Hi all,

I have been suffer this SUCK service for RM1258 izzi you subscription.The max speed they give to me is 40kbps 

I have try for 2 days and I can't bear this kind of service and return all thing to the HQ (personal drive there). I have been told by the sales man that this if the cancellation is less that 3 days I can get my refund back on the spot (provided i go to HQ personally).But what i get is they said they need time to process the pay ment ?? and ask me to go back.

Now have been 3 months already i still not receive single cents .I have benn followup with them but their response is "wait...I'll call you back...wait...the cancellation has been suspended...wait...try to call back next week ..."

I have no choice but to try to seek for help for consumer society (if there is any)

perhaps you guys can show me some link/website for me to proceed

by the way I'm in Endah Regal sri petaling

Let me share you with my similar experience with maxis. I was an ex-maxis broadband user myself. At first I was able to put up with all those non-sense such as blocking ports , 20GB services and other things. At least i was able to play online games with a latency of 300-400ms , which is tolerable. Something to blow off some steam. Then they started to throttle non-standard port by setting the traffic to bulk , hence it made it impossible for me to play online games. sure I can connect fine but the latency shoots up pretty high. Then I couldn't take it and said goodbye to them. There is no use of putting up with companies like izzi i think. Do this , e-mail to mr.Darshan (if you want his E-mail addy) . He is from NCCC ( http://www.nccc.org.my/) . Just express your frusration to him and he will forward it and publish your letter. Send one cc to izzi as well and demand for your refund).Simple , you should opt for a better service instead. Maybe celcom might be better

Hey there,

All you have to do is simply send a letter to Mr. Darshan darshan[at]nccc[dot]org[dot]my (replace it. I've mainly typed in that manner to avoid spambots from spamming his e-mail address).  Just send a letter and explain your situation. Let the NCCC folks post up your letter and let them forward it to the MCMC and other relevant parties. Trust me , it will tremble them and you'll be able to get your refund. Use your rights (as a consumer). Just make sure your voice is heard. Do attach relevant documents as well so that Mr Darshan can help you in this matter. This person has helped me a lot in my case against Maxis , which later allowed me to terminate my Maxis Wireless without paying RM 200 termination fee !