Anodize: you have a vested interest in getting people to subscribe and to stay on board as paid subsribers.  I don't mind giving companies a chance to fix their problems, but when it takes nearly a month to respond to my complaint, and as a result I am no longer entitled to 75% of my money back, then that's a big problem.

Besides, if the issue is that there are too many subscribers for the base station to handle, how long do you think it will take before they build a new one?  A week?  Not likely.  A month?  Three months?  Six?

Would you put up with six months of $hitty broadband service, just on the hope that *maybe* they'll build another base station?

I wouldn't.

I subscribed in early December.  It's already been longer than 3 months.  I'm pissed off because I trusted their technical support to resolve this problem before now.

If they had responded promptly to my complaint when I filed it on Jan.25, then either they would have fixed my problem by now, or I would have canceled my subscription and gotten my 75% refund back.

If I cancel now, I'll only get 50%, so I might as well keep it until the end of May and cancel it within six months of subscribing.