QUOTE(C@Th @ Apr 5 2008, 11:43 AM)
Hey guys, the technician just come to my house and conduct the troubleshooting for my connection.
Guess what... no remedy for my connection speed here... he said the signal is 100% but the connection up & down and max only around 300kbps. Put antenna and plus another pointing device directly.. the connection speed is even worse than my IzziPro. This shows how sux it's...
He said nothing much can be done... so, if i want to refund, then i have to go back to the reseller and get the refund again. Look like hopeless for my internet connection.

btw, for those ppl who stay in USJ 2 area... your connection is mostly connecting to Sunway Hotel ... the station is over there. USJ 3 area is mostly connecting to Shah Alam station which is further and it's worse than USJ 2 area.
Now, what can i do is wait for the CS supervisor to review my report and then get back to me within this few days, then i have to make my decision whether continue using it or just terminate it..
Goos luck for u guys!!
Added on April 5, 2008, 11:50 am
what i mean is ask the Izzi technician spent some time to test it out at your house.
Dun ask them test it not within where u place ur pc... the connection speed can be seen very obvious..
Sorry, I'm not sure how's the speed in Kota Damansara.
But i can suggestion you, you can go to Uptown PJ, look for th Izzi center there. i guess that is their branch there. Talk directly to them instead of ask the reseller to test!
Never ask the reseller to test. They might be only simply run the test and then say OK, and ask u to sign up..
This is what i facing now... last time reseller can test with good speed.. but then the after sales service is sux! U called them, they will say call u back.. but 2 weeks after that also never call u up.

