still no harm to try this service and if your area signal is good and can get over 70% of the speed I think Izzi still a good choice.



user posted image

This post has been edited by WeSLeY: Mar 31 2008, 10:58 AM
kevyon6
post Mar 31 2008, 11:48 AM

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by the way, where the heck is there head office located? couldn't find it in their website.

yeah wesley, i believe there are still a lot of unanswered questions like how much every month have to after the 12 months contract and do we need to sign up again once it ends or it automatically continues? and if we cancel after the 12 months, do we still need to pay for the rm180 admin fee?

hope someone can clear things up?

This post has been edited by kevyon6: Mar 31 2008, 11:50 AM
WeSLeY
post Mar 31 2008, 11:51 AM

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QUOTE(kevyon6 @ Mar 31 2008, 11:48 AM)
by the way, where the heck is there head office located? couldn't find it in their website.

yeah wesley, i believe there are still a lot of unanswered questions like how much every month have to after the 12 months contract and do we need to sign up again once it ends or it automatically continues? and if we cancel after the 12 months, do we still need to pay for the rm180 admin fee?
*
After 12 months I think have to top up before you can use (this is what I heard from the salesman). Again, no one know each top up can be purchase by monthly or others. Anyway, still lot of question mark.
kevyon6
post Mar 31 2008, 12:00 PM

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yeah dunno where or how to top up also, didnt even mentioned in their website. do we need to call up their centre or they gonna sell it at convenience shops like handphone prepaid?
C@Th
post Mar 31 2008, 01:59 PM

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QUOTE(kevyon6 @ Mar 31 2008, 09:18 AM)
basically, no matter where you stay, sooner or later the bandwidth you are getting will eventually drop to a snail speed once the tower in your area is overloaded with users. its just a matter of how long you can enjoy the early high speed.

Yesterday, the speed was good and i'm getting nearly 900kbps from the morning till the evening but when nite time comes, it falls to only 300kbps  vmad.gif
*
Yes.. that's true..

this morning i try to test the speed.. at 1st got 800kbps, not within a minute, connection speed drop to 200kbps... sweat.gif sweat.gif

that's really make me wonder how reliable the speed test system is.. unsure.gif
Reuben
post Mar 31 2008, 02:22 PM

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QUOTE(C@Th @ Mar 31 2008, 01:59 PM)
Yes.. that's true..

this morning i try to test the speed.. at 1st got 800kbps, not within a minute, connection speed drop to 200kbps...  sweat.gif  sweat.gif

that's really make me wonder how reliable the speed test system is..  unsure.gif
*
Well wireless generally is like this...

I think can safely say that most people's experiences with Izzi is bad especially it seems the way they handle their support seems rather lacklustre. I don't know about you but when I go to TM, sure I have to weed through the 'yes reset my modem, no line splitter crap', but they generally do come where I am and tend to fix it reliably.

So as sucky streamyx is...i haven't seen another provider that provides similar support + reliability. Best of the worst la.
Anodize
post Mar 31 2008, 03:03 PM

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QUOTE(kevyon6 @ Mar 31 2008, 11:48 AM)
by the way, where the heck is there head office located? couldn't find it in their website.

yeah wesley, i believe there are still a lot of unanswered questions like how much every month have to after the 12 months contract and do we need to sign up again once it ends or it automatically continues? and if we cancel after the 12 months, do we still need to pay for the rm180 admin fee?

hope someone can clear things up?
*
THe RM180 fee is only for the 1 week warranty with usage above 3 MB la. and after 12 months, you are still attached to the company but it will be suspended untill you top up your account. As for how the top up is gonna be, i have yet to get any confirmation with them.
epyteh
post Mar 31 2008, 05:36 PM

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a conclusion which we can make is...
malaysia have no perfect broadband... but so far i can c... streamyx is the "best" among the "bad" la...
coz i'm the only one stay in my house using the internet... so izzi may not be so costly for me lo...
guess what... since i back frm my 1 week holiday to sunway, the speed no improvement... speedtest show only can hit around 200kbps-300kbps... is time for izzi to do smthng... i blif there is overloaded users....

This post has been edited by epyteh: Mar 31 2008, 05:41 PM
Cheesenium
post Apr 2 2008, 08:11 PM

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QUOTE(C@Th @ Mar 30 2008, 07:44 PM)
This is depends which area u stay and also ur area got coverage for Izzi net or not.
You can request them to go over to ur house to test out the connection speed 1st b4 u subscribe.
my advise to u is.. Pls make sure u really test it out 1st b4 u decide what ISP to use..  biggrin.gif
good luck!
*
What do you mean by really test?Try full speed download?

QUOTE(Anodize @ Mar 31 2008, 12:17 AM)
Where do you stay?
*
Im staying in Kota Damansara.

Anyway,is there a download limit cap for this ISP?
Anodize
post Apr 2 2008, 11:45 PM

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currently, there isn't any download cap for izzi yet. but however, speed might deteriorate if there are mass user p2p-ing. Kota Damansara is in coverage
xeratos_85
post Apr 3 2008, 11:00 PM

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ok..
i'm used Izziyou and my friend used izzione. can he use my USB terminal with his account?because, u know la , izzione only can use at laptop (PCMCIA) right.so can use or not?
nbee
post Apr 3 2008, 11:06 PM

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i like izzi so much in the morning...
i hate izzi so damn super much at night!!!!
ping 500+...
they said that they would upgrade the station if there are more user... now it lags like hell...
by the way, i'm at sunway area
Anodize
post Apr 3 2008, 11:53 PM

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QUOTE(xeratos_85 @ Apr 3 2008, 11:00 PM)
ok..
i'm used Izziyou and my friend used izzione. can he use my USB terminal with his account?because, u know la , izzione only can use at laptop (PCMCIA) right.so can use or not?
*
Yes... your friend could use your izziyou and log in using his account id. and you can use his izzione terminal and log in using your account.
epyteh
post Apr 4 2008, 03:12 PM

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QUOTE(nbee @ Apr 3 2008, 11:06 PM)
i like izzi so much in the morning...
i hate izzi so damn super much at night!!!!
ping 500+...
they said that they would upgrade the station if there are more user... now it lags like hell...
by the way, i'm at sunway area
*
i'm agree with what u r saying...
actually morning also not vry good la...
i'm also a user in sunway area...
cnt even play online game at nite seriously...
so what to do? where r u staying?
C@Th
post Apr 5 2008, 11:43 AM

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Hey guys, the technician just come to my house and conduct the troubleshooting for my connection.

Guess what... no remedy for my connection speed here... he said the signal is 100% but the connection up & down and max only around 300kbps. Put antenna and plus another pointing device directly.. the connection speed is even worse than my IzziPro. This shows how sux it's...

He said nothing much can be done... so, if i want to refund, then i have to go back to the reseller and get the refund again. Look like hopeless for my internet connection. hmm.gif hmm.gif

btw, for those ppl who stay in USJ 2 area... your connection is mostly connecting to Sunway Hotel ... the station is over there. USJ 3 area is mostly connecting to Shah Alam station which is further and it's worse than USJ 2 area.

Now, what can i do is wait for the CS supervisor to review my report and then get back to me within this few days, then i have to make my decision whether continue using it or just terminate it..

Goos luck for u guys!! smile.gif


Added on April 5, 2008, 11:50 am
QUOTE(Cheesenium @ Apr 2 2008, 08:11 PM)
What do you mean by really test?Try full speed download?
Im staying in Kota Damansara.

Anyway,is there a download limit cap for this ISP?
*
what i mean is ask the Izzi technician spent some time to test it out at your house.
Dun ask them test it not within where u place ur pc... the connection speed can be seen very obvious..
Sorry, I'm not sure how's the speed in Kota Damansara.
But i can suggestion you, you can go to Uptown PJ, look for th Izzi center there. i guess that is their branch there. Talk directly to them instead of ask the reseller to test!
Never ask the reseller to test. They might be only simply run the test and then say OK, and ask u to sign up..

This is what i facing now... last time reseller can test with good speed.. but then the after sales service is sux! U called them, they will say call u back.. but 2 weeks after that also never call u up. shakehead.gif shakehead.gif

This post has been edited by C@Th: Apr 5 2008, 11:50 AM
Anodize
post Apr 5 2008, 02:05 PM

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hey cath, you said the technician tried to add the antenna to your izzipro modem right? which antenna did he tried? I would love to know more.
epyteh
post Apr 5 2008, 03:41 PM

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QUOTE(C@Th @ Apr 5 2008, 11:43 AM)
Hey guys, the technician just come to my house and conduct the troubleshooting for my connection.

Guess what... no remedy for my connection speed here... he said the signal is 100% but the connection up & down and max only around 300kbps. Put antenna and plus another pointing device directly.. the connection speed is even worse than my IzziPro.  This shows how sux it's...

He said nothing much can be done... so, if i want to refund, then i have to go back to the reseller and get the refund again. Look like hopeless for my internet connection. hmm.gif hmm.gif

btw, for those ppl who stay in USJ 2 area... your connection is mostly connecting to Sunway Hotel ... the station is over there. USJ 3 area is mostly connecting to Shah Alam station which is further and it's worse than USJ 2 area.

Now, what can i do is wait for the CS supervisor to review my report and then get back to me within this few days, then i have to make my decision whether continue using it or just terminate it..

Goos luck for u guys!! smile.gif


Added on April 5, 2008, 11:50 am

what i mean is ask the Izzi technician spent some time to test it out at your house.
Dun ask them test it not within where u place ur pc... the connection speed can be seen very obvious..
Sorry, I'm not sure how's the speed in Kota Damansara.
But i can suggestion you, you can go to Uptown PJ, look for th Izzi center there. i guess that is their branch there. Talk directly to them instead of ask the reseller to test!
Never ask the reseller to test.  They might be only simply run the test and then say OK, and ask u to sign up..

This is what i facing now... last time reseller can test with good speed.. but then the after sales service is sux! U called them, they will say call u back.. but 2 weeks after that also never call u up.  shakehead.gif  shakehead.gif
*
i thnk mostly like u will choose to get back the refund rite? hmm.... anyway, sunway hotel mia connection not so good as well... signal jumping up and down... speedtest lousy... find reseller to get back the refund? u mean need to find back the salesman? huh ~~~~

=py=
Anodize
post Apr 5 2008, 07:27 PM

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i think her subscription had been pretty long now. If i am not wrong, you should be sending the gadget back to izzi at wisma olympia to get the refund if its not mroe than 6 months. But i would still like to know more about what antenna did the technician use and what is the technician's name.
C@Th
post Apr 6 2008, 12:03 AM

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QUOTE(Anodize @ Apr 5 2008, 02:05 PM)
hey cath, you said the technician tried to add the antenna to your izzipro modem right? which antenna did he tried? I would love to know more.
*
QUOTE(Anodize @ Apr 5 2008, 07:27 PM)
i think her subscription had been pretty long now. If i am not wrong, you should be sending the gadget back to izzi at wisma olympia to get the refund if its not mroe than 6 months. But i would still like to know more about what antenna did the technician use and what is the technician's name.
*
Yes.. the technician tried 2 types of antenna to test out the speed...ommi & ommi-directional antenna
1. ommi antenna -- Long stick of metal thinggy... place outside of the window inside my room.. according to him.. even he used this antenna to test, the speed is no difference.

2. ommi-directional antenna -- He tried to use this and place outside of the window as well.. but direct point to sunway hotel area there to test it out. Thought can get better speed.. but worse than the original Izzipro with the antenna speed.. laugh.gif

Anodize, i hope this can help to answer ur question. But i wondering, since u said you also help up Izzi and selling such product, but how come you dunno what antenna they using or technical issue we are facing? I thought you should know it well than us? unsure.gif? whistling.gif whistling.gif

For the technician name, i dun want to reveal here lar.. Cos he's not as bad as the Mr.Lee that i mentioned b4... For me, i guess he really spent time and put his effort to help me do the troubleshooting. Therefore, i think it's ok for me. I got no complain for him. smile.gif

QUOTE(epyteh @ Apr 5 2008, 03:41 PM)
i thnk mostly like u will choose to get back the refund rite? hmm.... anyway, sunway hotel mia connection not so good as well... signal jumping up and down... speedtest lousy... find reseller to get back the refund? u mean need to find back the salesman? huh ~~~~

=py=
*
Ya, the guy told me that, he just tested in sunway hotel the other day at 5th floor.. the speed is very slow even the station just on top.. wink.gif wink.gif signal even worse than mine.. he also dun understand... as my part.. same thing, he said he also dunno how to troubleshoot already as the connection speed not stable at all. I showed him all the speed test i done so far.. sometime, i can get 800kbps, and that only i got it 1 time only.. the rest of the time, i got is between 36kbps-400kbps only.. dry.gif<_<

as i'm waiting for the technical report out and see what's the CS supervisor say 1st... then only i will think of refund or not. My subscriptions period is from November until now.. almost 5 months... hopefully it's not to late.

Yes, according to the technician, if i need to get back the refund, i have to go directly back to the reseller as i purchase the package via reseller and not directly to them.. this is what the guy told me. dry.gif

This post has been edited by C@Th: Apr 6 2008, 12:09 AM
Anodize
post Apr 6 2008, 03:29 AM

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QUOTE(C@Th @ Apr 6 2008, 12:03 AM)
Yes.. the technician tried 2 types of antenna to test out the speed...ommi & ommi-directional antenna
1. ommi antenna -- Long stick of metal thinggy... place outside of the window inside my room.. according to him.. even he used this antenna to test, the speed is no difference.

2. ommi-directional antenna -- He tried to use this and place outside of the window as well.. but direct point to sunway hotel area there to test it out. Thought can get better speed.. but worse than the original Izzipro with the antenna speed.. laugh.gif

Anodize, i hope this can help to answer ur question. But i wondering, since u said you also help up Izzi and selling such product, but how come you dunno what antenna they using or technical  issue we are facing? I thought you should know it well than us? unsure.gifwhistling.gif  whistling.gif

For the technician name, i dun want to reveal here lar.. Cos he's not as bad as the Mr.Lee that i mentioned b4...  For me, i guess he really spent time and put his effort to help me do the troubleshooting. Therefore, i think it's ok for me. I got no complain for him.  smile.gif
Ya, the guy told me that, he just tested in sunway hotel the other day at 5th floor.. the speed is very slow even the station just on top..  wink.gif  wink.gif signal even worse than mine.. he also dun understand... as my part.. same thing, he said he also dunno how to troubleshoot already as the connection speed not stable at all. I showed him all the speed test i done so far.. sometime, i can get 800kbps, and that only i got it 1 time only.. the rest of the time, i got is between 36kbps-400kbps only.. dry.gif<_<

as i'm waiting for the technical report out and see what's the CS supervisor say 1st... then only i will think of refund or not. My subscriptions period is from November until now.. almost 5 months... hopefully it's not to late.

Yes, according to the technician, if i need to get back the refund, i have to go directly back to the reseller as i purchase the package via reseller and not directly to them.. this is what the guy told me. dry.gif
*
Lol... I do help sell izzi products... but i am never in the technical department... however, i do contact the head of the technical guy when my customer faces problem. As for the antenna, i really have no idea which antenna they use. And since you said that the guy uses the panel antenna, i think he should use that antenna to face usj 1 instead of sunway resort which i think is further away from your place. Please reveal the technician's name in my PM so that i know who i am referring to when i talk to the head.
C@Th
post Apr 6 2008, 11:03 AM

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QUOTE(Anodize @ Apr 6 2008, 03:29 AM)
Lol... I do help sell izzi products... but i am never in the technical department... however, i do contact the head of the technical guy when my customer faces problem. As for the antenna, i really have no idea which antenna they use. And since you said that the guy uses the panel antenna, i think he should use that antenna to face usj 1 instead of sunway resort which i think is further away from your place. Please reveal the technician's name in my PM so that i know who i am referring to when i talk to the head.
*
In this case, can u pls help me on this?? Please help to revert this to the head of technical guy about my problem.
No... as my house is USJ 2 not USJ 1.. my room is facing the near kesas traffic light there.. how u gotta place the thing to USJ 1? i can see that he's placing the thing point to Sunway hotel there...
I can only give u my report number.. but i dun want to reveal the name of the technician.. i think this is more to technical part.. not bcos of the technician who do/ didn't do their work. IF you tell the head... he can just open the report and see the status (as if they got update the status..) .. if they didn;t update, then i can't do anything d... as if the head of technical guy concern the customer, they should call up customer when they smell something is more serious. Just like my case... tongue.gif


selenium
post Apr 6 2008, 11:06 AM

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thats my result.
i using izzi pro and i payed rm 1000 over fer the whole year
since i move around the kl alot so i have no complaints. althouhg kinda expensive but then better than
transferring my suckmyx line around and they charging 100 bucks each time.

but when it comes to downloads its still the same with suckmyx la. when downloading foreign movies(english) it will be like 40-60kbps
then downloading asian(anime and chinese movies) about 117-130kbps.

so conslusion local seeds fast
foreign seeds slow.
same same la

hmm no idea how to paste the image from speedtest.net

but dl speed about 700kbps and upload about 97kbps


Added on April 6, 2008, 11:13 am
QUOTE(selenium @ Apr 6 2008, 11:06 AM)
thats my result.
i using izzi pro and i payed rm 1000 over fer the whole year
since i move around the kl alot so i have no complaints. althouhg kinda expensive but then better than
transferring my suckmyx line around and they charging 100 bucks each time.

but when it comes to downloads its still the same with suckmyx la. when downloading foreign movies(english) it will be like 40-60kbps
then downloading asian(anime and chinese movies) about 117-130kbps.

so conslusion local seeds fast
foreign seeds slow.
same same la

hmm no idea how to paste the image from speedtest.net

but dl speed about 700kbps and upload about 97kbps
*
lemme try again

user posted image

This post has been edited by selenium: Apr 6 2008, 11:13 AM
Anodize
post Apr 6 2008, 10:53 PM

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cath, the malay guy that tested at your area is not the expert yet... i believe that he should've adjusted the panel antenna facing toward USJ 1 area as sunway too congested. If you do call them again, maybe you can ask them about it. Thats all i can say for now. I hope that they will build another tower at sunway to supply enough bandwidth for all sunway people.
C@Th
post Apr 7 2008, 01:02 PM

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QUOTE(Anodize @ Apr 6 2008, 10:53 PM)
cath, the malay guy that tested at your area is not the expert yet... i believe that he should've adjusted the panel antenna facing toward USJ 1 area as sunway too congested. If you do call them again, maybe you can ask them about it. Thats all i can say for now. I hope that they will build another tower at sunway to supply enough bandwidth for all sunway people.
*
Anodize, i dunno how experience is their technical team and i assume Izzi should hire more experience ppl in this area in order for them to do troubleshooting for customer.
If u know someone experience in this area from their technical department, then u may need to talk to them in order to increase their productivity.

Yea, i hope they can build more station at sunway in order to increase the bandwidth.

Gyokumen_Koushu
post Apr 7 2008, 07:31 PM

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QUOTE
You can go to Uptown PJ, look for th Izzi center there. i guess that is their branch there. Talk directly to them instead of ask the reseller to test!
Never ask the reseller to test. They might be only simply run the test and then say OK, and ask u to sign up..

This is what i facing now... last time reseller can test with good speed.. but then the after sales service is sux! U called them, they will say call u back.. but 2 weeks after that also never call u up.


Hi Cath. First things first, the Izzi in Damansare uptown is actually a fusion restaurant. Currently doing promo of 50% off on all food. As for SC you can search from their site.

Im an authorized agent. For all my clients, i have been working closely with them (installation, troubleshooting, tweak sys) without involving the technical support team from Izzi, for which i found some tend to be irresponsible and incompetent enough. My thread: http://forum.lowyat.net/topic/604011

There are 2 departments are involved in handling calls. Call Centre (General Enquiry) and Technical Support (Technical Assistance). Please do not get into CC as most of them are laggards - eg: Mr Lim (he's totally retarded). Reach out to the tech support team instead.

I would be dropping by at sunway this coming saturday. I would be glad to help you out. Gimme a call. Thanks.

mysticxin
post Apr 7 2008, 07:59 PM

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Well anyone staying in SS15 should be lucky enough as I always got 100% signal coz the basestation is just on top of Taylor's ADP building ^^

I always get max speed 90 - 110 kbps for direct download and sometimes torrent. Smooth surfing, but cannot play online game at all. The game will just stuck there and resume for 2 seconds or so and stuck there for another 10 seconds lol.
selenium
post Apr 7 2008, 10:07 PM

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call centre are retards? no wonder when i ask why can i go online they only say "now server down everyone also cant online"
epyteh
post Apr 7 2008, 10:49 PM

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QUOTE(C@Th @ Apr 6 2008, 12:03 AM)
Yes.. the technician tried 2 types of antenna to test out the speed...ommi & ommi-directional antenna
1. ommi antenna -- Long stick of metal thinggy... place outside of the window inside my room.. according to him.. even he used this antenna to test, the speed is no difference.

2. ommi-directional antenna -- He tried to use this and place outside of the window as well.. but direct point to sunway hotel area there to test it out. Thought can get better speed.. but worse than the original Izzipro with the antenna speed.. laugh.gif

Anodize, i hope this can help to answer ur question. But i wondering, since u said you also help up Izzi and selling such product, but how come you dunno what antenna they using or technical  issue we are facing? I thought you should know it well than us? unsure.gifwhistling.gif  whistling.gif

For the technician name, i dun want to reveal here lar.. Cos he's not as bad as the Mr.Lee that i mentioned b4...  For me, i guess he really spent time and put his effort to help me do the troubleshooting. Therefore, i think it's ok for me. I got no complain for him.  smile.gif
Ya, the guy told me that, he just tested in sunway hotel the other day at 5th floor.. the speed is very slow even the station just on top..  wink.gif  wink.gif signal even worse than mine.. he also dun understand... as my part.. same thing, he said he also dunno how to troubleshoot already as the connection speed not stable at all. I showed him all the speed test i done so far.. sometime, i can get 800kbps, and that only i got it 1 time only.. the rest of the time, i got is between 36kbps-400kbps only.. dry.gif<_<

as i'm waiting for the technical report out and see what's the CS supervisor say 1st... then only i will think of refund or not. My subscriptions period is from November until now.. almost 5 months... hopefully it's not to late.

Yes, according to the technician, if i need to get back the refund, i have to go directly back to the reseller as i purchase the package via reseller and not directly to them.. this is what the guy told me. dry.gif
*
thanks for ur reply caths... they not understand why the speed become so worst? lol... told them directly... the tower is support up to too mny users ad... n they r kaki p2p... that's y the speed will become worst... dunno hw to troubleshoot? dunno we teach ad gua... built more base station, or upgrade the base station speed from 24mbps to higher speed... i think it would help... anyway, i also dunno hw... as the streamyx is quite costly for me... probably will use this tahan for 1year then go oversea stdy ad... no need face them anymore...


