Ok, I'm curious to know if anyone has had a similar experience as I have:

I signed up with iZZi, and during the first week, the speed was fantastic. But after the first week, my speed started dropping, to the point where it is now officially slower than what I used to get from Streamyx.

And I'm not even talking about torrents. I'm just trying to surf the web and play Scrabulous on Facebook. And I'm sitting here, twiddling my thumbs, waiting for the damned pages to load.

iZZi support has been pretty lousy. I took screenshots of my bandwidth speed tests and sent it to them nearly a month ago. Called a few times since then to follow-up, but they just keep saying that they've notified their tech people and they'll get back to me soon.

I've got 100% signal strength, and I got really good speed during my first week of subscription, so I doubt it's an issue with my location, the coverage area, or any of my network settings. Nothing has changed.

I never thought I'd encounter a broadband provider crappy enough to make me consider going back to Streamyx, but here I am.

Comments? Suggestions?

Wait, are you suggesting that it's my torrents downloading that's causing the slowdown?

I'm getting 5kb/s download on uTorrent, so I don't think it's sucking up all the bandwidth. Unless there really isn't that much bandwidth to share in the first place.

Anyway, I'll reboot, turn off uTorrent and see if there's any effect on my surfing speed.

BenjaminTakeyo: Good luck. My torrents were rocking along at between 70 and 100KB/s when I first signed up. Now they crawl along at between 5 and 15KB/S.

And the antenna may make the line more stable, but that has no bearing on the speed itself. 100% signal and 15KB/s download speed? Seriously?

This is what I paid RM1.3k up front for?

Hi sieowwei, I'm having the same problem you are. It took over a month for the tech support people to give me a response, and that was only because I kept calling and calling to follow up on my complaint.

I made an appointment for their tech guy to come over to my place to test the signal, but even then, all he can do is diagnose and report back to their HQ for their network people to analyze the report log.

And they offered me two additional months' of service and I told them the exact same thing you said - what's the point of giving me another two months of shitty service? Just fscking fix my lousy connection already, or refund me my money.

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Added on March 8, 2008, 6:07 pmBtw, it seems they only have ONE tech guy who will go to users' homes to test their signal strength, network settings, etc.

Man, I really feel bad for him.

This post has been edited by kwackers: Mar 8 2008, 06:07 PM

Anodize: you have a vested interest in getting people to subscribe and to stay on board as paid subsribers. I don't mind giving companies a chance to fix their problems, but when it takes nearly a month to respond to my complaint, and as a result I am no longer entitled to 75% of my money back, then that's a big problem.

Besides, if the issue is that there are too many subscribers for the base station to handle, how long do you think it will take before they build a new one? A week? Not likely. A month? Three months? Six?

Would you put up with six months of $hitty broadband service, just on the hope that *maybe* they'll build another base station?

I wouldn't.

I subscribed in early December. It's already been longer than 3 months. I'm pissed off because I trusted their technical support to resolve this problem before now.

If they had responded promptly to my complaint when I filed it on Jan.25, then either they would have fixed my problem by now, or I would have canceled my subscription and gotten my 75% refund back.

If I cancel now, I'll only get 50%, so I might as well keep it until the end of May and cancel it within six months of subscribing.

...and I'm not attacking them as people. If you think I'm just hating on iZZi, it couldn't be further from the truth.

When I signed up in early December, I was so pleased with the speed that I made a point of telling all my friends to switch from Streamyx to iZZi. I even hung out at their booth in Low Yat a few times and shared my positive experience with several prospective customers.

I'm sure they have their hands full, considering their aggressive marketing and the crazy subscriber uptake they must be experiencing.

What I've been complaining about here is the quality of their customer services. Every growing service provider will have teething problems. What they can't afford to do is piss off their customers.

I've encountered several great customer service reps at iZZi by now. And I appreciated the fact that the poor tech guy came over to my place after hours. But I shouldn't have had to wait over a month, or had to call several times a week to get them to take action on my problem. That's just poor customer service.

If you're fortunate enough to get CONSISTENTLY fast speed from your iZZi connection, then of course you'd be a happy subscriber. I wish I were one too.

Anodize, you don't get paid by iZZi, but you sell subscriptions. Are you claiming you don't get any commission from that? Exactly how are you *not* getting paid by iZZi then?

Leave C@th alone. She's a pissed-off subscriber, and my advice to her would be to cut her losses, cancel the subscription, take the refund and tell EVERYONE she knows that iZZi is a shitty broadband provider and that they shouldn't waste their money on them.

It's just not worth all the aggravation she's going through.

Just FYI...the guy's idea of troubleshooting was to use his own laptop and his own iZZi modem to check the signal. As long as his signal was strong, he was satisfied everything was ok. He told me all he could do was run the diagnostics and just bring it back to HQ for the network guys to analyze.