Hi all, i'm not familiar with all the error that u guys facing. I'm using iZZi and it works fine. So does my friends in Damansara and others. As an IT person for almost 13 years (dial up time). Wireless is something unpredictable. Some areas can get good signal and some not at all even though it's within the coverage area. So if you telling the IZZI SALES were lying then i bet they don't. I have another Chinese friend studying at TAR and staying in Platinum Hill condo at Tmn melati which is he told me it's within Gombak coverage since the sale person told them the nearest Base Station were in Gombak. But he can't surf much and he's staying in 15th floor. They were cursing IZZI like hell and the tech guy came and then found out from the balcony that he can't see gombak town from there. Wanna know why? becoz thre's a hill blocking the gombak view. The hill near LRT putra station. So to my point of view. If the Base Station is behind the hill..for sure u can't get the signal from there. So it's not they were lying or they suck. It's becoz they didn't know where is your exact location and your surroundings environment. Coz this is really important ...let say if there's a building blocking your side. Then your signal will get worst.Guess what... no remedy for my connection speed here... he said the signal is 100% but the connection up & down and max only around 300kbps. Put antenna and plus another pointing device directly.. the connection speed is even worse than my IzziPro. This shows how sux it's...
He said nothing much can be done... so, if i want to refund, then i have to go back to the reseller and get the refund again. Look like hopeless for my internet connection.
btw, for those ppl who stay in USJ 2 area... your connection is mostly connecting to Sunway Hotel ... the station is over there. USJ 3 area is mostly connecting to Shah Alam station which is further and it's worse than USJ 2 area.
Now, what can i do is wait for the CS supervisor to review my report and then get back to me within this few days, then i have to make my decision whether continue using it or just terminate it..
Goos luck for u guys!!
Added on April 5, 2008, 11:50 am
what i mean is ask the Izzi technician spent some time to test it out at your house.
Dun ask them test it not within where u place ur pc... the connection speed can be seen very obvious..
Sorry, I'm not sure how's the speed in Kota Damansara.
But i can suggestion you, you can go to Uptown PJ, look for th Izzi center there. i guess that is their branch there. Talk directly to them instead of ask the reseller to test!
Never ask the reseller to test. They might be only simply run the test and then say OK, and ask u to sign up..
This is what i facing now... last time reseller can test with good speed.. but then the after sales service is sux! U called them, they will say call u back.. but 2 weeks after that also never call u up.
Another thing, this is wireless not using ASDL cable. I can say it's something like handphone coverage (even though they - IZZI - were using FM i-burst technology). Let's take example you were using handphone, in some cases in some areas. While you were talking with your friends then so suddenly you can't listen to what your friends were saying and it's like cutting off. If this happen to handphone, so does all wireless internet. Be it iZZi, Maxis , celcom and digi. Maxis sucks bigtime coz they will throttle you. Celcom then always disconnect, digi even worst, iZZi then most easiest and also depends on location. So does all other wireless provider. Even though they said they had coverage here and there. But it happens just like what most of you here saying bout iZZi. It's all the same. Most of my friends were using iZZi and out of 20 friends only 3 had issues with slow downloading and they already refund since the tech person can't help them. So it depends on your location and also LUCK.
If you come to my office at 31st Floor at Putra place in The Mall building. My office currently is using iZZi PRO with Belkin router. For the 1st week the signal is DAMN slow. The tech guy (Malay guy) came and tested out with his antenna and it didn't help much and the speed is like max 300kbps. Then later he come again with his colleague. Ping here and there, setting the router but still slow. Then they change the Lan cable.. guess what.. Finally our office got 1mb of Download. I'm surprised. It's the cable faulty. My manager actually wanna refund the IZZI pro thing and we were doin testing with CELCOM while the iZZi people find solution for us. But the thing is, CELCOM can get only 600kbps max and it keeps disconnect every single minute. Maxis pula sucks big time coz they can't reach higher floors (only up to 3rd floor), DiGi also..and to be honest..all these maxis, celcom and Digi frequent disconnect..not even pass 1 minute..it keeps disconnect... IzzI is reliable and it didn't disconnect. So when IZZI tech person managed to solve the prblem. Our office stick with them now ever since.
One advice, before you purchase anything from wireless company. Make sure u asked them for a site testing at your home or office, etc. As far as i concern. Only IZZI provide such service. But my friend when to PC fair they said they don't have such service. weird? But when he called the customer service they said they have such service and the sales person did came to my friend house. I bet the PC fair booth were their reseller or Agent. make sure you tested it first since iZZi provide such services for FREE. Why not give them a try. I don't see maxis and others have such service. Also if you living on top floors apartment or office. Just go for iZZi first since others wireless provider sucks at higher floors.
I'm so sorry to hear about C@t situation. It happened to my friends (only 3 la). I understand coz we paid. What to do? This is wireless...it's like that. It's UNPREDICTABLE.
Added on April 18, 2008, 1:08 pm
QUOTE(nomadster7 @ Apr 17 2008, 06:17 PM)
Just to share with you guys.. I have signed up for izziyou recently and using it at my home in Ampang (Flat tmn dagang). Signal is not consistent, fluctuate like the stock market..
I'm getting between 30% - 80% near the window and 20% - 50% little further inside. I'm getting speed up to 200kbps only. Most of the time is <150kbps..
Signal is better early in the morning. Up to around 300kbps and a bit stabil.
I've also tested in my office at menara kpmg, Bandar Utama (next to One Hotel n TV3). Here the signal is..wow!..
100% with little drop to 98%. I can say the speed is awesome with a down rate linger around 400-900+kbps down rate at 100-200+kbps. At certain momment it peaked to 1000kbps. Downloading for torrent went up to 80+kB/s.. There was a thunderstorm an hour ago. The signal didn't drop but the down rate went down between 300-600kbps..
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See it depends on location. But anyway my friend stays in Ampang Ria Condo (near that Plaza what..near Brothers) get max DL of 800kbps constantly and sumtimes 900kbps. He's staying on the 16th floor (Note: he used maxis and celcom before and it sucks big time) Hahahahahaha...I've also tested in my office at menara kpmg, Bandar Utama (next to One Hotel n TV3). Here the signal is..wow!..
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This post has been edited by xpapanburukx: Apr 18 2008, 01:19 PM
Apr 18 2008, 01:03 PM

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