Added on April 7, 2008, 10:52 pm
QUOTE(selenium @ Apr 6 2008, 11:06 AM)
thats my result.
i using izzi pro and i payed rm 1000 over fer the whole year
since i move around the kl alot so i have no complaints. althouhg kinda expensive but then better than
transferring my suckmyx line around and they charging 100 bucks each time.

but when it comes to downloads its still the same with suckmyx la. when downloading foreign movies(english) it will be like 40-60kbps
then downloading asian(anime and chinese movies) about 117-130kbps.

so conslusion local seeds fast
foreign seeds slow.
same same la

hmm no idea how to paste the image from speedtest.net

but dl speed about 700kbps and upload about 97kbps


Added on April 6, 2008, 11:13 am

lemme try again

user posted image
*
u should feel glad if u getting that kind of speed... u r not understand us... which area r u from? haha


Added on April 7, 2008, 10:58 pm
QUOTE(mysticxin @ Apr 7 2008, 07:59 PM)
Well anyone staying in SS15 should be lucky enough as I always got 100% signal coz the basestation is just on top of Taylor's ADP building ^^

I always get max speed 90 - 110 kbps for direct download and sometimes torrent. Smooth surfing, but cannot play online game at all. The game will just stuck there and resume for 2 seconds or so and stuck there for another 10 seconds lol.
*
ss15 should be the damm lucky area already if u said like that... anyway, which package r u using? mayb when i need to download torrent, i bring my laptop to my fren place who's staying over at ss15... lol... troublesome...

IZZI... BUILT MORE BASE STATION AT SUNWAY AREA LA... PLS....


This post has been edited by epyteh: Apr 7 2008, 10:58 PM
nbee
post Apr 7 2008, 10:58 PM

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i was astonished when i once used izzi, so smooth with download n surfing. rclxm9.gif
i change my package from izzi you to izzo pro, paying some extra fees of course, after finding out that i can totally NOT play online game with 'you' but enjoy myself using my friend's 'pro' to play. The reseller told me that i cant change my package when i called them shakehead.gif , but the technical support team who came to my house terus offer me the upgrade, sweet icon_rolleyes.gif .

After one month, the goodness stopped...

-everytime it rains (sini kl, so it's like every afternoon + the super thunders), they closes down the connection...
-many times at midnight (best time to frag n pawn), the connection suddenly shuts down for a few HOURS
-the download speed was so sweet b4 the big n long period of connection cut n slow down for nearly one week(according to the person that i spoke to at the hotline, it was an UPGRADE due to the growing users)...
now, the speed test sux n the latency is extremely jumpy, after the UPGRADE, these two can already kill my gaming life, better u kill me... rolleyes.gif

by the way, i'm at sunway area

This post has been edited by nbee: Apr 7 2008, 11:03 PM
epyteh
post Apr 7 2008, 11:05 PM

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QUOTE(nbee @ Apr 7 2008, 10:58 PM)
i was astonished when i once used izzi, so smooth with download n surfing. rclxm9.gif
i change my package from izzi you to izzo pro, paying some extra fees of course, after finding out that i can totally NOT play online game with 'you' but enjoy myself using my friend's 'pro' to play. The reseller told me that i cant change my package when i called them shakehead.gif , but the technical support team who came to my house terus offer me the upgrade, sweet icon_rolleyes.gif .

After one month, the goodness stopped...

-everytime it rains (sini kl, so it's like every afternoon + the super thunders), they closes down the connection...
-many times at midnight (best time to frag n pawn), the connection suddenly shuts down for a few HOURS
-the download speed was so sweet b4 the big n long period of connection cut n slow down for nearly one week(according to the person that i spoke to at the hotline, it was an UPGRADE due to the growing users)...
now, the speed test sux n the latency is extremely jumpy, after the UPGRADE, these two can already kill my gaming life, better u kill me... rolleyes.gif

by the way, i'm at sunway area
*
bump for u... totally agree with what u are saying...
anyway, i don't they are doing any upgrading seriously...
i cant play game as well... and my p2p download speed... i also dowan mention about it already....
anyway, what is ur speed get frm izzi website and hw was the signal?
my signal also damm jump...


Added on April 7, 2008, 11:14 pmuser posted image

what a "great"...
technician... reflect this to ur head quarters...
singal jump and speed test like that....
i'm from sunway court apartment....
CS say wan call me... till nw also hvnt call...
and someone said upgrading... this is the result after the upgrading?

PLEASE SAVE THE USERS AT SUNWAY AREA

This post has been edited by epyteh: Apr 7 2008, 11:14 PM
Anodize
post Apr 8 2008, 12:54 AM

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Joined: Jan 2003
From: KL, Malaysia


QUOTE(nbee @ Apr 7 2008, 10:58 PM)
i was astonished when i once used izzi, so smooth with download n surfing. rclxm9.gif
i change my package from izzi you to izzo pro, paying some extra fees of course, after finding out that i can totally NOT play online game with 'you' but enjoy myself using my friend's 'pro' to play. The reseller told me that i cant change my package when i called them shakehead.gif , but the technical support team who came to my house terus offer me the upgrade, sweet icon_rolleyes.gif .

After one month, the goodness stopped...

-everytime it rains (sini kl, so it's like every afternoon + the super thunders), they closes down the connection...
-many times at midnight (best time to frag n pawn), the connection suddenly shuts down for a few HOURS
-the download speed was so sweet b4 the big n long period of connection cut n slow down for nearly one week(according to the person that i spoke to at the hotline, it was an UPGRADE due to the growing users)...
now, the speed test sux n the latency is extremely jumpy, after the UPGRADE, these two can already kill my gaming life, better u kill me... rolleyes.gif

by the way, i'm at sunway area
*
To my knowledge, izzi uses Radio Frequency. It will not get affected by the rain. but as for thunder, it might affect a little. but never closes down connection.
I've been using izziyou from nov... so far, there is only once where i get to connect but not manage to surf... but that was for about 5 hours... but after that, it was fine.
And as for gaming wise, frankly speaking... i do not encourage to apply izzi for those heavy gamers such as DOTA.

QUOTE(epyteh @ Apr 7 2008, 11:05 PM)
bump for u... totally agree with what u are saying...
anyway, i don't they are doing any upgrading seriously...
i cant play game as well... and my p2p download speed... i also dowan mention about it already....
anyway, what is ur speed get frm izzi website and hw was the signal?
my signal also damm jump...


Added on April 7, 2008, 11:14 pmuser posted image

what a "great"...
technician... reflect this to ur head quarters...
singal jump and speed test like that....
i'm from sunway court apartment....
CS say wan call me... till nw also hvnt call...
and someone said upgrading... this is the result after the upgrading?

PLEASE SAVE THE USERS AT SUNWAY AREA
*
I suggest that you call them up again.
smile.gif


Added on April 8, 2008, 12:56 amopps ... wrong quote

This post has been edited by Anodize: Apr 8 2008, 12:56 AM
C@Th
post Apr 8 2008, 11:49 AM

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Joined: Mar 2005
From: Subang Jaya


QUOTE(epyteh @ Apr 7 2008, 10:49 PM)
thanks for ur reply caths... they not understand why the speed become so worst? lol... told them directly... the tower is support up to too mny users ad... n they r kaki p2p... that's y the speed will become worst... dunno hw to troubleshoot? dunno we teach ad gua... built more base station, or upgrade the base station speed from 24mbps to higher speed... i think it would help... anyway, i also dunno hw... as the streamyx is quite costly for me... probably will use this tahan for 1year then go oversea stdy ad... no need face them anymore...
Well... i just called up the technical department for my report again..
Refer to my report, he said sunway area is too congested.. and what they can do is get the advise from the higher level management whether to move the base station to another area or build up more station..

I told him, this is not customer problem whereas, what we looking for is the solution and he said.. he will call me again by today 3pm or tomorrow morning and update me.

In the same time i have check with their account department regarding on my refund..
1. RM1498 - Rm82 - 50% = RM708 (within half year)
2. Besides, i have inquiries what is their charges like after 1 year. It will depends on which Izzi product you using.
For mine, IzziPro per month is RM118, no discount, unless you top up for 3 months using credit card then u will have 5% discount. The top up system haven't confirm or announce in the website yet. According to the account department, it mayb will start this by June or July 2008. dry.gif
3. According to the account lady, she said Damansara Uptown can do the procedure for termination as well as refund.

I'm in the dilemma now whether want to terminate it continue using.. sigh.. icon_question.gif icon_question.gif


Added on April 8, 2008, 11:58 am
QUOTE(Gyokumen_Koushu @ Apr 7 2008, 07:31 PM)
Hi Cath. First things first, the Izzi in Damansare uptown is actually a fusion restaurant. Currently doing promo of 50% off on all food. As for SC you can search from their site.

Im an authorized agent. For all my clients, i have been working closely with them (installation, troubleshooting, tweak sys) without involving the technical support team from Izzi, for which i found some tend to be irresponsible and incompetent enough. My thread: http://forum.lowyat.net/topic/604011

There are 2 departments are involved in handling calls. Call Centre (General Enquiry) and Technical Support (Technical Assistance). Please do not get into CC as most of them are laggards - eg: Mr Lim (he's totally retarded). Reach out to the tech support team instead.

I would be dropping by at sunway this coming saturday. I would be glad to help you out. Gimme a call. Thanks.
*
Hi Gyokumen,
Thx for the info...
as you are 1 of the agent also complaint about their technical support or CS level.. For consumer/user.. it's worse..
No status update after the report & the problem.. come over to do troubleshooting but no remedy...
Keep on telling me the same old shit where it's congested.. nothing much can be done unless to build another station..
This is not what we want.. at least when they are waiting for their management to build the so called 'base-station'. they should provide a remedy for user temporary b4 the thing go worse.

I hope all these comments, u can report to them and ask them to improve their service level.. otherwise, it's making more ppl frustrated only. shakehead.gif shakehead.gif



This post has been edited by C@Th: Apr 8 2008, 11:58 AM
epyteh
post Apr 8 2008, 05:31 PM

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QUOTE(Anodize @ Apr 8 2008, 12:54 AM)
To my knowledge, izzi uses Radio Frequency. It will not get affected by the rain. but as for thunder, it might affect a little. but never closes down connection.
I've been using izziyou from nov... so far, there is only once where i get to connect but not manage to surf... but that was for about 5 hours... but after that, it was fine.
And as for gaming wise, frankly speaking... i do not encourage to apply izzi for those heavy gamers such as DOTA.
I suggest that you call them up again.
smile.gif


Added on April 8, 2008, 12:56 amopps ... wrong quote
*
if call them up is effective, i no need to shout here right?
i thnk u all salesman or techinician should reflect to ur head...
so that they can do smthng? rclxub.gif
cath is right... sunway area is getting congested...
move base station ==> i think wont help...
built more station ===> ya, it will help at least, but when? an exact date?
huh.... rclxub.gif
doh.gif

FELEX
post Apr 9 2008, 12:00 PM

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It is not a good option for me,coz i am using streamyx although sometimes it is sucks but most of the time ,i stay at home .Maybe i will subscribe future,but there is no service available at Taiping yet.A suggestion to Izzi,Taiping is growing quite rapidly,so the demand will be higher.Consider it.
C@Th
post Apr 9 2008, 12:21 PM

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From: Subang Jaya


QUOTE(epyteh @ Apr 8 2008, 05:31 PM)
if call them up is effective, i no need to shout here right?
i thnk u all salesman or techinician should reflect to ur head...
so that they can do smthng?  rclxub.gif
cath is right... sunway area is getting congested...
move base station ==> i think wont help...
built more station ===> ya, it will help at least, but when? an exact date?
huh....  rclxub.gif
doh.gif
*
No epyteh, i think you should call them up instead if you still have the problem.. keep on bug them on your problem.
So that they can take note on it. I think most of the sunway ppl not posted here or complain to them cause they have the same thought as u... lazy to call or call them is useless.. dun think in this way.. we need more user to call them up and complain to them then only they will improve thier service level.

Y'day the technician call me and update with the status, whereby their management do not have the plan to build another base station YET, but they are looking for a area to do that.. and since i encounter the slow connection speed, they extended my Izzipro duration for another 2 months... 2 months extension will be extended unless continue using for 1 year. But at least better than nothing... If you compare with tmnut... although if u complaint, they also won't care and no extension period for you. This is our right to get back whatever we have paid off...

My advise is, call them up and bug them until they get the things solve... it's our right to do that since we already paid them....


epyteh
post Apr 9 2008, 03:35 PM

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QUOTE(FELEX @ Apr 9 2008, 12:00 PM)
It is not a good option for me,coz i am using streamyx although sometimes it is sucks but most of the time ,i stay at home .Maybe i will subscribe future,but there is no service available at Taiping yet.A suggestion to Izzi,Taiping is growing quite rapidly,so the demand will be higher.Consider it.
*
lol... i'm from taiping also... but want izzi built tower in taiping... mayb still need smtimes...
slowly wait la... if they got time, ask them settle the part in kl 1st la.... notworthy.gif


Added on April 9, 2008, 3:39 pm
QUOTE(C@Th @ Apr 9 2008, 12:21 PM)
No epyteh, i think you should call them up instead if you still have the problem.. keep on bug them on your problem.
So that they can take note on it. I think most of the sunway ppl not posted here or complain to them cause they have the same thought as u... lazy to call or call them is useless.. dun think in this way.. we need more user to call them up and complain to them then only they will improve thier service level.

Y'day the technician call me and update with the status, whereby their management do not have the plan to build another base station YET, but they are looking for a area to do that.. and since i encounter the slow connection speed, they extended my Izzipro duration for another 2 months... 2 months extension will be extended unless continue using for 1 year. But at least better than nothing... If you compare with tmnut... although if u complaint, they also won't care and no extension period for you. This is our right to get back whatever we have paid off...

My advise is, call them up and bug them until they get the things solve... it's our right to do that since we already paid them....
*
ok... but i really dunno how much of phone credit i had spend on this already...
erm, probably they can help us to do smthng? i mean those salesman or techinician...
totally agree with what u r saying... we had paid it and we have the right to demand for what we looking for...
although streamyx smtime can do nth... but so far i'm more happy to being tmnut user more than izzi user...
izzi is just like good mood then good speed... when it got bad mood, sorry... the speed is damm terrible...
anyway, i will call them again when i free.. i got the name tat ppl who promise me call me back last time...
i will fired him!!!
but i thnk technician come also test with mny kind of antenna and end up with saying u can ask for the refund.... rclxub.gif
as cath said... no more base station... built other place? they wan built to where? haihz....

This post has been edited by epyteh: Apr 9 2008, 03:39 PM
zairol79
post Apr 9 2008, 07:55 PM

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QUOTE(epyteh @ Apr 9 2008, 03:35 PM)
lol... i'm from taiping also... but want izzi built tower in taiping... mayb still need smtimes...
slowly wait la... if they got time, ask them settle the part in kl 1st la....  notworthy.gif


Added on April 9, 2008, 3:39 pm

ok... but i really dunno how much of phone credit i had spend on this already...
erm, probably they can help us to do smthng? i mean those salesman or techinician...
totally agree with what u r saying... we had paid it and we have the right to demand for what we looking for...
although streamyx smtime can do nth... but so far i'm more happy to being tmnut user more than izzi user...
izzi is just like good mood then good speed... when it got bad mood, sorry... the speed is damm terrible...
anyway, i will call them again when i free.. i got the name tat ppl who promise me call me back last time...
i will fired him!!!
but i thnk technician come also test with mny kind of antenna and end up with saying u can ask for the refund....  rclxub.gif
as cath said... no more base station... built other place? they wan built to where? haihz....
*
Hi there.. esp for epyteh. welcome to world of Izzinet.. hehe.. I used this service quite a long since dec last year.. and I alway follow the forum since last treat that acumulate more than 50 pages. same with others, problem is speed drop when the area is congested with user. Solution very easy, built more and more tower, unless your signal drop below 100% then u maybe have to consider to buy antena. coz the speed also liaise with signal. So is your signal is 100% but the speed suck, that is sure that area was congested already. My place at damansara perdana, since day one i use is around 500kps drop to 300kbps until worse 76kbs recently. Now look like the built a new tower already.. not sure which place.. i heard maybe at bandar manjalara there or maybe just on top of my apartment.. they speed at the moment is around 800 - 900kps. and i hope i can enjoys it hopefully until my subcription is ended

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chika138
post Apr 9 2008, 11:35 PM

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i noticed this
during d 1st 2 weeks of subscription, i constantly got speed at least 400, up to 900kbps
den after 2 weeks, d speed dropped but still bearable (can surf smoothly la)
STRAIGHT AFTER 3 months (90 days), d speed dropped to a reali unbearable speed
i need 30 seconds to load google (same goes to lowyat.net) and i cant even log in to msn
but if i asked for refund now they oni give me half back rite? and also deduct some usage charge rite?
considering switching to netlynx
agingamer
post Apr 9 2008, 11:46 PM

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Hi anyone here using iZZi to go for online gaming, specifically Playstation Network (PS3)?
If you are, are you having any problems? I have not been able to connect for past couple of days (Connection timeout)
whereas other sites are ok. Thanks

nbee
post Apr 10 2008, 01:38 AM

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QUOTE(Anodize @ Apr 8 2008, 12:54 AM)
To my knowledge, izzi uses Radio Frequency. It will not get affected by the rain. but as for thunder, it might affect a little. but never closes down connection.
I've been using izziyou from nov... so far, there is only once where i get to connect but not manage to surf... but that was for about 5 hours... but after that, it was fine.
And as for gaming wise, frankly speaking... i do not encourage to apply izzi for those heavy gamers such as DOTA.
I suggest that you call them up again.
smile.gif


Added on April 8, 2008, 12:56 amopps ... wrong quote
*
well, you are totally rite, they rarely closes down the connection, what they do is -
you are doing something, surfing, gaming. Bang, the thunder strikes. You look at your pc, ooh, can not load page, the connection has been cut off. No biggie, just reconnect~
aight, sweet, i got my connection back~ just some small problem like, waiting for 5 minute for a web page to load, msn cant sign in. No Biggie, just wait for the line to get better. Oh snap, wait a minute, it's already evening, it'll be night time by the time the line gets better.
sweet, the line got better after a few hours, just alil problem call congestion time...

well, if u wanna say it that way, 'And as for gaming wise, frankly speaking... i do not encourage to apply izzi for those heavy gamers such as DOTA.', i don't think gamers should get it at all. For example, when i play online MMORPGs, i can get killed by mobs 5 lvls lower than me easily cuz i can't move or even auto pot, hehe, pls forgive me for being a game worm...

i'm well aware of wireless broadband aren't meant for gaming, but i chose the best one, the most stable one of them, izzi, to at least allow me to barely enjoy abit. I COULD play DOTA on izzi, in fact, the game play WAS damn smooth when i used my friend's izzo pro. Now, it's a totally different story.

izzi is one of the best isp, as long as they can maintain. For the call them up part, i think my agent, technician has already heard quite alot from me, and i don't think more calls could make them improve faster, hehe. I'm not looking for any compensation or complain any agent or reseller, i just wanna enjoy what i have paid for and looking forward to a better service...
epyteh
post Apr 10 2008, 01:44 AM

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zairol79 syok la... sunway user really suffer a lot la...
wan to die...
wtfwtfwtf
post Apr 11 2008, 01:57 AM

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izzi???bad connection but still..better than maxis...
epyteh
post Apr 11 2008, 12:38 PM

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QUOTE(wtfwtfwtf @ Apr 11 2008, 01:57 AM)
izzi???bad connection but still..better than maxis...
*
agree with you... the connection is good... make u wont get dc...
but u suffer with the speed although the line is stable...
Anodize
post Apr 11 2008, 05:49 PM

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yup... but speed wise, there are places with great coverage and the speed is fine. For example: pandan indah is great.
kevyon6
post Apr 11 2008, 07:09 PM

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QUOTE(Anodize @ Apr 11 2008, 05:49 PM)
yup... but speed wise, there are places with great coverage and the speed is fine. For example: pandan indah is great.
*
serdang getting worse vmad.gif
Anodize
post Apr 12 2008, 02:22 AM

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serdang used to be one of the best speed area. Maybe because of that, many people started subscribing there... hehehehe
expertester
post Apr 12 2008, 11:22 PM

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rain will cost any radio frequency experiencing fading...
but will not totally shut down...but still, more packet lost.

this is izzi for me...out of my head now....izzi retard

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Anodize
post Apr 13 2008, 12:43 AM

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i am still wondering when only will they set up izzi in JB.
BS87
post Apr 14 2008, 06:35 PM

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hello, can anybody tell me how is the izzi speed in PJ area.

i am staying at millennium court and the internet that management provided is very lousy, so i am gonna to apply wireless broadband.
suyee
post Apr 14 2008, 06:48 PM

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QUOTE(BS87 @ Apr 14 2008, 06:35 PM)
hello, can anybody tell me how is the izzi speed in PJ area.

i am staying at millennium court and the internet that management provided is very lousy, so i am gonna to apply wireless broadband.
*
Tumpang ....

I also intrested to know.


Anyone, I am nearby Sea Park area.
zairol79
post Apr 14 2008, 10:38 PM

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Mmm not so good, I had test from my office via Lisa D Inn Hotel tower is around 300 - 400kbps only
C@Th
post Apr 15 2008, 05:35 PM

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well.. my connection speed still the same.. sweat.gif
speechless already...
nbee
post Apr 15 2008, 06:30 PM

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it doesn't matter at all where the speed is currently STILL good, as long as the company stay the same, after awhile, when it gets congested, it's still the same shit...

new users, bet your RM1000++ on the service will get better~ only God (izzi boss) will tell whether it's worth or not, not anytime sooner oso.

cheers
epyteh
post Apr 15 2008, 11:02 PM

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seriously for all ppl who wan sign for izzi....
i not saying that izzi is not good... if u wan to sign, yes ... but wait them built more base station... the network now is congested ad... although the line is stable than streamyx... but speed shit = nothing also...
i would bet izzi will be the best competitor for streamyx... if there is more base station...
for this moment, quite disappointed with izzi... coz they seems like not willing to fix the problems...
Ku2_BiO_X
post Apr 16 2008, 01:56 PM

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the speed at my place become slower (i guest) and my BT also sux..but honestly, i'm satisfied with it...coz i can get tons of drama.. smile.gif

This post has been edited by Ku2_BiO_X: Jun 8 2008, 12:43 AM
Anodize
post Apr 17 2008, 04:55 PM

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its true... titiwangsa is considered out of klang valley right? i think the signal you received might be somewhere else.
nomadster7
post Apr 17 2008, 06:17 PM

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Just to share with you guys.. I have signed up for izziyou recently and using it at my home in Ampang (Flat tmn dagang). Signal is not consistent, fluctuate like the stock market..hmm.gif I'm getting between 30% - 80% near the window and 20% - 50% little further inside. I'm getting speed up to 200kbps only. Most of the time is <150kbps.. sweat.gif Signal is better early in the morning. Up to around 300kbps and a bit stabil.

I've also tested in my office at menara kpmg, Bandar Utama (next to One Hotel n TV3). Here the signal is..wow!.. shocking.gif thumbup.gif 100% with little drop to 98%. I can say the speed is awesome with a down rate linger around 400-900+kbps down rate at 100-200+kbps. At certain momment it peaked to 1000kbps. Downloading for torrent went up to 80+kB/s.. There was a thunderstorm an hour ago. The signal didn't drop but the down rate went down between 300-600kbps..