Haven't heard back from him since he came over. Sigh...guess it's time to start calling them again. Wouldn't be surprised if they closed my ticket as well.

Ahh...it's my favorite a$$hole, Daryn Axellus. What's the matter D? Run out of spam for WordUp?

And for your information, my signal is at 100%, but my speed is crap. Do I really need to invite Dinesh Nair over here to point out what an ignorant fvcktard you are when it comes to tech stuff? Maybe you should take the time to read the rest of the posts in the thread before you start mouthing off.

This post has been edited by kwackers: Mar 28 2008, 05:22 PM

Well, I already told the guy that it doesn't matter what the benchmarks say - if my real-world experience is that the speed sucks, then that's something they need to address.

Besides, if the benchmarks come from measuring the upload/download speed to a server based 20km from me, how on earth is that an accurate representation of normal Internet usage? Just like Streamyx running a speedtest from a server in Kelana Jaya or Brickfields.

Most of the websites I surf aren't hosted locally. So what if I get great speeds to/from local servers. If their international connection is shit, then surfing those pages will be slow as hell.

Fine, I can accept that heavy bandwidth usage from P2P apps will definitely slow down my web surfing. But if my torrent program is only limping along at 3kb/s, is that seriously supposed to have a significant effect on loading up static web pages?

"using their own laptop is to see if its configuration problem or technical problem. Its just like seeing if its software problem or hardware problem.

Cath, what wodenus is saying is that it may be some software/spyware that causes the slow speed. Or maybe the modem setting is wrong."


If they really believe that there's malware on my system or if there's some configuration issue that's causing my slow speed, shouldn't the technician have bothered to check my PC?

Damien you ignorant twat, he didn't try to download ANYTHING. All he did was check the signal strength, which I already told him was at 100%.

And if you'd bothered to read the whole thread, you would have seen the comments regarding the bandwidth limitations of each base station. Which means that if enough people are massively downloading through P2P, there won't be much left to go around.

Kinda pokes holes in your theory, doesn't it? You ignorant fvcktard.

xpapanburukx, I agree with you to some extent.

In my case, my iZZi connection was fantastic during the first two weeks, and then the speed dropped like a rock. So even if I had invited a technician to test the connection at my place, I still would have been disappointed.

As for being lucky, you're absolutely right. I brought my iZZi modem to a client's place in Phileo Damasara and there was a 0% signal strength there. But my friend's office in the next block had a great connection with with their iZZi.

But given the responses in this thread, I think the satisfaction rate is far less than the 85% you suggested. In fact, if someone started a poll to find out how many iZZi subscribers are happy/unhappy with their service, we'd quickly find out the truth.

nbee: yeah, I had the same problems yesterday as well. None of my messenger programs could connect and I couldn't view a single webpage. I kept rebooting and logging in again, but it didn't make any difference.

The icing on the cake was the fact that whenever I ran the iZZi speed test, it showed my dl speed at 800kpbs and my upload speed at 200kbps, with a signal strength of 92%.

BUT IT COULDN'T LOAD A SINGLE PAGE.

I'm not using a router.

I subscribed with the iZZiyou package.

Anodize: I realize you mean well, and I do appreciate your suggestions.

I checked with iZZi and they admitted their DNS server was down for at least 3 hours on Sunday. So that explains the complete lack of service on that day.

When I'm surfing the web, I *do* shut down any P2P apps I have running. I've pointed out earlier in this thread that my download speed in my P2P apps ranges from 4kpbs to 15kpbs (at best), so it really shouldn't have much impact on my web surfing...but it does.

At any rate, I had the exact same experience that C@th did. I checked with a different customer support guy at iZZi, and they confirmed that my ticket had been closed on March 17, even though I didn't give them any feedback. So it's been closed for over a month now, while I've been waiting for them to get back to me on the results of the technician's diagnostics.

This post has been edited by kwackers: Apr 22 2008, 10:54 AM

Just checking -- has anyone here cancelled their iZZi subscription? Can we get some feedback on the process please? Any problems getting your refund back from them?

I have to cancel my iZZi subscription by June 10 to get my 50% refund back from them. I plan on calling them first to get verbal confirmation on how it will take to process the refund. If it takes longer than 2 weeks, I intend to go straight to the media and have my complaint published in the papers and online. I've got enough friends in PR and in the media to make it happen. If this is what it takes for iZZi to honor their promises, I'll take it all the way to the consumer tribunal as well, but will definitely ensure they get all the negative publicity they deserve.

Well, I guess it's a good thing I just finished a project with MCMC recently. It helps knowing the right people to complain to.