Attached Image
nomadster7
post Apr 17 2008, 06:39 PM

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My guess is that the base station is somewhere near TV3, Menara kpmg/ibm or one hotel. So anyone wanna do some downloading can probably go anywhere nearby (one utama old wing maybe?) while enjoying ur tea/coffee or whatever..

update - My torrent download went up to 100+ kBps..

MAY THE BANDWIDTH BE WITH YOU

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Anodize
post Apr 18 2008, 01:18 AM

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good to hear that you've got great dl speed.
I believe that thunderstorm would affect the latency but it will not affect the signal...
xpapanburukx
post Apr 18 2008, 01:03 PM

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QUOTE(C@Th @ Apr 5 2008, 11:43 AM)
Hey guys, the technician just come to my house and conduct the troubleshooting for my connection.

Guess what... no remedy for my connection speed here... he said the signal is 100% but the connection up & down and max only around 300kbps. Put antenna and plus another pointing device directly.. the connection speed is even worse than my IzziPro.  This shows how sux it's...

He said nothing much can be done... so, if i want to refund, then i have to go back to the reseller and get the refund again. Look like hopeless for my internet connection. hmm.gif hmm.gif

btw, for those ppl who stay in USJ 2 area... your connection is mostly connecting to Sunway Hotel ... the station is over there. USJ 3 area is mostly connecting to Shah Alam station which is further and it's worse than USJ 2 area.

Now, what can i do is wait for the CS supervisor to review my report and then get back to me within this few days, then i have to make my decision whether continue using it or just terminate it..

Goos luck for u guys!! smile.gif


Added on April 5, 2008, 11:50 am

what i mean is ask the Izzi technician spent some time to test it out at your house.
Dun ask them test it not within where u place ur pc... the connection speed can be seen very obvious..
Sorry, I'm not sure how's the speed in Kota Damansara.
But i can suggestion you, you can go to Uptown PJ, look for th Izzi center there. i guess that is their branch there. Talk directly to them instead of ask the reseller to test!
Never ask the reseller to test.  They might be only simply run the test and then say OK, and ask u to sign up..

This is what i facing now... last time reseller can test with good speed.. but then the after sales service is sux! U called them, they will say call u back.. but 2 weeks after that also never call u up.  shakehead.gif  shakehead.gif
*
Hi all, i'm not familiar with all the error that u guys facing. I'm using iZZi and it works fine. So does my friends in Damansara and others. As an IT person for almost 13 years (dial up time). Wireless is something unpredictable. Some areas can get good signal and some not at all even though it's within the coverage area. So if you telling the IZZI SALES were lying then i bet they don't. I have another Chinese friend studying at TAR and staying in Platinum Hill condo at Tmn melati which is he told me it's within Gombak coverage since the sale person told them the nearest Base Station were in Gombak. But he can't surf much and he's staying in 15th floor. They were cursing IZZI like hell and the tech guy came and then found out from the balcony that he can't see gombak town from there. Wanna know why? becoz thre's a hill blocking the gombak view. The hill near LRT putra station. So to my point of view. If the Base Station is behind the hill..for sure u can't get the signal from there. So it's not they were lying or they suck. It's becoz they didn't know where is your exact location and your surroundings environment. Coz this is really important ...let say if there's a building blocking your side. Then your signal will get worst.

Another thing, this is wireless not using ASDL cable. I can say it's something like handphone coverage (even though they - IZZI - were using FM i-burst technology). Let's take example you were using handphone, in some cases in some areas. While you were talking with your friends then so suddenly you can't listen to what your friends were saying and it's like cutting off. If this happen to handphone, so does all wireless internet. Be it iZZi, Maxis , celcom and digi. Maxis sucks bigtime coz they will throttle you. Celcom then always disconnect, digi even worst, iZZi then most easiest and also depends on location. So does all other wireless provider. Even though they said they had coverage here and there. But it happens just like what most of you here saying bout iZZi. It's all the same. Most of my friends were using iZZi and out of 20 friends only 3 had issues with slow downloading and they already refund since the tech person can't help them. So it depends on your location and also LUCK.

If you come to my office at 31st Floor at Putra place in The Mall building. My office currently is using iZZi PRO with Belkin router. For the 1st week the signal is DAMN slow. The tech guy (Malay guy) came and tested out with his antenna and it didn't help much and the speed is like max 300kbps. Then later he come again with his colleague. Ping here and there, setting the router but still slow. Then they change the Lan cable.. guess what.. Finally our office got 1mb of Download. I'm surprised. It's the cable faulty. My manager actually wanna refund the IZZI pro thing and we were doin testing with CELCOM while the iZZi people find solution for us. But the thing is, CELCOM can get only 600kbps max and it keeps disconnect every single minute. Maxis pula sucks big time coz they can't reach higher floors (only up to 3rd floor), DiGi also..and to be honest..all these maxis, celcom and Digi frequent disconnect..not even pass 1 minute..it keeps disconnect... IzzI is reliable and it didn't disconnect. So when IZZI tech person managed to solve the prblem. Our office stick with them now ever since.

One advice, before you purchase anything from wireless company. Make sure u asked them for a site testing at your home or office, etc. As far as i concern. Only IZZI provide such service. But my friend when to PC fair they said they don't have such service. weird? But when he called the customer service they said they have such service and the sales person did came to my friend house. I bet the PC fair booth were their reseller or Agent. make sure you tested it first since iZZi provide such services for FREE. Why not give them a try. I don't see maxis and others have such service. Also if you living on top floors apartment or office. Just go for iZZi first since others wireless provider sucks at higher floors.

I'm so sorry to hear about C@t situation. It happened to my friends (only 3 la). I understand coz we paid. What to do? This is wireless...it's like that. It's UNPREDICTABLE.


Added on April 18, 2008, 1:08 pm
QUOTE(nomadster7 @ Apr 17 2008, 06:17 PM)
Just to share with you guys.. I have signed up for izziyou recently and using it at my home in Ampang (Flat tmn dagang). Signal is not consistent, fluctuate like the stock market..hmm.gif I'm getting between 30% - 80% near the window and 20% - 50% little further inside. I'm getting speed up to 200kbps only. Most of the time is <150kbps.. sweat.gif Signal is better early in the morning. Up to around 300kbps and a bit stabil.

I've also tested in my office at menara kpmg, Bandar Utama (next to One Hotel n TV3). Here the signal is..wow!.. shocking.gif  thumbup.gif  100% with little drop to 98%. I can say the speed is awesome with a down rate linger around 400-900+kbps down rate at 100-200+kbps. At certain momment it peaked to 1000kbps. Downloading for torrent went up to 80+kB/s.. There was a thunderstorm an hour ago. The signal didn't drop but the down rate went down between 300-600kbps..

Attached Image
*
See it depends on location. But anyway my friend stays in Ampang Ria Condo (near that Plaza what..near Brothers) get max DL of 800kbps constantly and sumtimes 900kbps. He's staying on the 16th floor (Note: he used maxis and celcom before and it sucks big time) Hahahahahaha...

This post has been edited by xpapanburukx: Apr 18 2008, 01:19 PM
Anodize
post Apr 18 2008, 01:54 PM

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thanx for the review xpapanburukx
soul2soul
post Apr 18 2008, 02:18 PM

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a good review indeed.
kwackers
post Apr 18 2008, 03:08 PM

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xpapanburukx, I agree with you to some extent.

In my case, my iZZi connection was fantastic during the first two weeks, and then the speed dropped like a rock. So even if I had invited a technician to test the connection at my place, I still would have been disappointed.

As for being lucky, you're absolutely right. I brought my iZZi modem to a client's place in Phileo Damasara and there was a 0% signal strength there. But my friend's office in the next block had a great connection with with their iZZi.

But given the responses in this thread, I think the satisfaction rate is far less than the 85% you suggested. In fact, if someone started a poll to find out how many iZZi subscribers are happy/unhappy with their service, we'd quickly find out the truth.


nomadster7
post Apr 18 2008, 04:59 PM

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QUOTE
But given the responses in this thread, I think the satisfaction rate is far less than the 85% you suggested. In fact, if someone started a poll to find out how many iZZi subscribers are happy/unhappy with their service, we'd quickly find out the truth.


If you do the poll and get the location together you might figure out some clues on which place is more better and which is prone to problems for Izzi. It is possible that the problem is commonly to the area due to blocking by high rise buildings or the geographical characteristics or congested (as some suggested). Not a bad idea. Might help anyone who wants to do some research before request for testing n sign up with Izzi.

For those of you who stay near Ampang Point n One Utama within the radius of 1-2km should get a decent if not strong connection. Looks like most of the problem comes from sunway and cheras area.

If anyone of you from Izzi read this, I suggest you guys do some survey on areas with most complaints and figure out the problem factors. It's gonna help improve your service.

Good Service = Happy Customer = Revenue++
Anodize
post Apr 18 2008, 06:01 PM

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hmmmm maybe the forum admin could start a poll about this. Then everyone who read the thread would know if they should be subscribing to izzi at their area or not lo.

smile.gif
p4n6
post Apr 19 2008, 01:10 PM

Look at all my stars!!
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I think before you subscribe, you can scan your area with the basestation, it's very easy to recognize it, it's an multi OMNI antenna usually located at very tall building (arrange to look something like a vase shape). If the basestation is near then, you probably will get the coverage. I have heard that there is a limitation of connecting subscribers per base station, all user will be best effort sharing the bandwidth equally (quite common so no question asks). The transmit power of the basestation is higher than the mobile operator basestation (as claimed by their own engineers) and note that it's OMNI antenna, so if you find house that you can see the antenna nearby... prepare for extreme headache ... especially those staying on apartment penthouse ...
nbee
post Apr 20 2008, 10:22 PM

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QUOTE(xpapanburukx @ Apr 18 2008, 01:03 PM)
Hi all, i'm not familiar with all the error that u guys facing. I'm using iZZi and it works fine. So does my friends in Damansara and others. As an IT person for almost 13 years (dial up time). Wireless is something unpredictable. Some areas can get good signal and some not at all even though it's within the coverage area. So if you telling the IZZI SALES were lying then i bet they don't. I have another Chinese friend studying at TAR and staying in Platinum Hill condo at Tmn melati which is he told me it's within Gombak coverage since the sale person told them the nearest Base Station were in Gombak. But he can't surf much and he's staying in 15th floor. They were cursing IZZI like hell and the tech guy came and then found out from the balcony that he can't see gombak town from there. Wanna know why? becoz thre's a hill blocking the gombak view. The hill near LRT putra station. So to my point of view. If the Base Station is behind the hill..for sure u can't get the signal from there. So it's not they were lying or they suck. It's becoz they didn't know where is your exact location and your surroundings environment. Coz this is really important ...let say if there's a building blocking your side. Then your signal will get worst.

Another thing, this is wireless not using ASDL cable. I can say it's something like handphone coverage (even though they - IZZI -  were using FM i-burst technology). Let's take example you were using handphone, in some cases in some areas. While you were talking with your friends then so suddenly you can't listen to what your friends were saying and it's like cutting off. If this happen to handphone, so does all wireless internet. Be it iZZi, Maxis , celcom and digi. Maxis sucks bigtime coz they will throttle you. Celcom then always disconnect, digi even worst, iZZi then most easiest and also depends on location. So does all other wireless provider. Even though they said they had coverage here and there. But it happens just like what most of you here saying bout iZZi. It's all the same. Most of my friends were using iZZi and out of 20 friends only 3 had issues with slow downloading and they already refund since the tech person can't help them. So it depends on your location and also LUCK.

If you come to my office at 31st Floor at Putra place in The Mall building. My office currently is using iZZi PRO with Belkin router. For the 1st week the signal is DAMN slow. The tech guy (Malay guy) came and tested out with his antenna and it didn't help much and the speed is like max 300kbps. Then later he come again with his colleague. Ping here and there, setting the router but still slow. Then they change the Lan cable.. guess what.. Finally our office got 1mb of Download. I'm surprised. It's the cable faulty. My manager actually wanna refund the IZZI pro thing and we were doin testing with CELCOM while the iZZi people find solution for us. But the thing is, CELCOM can get only 600kbps max and it keeps disconnect every single minute. Maxis pula sucks big time coz they can't reach higher floors (only up to 3rd floor), DiGi also..and to be honest..all these maxis, celcom and Digi frequent disconnect..not even pass 1 minute..it keeps disconnect... IzzI is reliable and it didn't disconnect. So when IZZI tech person managed to solve the prblem. Our office stick with them now ever since.

One advice, before you purchase anything from wireless company. Make sure u asked them for a site testing at your home or office, etc. As far as i concern. Only IZZI provide such service. But my friend when to PC fair they said they don't have such service. weird?  But when he called the customer service they said they have such service and the sales person did came to my friend house. I bet the PC fair booth were their reseller or Agent. make sure you tested it first since iZZi provide such services for FREE. Why not give them a try. I don't see maxis and others have such service. Also if you living on top floors apartment or office. Just go for iZZi first since others wireless provider sucks at higher floors.

I'm so sorry to hear about C@t situation. It happened to my friends (only 3 la). I understand coz we paid. What to do? This is wireless...it's like that. It's UNPREDICTABLE.
well, thanks fer pointing out all the good stuff of it, and all the reasons that makes it sux... why don't complete it with the final reason that makes it sucks the most?

actually, i'm done with 'spamming' here, well, today izzi really made my day so i'll just have to share with my fellow lowyat visitors...

IT TOOK ME 2 MINUTES TO LOAD GOOGLE! ON SUNDAY!!!

wow, there, i said it, and it's not location problem, i had the sweetest n most smooth speed i have ever experience when u bought it home, and it's at the same location for like, 3 months?
It's just too congested... just too...

This post has been edited by nbee: Apr 20 2008, 10:41 PM
kwackers
post Apr 21 2008, 07:51 AM

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nbee: yeah, I had the same problems yesterday as well. None of my messenger programs could connect and I couldn't view a single webpage. I kept rebooting and logging in again, but it didn't make any difference.

The icing on the cake was the fact that whenever I ran the iZZi speed test, it showed my dl speed at 800kpbs and my upload speed at 200kbps, with a signal strength of 92%.

BUT IT COULDN'T LOAD A SINGLE PAGE.

paqralos
post Apr 21 2008, 12:46 PM

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maybe there's something wrong somewhere.. try to call customer service or google around and see whether there's a way to enhance the connection or not tongue.gif
Anodize
post Apr 21 2008, 02:51 PM

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QUOTE(kwackers @ Apr 21 2008, 07:51 AM)
nbee: yeah, I had the same problems yesterday as well.  None of my messenger programs could connect and I couldn't view a single webpage.  I kept rebooting and logging in again, but it didn't make any difference.

The icing on the cake was the fact that whenever I ran the iZZi speed test, it showed my dl speed at 800kpbs and my upload speed at 200kbps, with a signal strength of 92%.

BUT IT COULDN'T LOAD A SINGLE PAGE.
*
I believe you are using izzipro right? if you are, try to set your router to MTU1400 and try again.
kwackers
post Apr 21 2008, 03:59 PM

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I'm not using a router.

I subscribed with the iZZiyou package.
Anodize
post Apr 21 2008, 06:11 PM

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are you a p2p whore? do you use qvod to download movies? if you do, try to shut down your qvod terminal in your task manager cuz it consume all your band width. there are some software that takes up all your bandwidth. try that and see if it works now.
Ku2_BiO_X
post Apr 21 2008, 10:27 PM

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btw, is there any way to auto-dial by using izzi dialer when dc?
for example, i q up some aniems and then off to class..
during this period, my conneciton might get dc...so, any suggestion?

Anodize
post Apr 22 2008, 02:48 AM

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connect izzipro to a auto dial router.
kwackers
post Apr 22 2008, 09:47 AM

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Anodize: I realize you mean well, and I do appreciate your suggestions.

I checked with iZZi and they admitted their DNS server was down for at least 3 hours on Sunday. So that explains the complete lack of service on that day.

When I'm surfing the web, I *do* shut down any P2P apps I have running. I've pointed out earlier in this thread that my download speed in my P2P apps ranges from 4kpbs to 15kpbs (at best), so it really shouldn't have much impact on my web surfing...but it does.

At any rate, I had the exact same experience that C@th did. I checked with a different customer support guy at iZZi, and they confirmed that my ticket had been closed on March 17, even though I didn't give them any feedback. So it's been closed for over a month now, while I've been waiting for them to get back to me on the results of the technician's diagnostics.

This post has been edited by kwackers: Apr 22 2008, 10:54 AM
epyteh
post Apr 22 2008, 08:37 PM

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kwackers, no need to waste ur energy complaint la... cs can't do anythng... i get vry tired already... they dowan to built extra base station and there is just too much user... what to do? u call technician come, they will call u go ask for refund only... so hell ya~~~ just pray that they will improve it... only i complain to cs is no use... i'm sure most of the user will just kepp quite....
my sunway area also get conggested... p2p speed really s*ckz... i using xunlei ....
winazza
post Apr 23 2008, 11:17 AM

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hi to all..im using izziyou almost 1 month..im staying in damansara damai..
my dl speed at average 700kpbs and my upload speed at around 200kbps. thumbup.gif
With a signal strength of 100% inside my house. whistling.gif
ive try to play FIFA08 online by EA server..and i quit happy with it.. nod.gif
becoz while playing with other online player, i was never disconnected. rclxms.gif
LAG? hehe just little bit.. tongue.gif its normal for wireless network i think..
but i can still play every night until early morning and make my wife angry coz she have to sleep alone.. tongue.gif

C@Th
post Apr 23 2008, 08:10 PM

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QUOTE(xpapanburukx @ Apr 18 2008, 01:03 PM)
I'm so sorry to hear about C@t situation. It happened to my friends (only 3 la). I understand coz we paid. What to do? This is wireless...it's like that. It's UNPREDICTABLE.
HI xpapanburukx,
thx for your information.
As i'm in IT field as well.. more or less, i know what you trying to say.
Although it's wireless, but then Izzi should stand on user side to see the whole situation how serious is it for user like us.

If let say, u get 500kbps, i still ok with it...
Let me attached my speed test i just done... try to stand on my side to think.. how would u feel if you get this kind of speed, but u r paying RM118 per month, 1.4K++ per year.

I'm not saying that it's totally their fault... but i think it's time for their management to decide what's remedy they can provide to the user already.

here u go...

user posted image


This post has been edited by C@Th: Apr 23 2008, 08:14 PM
Ku2_BiO_X
post Apr 23 2008, 08:41 PM

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c@th
what a speed, 51kb/s???
hope they'll fix this soon..

This post has been edited by Ku2_BiO_X: Jun 8 2008, 12:41 AM
epyteh
post Apr 24 2008, 11:19 AM

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QUOTE(Ku2_BiO_X @ Apr 23 2008, 08:41 PM)
c@th
what a speed, 51kb/s??? u pay for a crap..
hope they'll fix this soon..maybe wut the other say is true: "izzi subscriber is just a guinea pig, being test in a lab" mad.gif

another problem happen to me..
i don't know if this problem is bcos of my system, but it really annoy me..
the problem is when i'm dwnloading sumthing ( i use IDM), i cannot browse any site..including google rclxub.gif ...it only happened like 3-4 days ago..wth, this is SUXXX..dam, maybe i should give Umobile a try..
*
that will only happen when ur speed is vry slow... once u open some downloading program (example P2P), then u will suffer a lot.. u cnt even log in to msn or go in google... there will happen will ur area is congested with user...

(this is the main reason, there will be other factors which cause u problems... like signal, setting bla bla bla which is not my problems....)
C@Th
post Apr 24 2008, 04:47 PM

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QUOTE(Ku2_BiO_X @ Apr 23 2008, 08:41 PM)
c@th
what a speed, 51kb/s??? u pay for a crap..
hope they'll fix this soon..maybe wut the other say is true: "izzi subscriber is just a guinea pig, being test in a lab" mad.gif

another problem happen to me..
i don't know if this problem is bcos of my system, but it really annoy me..
the problem is when i'm dwnloading sumthing ( i use IDM), i cannot browse any site..including google rclxub.gif ...it only happened like 3-4 days ago..wth, this is SUXXX..dam, maybe i should give Umobile a try..
*
Sigh.. what to do?? i been facing this problem since 3 months already... but then no exact remedy for me lor..

madman.com
post Apr 24 2008, 10:07 PM

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QUOTE(Ku2_BiO_X @ Apr 23 2008, 08:41 PM)
c@th
what a speed, 51kb/s??? u pay for a crap..
hope they'll fix this soon..maybe wut the other say is true: "izzi subscriber is just a guinea pig, being test in a lab" mad.gif

another problem happen to me..
i don't know if this problem is bcos of my system, but it really annoy me..
the problem is when i'm dwnloading sumthing ( i use IDM), i cannot browse any site..including google rclxub.gif ...it only happened like 3-4 days ago..wth, this is SUXXX..dam, maybe i should give Umobile a try..
*
Umobile...this remind me of last weeks incident. That day Umobile had a big launch at time square, they set up a fancy booth at ground floor just next to the escalator. They are promoting their mobile tv service and the wireless broadband. When i pass by, the promoter ask me in and try to impress me with their service. On the counter they put few numbers of laptop which attach with their usb wireless broadband modem (black color, look so nice). Then the promoter starting to explain to me bout the package...coverage....7 day trial....bla..bla..bla...

When i ask bout the speed, she said "well....u can give it a try, its quite fast the speed". Then straight away we go to one of the laptop and give it a try. Both of us stood there for about 5 minutes for it to load its own Umobile website !!!!!! Somore half way it just stop!! Couldn't even finish loading its homepage !! @@ doh.gif doh.gif

Then i look at the promoter, she say "the line it actually not that stable yet, it will improve 1 or 2 months later". I ask her "u guys set up a big store in time square here and do a grand launching today.....for a product which is not stable ???!!!" shakehead.gif

"Aiyo.. last time streamyx also like that, it took them 2 years to become stable mah...." this is how she answer me. rclxub.gif rclxub.gif rclxub.gif notworthy.gif notworthy.gif notworthy.gif

This post has been edited by madman.com: Apr 24 2008, 10:10 PM
epyteh
post Apr 24 2008, 10:26 PM

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dun ever try umobile broadband... u all will cry like dunno wat...
xpapanburukx
post Apr 25 2008, 12:09 PM

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QUOTE(nbee @ Apr 20 2008, 10:22 PM)
well, thanks fer pointing out all the good stuff of it, and all the reasons that makes it sux... why don't complete it with the final reason that makes it sucks the most?

actually, i'm done with 'spamming' here, well, today izzi really made my day so i'll just have to share with my fellow lowyat visitors...

IT TOOK ME 2 MINUTES TO LOAD GOOGLE! ON SUNDAY!!!

wow, there, i said it, and it's not location problem, i had the sweetest n most smooth speed i have ever experience when u bought it home, and it's at the same location for like, 3 months?
It's just too congested... just too...
*
where is your location then...? i'm a skateboarder and i have many friend using all these boredband everywhere...just name it ur location and which provider (ie: maxis, izzi, digi, etc).. Like i said...from 20 of my friends who is now using izzi..only 3 of them have issues with slow throughput and already refund. If you were saying congested..well why is my friend staying in same areas who i believe connected to same base station had different speed? Both of them did call the customer service centre and asked them where are they connected to..and it seems both are from the same location of base station. 1 guy can get 700kb and the other is less than 100kbps.

Anyone who is GOD of IT with better experience and knowledge please answer this. Coz i don't think its the congestion issue. It's the spot the location issue. But why it's like that. People called it BLIND SPOT!!! Is there any solution then?

Anyway here staying behind ZOO negara there at Zoo view or Kemensah heights? A friend using celcom there and it sucks...and i bring my laptop and izzi and also sucks there..but it's within their (izzi) coverage. But when we went for makan near Giant melawati (opposite Zoo negara) the signal is SUPERB!!! i can get 1mb bebeh....so what the hell...if you think it's sucks then just do what ever u wanted to do..REFUND..but i personally think it's not the coverage or congested issue. It's the spot..

SO if you had 50kbps..then ..my answer is your place SUCKS!!! hahahahaha...that's what i told my friend at kemensah..coz none of celcom, izzi or even maxis broadband had good coverage at this area..is pretty slow there like dial up...and yet..there's no streamyx there..so what the F.U.C.K!!!!


Added on April 25, 2008, 12:11 pm
QUOTE(madman.com @ Apr 24 2008, 10:07 PM)
Umobile...this remind me of last weeks incident. That day Umobile had a big launch at time square, they set up a fancy booth at ground floor just next to the escalator. They are promoting their mobile tv service and the wireless broadband. When i pass by, the promoter ask me in and try to impress me with their service. On the counter they put few numbers of laptop which attach with their usb wireless broadband modem (black color, look so nice). Then the promoter starting to explain to me bout the package...coverage....7 day trial....bla..bla..bla...

When i ask bout the speed, she said "well....u can give it a try, its quite fast the speed". Then straight away we go to one of the laptop and give it a try. Both of us stood there for about 5 minutes for it to load its own Umobile website !!!!!! Somore half way it just stop!! Couldn't even finish loading its homepage !! @@ doh.gif  doh.gif

Then i look at the promoter, she say "the line it actually not that stable yet, it will improve 1 or 2 months later". I ask her "u guys set up a big store in time square here and do a grand launching today.....for a product which is not stable ???!!!"  shakehead.gif

"Aiyo.. last time streamyx also like that, it took them 2 years to become stable mah...." this is how she answer me.  rclxub.gif  rclxub.gif  rclxub.gif  notworthy.gif  notworthy.gif  notworthy.gif
*
this is where i purchase my izzi few months back. The signal there seems to be ok.. if you find any izzi booth there..try to browse umobile web and see how fast does it load..is it the same with umobile? I bet NO...

This post has been edited by xpapanburukx: Apr 25 2008, 12:11 PM
kevyon6
post Apr 25 2008, 02:40 PM

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at night the line just sux. i only able do some light surfing and if i would want to download some huge file (eg. torrenting) i'll just leave it run overnight. There goes my electricity bill all becoz of this stupid bandwidth.
xpapanburukx
post Apr 25 2008, 04:08 PM

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then try something else la than just say here and there and take no action also no point...u still using it....luckily my area works!!! I download movie like 4 hours (acceptable la) and sometimes within 3 hours also complete already. Not whole day....coz i can get 800 - 1mb at home. U wanna get fast connection u go to Shah Alam sec 13 around the stadium area...i managed to get more than 1mb...yes trust me i did...try it once if you were passing that area...
zairol79
post Apr 25 2008, 09:53 PM

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QUOTE(xpapanburukx @ Apr 25 2008, 12:09 PM)
where is your location then...? i'm a skateboarder and i have many friend using all these boredband everywhere...just name it ur location and which provider (ie: maxis, izzi, digi, etc)..  Like i said...from 20 of my friends who is now using izzi..only 3 of them have issues with slow throughput and already refund. If you were saying congested..well why is my friend staying in same areas who i believe connected to same base station had different speed? Both of them did call the customer service centre and asked them where are they connected to..and it seems both are from the same location of base station. 1 guy can get 700kb and the other is less than 100kbps.

Anyone who is GOD of IT with better experience and knowledge please answer this. Coz i don't think its the congestion issue. It's the spot the location issue. But why it's like that. People called it BLIND SPOT!!! Is there any solution then?

Anyway here staying behind ZOO negara there at Zoo view or Kemensah heights? A friend using celcom there and it sucks...and i bring my laptop and izzi and also sucks there..but it's within their (izzi) coverage. But when we went for makan near Giant melawati (opposite Zoo negara) the signal is SUPERB!!! i can get 1mb bebeh....so what the hell...if you think it's sucks then just do what ever u wanted to do..REFUND..but i personally think it's not the coverage or congested issue. It's the spot..

SO if you had 50kbps..then ..my answer is your place SUCKS!!! hahahahaha...that's what i told my friend at kemensah..coz none of celcom, izzi or even maxis broadband had good coverage at this area..is pretty slow there like dial up...and yet..there's no streamyx there..so what the F.U.C.K!!!!


Added on April 25, 2008, 12:11 pm

this is where i purchase my izzi few months back. The signal there seems to be ok.. if you find any izzi booth there..try to browse umobile web and see how fast does it load..is it the same with umobile? I bet NO...
*
Mmmm maybe you are right xpapanburukx, After read your opinion and thing that happen to me, now I am thinking why streamyx can cover up to 10km radius only ( correct me if i'm wrong) the answer is , length can also effect the speed. Before Izzi based tower open at Sunway Parkcity, Bandar Manjalara early this month, I'm surf using IBM tower near Bandar Utama there. FYI I stay at Flora Damansara Apartment.. damansara perdana. with almost 100% signal strength. now I realize the distance and length is also could become a factor of speed decreasing. This is because my friend who is working at IBM tower said he can surf up to 600kbps from his office while i'm last time only can surf only 200 - 300 kbps during non peak hour (office hour). If peak hour, its really suck.. the area was already congested, but it worst for people who staying far from the based tower. So my opinion is like this:

(a) Your signal strength (mmm no need to explain)
(b) People connected to each based tower ( I heard each tower can provide up to 50 user with almost at full speed but still based on where is the location of user are ) since each tower had 50Mbps bandwidth. If more user connected, so the speed will decreased, although everybody have same signal strength.
© Distance - I believe each tower will give priority more to user with short distance ( let say user who if surfing just beside the based tower will enjoy will full speed compare to user who is surfing from next block). This is because the packet of data already taken with someone who is closer with the based tower. In technical, may be we can related it with cycling time or something like mmm loopback rolleyes.gif

BTW, after 4 month suffered with slow connection from 500 to 100kbps at last march, now I enjoying with speed around 900kbps ( at this moment la..) from new based tower with better signal strength at Sunway Parkcity. I believe there are not many people using it at the moment, but I'm thinking why my speed cannot reach 1000kbps especially with P2P connection ( max around 500kbps only).. mmm maybe distance kot... Now they setup a promotion at that area already.. so the time will come soon.. huhu shakehead.gif

quintesson
post Apr 26 2008, 12:21 PM

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QUOTE(Anodize @ Mar 4 2008, 03:41 PM)
Like i say it before. Many izzi sales person would focus on their sales. they do not care much about the feedback of their customer because its not their business. All they know is to hit their monthly target so that they could get extra cash. I do not encourage end users to buy directly without doing a test run first. Still, if anybody want to subscribe, kindly contact me.
*
hello eric how to do a test run? hmm.gif
i subscribed & terminated it within 1 week during the end of last year. connection sucks even having trouble checking email. mad.gif

winazza
post Apr 27 2008, 03:49 AM

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user posted image


before 4 am on 27th april 2008 rclxms.gif


Added on April 27, 2008, 3:52 am2nd test rclxm9.gif
user posted image


3rd test brows.gif
user posted image


Added on April 27, 2008, 4:08 amuser posted image

4th test tongue.gif
user posted image

5th test nod.gif
user posted image


Added on April 27, 2008, 4:22 amuser posted image



This post has been edited by winazza: Apr 27 2008, 04:22 AM
shajack
post Apr 27 2008, 08:51 AM

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where the hell are u living?im @ kerinchi n the speedtest nvr reaches 500kbps.very jealous ma
winazza
post Apr 27 2008, 11:32 AM

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hehehe..damansara damai

latest..11.40am tongue.gif
user posted image

rclxms.gif
user posted image

laugh.gif
user posted image

icon_idea.gif
icon_rolleyes.gif
that mean izzi is excellent for me in damansara damai..


Added on April 28, 2008, 5:17 pmwhat a wonderful place...

This post has been edited by winazza: Apr 28 2008, 05:17 PM
kevyon6
post Apr 28 2008, 06:45 PM

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yeah enjoy it while you can..believe me coz i'm having that kind of high speed for the first 3 months and now i'm getting rubbish.
Prodigius
post Apr 28 2008, 09:18 PM

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QUOTE(kevyon6 @ Apr 28 2008, 06:45 PM)
yeah enjoy it while you can..believe me coz i'm having that kind of high speed for the first 3 months and now i'm getting rubbish.
*
AGREE, had acceptable speed for 1 month, then now crawling at less than 100k. IZZI NET U SUCK BIG TIME
winazza
post Apr 28 2008, 09:29 PM

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hehe..my fren using more than 4 months and his dl speed still above 600kbps..and his house only 3 km from me..he still enjoying p2p like crazy..


Added on April 29, 2008, 7:01 pmuser posted image


Added on April 29, 2008, 7:03 pmuser posted image

This post has been edited by winazza: Apr 29 2008, 07:03 PM
kajika81
post Apr 30 2008, 07:06 PM

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i think it should depends on the area and the base station which u connected to.
if heavey load = low connection
low load = instant connection

i have only 1 month good connection b4 my area getting 'flooded' with a lot users....
winazza
post May 1 2008, 09:44 AM

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user posted image


Added on May 1, 2008, 9:47 amuser posted image

This post has been edited by winazza: May 1 2008, 09:47 AM
shajack
post May 4 2008, 01:40 AM

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winazza,just stop it,pls...u making me feel so miserable...i think i want them 2 built a tower rite in front of my living room windows.yesterday cant connect f0r an hour coz an error saying i cant login with the current username and/or password...very silly.just when i wanna call cs,just open @ 8am,suddenly can connect...may be d last complaint i send was a little 2 harsh...serve u rite!!!!
winazza
post May 4 2008, 01:50 AM

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sorry bro.. blush.gif

This post has been edited by winazza: May 4 2008, 01:51 AM
shajack
post May 4 2008, 12:01 PM

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nah...just dengki a bit....been using 4 a long time...got more than 60GB of data dwnloadd from bt.satisfied?a bit...hope it can be better than just 1/4 of the speed advertised...at best
winazza
post May 4 2008, 07:58 PM

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QUOTE(shajack @ May 4 2008, 12:01 PM)
nah...just dengki a bit....been using 4 a long time...got more than 60GB of data dwnloadd from bt.satisfied?a bit...hope it can be better than just 1/4 of the speed advertised...at best
*
tongue.gif i hope izzi can upgrade to 2Mbps ASAP..n no extra fees.. nod.gif
Anodize
post May 5 2008, 12:32 AM

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i believe thats what everyone is hoping for. as i think currently, izzi is the only isp that didn't cap torrent.
Vail
post May 5 2008, 02:55 AM

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Im using iZZi and very satisfied with it.


Sometimes it went nuts during morning around 5-6am, but so far, its great =3

And no torrent cap
STEVE75
post May 5 2008, 10:38 PM

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HI ALL MY FELLOW FORUMERS. LAST MONTH I JUST WENT TO CONSUMER CLAIMS TRIBUNAL MALAYSIA OR IN BAHASA TRIBUNAL TUNTUTAN PENGGUNA MALAYSIA (AT MENARA PUTRA BESIDE LEGEND HOTEL, KL) TO LOGGED A COMPLAIN AND TO CLAIM BACK 90% OF THE PURCHASE PRICE FOR IZZIYOU PACKAGE. THE HEARING OF THE TRIBUNAL WILL BE HELD ON 14 MAY 08 AT 9AM AT THE ABOVE VENUE. HEY IF YOU GUYS WANT TO KNOW MORE ABOUT THIS TRIBUNAL DO COME & JOIN ME AND FIGHT FOR OUR RIGHTS (CONSUMERS RIGHTS). SEE YOU ALL THEN. KINDLY REFER THE SPEED TEST FROM THEIR WEB PAGE.
» Click to show Spoiler - click again to hide... «
Anodize
post May 6 2008, 02:15 AM

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i am wondering what results you will get... but do update us if you do.
Vail
post May 6 2008, 10:23 PM

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lol i dont know why your getting slow speed x_X

Mine doing great.

user posted image

This post has been edited by Vail: May 6 2008, 10:35 PM
maxximus
post May 6 2008, 10:26 PM

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QUOTE(Vail @ May 6 2008, 10:23 PM)
lol i dont know why your getting slow speed x_X

Mine doing great.

user posted image
*
Bro, try test it with www.speedtest.net and compare?

Currently, am Izzi user as well....

Vail
post May 6 2008, 10:42 PM

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Here ya go

user posted image

Anyway, even tho the test result like this, i get direct http/ftp download speed above 100kb/s. Depends on how many users downloading the file

If im downloading from rapidshare usually i get aroud 80kb/s-125kb/s

Torrenting depends on seeds and it reaches to 100++kb/s
maxximus
post May 6 2008, 10:52 PM

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QUOTE(Vail @ May 6 2008, 10:42 PM)
Here ya go

user posted image

Anyway, even tho the test result like this, i get direct http/ftp download speed above 100kb/s. Depends on how many users downloading the file

If im downloading from rapidshare usually i get aroud 80kb/s-125kb/s

Torrenting depends on seeds and it reaches to 100++kb/s
*
thanks, yes am getting almost the same here, but I need to extend the receiver to the window in order to maintain a stable signal....

Am actually looking for a reliable & stable connection with acceptable speed (of course this is very subjective) + better coverage (I really hope Izzi can extend the coverage to nationwide ASAP).

Where are u located? If u don't mind to share just the area will do. Am at OKR

This post has been edited by maxximus: May 6 2008, 10:54 PM
Vail
post May 6 2008, 11:06 PM

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Dont believe what you get from speedtest.net

The more user using it to test their speed the less result you will get happy.gif

Im staying at Cheras 9th Mile. Im getting 100% signal around here.


maxximus
post May 6 2008, 11:18 PM

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QUOTE(Vail @ May 6 2008, 11:06 PM)
Dont believe what you get from speedtest.net

The more user using it to test their speed the less result you will get happy.gif

Im staying at Cheras 9th Mile. Im getting 100% signal around here.
*
Am getting the most is 80%+/- even I stick the receiver at the window. But so far quite stable I would say, anyway am using Izzi as my backup, coz I can't afford my connection down tongue.gif


Vail
post May 6 2008, 11:48 PM

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QUOTE(maxximus @ May 6 2008, 11:18 PM)
Am getting the most is 80%+/- even I stick the receiver at the window. But so far quite stable I would say, anyway am using Izzi as my backup, coz I can't afford my connection down  tongue.gif
*
LOL. Dont put in near window.

you wont get good line


Find a big room. Put your UT in middle of room.

Ya will get 100%
maxximus
post May 7 2008, 12:14 AM

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QUOTE(Vail @ May 6 2008, 11:48 PM)
LOL. Dont put in near window.

you wont get good line
Find a big room. Put your UT in middle of room.

Ya will get 100%
*
hmm.gif thats weird, coz earlier I alway put the UT (I assume is the receiver) on my working desk just beside the living room (where I think the living room is the biggest in this case) but it is not exactly at the middle, what I alway get is about 50 to 60% signal.

Called Izzi support before, and they came, tested and confirm that at my place signal is lower when the UT is inside the house but it is definitely higher when near to the window.

Pening kepala already rclxub.gif why u will get 100% with the UT inside and mine tak boleh, will call the support...

Thanks anyway
Vail
post May 7 2008, 12:25 AM

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Well i tried putting in my desk, i get around 80-90%


Near the window i get the worst, around 60-70%


So i put my UT in some place that have big space around. And it gets signal 100%. happy.gif
enes2k4
post May 7 2008, 02:11 AM

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iZZi is Xtremely BAD...

Before 3 months was ok....

now...max 10kB/s....WTF vmad.gif

Called the customer care - some dude answered telling me to install/uninstall drivers....why!?!?! when that isn't the problem..

anyone has/had the same problem and got it working properly again??

crazyyy awesome 4G this iZZi....doh.gif
Anodize
post May 7 2008, 02:35 AM

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QUOTE(enes2k4 @ May 7 2008, 02:11 AM)
iZZi is Xtremely BAD...

Before 3 months was ok....

now...max 10kB/s....WTF vmad.gif

Called the customer care - some dude answered telling me to install/uninstall drivers....why!?!?! when that isn't the problem..

anyone has/had the same problem and got it working properly again??

crazyyy awesome 4G this iZZi....doh.gif
*
Bro... where are you from?
Vail
post May 7 2008, 02:57 AM

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QUOTE(enes2k4 @ May 7 2008, 02:11 AM)
iZZi is Xtremely BAD...

Before 3 months was ok....

now...max 10kB/s....WTF vmad.gif

Called the customer care - some dude answered telling me to install/uninstall drivers....why!?!?! when that isn't the problem..

anyone has/had the same problem and got it working properly again??

crazyyy awesome 4G this iZZi....doh.gif
*
have you checked your own computer for problems yet?

spywares slow down connections happy.gif

Anodize
post May 7 2008, 04:59 AM

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tell us where you are from and what software you use for download.
shajack
post May 7 2008, 10:32 PM

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what software u guys used 2 check 4 spyware? i use adaware coz its free...anything better 2 recommend?is kerinchi are stable....nvr got 100%...getting worse lately...

This post has been edited by shajack: May 7 2008, 10:38 PM
Vail
post May 7 2008, 10:59 PM

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Spyware Doctor is good but it aint free.

Spybot Search and Destroy is better than Lavasoft Adaware ands its free also.
enes2k4
post May 7 2008, 11:08 PM

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QUOTE(Anodize @ May 7 2008, 04:59 AM)
tell us where you are from and what software you use for download.
*
I stay at gombak area.
Use orbit downloader; izziPRO package attached to the router DI-604 (rev.F flashed with latest 3.21b02 firmware).

First few months boleh....now...*/#$%^#$*/ vmad.gif $@%^$@*/&@$^ vmad.gif *@^....

The drivers ain't the problem. Running XP SP2, have SpyBot with latest updates and spyware-free (according to the app).


Guys help me out...what to do....what to do.....with this izzi???.... doh.gif
shajack
post May 10 2008, 10:43 AM

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so quiet lor...already installd spybot...nothing changed...tryd put d ut in d middle of d living room,slower.can izzi be used @ kerinchi area...enlighten me,plz...or did they just removed d tower...
jiri
post May 12 2008, 01:29 AM

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is izzi blocking p2p?

This post has been edited by jiri: May 13 2008, 05:46 PM
chika138
post May 12 2008, 01:51 PM

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there's a free version of spyware doctor, with auto update n regular scan n delete.
just without real time protection
spyware doctor starter edition
get it with google pack
realfcbstuff
post May 13 2008, 07:08 PM

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Does Astro connection interrupt with Izzi connection?

because my izzi is suffering high losses recently after astro is installed.

Before this, the loss is on a minimal level.
can anyone explain?

This post has been edited by realfcbstuff: May 13 2008, 10:20 PM
Frozenlagend
post May 13 2008, 08:44 PM

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QUOTE(STEVE75 @ May 5 2008, 10:38 PM)
HI ALL MY FELLOW FORUMERS. LAST MONTH I JUST WENT TO CONSUMER CLAIMS TRIBUNAL MALAYSIA OR IN BAHASA TRIBUNAL TUNTUTAN PENGGUNA MALAYSIA (AT MENARA PUTRA BESIDE LEGEND HOTEL, KL) TO LOGGED A COMPLAIN AND TO CLAIM BACK 90% OF THE PURCHASE PRICE FOR IZZIYOU PACKAGE. THE HEARING OF THE TRIBUNAL WILL BE HELD ON 14 MAY 08 AT 9AM AT THE ABOVE VENUE. HEY IF YOU GUYS WANT TO KNOW MORE ABOUT THIS TRIBUNAL DO COME & JOIN ME AND FIGHT FOR OUR RIGHTS (CONSUMERS RIGHTS). SEE YOU ALL THEN. KINDLY REFER THE SPEED TEST FROM THEIR WEB PAGE.
» Click to show Spoiler - click again to hide... «
Wakakakakakakaaaaaa.... tribunal huh and fight for our rights rclxm9.gif

http://youtube.com/watch?v=otZqFMmebx8

This post has been edited by Frozenlagend: May 13 2008, 08:49 PM
madcow1
post May 14 2008, 08:02 PM

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QUOTE(Frozenlagend @ May 13 2008, 08:44 PM)
Wakakakakakakaaaaaa.... tribunal huh and fight for our rights  rclxm9.gif

http://youtube.com/watch?v=otZqFMmebx8
*
how the tribunal ? Mind to share the outcome ?
mugen
post May 15 2008, 10:45 PM

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My izzi speed test, FYI it is a 1MBPS line and the speed is even slower than a 100KBPS Line.

I am from Bandar Utama PJU6A, Guess I am using the tropicana base station if not mistaken.

This post has been edited by mugen: May 16 2008, 07:49 AM
Anodize
post May 16 2008, 03:03 AM

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please state where you are from?
katsurou
post May 16 2008, 08:01 AM

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is there anything i can do to speed up my bt dl? my surfing speed is okay but bt is damn slow.
Anodize
post May 17 2008, 02:48 AM

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BT is depending on the seeds. When i download Bleach, the max i went was 127 kbps which is very fast.
Frozenlagend
post May 17 2008, 11:24 AM

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QUOTE(madcow1 @ May 14 2008, 08:02 PM)
how the tribunal ? Mind to share the outcome ?
*
Not sure on the result,,,,,, Might be he lost, coz if he won he already post in here rclxm9.gif icon_rolleyes.gif thumbup.gif cool.gif

Wakakaakakakwwkaakkaak he wana go to tribunal, how stupid aren't he
wongzai
post May 19 2008, 10:15 AM

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been used IZzi broadband for half year... little conclusion, at first few mths, i get very very nice connection speed, ard 80kbps to 100 for my BT, well, i have no idea is it because of user increase in my area (sri petaling) or watever, recently my connection is less than 10kbps all the time, made complaint, the telephone guys ask me send the email attached with screenschot to support team, however no more return on the email till now which around 2 weeks++..
scan through whole pc, no virus n malware found, btwn, purposely bring company laptop back for speed test, and result are same........juz have no idea, y the terminal showing 100% signal, but. juz get 10% of the 1mbps...... mayb this is their's best of effort terms.
Frozenlagend
post May 19 2008, 12:05 PM

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QUOTE(wongzai @ May 19 2008, 10:15 AM)
been used IZzi broadband for half year... little conclusion, at first few mths, i get very very nice connection speed, ard 80kbps to 100 for my BT, well, i have no idea is it because of user increase in my area (sri petaling) or watever, recently my connection is less than 10kbps all the time, made complaint, the telephone guys ask me send the email attached with screenschot to support team, however no more return on the email till now which around 2 weeks++..
scan through whole pc, no virus n malware found, btwn, purposely bring company laptop back for speed test, and result are same........juz have no idea, y the terminal showing 100% signal, but. juz get 10% of the 1mbps...... mayb this is their's best of effort terms.
*
Bro its very simple.... as BT user u will not gona received calls from any isp. without BT u might can best speed.................
wongzai
post May 19 2008, 12:16 PM

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QUOTE(Frozenlagend @ May 19 2008, 12:05 PM)
Bro its very simple.... as BT user u will not gona received calls from any isp. without BT u might can best speed.................
*
ya, i oso think of it before, BT get it bad, well, i only do the speed test with a restarted machine and no any internet consume program are running. i juz have no ideam why the speed can change in a sudden way with a big vary in few weeks recently. I have no idea how's other user in sri petaling, might b they can let me know, is it juz my pc problem...
prasys
post May 19 2008, 12:25 PM

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Maybe they are starting to cap p2p as well. That is just my wild guess
Vail
post May 20 2008, 10:46 AM

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QUOTE(prasys @ May 19 2008, 12:25 PM)
Maybe they are starting to cap p2p as well. That is just my wild guess
*
Nope. I dont have any problem torrenting or p2ping.
goh
post May 21 2008, 04:19 PM

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i'm just here to vent my anger... mad.gif mad.gif mad.gif mad.gif vmad.gif vmad.gif vmad.gif

take a look at this... i must add that the signal strength is 100%

user posted image

i'm living near the intersection of jalan puchong and jalan klang lama

in the beginning, it was still quite ok, around 500kbps and sometimes can get 700kpbs or even 800!! now it's only around 100kbps!!! i called to complain and they said they know about it and it's just that there are too many users... so what are they going to do about it? they say hav to wait and see... how long already had i waited??? 2 months already.. how long more... just wait and see lor.. maybe until 1 year later then they will improve it... since no point servicing existing clients that are not happy... and they told me they already upgraded the base station nearby my place... in the mean time.. more are subscribed to izzi.. and i expect the connection to dip to about 90kpbs soon... u just wait and see... u izzi users should post your speed readings to let everyone see how it sucks

by the way... it's not the location that sucks since some pple say it's because of the location... i'm living in a condo with clear view ahead.. and the nearest base station is nearby in section 1... i already called and check...

i tried in my office too, jalan bukit bintang.. guess what.. same problem.. used to be around 800kbps

they will say your location not good, so dun be mislead by the location thingy.. yes.. it does affect but hey!!! my location's good!!! and in fact earlier i used to get around 700kbps or even 900kbps!!! but now it's just a dream....
Anodize
post May 21 2008, 05:25 PM

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hmmm... i think previously you are using the BS at Kuchai lama. there seems to be problem there currently... not sure when would they fix that area... but anyway, keep us inform of their feedback.
kwackers
post May 21 2008, 05:30 PM

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Just checking -- has anyone here cancelled their iZZi subscription? Can we get some feedback on the process please? Any problems getting your refund back from them?
bornd
post May 21 2008, 05:40 PM

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as far as i know.. iburst technology use reflection.. is it? so, the more crowded ur place.. da better signal..
wongzai
post May 21 2008, 10:09 PM

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i have no idea on refund, as it is too late for me now, since more than 6mths usage.. shit.. gonna waste the $$$ in these way..... 1 yr subscrib but only less than 4 mths can get 50% of the speed line (1mbps package).......now start to only have <10%....OMG
chiggy
post May 21 2008, 11:08 PM

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my izzi strange one - using notebook
if i put my izzi at the window, download speed around 10kb/s
if i put my izzi inside my cloths closet (don't ask why biggrin.gif), my download speed shoots up to 50-80kb/s

using antenna btw biggrin.gif

yes... torrent nowadays seems slower
but download or anime/movie streaming no problem

but still... it is still good especially for notebook user like me... anywhere also can surf, no need to look for hotspot or pay 2 digits worth of drink to surf at hotspot biggrin.gif

This post has been edited by chiggy: May 21 2008, 11:09 PM
ghostxvii
post May 22 2008, 07:39 AM

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for those people who are getting 100% signal but getting lousy speed, i highly suggest you buy the antennae which izzi provides.
getting izzi reception is like getting TV reception but a lot much harder..... that is why you need the antennae. with the antennae connected try move it on surfaces (table, wall, monitor anything you can stick the antennae later) around the UT until you get best speed and stick the antennae on it. the thing that makes this harder than getting tv reception is that the spot for getting best speed is hard to find, even few centimeters off the spot, speed will drop a lot and the direction of the antennae facing also affect the speed even its angle from the surface (it is also important that the surface is rigid). if you manage to find the best spot, stick the antennae with strong double faced tape so it wouldnt move.
im writing the above according to my experience, dont know whether it would work or not to others but for people who are frustrated getting slow speed should give this a try nod.gif .
my download speed (my antennae is on my monitor btw) is around 110kB/s to 125kB/s thumbup.gif and without the antennae i could only managed to get 50kB/s to 60kB/s shakehead.gif .
also, adjust the MTU value. izzi's value is quite low, mine is 1344. check your maximum MTU value with TCP Optimizer.

for bittorrent users, izzi throttles connection a lot if there is much uploading (even 10kB/s upload dropped my download speed to half), i could only managed to get full speed if i limit my upload connection to 5kB/s.

that's all for now, if i got any tweaks more i will tell you guys smile.gif
wongzai
post May 22 2008, 10:20 AM

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QUOTE(ghostxvii @ May 22 2008, 07:39 AM)
for those people who are getting 100% signal but getting lousy speed, i highly suggest you buy the antennae which izzi provides.
getting izzi reception is like getting TV reception but a lot much harder..... that is why you need the antennae. with the antennae connected try move it on surfaces (table, wall, monitor anything you can stick the antennae later) around the UT until you get best speed and stick the antennae on it. the thing that makes this harder than getting tv reception is that the spot for getting best speed is hard to find, even few centimeters off the spot, speed will drop a lot and the direction of the antennae facing also affect the speed even its angle from the surface (it is also important that the surface is rigid). if you manage to find the best spot, stick the antennae with strong double faced tape so it wouldnt move.
im writing the above according to my experience, dont know whether it would work or not to others but for people who are frustrated getting slow speed should give this a try nod.gif .
my download speed (my antennae is on my monitor btw) is around 110kB/s to 125kB/s thumbup.gif  and without the antennae i could only managed to get 50kB/s to 60kB/s shakehead.gif .
also, adjust the MTU value. izzi's value is quite low, mine is 1344. check your maximum MTU value with TCP Optimizer.

for bittorrent users, izzi throttles connection a lot if there is much uploading (even 10kB/s upload dropped my download speed to half), i could only managed to get full speed if i limit my upload connection to 5kB/s.

that's all for now, if i got any tweaks more i will tell you guys smile.gif
*
thanks a lot for the sharing smile.gif will get it a try later on. but my is ipro package, whichi has the athena on my modem edi.... btwn, my MTU set to 1400.. will try adjust the upload limit and c
1salvation
post May 22 2008, 10:25 AM

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hmm, half year using izzi, the speed is getting better and better @@

its true... very 1st when i use izzi, i get about 2-3sec latency playing perfect world, but now, i dun feel any latency lor...

but, once in the while (especially holiday), the line get disconnected a few times within 9pm-11pm.
ghostxvii
post May 22 2008, 10:49 AM

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QUOTE(wongzai @ May 22 2008, 10:20 AM)
thanks a lot for the sharing  smile.gif  will get it a try later on. but my is ipro package, whichi has the athena on my modem edi.... btwn, my MTU set to 1400.. will try adjust the upload limit and c
*
i also use pro package, with separate antennae i can easily move the antennae to get the spot for the best speed, i've never get good speed with the antennae on the modem only.
about the MTU, i dont know what is the best value, i just followed tcp optimizer recommendation.
wongzai
post May 22 2008, 11:15 AM

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QUOTE(ghostxvii @ May 22 2008, 10:49 AM)
i also use pro package, with separate antennae i can easily move the antennae to get the spot for the best speed, i've never get good speed with the antennae on the modem only.
about the MTU, i dont know what is the best value, i just followed tcp optimizer recommendation.
*
btwn, juz check with u , is the antennae u using now is the one Rm38(from izzi site)? or the internal or external one? thankss..
madcow1
post May 22 2008, 12:52 PM

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Everything just suck at the moment either Emule or BT. I planned to hang around for another 2 months before getting my 6 months refund. For any people outside that considering using IZZI, be prepared for all this fuzz!
ghostxvii
post May 23 2008, 05:06 PM

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QUOTE(wongzai @ May 22 2008, 11:15 AM)
btwn, juz check with u , is the antennae  u using now is the one Rm38(from izzi site)? or the internal or external one? thankss..
*
i never knew there are other types of antenna provided by izzi until i checked their site tongue.gif .
yes its the indoor one rm38
Anodize
post May 23 2008, 10:11 PM

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it would make no difference... the RM38 antenna is just the same with the pro antenna's strength. For iPro, you should be using the panel antenna if you wish to boost it

ghostxvii
post May 23 2008, 11:31 PM

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yes it makes a lot of difference, my speed increase from 50kB/s to 120kB/s biggrin.gif with the antenna. want to know how i got it, read my lengthy post a few post behind. my signal is 100% with or without the antenna but the speed is so much different hmm.gif , im still figuring out why.
wongzai
post May 24 2008, 02:16 PM

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QUOTE(ghostxvii @ May 23 2008, 11:31 PM)
yes it makes a lot of difference, my speed increase from 50kB/s to 120kB/s biggrin.gif with the antenna. want to know how i got it, read my lengthy post a few post behind. my signal is 100% with or without the antenna but the speed is so much different hmm.gif , im still figuring out why.
*
ok.. i try to put my modem under my pc table now... frankly.. it does help.. now speedtest more than 300kbps compare previous 100++kbps.... both oso 100% signal, so will got it a try for few more places....... i tot it need an open space with less intefere would be better?..
Anodize
post May 24 2008, 05:10 PM

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QUOTE(ghostxvii @ May 23 2008, 11:31 PM)
yes it makes a lot of difference, my speed increase from 50kB/s to 120kB/s biggrin.gif with the antenna. want to know how i got it, read my lengthy post a few post behind. my signal is 100% with or without the antenna but the speed is so much different hmm.gif , im still figuring out why.
*
hmmm... i will try to refer it to the technician then... maybe he can tell me more about it. Thanx for your feedback.

ghostxvii
post May 24 2008, 05:40 PM

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its not so much about the the antenna, its the positioning of the antenna. it is easier to move just antenna than to move the modem.

@wongzai
seems you got positive result biggrin.gif
wongzai
post May 25 2008, 11:43 AM

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QUOTE(ghostxvii @ May 24 2008, 05:40 PM)
its not so much about the the antenna, its the positioning of the antenna. it is easier to move just antenna than to move the modem.

@wongzai
seems you got positive result biggrin.gif
*
@ghostxvii
ya.. seems like getting better blush.gif hope can get somewhere else. still looking for it
jeff3003
post May 25 2008, 01:16 PM

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juz wan to ask anyone feel izzi bt download slow down or not..? i try to reformat pc...change router...also same..download not more then 30kB/s for Bitcomet..btw..i using iPro package also...a month ago...i still can get 100kB/s for every nite...8gb hd movie only one day can finish..but now....1 epi series aslo cant finish at a day....
n need to find out..which Antenna u ppl using..? outdoor one so costing lar...if i buy rm38..got effect or not ?
or any1 got best setting for is wif 3com router ? let me know..btw...my area is cheras...
really need help..!!thanks

forget to ask....actually which is the best bt client for izzi ar ? i'm using bitcomet new version 1.01...i tested old version as well...same result -- very slow..
btw...i get 100% signal

This post has been edited by jeff3003: May 25 2008, 04:12 PM
hklam
post May 25 2008, 04:15 PM

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I also facing slow BT download < 10kB/s since one week ago eventhough signal strength 100%.
I am using Izzi One package with antenna. Location Selayang baru.
According to Izzi customer service, they start to control BT usage like other ISPs.

Jeff, nothing related to you PC or antenna otr router issue.

BTW, FYI my BT download speed can reach 100kB/s if using Streamyx 1MB..

ghostxvii
post May 25 2008, 04:53 PM

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to bittorrent users, i believe izzi is throttling connection by how much you are uploading, try limiting upload speed. i did a test (http/direct download not bittorrent), when i download without using my upload bandwidth, download speed is around 1mbps but when im uploading at 10kBps (which is around 1/3 max upload speed) download speed dropped to half.

about the antenna, read my post below
http://forum.lowyat.net/index.php?showtopi...post&p=17503404
it is the rm38 indoor antenna (i forgot to put the price in the post above)
Calvin J
post May 26 2008, 03:45 PM

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Hi all,

I ve been using Izzi for 1 month plus also..

Same problem... dl speed damn slow... so fed up with it...

I think their Izzi are really controling P2P usage.... my dl speed never more than 40KB/s

ARGGHHH... frustrated !! vmad.gif
chaosneo
post May 26 2008, 10:15 PM

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i just got my izzi broadband connection, i got the izzi pro package. i live near Sg.Long

The sales guy was quite a good fella, he spend quite some time looking for the best signal strength by moving his laptop with the Izzi USB + Antenna. Of course i have to help him a bit too. So apparently the best signal i could get from the second floor (my wifi router station there) is on the floor. Put it on the table, it drop from 100% to 50%. Apparently, starting he thought my tinted sliding door windows were blocking the signal, so i got the sliding door open to the balcony & SURPRISE! no difference in strength, even he was baffle. So it has to station on the floor of the room. Walls are NO GOOD for the Izzi.

The interesting thing is, when i close my curtain the PING jump from 175ms to 350ms. Hmmm... 4G... Doubtful...

Apparently, i ask some question while the sales guy set it up for me, nice fella, maybe because i treat him a glass of Tesco Cola:

1) After 12 months, what is the payment like?
RM88/month, the reason, wanting to fight with Streamyx 1Mbps connection.

2) How to pay after 12 months?
He said Izzi will come out with something like a prepaid card of sorts, so you buy the Izzi payment card & log into your account & key in the code from the card.

3) What's the average signal strength that you get when he setup for his customers?
Usually only 70%-80%. "But i got 90%-100%. The thing is i got to put it on the floor on my seccond floor to get that kind of signal"


This post has been edited by chaosneo: May 27 2008, 06:00 AM


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minghao
post May 26 2008, 10:18 PM

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QUOTE(Calvin J @ May 26 2008, 03:45 PM)
Hi all,

I ve been using Izzi for 1 month plus also..

Same problem... dl speed damn slow... so fed up with it...

I think their Izzi are really controling P2P usage.... my dl speed never more than 40KB/s

ARGGHHH... frustrated !! vmad.gif
*

Done port forwarding ma?So Izzi not good for ur comment? sad.gif

Anodize
post May 27 2008, 12:47 AM

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my best speed when downloading torrent is about 127KBps. but on average its like about 80KBps depending on the seeds.
jeff3003
post May 27 2008, 03:07 AM

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QUOTE(Anodize @ May 27 2008, 12:47 AM)
my best speed when downloading torrent is about 127KBps. but on average its like about 80KBps depending on the seeds.
*
yup...when 1 start use it around 3-4months ago..really got tis speed also...but now day...max 30-40KBps..
btw...where is ur location ?
qqstranger
post May 27 2008, 09:33 AM

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QUOTE(jeff3003 @ May 27 2008, 03:07 AM)
yup...when 1 start use it around 3-4months ago..really got tis speed also...but now day...max 30-40KBps..
btw...where is ur location ?
*
look like alot of izzi user facing this problem after few month later. is that mean izzi use same tactic like maxis 3G? reduce the speed after few month or few week. mad.gif
Anodize
post May 27 2008, 11:25 PM

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QUOTE(jeff3003 @ May 27 2008, 03:07 AM)
yup...when 1 start use it around 3-4months ago..really got tis speed also...but now day...max 30-40KBps..
btw...where is ur location ?
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Pandan Indah.
chaosneo
post May 28 2008, 06:46 AM

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But they have a refund package 3 months & 6 months later, right. That makes this kind of tactic kind of pointless as more/less users are paying use per month. Throttling users bandwidth is a bad bad thing. Maxis has the worse reputation... mad.gif

This post has been edited by chaosneo: May 28 2008, 06:47 AM
Anodize
post May 28 2008, 11:53 PM

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just found out that they didn't limit p2p.
nintenshop
post May 30 2008, 11:40 AM

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Hi all,

I have been suffer this SUCK service for RM1258 izzi you subscription.The max speed they give to me is 40kbps vmad.gif

I have try for 2 days and I can't bear this kind of service and return all thing to the HQ (personal drive there). I have been told by the sales man that this if the cancellation is less that 3 days I can get my refund back on the spot (provided i go to HQ personally).But what i get is they said they need time to process the pay ment ?? ohmy.gif and ask me to go back.

Now have been 3 months already i still not receive single cents .I have benn followup with them but their response is "wait...I'll call you back...wait...the cancellation has been suspended...wait...try to call back next week vmad.gif ..."

I have no choice but to try to seek for help for consumer society (if there is any)

perhaps you guys can show me some link/website for me to proceed

by the way I'm in Endah Regal sri petaling

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wongzai
post May 31 2008, 01:00 PM

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QUOTE(nintenshop @ May 30 2008, 11:40 AM)
Hi all,

I have been suffer this SUCK service for RM1258 izzi you subscription.The max speed they give to me is 40kbps  vmad.gif

I have try for 2 days and I can't bear this kind of service and return all thing to the HQ (personal drive there). I have been told by the sales man that this if the cancellation is less that 3 days I can get my refund back on the spot (provided i go to HQ personally).But what i get is they said they need time to process the pay ment ?? ohmy.gif and ask me to go back.

Now have been 3 months already i still not receive single cents .I have benn followup with them but their response is "wait...I'll call you back...wait...the cancellation has been suspended...wait...try to call back next week vmad.gif ..."

I have no choice but to try to seek for help for consumer society (if there is any)

perhaps you guys can show me some link/website for me to proceed

by the way I'm in Endah Regal sri petaling

Attached Image
*
finally c user from endah regal.... can't to deny they did a best effort service!!!! muahaha
anyway, how ur refund process? still not receive yet? beside which ISP u subscribe now?

madcow1
post Jun 2 2008, 10:07 AM

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QUOTE(wongzai @ May 31 2008, 01:00 PM)
finally c user from endah regal.... can't to deny they did a best effort service!!!! muahaha
anyway, how ur refund process? still not receive yet? beside which ISP u subscribe now?
*
Walao, the refund took so long one ? I'm trying to get my 6 months refund next month, shit, am going to wait for months to get my money back! Can we sued them ?
kwackers
post Jun 3 2008, 12:03 AM

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I have to cancel my iZZi subscription by June 10 to get my 50% refund back from them. I plan on calling them first to get verbal confirmation on how it will take to process the refund. If it takes longer than 2 weeks, I intend to go straight to the media and have my complaint published in the papers and online. I've got enough friends in PR and in the media to make it happen. If this is what it takes for iZZi to honor their promises, I'll take it all the way to the consumer tribunal as well, but will definitely ensure they get all the negative publicity they deserve.
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post Jun 3 2008, 10:38 PM

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hahahaha...
i already done that.. posting my complaint to media...
none response... maybe they got another important issue...
Even complaint to MCMC, u get help to terminate free but the service still suck for other people... Malaysian no change...

1st class in facilities, 3 rd class in service...

kwackers
post Jun 3 2008, 11:40 PM

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Well, I guess it's a good thing I just finished a project with MCMC recently. smile.gif It helps knowing the right people to complain to. wink.gif
Goneraz
post Jun 5 2008, 12:07 AM

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hi ppl... anyone using Izzi around Bkt Jalil.... I just sign up with Izzi on monday. To date my speed is hovering around 100Kb/s Which is bullsh*t. I wanna see wat is the average speed around Bkt Jalil. Maybe i have done something worng or didnt setup the izzit correctly
Anodize
post Jun 5 2008, 04:35 AM

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Goneraz, Frankly speaking, Bkt jalil (Vista Kom.) area have full coverage but as there are too many students there, the tower is over loaded. However, there would be good news soon for those ppl staying over there.
Goneraz
post Jun 5 2008, 09:54 AM

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wat good news.... i brought my modem to the office today... the speedtest result is awesome... 900+kb/s. Wat good news anodize? will there be a new tower?
Anodize
post Jun 6 2008, 12:11 PM

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i cannot speak of the good news yet.
smile.gif
hafz
post Jun 6 2008, 11:15 PM

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anyone use Izzi at Bandar seri permaisuri..i plan to get izzi broadband but since a lot of compained regarding their refund and speed connection i need to think twice...to signup


xpresside
post Jun 8 2008, 01:40 AM

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QUOTE(Anodize @ Jun 6 2008, 12:11 PM)
i cannot speak of the good news yet.
smile.gif
*
thats the bad news right..
madman.com
post Jun 8 2008, 09:17 AM

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http://www.speedtest.net/result/281284148.png

After subscript for almost 3 months, today i get the fastest speed ever .......
ericong77
post Jun 9 2008, 12:00 PM

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QUOTE(madman.com @ Jun 8 2008, 09:17 AM)
http://www.speedtest.net/result/281284148.png

After subscript for almost 3 months, today i get the fastest speed ever .......
*
Which area of PJ u staying?

Goneraz
post Jun 13 2008, 12:35 AM

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can someone pls help me? I wanna get my refund but i have exceeded the 7 days trial period. I was away on business trip so i couldnt meet the dateline. IS there anyway i can get the refund for 11 month instead of 9 monts? seriously i am really disappointed with the service. 100kbps some time 50 is really not acceptable. i am paying a premium here but wat i am getting is sub par serivce. I log 2 complain but they enevr even got back to me.. Wat the hell is thta?
enes2k4
post Jun 13 2008, 10:34 AM

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QUOTE(Anodize @ May 28 2008, 11:53 PM)
just found out that they didn't limit p2p.
*
I experience the opposite - THEY THROTTLE ANY P2P ACTIVITY (Ares,torrents etc.. to a sluggish 3kB/s) except during 2:00a.m. to 9 or 10a.m!


It's horrible...they even throttle http/ftp during the day to 50-60kB/s (out of 110kB/s).. mad.gif
Anodize
post Jun 13 2008, 06:14 PM

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QUOTE(Goneraz @ Jun 13 2008, 12:35 AM)
can someone pls help me? I wanna get my refund but i have exceeded the 7 days trial period. I was away on business trip so i couldnt meet the dateline. IS there anyway i can get the refund for 11 month instead of 9 monts? seriously i am really disappointed with the service. 100kbps some time 50 is really not acceptable. i am paying a premium here but wat i am getting is sub par serivce. I log 2 complain but they enevr even got back to me.. Wat the hell is thta?
*
you'll have to talk to the customer services about it. see if they could amend it. CUz as you can see, if you refund at 7 day, you'll be charge RM180 if your usage is more than 3MB. RM1274-180 = RM1094. but if you do the 75% refund it would be RM955.50. its a slight difference. Its just my 2 cents.


Added on June 13, 2008, 6:15 pm
QUOTE(enes2k4 @ Jun 13 2008, 10:34 AM)
I experience the opposite - THEY THROTTLE ANY P2P ACTIVITY (Ares,torrents etc.. to a sluggish 3kB/s) except during 2:00a.m. to 9 or 10a.m!
It's horrible...they even throttle http/ftp during the day to 50-60kB/s (out of 110kB/s).. mad.gif
*
I really do not have any problem downloading anything. Your problem might be due to the heavy usage in the day thus making the download to be slower.

This post has been edited by Anodize: Jun 13 2008, 06:15 PM
enes2k4
post Jun 13 2008, 07:01 PM

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QUOTE(Anodize @ Jun 13 2008, 06:14 PM)
you'll have to talk to the customer services about it. see if they could amend it. CUz as you can see, if you refund at 7 day, you'll be charge RM180 if your usage is more than 3MB. RM1274-180 = RM1094. but if you do the 75% refund it would be RM955.50. its a slight difference. Its just my 2 cents.


Added on June 13, 2008, 6:15 pm

I really do not have any problem downloading anything. Your problem might be due to the heavy usage in the day thus making the download to be slower.
*
It's not about heavy usage, I don't DL anything when I'm torrenting...If this isn't throttling, what is it (I don't have any spyware/viruses etc.)??

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Anodize
post Jun 13 2008, 08:19 PM

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its not about you... its about your whole area
xpapanburukx
post Jun 14 2008, 10:11 AM

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QUOTE(madcow1 @ Jun 2 2008, 10:07 AM)
Walao, the refund took so long one ? I'm trying to get my 6 months refund next month, shit, am going to wait for months to get my money back! Can we sued them ?
*
u can't sued based on tat process matters la..

i've got a friend sued on other isp service and he's stoopid coz he said his p2p torrents were slow and browsing were fast...as a consumer..and referring to the internet law..torrents and p2p is legal...so if you cancel your isp product such as maxis, streamyx, izzi or what so ever..and you complaint coz u torrents slow.then u will get the MALU back..my friend kena already...coz the isp company did a speedtest and web surfing witht the authorities there and also using his pc and it's true the connection is fast..only problem is the torrents...

my friend work with those isp company and some customer cancel their account becoz they had problems to log in to facebook...to be honest i used stremyx at home..DL torrents is ok but i had problems to log in to facebook sometimes..it takes a longer time to log in...
yet same goes to youtube sometimes..sometimes u have to understand that those web were popular nowdays and many people log on to their server.. and that's why it's slow..not becoz of your isp product...

that is why some isp block or throttle ur torents / p2p...coz it's a legal thing..u can't sued and said to consumer tribunal on tis issue..torrents is consider part of anti piracy thing la....u complaint or sue u will KENA back....

This post has been edited by xpapanburukx: Jun 14 2008, 10:14 AM
Anodize
post Jun 15 2008, 07:19 AM

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nice of you to point that out.
epyteh
post Jun 15 2008, 10:40 AM

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another "good" news from sunway/pj area,
few weeks ago, my singal drop tremendously from 90%/100% to 10%-30% now...
the speed when i getting 100% signal is so slow already, so what do u thnk the speed that i can get when the signal is 10%-30%?
call to service centre... n i'm not the 1st time call them... straightly i shout to them... dun fool me... n i told them i said i make many reports b4... n they sked of me ad... said will check for me...
smmore said call me "wait a moment" on the phone, then i told them, last time u call me "wait a moment", i wait on the phone for 20mins only no response, waste my phone credit only... St*pid !!! n i shout to them... they said will call me back...
ya... they really call me back... but is 45mins after they promise.. imagine if i really that stupid waiting them on the phone "for a moment"... n they end up telling me this:

operator: refer to our technician, there is currently got a minor problem regard to the base station on sunway,sj,damansara,pj area... so technicians already try to fix it...

me: but the problems is there for almost 2 weeks... hvnt get fix yet?

operator: they already try their best to fix it... i had already set ur problem to a "high" profile problem... any improvement of the service i will update u...

me: approximate will take how long to fix it...

operator: not sure... they already fixing it now (>< gosh....)

until now, i din receive any call to update me yet... n the signal is so jump... smtimes i cant even connect with the low signal... is stupid la !!! they really eat consumer money only... f**k off iZZi... 3 weeks the problems is there still dowan fix.... wat kind of service is that? i'm sure mny sunway residents will met this problem...

for suscriber who want to suscribes, i suggest to suscribe streamyx... although smtimes their speed is no good, but honestly said... at least they let u surf net and sign in ur msn... where iZZi dun let u connect at all due to those stupid reason... budget problems? if streamyx combo come out earlier, i wont thnk of iZZi at all seriously...

iZZi reseller, refer back this to ur company... u think only u all can hit the broadband market? if u all continue this kind of service, all ppl will go for streamyx... i'm sure all ppl is sked of the monthly rental fees only... now it's no longer a problem already... ur 1MB is not 1MB speed la pls... is kind of... cheat consumer money...


Added on June 15, 2008, 10:43 am
QUOTE(xpapanburukx @ Jun 14 2008, 10:11 AM)
u can't sued based on tat process matters la..

i've got a friend sued on other isp service and he's stoopid coz he said his p2p torrents were slow and browsing were fast...as a consumer..and referring to the internet law..torrents and p2p is legal...so if you cancel your isp product such as maxis, streamyx, izzi or what so ever..and you complaint coz u torrents slow.then u will get the MALU back..my friend kena already...coz the isp company did a speedtest and web surfing witht the authorities there and also using his pc and it's true the connection is fast..only problem is the torrents...

my friend work with those isp company and some customer cancel their account becoz they had problems to log in to facebook...to be honest i used stremyx at home..DL torrents is ok but i had problems to log in to facebook sometimes..it takes a longer time to log in...
yet same goes to youtube sometimes..sometimes u have to understand that those web were popular nowdays and many people log on to their server.. and that's why it's slow..not becoz of your isp product...

that is why some isp block or throttle ur torents / p2p...coz it's a legal thing..u can't sued and said to consumer tribunal on tis issue..torrents is consider part of anti piracy thing la....u complaint or sue u will KENA back....
*
p2p is not an issue now la... who also know their speed is s*cks ad la... people who said their speed is good, they will just enjoy for "a moment" la.. after tat, when more users on tat area, c what is their feed back...
just call iZZi giv their user a stable connection...
well maintainance of the base station... (it's a bit over for letting users suffer 3 weeks of cannot using the internet, if they really want to do so, so will them pay us back?)


This post has been edited by epyteh: Jun 15 2008, 10:43 AM
shajack
post Jun 15 2008, 11:19 PM

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anyone want 2 burn a modem....i gonna do it....
is there no hope for us 2 get any refund....lol...i onli hv less than 6 month....if im 2 fed up...surely gonna burn tis modem pro...any watcher?


This post has been edited by shajack: Jun 15 2008, 11:35 PM
maru
post Jun 15 2008, 11:21 PM

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Staying at Taman Miharja, cheras...overall the speed suck like @#$%



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nintenshop
post Jun 16 2008, 01:19 PM

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QUOTE(nintenshop @ May 30 2008, 11:40 AM)
Hi all,

I have been suffer this SUCK service for RM1258 izzi you subscription.The max speed they give to me is 40kbps  vmad.gif

I have try for 2 days and I can't bear this kind of service and return all thing to the HQ (personal drive there). I have been told by the sales man that this if the cancellation is less that 3 days I can get my refund back on the spot (provided i go to HQ personally).But what i get is they said they need time to process the pay ment ?? ohmy.gif and ask me to go back.

Now have been 3 months already i still not receive single cents .I have benn followup with them but their response is "wait...I'll call you back...wait...the cancellation has been suspended...wait...try to call back next week vmad.gif ..."

I have no choice but to try to seek for help for consumer society (if there is any)

perhaps you guys can show me some link/website for me to proceed

by the way I'm in Endah Regal sri petaling

Attached Image
*
Just want to update you guys,

I have contacted these s*cks izzi. Their recent feed back is they claim they have send a mail to my bank for cancelling the creditcard transaction (infact the transaction is already done few month ago). And this ball is throw to my bank already? what kind of service is this mad.gif

For those who really want to subscribe (coz of sure get refund-nothing to lose policy) really need to think "TWICE"
epyteh
post Jun 17 2008, 01:44 AM

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QUOTE(nintenshop @ Jun 16 2008, 01:19 PM)
Just want to update you guys,

I have contacted these s*cks izzi. Their recent feed back is they claim they have send a mail to my bank for cancelling the creditcard transaction (infact the transaction is already done few month ago). And this ball is throw to my bank already? what kind of service is this  mad.gif

For those who really want to subscribe (coz of sure get refund-nothing to lose policy) really need to think "TWICE"
*
this is their way doin thing ma... u 1st day been here meh... haihz...
Anodize
post Jun 17 2008, 03:26 AM

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hmmm... currently i still have no problem with with my customers. cuz for those who bought from me, if, they do refund thing, I give them cash directly... lol...
but i cannot represent other resellers as i am one of the distributors.
guardioo
post Jun 17 2008, 08:04 PM

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fyi, torrent is legal, just the matter of user using torrent for downloading legal or illegal stuff.

shajack
post Jun 17 2008, 08:17 PM

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wimax is coming 2 town.izzi is reacting by installing more base station.see website.still no sign of 2Mbps upgrade...in the pipeline,my water pipe got faster connection.now,playing cabal is a bitter experince 4 me.wasn't so last month,it was smooth n silky.now,need i say more...

jump 2 the wimax wagon,when it comes...any takers???
wongzai
post Jun 18 2008, 12:20 AM

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QUOTE(guardioo @ Jun 17 2008, 08:04 PM)
fyi, torrent is legal, just the matter of user using torrent for downloading legal or illegal stuff.
*
totally correct. For those duno ... torrent is not an Illegal activity. Only the content of the torrent *might* be illegal due to license / trademark / etc...
between, when suscbribe to 1mbps package with "best of efforts" term which actual only provide less than 10% of the speed is consider acceptable???
well... IZzzi running a good biz rules by sucking full amount of payment in advance which no need listen to ubi kentang like me now.
shajack
post Jun 18 2008, 03:30 PM

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i was playing cabal wih no lag n everything was peachy.then tis month,it started 2 lag very badly even got dc many times.is this becoz of izzi n its big latency/pings or its d cabal server's fault?when everything was silky,i was playing in a channel wih barely a slot left 4 others 2 enter,now there is many slots n many lag...
Goneraz
post Jun 20 2008, 12:25 AM

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Today was the day that i flip out at the IZZI service. I have been taking all this BS from them since the day I sign up. Its been over 3 weeks now since I sign up for the IZZIpro package, from first day my download speed never exceed 100kbps. I have been holding my ballls because i only have myself to blame for paying upfront to a dubios ISP. But i totally lost it this morning when it took me 1.5 hr to download my emails. There was a very important email tat didnt reach me until it was too late. So i have to drag my Jet lagged ass off my bed to the office and reply 1 email. You can imagine my mood by then, to top if off i have logged a case with the technical support last week but being the imbecile that they are, they didnt call me as promised. So i call them up again ask "nicely" wat had happen to my connection and how come no one called me as promised. I have to admit i steped over the line because i was using all sort of colourful market vlugarity at him. He HUNG UP on me. which is fine because i needed sometime to cool off and come to my senses. I call them up again and ask to speak to a manager. There i calmly told them what happen and that i am not happy with the service. here is the best part, instead of trying to pacify me he said " if you are not happy with the service you should have gotten your refund before your 7 days was up" WAT the ....From day one when i call the tech support they have been asking me to get my refund instead of trying to improve on their service. That really ticked me off cause u see even if we get our refund before 7 days we need to pay 180 and god knows how much for the registration. they have already made money off us with their stupid refund policy so they never even bother to try and improve their service. I have been a a crusade to make sure that no one else get con by Izzi. Sorry Anodize... I admit that ou are a very good agent but I think Izzi is a really bad ISp. ha... there i have let off some steam... Anyway is there anyway we can make them pay? How can we make the authority to take notice of our plea.? Seriously i feel that i have just been con but there is nothing i can do about it

This post has been edited by Goneraz: Jun 20 2008, 12:30 AM
Anodize
post Jun 20 2008, 05:16 PM

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Goneraz, THank you for the compliments.
The main reason towards the refund policy is that they cannot control the resellers selling out their product without testing at their(Customer) area. Thus they could only say to refund. That is why i provide the service of testing out at the customer's place before selling it to them. This is to make sure that my customer are satisfied with me.
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post Jun 20 2008, 11:32 PM

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If only i have sign my package from you. Anyway wat is your advice? Should i just put up with them and hope that they imporve on their serivce? Anyway i have purcahse a HSDPA modem today. was planning to sign up with celcom.
Anodize
post Jun 21 2008, 07:15 PM

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Yes... You should really put up with them. Sometimes, a company needs more feedback from their customer so that they could improve their services. But since you've already returned it, i am not sure what they can do.

smile.gif
prasys
post Jun 21 2008, 09:29 PM

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QUOTE(Goneraz @ Jun 20 2008, 11:32 PM)
If only i have sign my package from you. Anyway wat is your advice? Should i just put up with them and hope that they imporve on their serivce? Anyway i have purcahse a HSDPA modem today. was planning to sign up with celcom.
*
Let me share you with my similar experience with maxis. I was an ex-maxis broadband user myself. At first I was able to put up with all those non-sense such as blocking ports , 20GB services and other things. At least i was able to play online games with a latency of 300-400ms , which is tolerable. Something to blow off some steam. Then they started to throttle non-standard port by setting the traffic to bulk , hence it made it impossible for me to play online games. sure I can connect fine but the latency shoots up pretty high. Then I couldn't take it and said goodbye to them. There is no use of putting up with companies like izzi i think. Do this , e-mail to mr.Darshan (if you want his E-mail addy) . He is from NCCC ( http://www.nccc.org.my/) . Just express your frusration to him and he will forward it and publish your letter. Send one cc to izzi as well and demand for your refund).Simple , you should opt for a better service instead. Maybe celcom might be better
nintenshop
post Jun 24 2008, 09:58 AM

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QUOTE(prasys @ Jun 21 2008, 09:29 PM)
Let me share you with my similar experience with maxis. I was an ex-maxis broadband user myself. At first I was able to put up with all those non-sense such as blocking ports , 20GB services and other things. At least i was able to play online games with a latency of 300-400ms , which is tolerable. Something to blow off some steam. Then they started to throttle non-standard port by setting the traffic to bulk , hence it made it impossible for me to play online games. sure I can connect fine but the latency shoots up pretty high. Then I couldn't take it and said goodbye to them. There is no use of putting up with companies like izzi i think. Do this , e-mail to mr.Darshan (if you want his E-mail addy) . He is from NCCC ( http://www.nccc.org.my/) . Just express your frusration to him and he will forward it and publish your letter. Send one cc to izzi as well and demand for your refund).Simple , you should opt for a better service instead. Maybe celcom might be better
*
Dear goneraz and prasys

Thanks for sharing your experient in here. infact I'm facing the problem same as you, what they feed back is they have contact the bank to cancel my transaction (with the prove of a fax). I'm goint to wait till my next month credit card bill and see whether the rebate is there ? Any how I should note down this NCCC website, I'm sure it's very useful for our consumer awareness.
Anodize
post Jun 30 2008, 05:44 PM

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i think celcom is similiar to maxis. but i heard that they get disconnected lots of time. and they also cap the speed for downloading torrents.. for me, i could get up to 120+KBps. Its consider fast for me already. I don't do online gaming and such, so, its very sufficient for my usage already.
prasys
post Jun 30 2008, 06:31 PM

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QUOTE(nintenshop @ Jun 24 2008, 09:58 AM)
Dear goneraz and prasys

Thanks for sharing your experient in here. infact I'm facing the problem same as you, what they feed back is they have contact the bank to cancel my transaction (with the prove of a fax). I'm goint to wait till my next month credit card bill and see whether the rebate is there ? Any how I should note down this NCCC website, I'm sure it's very useful for our consumer awareness.
*
Hey there,

All you have to do is simply send a letter to Mr. Darshan darshan[at]nccc[dot]org[dot]my (replace it. I've mainly typed in that manner to avoid spambots from spamming his e-mail address). Just send a letter and explain your situation. Let the NCCC folks post up your letter and let them forward it to the MCMC and other relevant parties. Trust me , it will tremble them and you'll be able to get your refund. Use your rights (as a consumer). Just make sure your voice is heard. Do attach relevant documents as well so that Mr Darshan can help you in this matter. This person has helped me a lot in my case against Maxis , which later allowed me to terminate my Maxis Wireless without paying RM 200 termination fee !
Anodize
post Jul 1 2008, 01:01 AM

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QUOTE(prasys @ Jun 30 2008, 06:31 PM)
Hey there,

All you have to do is simply send a letter to Mr. Darshan darshan[at]nccc[dot]org[dot]my (replace it. I've mainly typed in that manner to avoid spambots from spamming his e-mail address).  Just send a letter and explain your situation. Let the NCCC folks post up your letter and let them forward it to the MCMC and other relevant parties. Trust me , it will tremble them and you'll be able to get your refund. Use your rights (as a consumer). Just make sure your voice is heard. Do attach relevant documents as well so that Mr Darshan can help you in this matter. This person has helped me a lot in my case against Maxis , which later allowed me to terminate my Maxis Wireless without paying RM 200 termination fee !
*
Oh.... thats cool.... maybe i can tell my customer about that on how to terminate Maxis without paying RM200.
Xtryfe
post Jul 1 2008, 01:11 AM

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What's up with all these contracts and penalties you have to pay if you leave a certain provider. It's like if you leave us you Fail and you should just mega_shok.gif and give us more money. Bleh just disconnect and report these morons to the proper authorities. Providers like this give me the feeling of lone sharks and their worst because their suppose to be legit jeez pathetic vmad.gif.

You should be able to switch providers anytime you want provided you settle your current bills and yeah users have the choice to change not be held for ransom vmad.gif.
Anodize
post Jul 1 2008, 04:03 AM

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lol.... this is Malaysia. Its something like doctors in malaysia. Doctors in malaysia holds the right not to tell patients on what's the medication they are giving. In taiwan, the patients have the right to know what they give and if there are any mistake, doctors in taiwan will loose their jobs and have to pay back everything they've earn their entire life.
mutt
post Jul 1 2008, 10:48 PM

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hi.. just drop by to this thread. im using izzi around 5-6 months already. the best thing is, the speed is getting better. when my 1st time subscribe izzi, the speed really crap. if got 20% already happy. then it's getting better by time. now im happily surf at almost full speed (average 90% thumbup.gif)

btw, eric was the salesperson for my izzi. good seller indeed nod.gif thumbup.gif

This post has been edited by mutt: Jul 1 2008, 10:51 PM
prasys
post Jul 1 2008, 11:05 PM

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QUOTE(Xtryfe @ Jul 1 2008, 01:11 AM)
What's up with all these contracts and penalties you have to pay if you leave a certain provider. It's like if you leave us you Fail and you should just mega_shok.gif and give us more money. Bleh just disconnect and report these morons to the proper authorities. Providers like this give me the feeling of lone sharks and their worst because their suppose to be legit jeez pathetic vmad.gif.

You should be able to switch providers anytime you want provided you settle your current bills and yeah users have the choice to change not be held for ransom vmad.gif.
*
This is Malaysia my friend. Things work in a different manner. Even if you go to New Zealand , the ISPs over there do have their own set of policy. Not to mention that there will be a data limit cap. Suppose if you exceed the cap , you'll be capped to 64Kbps for both upstream an upstream till the next cycle. But in Malaysia , its unlimited. That is how they manage their bandwidth in New Zealand. As the old saying goes - the grass is always greener on the other side !

Anodize
post Jul 2 2008, 03:09 AM

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QUOTE(mutt @ Jul 1 2008, 10:48 PM)
hi.. just drop by to this thread. im using izzi around 5-6 months already. the best thing is, the speed is getting better. when my 1st time subscribe izzi, the speed really crap. if got 20% already happy. then it's getting better by time. now im happily surf at almost full speed (average 90% thumbup.gif)

btw, eric was the salesperson for my izzi. good seller indeed nod.gif thumbup.gif
*
THank you for the compliments. Its been ages i never hear from you....
Xtryfe
post Jul 2 2008, 03:27 AM

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Prasys I lust.gif your quote "As the old saying goes - the grass is always greener on the other side !"

It's not but i know what you mean. My cousin is a permanent citizen with his family over there and yeah he says connection is way better than here by a very huge margin. I will be staying with him and he is a huge torrent downloader drool.gif. I just can't wait to get unlimited cap speed woot rclxm9.gif. He does agree though they do have certain ISP or packages that have limited broadband usage but there are many choices and ISP providers he is like it's not a problem.

As I say anything beats TMnut shocking.gif rclxub.gif. I have dealt with customer service with games especially Blizzard 1nes and hell their tech support is miles ahead then ours. I just like if someone doesn't get their facts straight or sends you on a wild goose chase there's hell to pay over in other countries because their very strict when it comes to quality.

Look at Comcast how their fighting them and switching providers at least people open their mouths here it's yes we understand understand keep nodding head while they do what they like.

Comes a time when you just need to give them a kick up their rear so they get the service to something of a stable use. I tried my part with the Consumer service let's see how they do hmm.gif.

I say Prasys lead a protest I'll back you up at home rclxs0.gif. Take care icon_rolleyes.gif.

This post has been edited by Xtryfe: Jul 2 2008, 03:29 AM
Frozenlagend
post Jul 3 2008, 07:33 PM

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QUOTE(Anodize @ Jul 1 2008, 01:01 AM)
Oh.... thats cool.... maybe i can tell my customer about that on how to terminate Maxis without paying RM200.
*
Why there is alot of jokers around...... sick and tried of listening complaint to MCMC or tribunal. Why don't u guys just ask the MCMC wht is speed need to be full fill consumer during busy period for wireless broadband.

Tm has a statement says that they full fill 70% of the suscription speed. How bout wireless...................................................... there is no law for wireless speed. waisting time only ..................... Jokers ................
Anodize
post Jul 4 2008, 01:29 AM

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Frozenlagend, What is your point in your statement?
Miracles
post Jul 10 2008, 03:19 AM

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Is Izzi really tht bad? i just signed up last week. Currently using it.

Signal strength average 98%-100% with the speed of 800++ kbps.

I'm staying in sun-u residence (condo).
Anodize
post Jul 10 2008, 05:26 AM

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where is this sun-u?
Tammie
post Jul 10 2008, 03:20 PM

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how about desa petaling? Pangsaria condo? any tower nearby? is the speed ok?
Anodize
post Jul 10 2008, 06:58 PM

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which floor you staying tammie? if you stay at upper floor, the signal is good... I have a few customers in aman desa condo and they stay at lower floors thus their signal strength is not that good... and another staying at upper floors, he can online stream movies.
Tammie
post Jul 11 2008, 11:23 AM

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I am staying at 9th floor at pangsaria condo, is that good?
Anodize
post Jul 11 2008, 05:06 PM

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i think it should be no problem.... Please arrange a time with me to do test run at your house.
prasys
post Jul 11 2008, 09:50 PM

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Thread updated

Similar Threads merged + new facelift. This will be the new thread for izzi users to discuss and to rant of course (with moderation of course)
p4n6
post Jul 12 2008, 03:16 PM

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QUOTE(Frozenlagend @ Jul 3 2008, 07:33 PM)
Why there is alot of jokers around...... sick and tried of listening complaint to MCMC or tribunal. Why don't u guys just ask the MCMC wht is speed need to be full fill consumer during busy period for wireless broadband.

Tm has a statement says that they full fill 70% of the suscription speed. How bout wireless...................................................... there is no law for wireless speed. waisting time only ..................... Jokers ................
*
I think it's MCMC dream to ensure all operator (wired and wireless) to provide 70% of the promised rate to the subsribers. But unfortunately none of the big providers will follow (imagine how many sites they need to ensure 70%), if the MCMC forces them to do so, they will just abandon the broadband project and everyone will just go back to StreamxyX (since the business case will never be justified at 70%, i doubt it can even reach 10%).
Frozenlagend
post Jul 12 2008, 04:08 PM

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QUOTE(p4n6 @ Jul 12 2008, 03:16 PM)
I think it's MCMC dream to ensure all operator (wired and wireless) to provide 70% of the promised rate to the subsribers. But unfortunately none of the big providers will follow (imagine how many sites they need to ensure 70%), if the MCMC forces them to do so, they will just abandon the broadband project and everyone will just go back to StreamxyX (since the business case will never be justified at 70%, i doubt it can even reach 10%).
*
But still there is no standard statement for wireless broadband.......... .
jeff3003
post Jul 14 2008, 08:06 PM

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after few week keep on testing for almost all bt clients...reformat PC...also no use.
but at last...
for bt on izzi...really can get 120+kps at 6am morning...is true..
the speed getting faster after 12am 50+kps...then 1am then 3am 60-70kps..til 6am
i dun know is area problem or izzi oledi limit by time frame...
so now i juz can accept it...coz no other way....already more then 6months, refund also not much...juz use it lor....
nintenshop
post Jul 17 2008, 02:35 PM

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QUOTE(prasys @ Jun 30 2008, 06:31 PM)
Hey there,

All you have to do is simply send a letter to Mr. Darshan darshan[at]nccc[dot]org[dot]my (replace it. I've mainly typed in that manner to avoid spambots from spamming his e-mail address).  Just send a letter and explain your situation. Let the NCCC folks post up your letter and let them forward it to the MCMC and other relevant parties. Trust me , it will tremble them and you'll be able to get your refund. Use your rights (as a consumer). Just make sure your voice is heard. Do attach relevant documents as well so that Mr Darshan can help you in this matter. This person has helped me a lot in my case against Maxis , which later allowed me to terminate my Maxis Wireless without paying RM 200 termination fee !
*
Hi there,

I have get my refund back. I have contacted Mr. Darshan, for those IZZI USER HAVING TROUBLE OF REFUND please refer to NCCC , they will forward your case to MCMC and I'm sure you will definitely get it soon.


Miracles
post Jul 17 2008, 09:14 PM

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QUOTE(Anodize @ Jul 10 2008, 05:26 AM)
where is this sun-u?
*
in sunway college. the hostel.
asiatrader98
post Jul 19 2008, 06:11 PM

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Dear all, anyone using Izzi around damasara heigh & kepong? TQ
Vail
post Jul 22 2008, 03:04 AM

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hmm..suddenly my izzi speed dropping to 30-50kb/s. Why eh?

Signal i get is 100% = =
Miracles
post Jul 22 2008, 09:13 AM

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server prob i guess.. =\
Vail
post Jul 22 2008, 06:20 PM

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QUOTE(Miracles @ Jul 22 2008, 09:13 AM)
server prob i guess.. =\
*
ah..about the slow speed, it was my PC problem. I found out i got infected by some Trojan which slow down my internet connection.


I got rid of it. Now my speed back to 100kb/s++ as usual. biggrin.gif
afoaszuizm
post Jul 23 2008, 12:48 AM

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I want ask 1 question...i live in kajang at 12 floor...this area have coverage or not?
Anodize
post Jul 23 2008, 02:43 AM

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yes... kajang is covered. Please arrange with me to do a test run at your area.
cherasbabe
post Jul 23 2008, 02:52 AM

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new user here @ 5th floor, serdang villa, tmn bkt serdang

Last Result:
Download Speed: 310 kbps (38.8 KB/sec transfer rate)
Upload Speed: 60 kbps (7.5 KB/sec transfer rate)

signal >80% w/ custom antenna (things frm kitchen smile.gif )
Anodize
post Jul 23 2008, 08:30 AM

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cherasbabe, if you wish to get it faster and more stable, you should try to go get the new RM68 antenna that is 14dB. It boost the signal tremendously.
ape
post Jul 23 2008, 10:54 AM

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Hi Anodize,

Does izzi got coverage at kota kemuning Sek 31 Shah Alam?
kev da man
post Jul 23 2008, 11:56 AM

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stupid izzi now limits my upload speeds >.< bloddy uploading a 300mb file to youtube takes a night to complete. what gives?
timsozai
post Jul 23 2008, 02:24 PM

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anodize,i wan to know about izzi connection details may u send it to me by pm?does it need house phone or anything,im from sabah,maybe we can bring it here somedays ;p
cherasbabe
post Jul 23 2008, 04:01 PM

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QUOTE(Anodize @ Jul 23 2008, 08:30 AM)
cherasbabe, if you wish to get it faster and more stable, you should try to go get the new RM68 antenna that is 14dB. It boost the signal tremendously.
*
hi Anodize.. does the current promotion for iZZione (PCMCIA UTC) include a free antenna?

This post has been edited by cherasbabe: Jul 23 2008, 04:01 PM
Vail
post Jul 23 2008, 04:24 PM

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QUOTE(timsozai @ Jul 23 2008, 02:24 PM)
anodize,i wan to know about izzi connection details may u send it to me by pm?does it need house phone or anything,im from sabah,maybe we can bring it here somedays ;p
*
If im not mistaken, izzi currently available on klang valley. Anyway, it doesnt need house phone since its using iBurst. It needs a iBurst modem (provided with the package).


QUOTE(cherasbabe @ Jul 23 2008, 02:52 AM)
new user here @ 5th floor, serdang villa, tmn bkt serdang

Last Result:
Download Speed: 310 kbps (38.8 KB/sec transfer rate)
Upload Speed: 60 kbps (7.5 KB/sec transfer rate)

signal >80% w/ custom antenna (things frm kitchen smile.gif )
*
which package are you using?

The result i get from iZZi speedtest

Download Speed: 888 kbps (111 KB/sec transfer rate)
Upload Speed: 252 kbps (31.5 KB/sec transfer rate)
Location : Bandar Mahkota Cheras. (somewhere near balakong area)

My Speedtest.net result
user posted image

This post has been edited by Vail: Jul 23 2008, 04:32 PM
cherasbabe
post Jul 23 2008, 06:44 PM

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iZZione, rm66/mth
does the pcmcia UT comes with antenna or need to buy separately?? i'm stuck with the kitchenware now..
Vail
post Jul 23 2008, 10:03 PM

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QUOTE(cherasbabe @ Jul 23 2008, 06:44 PM)
iZZione, rm66/mth
does the pcmcia UT comes with antenna or need to buy separately?? i'm stuck with the kitchenware now..
*
Need to buy separately i guess.

Check here

http://www.izzi.com.my/accessories.php
afoaszuizm
post Jul 23 2008, 10:04 PM

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Want to ask...is this wireless bb good or streamyx?how much cost if i want to register to this izzinet?


Added on July 23, 2008, 10:08 pmOne more thing...izzinet use what coverage?e.g: celcom...maxis...digi...maybe end of this month want take izzinet...but if its so expensive...want to fikir 2 kali...huhu...

This post has been edited by afoaszuizm: Jul 23 2008, 10:08 PM
Vail
post Jul 24 2008, 12:07 AM

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For me, streamyx is bit better cause they more stable. Wireless broadband sometimes unstable lol

what coverage? @_@..Izzi have their own..not using others i guess..

they provide iBurst technology "4G".

And to subscribe, you need to pay for one year. Price depends on what package.

This post has been edited by Vail: Jul 24 2008, 12:08 AM
cherasbabe
post Jul 24 2008, 12:30 AM

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agree, no streamyx coz i'm at new apartment... no TM line... otherwise i'll take streamyx rm60 combo.. 384k is better then izzi


izzi ping very unstable.. kennot tightvnc to office!

afoaszuizm
post Jul 24 2008, 01:48 AM

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Need pay for one year?!haiz...better get streamyx combo...
Vail
post Jul 24 2008, 02:35 AM

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but...but...i like izzi hehe

so far so good. there are times when it dc in middle of night, and only get to online in morning..

but mostly, my internet speed quite fast. like streamyx 1mbps.

And, izziPRO has better performance than izziOne/izziYou,

izzi agent came and tried izziOne at my place on his laptop, the speed slow.
But he promised me that izziPRO is far better. So i took it.

And the result is quite good.
Anodize
post Jul 24 2008, 02:27 PM

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QUOTE(ape @ Jul 23 2008, 10:54 AM)
Hi Anodize,

Does izzi got coverage at kota kemuning Sek 31 Shah Alam?
*
Nope. If you could get coverage there, it would be pretty weak. cuz currently, the tower in shah alam is at bluewave hotel.

QUOTE(kev da man @ Jul 23 2008, 11:56 AM)
stupid izzi now limits my upload speeds >.< bloddy uploading a 300mb file to youtube takes a night to complete. what gives?
*
Uploading 300MB to youtube may be slow as youtube is not a local server. second of all, the traffic in youtube is unpredictable. but to be frank, izzi's upload speed is slower than others but stable than others.


QUOTE(timsozai @ Jul 23 2008, 02:24 PM)
anodize,i wan to know about izzi connection details may u send it to me by pm?does it need house phone or anything,im from sabah,maybe we can bring it here somedays ;p
*
No. It does not need a land line. We are focusing in Klang Valley for the time being but will spread to JB and then to penang before nationwide. Sabah, the demand there is rather low currently.

QUOTE(cherasbabe @ Jul 23 2008, 04:01 PM)
hi Anodize.. does the current promotion for iZZione (PCMCIA UTC) include a free antenna?
*
No. Izzione does not come with free antenna, other resellers doesn't even give a free antenna even if you buy izziyou.

QUOTE(cherasbabe @ Jul 23 2008, 06:44 PM)
iZZione, rm66/mth
does the pcmcia UT comes with antenna or need to buy separately?? i'm stuck with the kitchenware now..
*

You'll have to buy it separately. PCMCIA(izzione) is not recommended as the product would be discontinued as most of the new laptops would not have the pcmcia slot. However, you could go and purchase the RM68 antenna. you can contact me if you wish to buy.


QUOTE(afoaszuizm @ Jul 23 2008, 10:04 PM)
Want to ask...is this wireless bb good or streamyx?how much cost if i want to register to this izzinet?


Added on July 23, 2008, 10:08 pmOne more thing...izzinet use what coverage?e.g: celcom...maxis...digi...maybe end of this month want take izzinet...but if its so expensive...want to fikir 2 kali...huhu...
*
Each of them have their own capability. you cannot compare an apple with an orange. As for how much the package, you can refer to my signature. Izzi uses Radio Frequency thus it is totally different from other providers such as celcom,maxis or digi. If you wish to compare the price, you can alway PM me. But to be frank also, comparing the price, you should also compare with the quality. Izzi is currently the cheapest package.


QUOTE(cherasbabe @ Jul 24 2008, 12:30 AM)
agree, no streamyx coz i'm at new apartment... no TM line... otherwise i'll take streamyx rm60 combo.. 384k is better then izzi
izzi ping very unstable.. kennot tightvnc to office!
*
Cherasbabe, you will vormit blood if you really go take the streamyx combo. you might think that 284k is better than izzi but trust me. you would vormit blood. The combo package is just a marketing strategy.
mhanafi75
post Jul 24 2008, 05:57 PM

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I live in taman cheras utama, near to taman desa baiduri. Is it cover that area?

One more thing, i'm looking izzione package, but the problem is i'm using desktop, so any suggestion to enable me to subscribe izzione package?

Thanks
Anodize
post Jul 24 2008, 06:53 PM

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QUOTE(mhanafi75 @ Jul 24 2008, 05:57 PM)
I live in taman cheras utama, near to taman desa baiduri. Is it cover that area?

One more thing, i'm looking izzione package, but the problem is i'm using desktop, so any suggestion to enable me to subscribe izzione package?

Thanks
*
Sorry to say that izzione only supports for pcmcia slots. you might want to consider izziyou or izzipro. If you do, PM me. as for the coverage at your area, We can arrange a time to do a test run at your area.
hazairi
post Jul 24 2008, 08:03 PM

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izzit true that this Izzi broadband don't cap u if u exceed 5 gig?
hazairi
post Jul 24 2008, 10:13 PM

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Guys!!! I just bought the iZZiyou6 package for RM699.

The 699 price is including the 7 months usage. That means 699 divide by 7 would be rm99. After 7 months, monthly fees is rm88. It's quite cheap.

I've just installed it with no hassle. Signal strength was great and download speed usually around 400-500 kbps. I live in Kuchai Entrepreneurs Park. I can't give full verdict yet, coz I've just use it about just 1 hour blush.gif . I'll update u soon, but so far, everything's great!! rclxms.gif
hazairi
post Jul 25 2008, 03:57 AM

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Here's a speed test I got at 4am!!


Added on July 25, 2008, 9:01 amAnother test conducted on 9AM!!

Plus, I've been online since about 10 hours ago and I got no dc!!!
So far so good.. rclxms.gif



This post has been edited by hazairi: Jul 25 2008, 09:01 AM


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hazairi
post Jul 25 2008, 09:03 AM

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9AM results...


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mhanafi75
post Jul 25 2008, 09:18 AM

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QUOTE(hazairi @ Jul 25 2008, 09:03 AM)
9AM results...
*
Bro, u download boleh reach sampai berapa? Sebab setahu aku yg kat atas tu just for test run. Correct me if i'm wrong.


Added on July 25, 2008, 9:28 am
QUOTE(hazairi @ Jul 24 2008, 10:13 PM)
Guys!!! I just bought the iZZiyou6 package for RM699.

The 699 price is including the 7 months usage. That means 699 divide by 7 would be rm99. After 7 months, monthly fees is rm88. It's quite cheap.

I've just installed it with no hassle. Signal strength was great and download speed usually around 400-500 kbps. I live in Kuchai Entrepreneurs Park. I can't give full verdict yet, coz I've just use it about just 1 hour  blush.gif . I'll update u soon, but so far, everything's great!!  rclxms.gif
*
Bro just want to ask, after 7 months, monthly fees is RM88 <---is it optional to us to continue or they will automatically renew for us? My point is, if i just want to subscribe 6 months only, they will automatically stop or they will continue without give us any advise/notice?


Thanks


Added on July 25, 2008, 9:29 am
QUOTE(Anodize @ Jul 24 2008, 06:53 PM)
Sorry to say that izzione only supports for pcmcia slots. you might want to consider izziyou or izzipro. If you do, PM me. as for the coverage at your area, We can arrange a time to do a test run at your area.
*
Bro, Izziyou 6 <--- support for desktop?

This post has been edited by mhanafi75: Jul 25 2008, 09:29 AM
hazairi
post Jul 25 2008, 09:34 AM

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QUOTE(mhanafi75 @ Jul 25 2008, 09:18 AM)
Bro, u download boleh reach sampai berapa? Sebab setahu aku yg kat atas tu just for test run. Correct me if i'm wrong.


Added on July 25, 2008, 9:28 am
Bro just want to ask, after 7 months, monthly fees is RM88 <---is it optional to us to continue or they will automatically renew for us? My point is, if i just want to subscribe 6 months only, they will automatically stop or they will continue without give us any advise/notice?
Thanks


Added on July 25, 2008, 9:29 am
Bro, Izziyou 6 <--- support for desktop?
*
1. Bro, u download boleh reach sampai berapa? Sebab setahu aku yg kat atas tu just for test run. Correct me if i'm wrong.

I tested using U-torrent and average speed would be 40KB/s = 320kbps

2. Bro just want to ask, after 7 months, monthly fees is RM88 <---is it optional to us to continue or they will automatically renew for us? My point is, if i just want to subscribe 6 months only, they will automatically stop or they will continue without give us any advise/notice?
Thanks


After 7 months, if u wanna stop, ain't a prob. The payment is like a prepaid payment. If u don't pay anything after 7 months, probably u'll get dc'ed.

3. Bro, Izziyou 6 <--- support for desktop?

Yeah bro, it uses USB modem. Small and cool.

mhanafi75
post Jul 25 2008, 10:03 AM

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Bro for the explaination. Agak2 kalau dl pakai premium rapidshare, what is the max speed can be reached?
hazairi
post Jul 25 2008, 10:10 AM

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QUOTE(mhanafi75 @ Jul 25 2008, 10:03 AM)
Bro for the explaination. Agak2 kalau dl pakai premium rapidshare, what is the max speed can be reached?
*
Haven't test yet, but for torrent, I did reach until 60KB/s = 700+kbps

mhanafi75
post Jul 25 2008, 10:19 AM

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60KB/s <-- is it supporting with VPN? or utorrent run alone?
hazairi
post Jul 25 2008, 10:20 AM

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u torrent alone.. wink.gif
mhanafi75
post Jul 25 2008, 10:27 AM

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Wah...good speed for that, i'm start to think to subscribe izziyou 6, but need to test area first. Thanks bro for respond.
hazairi
post Jul 25 2008, 10:29 AM

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QUOTE(mhanafi75 @ Jul 25 2008, 10:27 AM)
Wah...good speed for that, i'm start to think to subscribe izziyou 6, but need to test area first. Thanks bro for respond.
*
Easier, u go pindah my place.. Jln Kuchai Lama.. wakakak

mhanafi75
post Jul 25 2008, 10:29 AM

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Hahahaha, confirm yeah takde limit utk dl?
hazairi
post Jul 25 2008, 10:31 AM

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Yeah, confirm!!
U can call their number..

1800888638

Plus i'm trying to dload 24 hours using the bandwith to findout it's true or not..
mhanafi75
post Jul 25 2008, 10:32 AM

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Who is your agents?
hazairi
post Jul 25 2008, 10:33 AM

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QUOTE(mhanafi75 @ Jul 25 2008, 10:32 AM)
Who is your agents?
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I bought it in midvalley..
Forgot already the agent..
cherasbabe
post Jul 25 2008, 01:25 PM

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anybody know wats the RF connector for the UT PCMCIA?

is it MMCX? -> http://my.farnell.com/jsp/level5/module.js...d=en/247678.xml

Vail
post Jul 25 2008, 04:35 PM

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QUOTE(mhanafi75 @ Jul 25 2008, 10:29 AM)
Hahahaha, confirm yeah takde limit utk dl?
*
No limit. Im a heavy downloader tongue.gif
hazairi
post Jul 25 2008, 07:44 PM

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QUOTE(Vail @ Jul 25 2008, 04:35 PM)
No limit. Im a heavy downloader tongue.gif
*
Yeah, we should make use every single bit of the bandwith!
Don't off the pc and always download 24 hours a day and that surely will make your money worth.. rclxms.gif


Added on July 25, 2008, 7:53 pmMy speed at 8PM today:

user posted image

This post has been edited by hazairi: Jul 25 2008, 07:53 PM
Vail
post Jul 25 2008, 09:00 PM

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QUOTE(hazairi @ Jul 25 2008, 07:44 PM)
Yeah, we should make use every single bit of the bandwith!
Don't off the pc and always download 24 hours a day and that surely will make your money worth..  rclxms.gif


Added on July 25, 2008, 7:53 pmMy speed at 8PM today:

user posted image
*
i never off my pc lol biggrin.gif

hazairi
post Jul 26 2008, 09:42 AM

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Here's a print screen of my dload speed at 9.45am today..




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am_eniey
post Jul 26 2008, 09:44 AM

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impressive bro
hazairi
post Jul 26 2008, 09:49 AM

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QUOTE(am_eniey @ Jul 26 2008, 09:44 AM)
impressive bro
*
Yeah, plus no disconnection since I first tried it. I've been onlining for about 40 hours without dc!

Vail
post Jul 26 2008, 03:06 PM

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lol my torrent speed reaches 1xxkb/s hehe


asiatrader98
post Jul 26 2008, 03:18 PM

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coverage is very important for the wireless broadband
any users stay in kepong or damasara height? I need ur comment pls brows.gif
hazairi
post Jul 26 2008, 04:34 PM

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My torrent speed at 4.35 PM


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xpresside
post Jul 26 2008, 06:12 PM

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yes, please post your download speed everyday rolleyes.gif
utopian86
post Jul 27 2008, 12:21 AM

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how is the connection and the speed near kelana jaya lrt?
is it fast and stable?
hazairi
post Jul 27 2008, 05:05 AM

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My torrent dload speed at 5AM. Sometimes reaches 80KB/s.


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hazairi
post Jul 27 2008, 05:11 AM

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Guys!!
I lower the limit of upload speed for my torrent..

And here is the result!!
Dload speed reaches 110KB/s!! Damn!!!


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prasys
post Jul 27 2008, 08:43 AM

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QUOTE(hazairi @ Jul 27 2008, 05:11 AM)
Guys!!
I lower the limit of upload speed for my torrent..

And here is the result!!
Dload speed reaches 110KB/s!! Damn!!!
*
Thats bad. You should increase your upload once you have finished downloading your stuff. That is what i usually do !
hazairi
post Jul 27 2008, 10:15 AM

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My speed at 10.15am

user posted image
Vail
post Jul 27 2008, 06:09 PM

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dont you seed? lol

mhanafi75
post Jul 28 2008, 09:06 AM

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Hazairi,

Yesterday i went to Izzi roadshow in Econsave Alam Damai, not really far from my place. I test run service cover, the speed around 300kb/s which i believe just good for surf only. He said that izzi going to install new tower in my area but need to wait another 1-2 months to implement.
According to him, if we got around 900-1000kb/s, is mean that our place is really near to the tower. I believe that u must be lucky that ur place is round that tower. Anyway, enjoy ur dl.

For the any agents, please let me know once the tower installed in Alam Damai area....peace
hazairi
post Jul 28 2008, 10:17 AM

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QUOTE(mhanafi75 @ Jul 28 2008, 09:06 AM)
Hazairi,

Yesterday i went to Izzi roadshow in Econsave Alam Damai, not really far from my place. I test run service cover, the speed around 300kb/s which i believe just good for surf only. He said that izzi going to install new tower in my area but need to wait another 1-2 months to implement.
According to him, if we got around 900-1000kb/s, is mean that our place is really near to the tower. I believe that u must be lucky that ur place is round that tower. Anyway, enjoy ur dl.

For the any agents, please let me know once the tower installed in Alam Damai area....peace
*
Come and move nearer to my place, Jalan Kuchai Lama.. wink.gif
saki_kawaii
post Jul 29 2008, 12:04 AM

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how bout uitm shah alam. is the service ok here?

n i hv my own at&t express card already. cn i just use that one?

This post has been edited by saki_kawaii: Jul 29 2008, 12:05 AM
hazairi
post Jul 29 2008, 12:32 AM

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QUOTE(saki_kawaii @ Jul 29 2008, 12:04 AM)
how bout uitm shah alam. is the service ok here?

n i hv my own at&t express card already. cn i just use that one?
*
I'm not sure about that. They will actually give you their own device.

Go http://www.izzi.com.my for more info.

This post has been edited by hazairi: Jul 29 2008, 12:34 AM
Simactol
post Jul 29 2008, 12:35 PM

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if using this broadband service for online gaming ok.....or...?thks
Ricky300
post Jul 29 2008, 12:45 PM

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QUOTE(Simactol @ Jul 29 2008, 12:35 PM)
if using this broadband service for online gaming ok.....or...?thks
*
wireless cannot be use for gaming.............
definitely not recommended.....you will get a high ping and keep disconnected mad.gif
hazairi
post Jul 29 2008, 04:52 PM

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Erm, I'm using this wireless iZZinet service. So far, I've never got disconnected from the Internet.
Vail
post Jul 29 2008, 07:45 PM

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QUOTE(Ricky300 @ Jul 29 2008, 12:45 PM)
wireless cannot be use for gaming.............
definitely not recommended.....you will get a high ping and keep disconnected mad.gif
*
hey you. dont simply say if you dont know anything lol


Im using iZZi and i play online games just fine. Dota, cabal, GE, RO, HS5, SDO...you name it.


vmad.gif
CorLuka
post Jul 29 2008, 08:12 PM

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for me to subscribe izzi,i need to pay all or jusst installment for evry month..
jerrynks
post Jul 29 2008, 08:30 PM

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i have been using izzi recently and frankly speaking..it has been rather amusing.... some parts of it work even better than streamyx...

Yes, i agree wireless broadband arent meant for high bandwidth gaming such as those 25 man raids in World Of Warcraft as you need very high tranfer rate and constant bandwidth to achieve less latency gaming ... and izzi somehow aren't good enough for that....

but overall , games like Warcraft 3 , Leveling on world of warcraft , and other low bandwidth games do work pretty well...
Streaming on certain websites prove to work fine as well....
i must say i am one of those happy customers who thinks izzi is pretty well off....
but if u are into serious gaming... Nothing beats land line...

just my 2 sens ...


Anodize
post Jul 29 2008, 08:32 PM

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QUOTE(CorLuka @ Jul 29 2008, 08:12 PM)
for me to subscribe izzi,i need to pay all or jusst installment for evry month..
*
PM me for further enquiries.
hazairi
post Jul 29 2008, 08:59 PM

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If you are living near to the transmitter tower, you'll get full speed and you don't get disconnection.

I live in Kuchai Lama and the signal strength here is 100%. My http and torrent download is about 120KB/s. Equivalent to roughly 1Mbps.
cherasbabe
post Jul 29 2008, 11:41 PM

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i'm using alu. foil to boost my indoor signal frm 60% to 100% constant but dl still below 300k.. sad.gif
hazairi
post Jul 30 2008, 12:38 AM

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QUOTE(cherasbabe @ Jul 29 2008, 11:41 PM)
i'm using alu. foil to boost my indoor signal frm 60% to 100% constant but dl still below 300k.. sad.gif
*
Maybe that's becoz there are many people living nearby you.
cherasbabe
post Jul 30 2008, 09:19 AM

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true true... i can get 700kbps in the morning now..
kevyon6
post Jul 31 2008, 12:46 AM

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even you have 100% signal, you won't get a high bandwidth if the tower within your area is congested with users. So in the end for those suffering from low bandwidth pray hard that izzi will erect more towers to accomodate more users within the radius.
Vail
post Jul 31 2008, 03:04 AM

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QUOTE(kevyon6 @ Jul 31 2008, 12:46 AM)
even you have 100% signal, you won't get a high bandwidth if the tower within your area is congested with users. So in the end for those suffering from low bandwidth pray hard that izzi will erect more towers to accomodate more users within the radius.
*
streamyx also what. home line is shared.


Nothing is perfect.
cherasbabe
post Jul 31 2008, 07:43 AM

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confirm congested.. right now 7:40am i get:
Last Result:
Download Speed: 803 kbps (100.4 KB/sec transfer rate)
Upload Speed: 249 kbps (31.1 KB/sec transfer rate)
Latency: 96 ms

but 200kbps at night... frust frust lor sad.gif
suiteng
post Jul 31 2008, 11:14 AM

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That's at Cheras?
cherasbabe
post Jul 31 2008, 12:12 PM

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actually i moved to serdang bout 2 years now


Added on July 31, 2008, 12:15 pmif at night 200kbps, i better use Digi EDGE... 290kbps, a little faster

give izzi 2 more mths.. if no improvement, 75% refund
must complain everyday bout this congestion

This post has been edited by cherasbabe: Jul 31 2008, 12:15 PM
Vail
post Jul 31 2008, 06:13 PM

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lol. im getting full speed download A_A

user posted image

Waiting their 2mb plan to come out.
hazairi
post Aug 1 2008, 12:03 PM

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QUOTE(Vail @ Jul 31 2008, 06:13 PM)
lol. im getting full speed download A_A

user posted image

Waiting their 2mb plan to come out.
*
Yeah, you're lucky that there are not many iZZinet users who have passion in downloading in your area. lol

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post Aug 1 2008, 12:55 PM

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hmm recently my area USJ3 connection has drop from 90% to 30% any one from my area exprience this? its so slow that i can make a coffee and come back for the next internet page to load

are izzi running out of bandwith?
hazairi
post Aug 1 2008, 02:43 PM

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QUOTE(mitmivec @ Aug 1 2008, 12:55 PM)
hmm recently my area USJ3 connection has drop from 90% to 30% any one from my area exprience this? its so slow that i can make a coffee and come back for the next internet page to load

are izzi running out of bandwith?
*
Could you try adjust the receiver?
kevyon6
post Aug 1 2008, 10:22 PM

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QUOTE(cherasbabe @ Jul 31 2008, 12:12 PM)
actually i moved to serdang bout 2 years now


Added on July 31, 2008, 12:15 pmif at night 200kbps, i better use Digi EDGE... 290kbps, a little faster

give izzi 2 more mths.. if no improvement, 75% refund
must complain everyday bout this congestion
*
haha, i live in serdang area too. guess we are on the same shxxhole. luckily i'm left 2 months more before the contract ends.
cherasbabe
post Aug 2 2008, 12:10 AM

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wats ur next take? sialcom, maxshit or screamyx? smile.gif
kevyon6
post Aug 2 2008, 06:05 PM

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QUOTE(cherasbabe @ Aug 2 2008, 12:10 AM)
wats ur next take? sialcom, maxshit or screamyx? smile.gif
*
lol, i'm gona save some money on that and just use my office 1.5mb screamyx line.
100plus7up
post Aug 2 2008, 08:42 PM

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u guys are so lucky...
can get full speed..
my area is totally suxxx
wanna kill IzzI soon..
haizairi,u can get 50kb/s++ when dload bt/p2p during all the days????

mutt
post Aug 3 2008, 12:34 AM

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since a few months ago my izzi connection constantly maintain around 70%-90%. the highest was 92%.

done a test just now

user posted image

btw, my base is in shah alam
Vail
post Aug 3 2008, 04:35 AM

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user posted image

user posted image

user posted image

user posted image


Torrenting with iZZi =)

This post has been edited by Vail: Aug 3 2008, 04:56 AM
hazairi
post Aug 3 2008, 11:38 AM

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QUOTE(100plus7up @ Aug 2 2008, 08:42 PM)
u guys are so lucky...
can get full speed..
my area is totally suxxx
wanna kill IzzI soon..
haizairi,u can get 50kb/s++ when dload bt/p2p during all the days????
*
Yeah bro... Most of the time 60KB/s and can achieve 115KB/s when the time is right.

Bandwidth test speed constantly around 900+ kbps.

And till now I've never got any connection problem. Alhamdulillah..


Added on August 3, 2008, 11:43 amA lil bit of topic. I'm at my office, and here is the results of speedtest...

user posted image

It's about 4Mbps!!!! damn!!!!

But my office they setup a firewall on p2p connection, so, I can't use p2p download.. tongue.gif

This post has been edited by hazairi: Aug 3 2008, 11:43 AM
100plus7up
post Aug 3 2008, 06:32 PM

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QUOTE(Vail @ Aug 3 2008, 04:35 AM)
user posted image

user posted image

user posted image

user posted image
Torrenting with iZZi =)
*
what is time when u dloading the torrent???
so fast.. tongue.gif tongue.gif tongue.gif


Added on August 3, 2008, 6:34 pm
QUOTE(hazairi @ Aug 3 2008, 11:38 AM)
Yeah bro... Most of the time 60KB/s and can achieve 115KB/s when the time is right.

Bandwidth test speed constantly around 900+ kbps.

And till now I've never got any connection problem. Alhamdulillah..


Added on August 3, 2008, 11:43 amA lil bit of topic. I'm at my office, and here is the results of speedtest...

user posted image

It's about 4Mbps!!!! damn!!!!

But my office they setup a firewall on p2p connection, so, I can't use p2p download.. tongue.gif
*
so nice..
i m from subang jaya...
last time i always get the speed which u get now...
now.....fedup already.. vmad.gif vmad.gif vmad.gif
now........less than 10kb/s when dloading bt lor.. mad.gif mad.gif mad.gif mad.gif

This post has been edited by 100plus7up: Aug 3 2008, 06:34 PM
Vail
post Aug 3 2008, 08:07 PM

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QUOTE(100plus7up @ Aug 3 2008, 06:32 PM)
what is time when u dloading the torrent???
so fast.. tongue.gif  tongue.gif  tongue.gif


Added on August 3, 2008, 6:34 pm

so nice..
i m from subang jaya...
last time i always get the speed which u get now...
now.....fedup already.. vmad.gif  vmad.gif  vmad.gif
now........less than 10kb/s when dloading bt lor.. mad.gif  mad.gif  mad.gif  mad.gif
*
It was around 3am-5am. Im batman. I sleep in morning..wake up at nite brows.gif
mitmivec
post Aug 4 2008, 08:54 AM

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QUOTE(hazairi @ Aug 1 2008, 02:43 PM)
Could you try adjust the receiver?
*
i have 2 version of antenna what do u think tongue.gif try already lo move here and there last time i get 90% now only 50% and the thing is at nite 3am to 5am the speed is ok a bit at 10pm u need 3 minit to load a page... now this is what i call conjested

QUOTE(kevyon6 @ Aug 1 2008, 10:22 PM)
haha, i live in serdang area too. guess we are on the same shxxhole. luckily i'm left 2 months more before the contract ends.
*
terminate while u can.. i have been using it for 10 month and no improvement.. they simply have too many user and still adding but never bother to upgrade their bandwith

QUOTE(100plus7up @ Aug 3 2008, 06:32 PM)
what is time when u dloading the torrent???
so fast.. tongue.gif  tongue.gif  tongue.gif


Added on August 3, 2008, 6:34 pm

so nice..
i m from subang jaya...
last time i always get the speed which u get now...
now.....fedup already.. vmad.gif  vmad.gif  vmad.gif
now........less than 10kb/s when dloading bt lor.. mad.gif  mad.gif  mad.gif  mad.gif
*
yah i am from subang jaya USJ too ... the speed are suxx totally

QUOTE(Vail @ Aug 3 2008, 08:07 PM)
It was around 3am-5am. Im batman. I sleep in morning..wake up at nite brows.gif
*
at nite sure la... takan want to wake up at that time to use...
hazairi
post Aug 4 2008, 11:20 AM

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QUOTE(mitmivec @ Aug 4 2008, 08:54 AM)

yah i am from subang jaya USJ too ... the speed are suxx totally

*
Maybe there are many users using iZZinet in USJ. They should upgrade the facilities there.

Really hope that my place, Kuchai Lama will not congested by new users. So, you guys who live in Kuchai Lama, please don't register for iZZinet!! I wanna use the whole bandwidth!! LOL!! rclxm9.gif
cherasbabe
post Aug 4 2008, 01:07 PM

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i also wan bandwidth.. smile.gif
tmn bkt serdang & near tpm bkt jalil.. dont register iZZi here...

very slow at night, 200kbps althou signal 100% excellent.. (morning can get 700kbps but no nid to work meh...)

fyi, 200kbps u better use Digi edge.. now u can try digi prepaid unlimited gprs/edge daily for RM6

or sialcom/maxshit hsdpa.. gdluck


mitmivec
post Aug 4 2008, 05:36 PM

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QUOTE(hazairi @ Aug 4 2008, 11:20 AM)
Maybe there are many users using iZZinet in USJ. They should upgrade the facilities there.

Really hope that my place, Kuchai Lama will not congested by new users. So, you guys who live in Kuchai Lama, please don't register for iZZinet!! I wanna use the whole bandwidth!! LOL!!  rclxm9.gif
*
from jan till now... frankly speaking they didnt do anything... from wrost to no hope.... use to be about 80k to 150k now 10-30k and take 5minit to load a facebook page or other website... back to dial up time!! tongue.gif

QUOTE(cherasbabe @ Aug 4 2008, 01:07 PM)
i also wan bandwidth.. smile.gif
tmn bkt serdang & near tpm bkt jalil.. dont register iZZi here...

very slow at night, 200kbps althou signal 100% excellent.. (morning can get 700kbps but no nid to work meh...)

fyi, 200kbps u better use Digi edge.. now u can try digi prepaid unlimited gprs/edge daily for RM6

or sialcom/maxshit hsdpa.. gdluck
*
u using digi also?
cherasbabe
post Aug 4 2008, 10:35 PM

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i use both.. if izzi very slow at nite, i switch to digi

now at nite.. i haveto off avatar, pics, sigs when browsing lowyat.net ... wireless is hopeless here..

now i can only pray TM fast-fast install line at my new apartment
syabas also faster install water here..
or izzi users faster switch to p1 wimax..
digi faster implem. EGDE EVO or watever, just bribe-lah whoever in-charge



Vail
post Aug 5 2008, 04:42 AM

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sometimes izzi dns go nuts.

It only can connect to izzi website but not others.

In case something like this happens, change the dns to something else. Like singtel /streamyx/ level3/ etc.
mutt
post Aug 5 2008, 10:42 AM

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anyone wanna buy the omni antenna? i have 1 to sell off. never use since bought it 5 months back.
mitmivec
post Aug 5 2008, 11:02 AM

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talking about the antena i already have 2 short and long one

hai.... when will they upgrade?
hazairi
post Aug 5 2008, 11:26 AM

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QUOTE(mitmivec @ Aug 5 2008, 11:02 AM)
talking about the antena i already have 2 short and long one

hai.... when will they upgrade?
*
Try calling and annoy them every day. Ask them to upgrade the service. When they can't stand with the complains, they'll surely upgrade their service. rclxms.gif
mitmivec
post Aug 5 2008, 11:58 AM

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QUOTE(hazairi @ Aug 5 2008, 11:26 AM)
Try calling and annoy them every day. Ask them to upgrade the service. When they can't stand with the complains, they'll surely upgrade their service.  rclxms.gif
*
u try to call and see... before they get annoy u will get first

are u using also? how's the line over there?

maybe we can start a complain here first..
Gyokumen_Koushu
post Aug 5 2008, 01:30 PM

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QUOTE
anyone wanna buy the omni antenna? i have 1 to sell off. never use since bought it 5 months back.


Hw much u bought it ? If less than RM 100, i buy. Warranty left hw long ?

mutt
post Aug 5 2008, 02:02 PM

please pronounce my nick as 'mood/mut' not 'mud/mat
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QUOTE(Gyokumen_Koushu @ Aug 5 2008, 01:30 PM)
Hw much u bought it ? If less than RM 100, i buy. Warranty left hw long ?
*
is there any warranty for antenna? donno bout it tongue.gif if got 1 year warranty then still left 7 months loh.. bought it at rm240. willing to letgo at rm150
hazairi
post Aug 5 2008, 06:34 PM

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QUOTE(mitmivec @ Aug 5 2008, 11:58 AM)
u try to call and see... before they get annoy u will get first

are u using also? how's the line over there?

maybe we can start a complain here first..
*
Just read the previous posts. I already gave so much details concerning it. So far, a satisfied customer.. rclxms.gif
mutt
post Aug 5 2008, 08:17 PM

please pronounce my nick as 'mood/mut' not 'mud/mat
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QUOTE(hazairi @ Aug 5 2008, 06:34 PM)
Just read the previous posts. I already gave so much details concerning it. So far, a satisfied customer..  rclxms.gif
*
me too. 1st month of subscription cant access at all. then i bought omni antenna hoping that it can enhance my signal strength. just after i bought the antenna, seems that izzi upgraded their service at my area (after i complained so many times within the 1 month) 2nd month of subscription onwards, my izzi speed became faster by time. since a months ago, the signal strength 70%-90% constantly rclxms.gif
cherasbabe
post Aug 5 2008, 10:36 PM

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mutt, which part u at?

my area tmn bkt serdang behind tpm totally sux.. just now 15mins kennot login

100% excellent signal but dl ~200kbps at nite
mutt
post Aug 5 2008, 11:55 PM

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QUOTE(cherasbabe @ Aug 5 2008, 10:36 PM)
mutt, which part u at?

my area tmn bkt serdang behind tpm totally sux.. just now 15mins kennot login

100% excellent signal but dl ~200kbps at nite
*
me live in seksyen 23, shah alam.

just now i tested the speed at speedtest.net

user posted image
mitmivec
post Aug 6 2008, 09:04 AM

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which anttena is that that cost RM250? outdoor kah?
Anodize
post Aug 6 2008, 12:40 PM

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QUOTE(cherasbabe @ Aug 5 2008, 10:36 PM)
mutt, which part u at?

my area tmn bkt serdang behind tpm totally sux.. just now 15mins kennot login

100% excellent signal but dl ~200kbps at nite
*
You will eventually get a better bandwidth soon. The area at bukit jalil is very congested. I have a customer there that wanted to subscribe but i told him not to, not until they build new towers there to support all the users there. So, once the tower is up, i will tell him about it.
xixi0708
post Aug 6 2008, 12:55 PM

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QUOTE(Anodize @ Aug 6 2008, 12:40 PM)
You will eventually get a better bandwidth soon. The area at bukit jalil is very congested. I have a customer there that wanted to subscribe but i told him not to, not until  they build new towers there to support all the users there. So, once the tower is up, i will tell him about it.
*
what about Cheras Bukit Angsana, Len Seng there. are you the agent? izzi i never heard before but im now looking for the braodband service. pls pm me if you are the agent. biggrin.gif
aliex87
post Aug 6 2008, 06:12 PM

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im gonna do the test run at my apartment here in taman tenaga, cheras this friday, by eric of course! hope will turn out good result as tmnut stimit dont support at this house (after install phone all which cost me rm30 and waste my petrol go to tmpoint pandan) coz said got copper problem and all bu11 sh1t, waste my time, money and petrol oni....stupid.....now i hope that i will have good signal as my apartment is very near to the indah mas apartment and taman ikan emas which are listed in the izzi website....and i dont think theres alot of ppl using izzi here, dunno why, but nobody seems to know about it...hem....
mitmivec
post Aug 6 2008, 06:18 PM

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when USJ got new station?
Ivan Sac
post Aug 6 2008, 08:09 PM

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How bout Batu Caves area..??

Currently usin Maxshit Power Mobile Package..

De speed is same as dialup internet connection..

Any 1 stayin here n using IZZI???
How is de connction here???
mutt
post Aug 6 2008, 10:18 PM

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QUOTE(Anodize @ Aug 6 2008, 12:40 PM)
You will eventually get a better bandwidth soon. The area at bukit jalil is very congested. I have a customer there that wanted to subscribe but i told him not to, not until  they build new towers there to support all the users there. So, once the tower is up, i will tell him about it.
*
QUOTE(xixi0708 @ Aug 6 2008, 12:55 PM)
what about Cheras Bukit Angsana, Len Seng there. are you the agent? izzi i never heard before but im now looking for the braodband service. pls pm me if you are the agent.  biggrin.gif
*
he's an agent. will get a good service from him. will not ignore u if got probs thumbup.gif
kevyon6
post Aug 7 2008, 12:15 AM

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the top up system already up and hopefully within the next 2 months before my contract ends, i hope they have more towers here in serdang and balakong area. They should have coz there are a lot of potential subscribers here since there are a couple of universities nearby.

This post has been edited by kevyon6: Aug 7 2008, 12:19 AM
aliex87
post Aug 7 2008, 01:54 PM

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QUOTE(aliex87 @ Aug 6 2008, 06:12 PM)
im gonna do the test run at my apartment here in taman tenaga, cheras this friday, by eric of course! hope will turn out good result as tmnut stimit dont support at this house (after install phone all which cost me rm30 and waste my petrol go to tmpoint pandan) coz said got copper problem and all bu11 sh1t, waste my time, money and petrol oni....stupid.....now i hope that i will have good signal as my apartment is very near to the indah mas apartment and taman ikan emas which are listed in the izzi website....and i dont think theres alot of ppl using izzi here, dunno why, but nobody seems to know about it...hem....
*
edited: eric just tested at my house just now, and the signal is good! rclxm9.gif hope the speed will be good too, will subscribe today after class, and i'll tell the verdict tonight for my location (taman tenaga, cheras) pray the best for me!!! notworthy.gif notworthy.gif
Eririn
post Aug 7 2008, 02:21 PM

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any1 know where the izzi base tower at bndr sri permaisuri?
aliex87
post Aug 7 2008, 06:12 PM

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QUOTE(Eririn @ Aug 7 2008, 02:21 PM)
any1 know where the izzi base tower at bndr sri permaisuri?
*
actually bdr sri permaisuri is very near with taman tenaga, there in taman tenaga got two tower, and at salak selatan also got one i think, but im not really sure, but before this i live in vista amani in bdr sri permaisuri, and my housemate once used izzi at my house (level 13) the signal is acceptable but not 100% la....at that time im not interested as im using streamyx 2mbps at that time...hehe.... nod.gif
asiatrader98
post Aug 8 2008, 08:05 AM

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RM199 for 3 mths 512 kbps
after 3 mths, how much per mth shann I pay for it
free user terminal PCMCIA?

http://www.izzi.com.my/products.php
http://www.izzi.com.my/izzione512.php

need more info about this...anyone wish to share the info? hmm.gif

This post has been edited by asiatrader98: Aug 8 2008, 08:29 AM
mhanafi75
post Aug 8 2008, 05:09 PM

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finally, they alreay installed in alam damai cheras, my signal 100% and my utorrent can reach to 100kb/s okler tu. But the only spoil for the time being, i can't download with my rapidshare, download speed very slow 10kb/s. How come direct download can be so slow even i use premium one.
cherasbabe
post Aug 8 2008, 06:18 PM

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QUOTE(aliex87 @ Aug 7 2008, 01:54 PM)
edited: eric just tested at my house just now, and the signal is good!  rclxm9.gif  hope the speed will be good too, will subscribe today after class, and i'll tell the verdict tonight for my location (taman tenaga, cheras) pray the best for me!!!  notworthy.gif  notworthy.gif
*
imho.. best time to test should be 8pm to 1am...

coz i get excellent signal 100%, 700kbps at morning 7am BUT onli 200kbps at night 8pm, yahoomail become snailmail, optionsxpress & forex: goodluck!

so test b4 u subscribe.. & read the refund t&c carefully



This post has been edited by cherasbabe: Aug 8 2008, 06:19 PM

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