i'm now using izzi, not worth paying RM98/month co zi'm experiencing almost the same problem as williamyoon. Saying in Cheras. Always dc. Even dc when i'm using normal surfing actvt like checking email @ gmail or yahoo. when i wan to reconnect, i have to plug out the terminal and plug in again. Otherwise i will get error message. it's troublesome. sometime connection speed is as slow as dial up modem. I'm staying at 12 floor. The agent told me d higher d better for izzi, but it's just sucks. Anybody has solution for me?

hi eric,

thanks for your reply.
I'm staying in Taman Miharja, the apartment next to Jusco Maluri. Just get iZZi for 1 week. What do you mean by setting up configuration problems? I mention b4 that when it dc, i have to plug out the terminal, then plug in again, then only i can get connected again, if i did not plug out the terminal when it dc, and just dial like that, i will b getting the same error message as below. (sorry, don't know y i couldn't do the screencaps, so i type it out for you)

Error Connecitng to iZZI
Connecting through WAN Miniport (PPPOE)
Error 815: The braodband network connection could not be established on your computer because the remote server is not responding. This could be caused by an invalid value for the "Service NAme" field for this connection. Please contact your Internet Service Provider and inquire about the correct value for this field and update it in the Connection Properties.
If you continue to receive error messages, you can enable logging for analysis.

My question is -
a) what is the 'valid value' for the service name?
b) i now putting the terminal near window, ok, i'm getting 100% signal and d speed is ok, but after 20 min later it will dc again. Everyday I online from 8pm to 1130pm and surely get dc at least 5 times per night.

Perharps you can advice me. Coz i email d sales ppl, they just say will refer to the technician and never reply my email.
thanks.

I'm staying in Taman Miharja, speed less than 250kbps (all days), sometimes even 70kbps.
Complaint N times, finally got the answer - " It's NORMAL (?????) to get speed below 330k in ur area, we had done a speedtest outside ur house and found that the maximum speed in ur area is 330kbps"
Can you believe this? Then why dont they upgrade their lousy services?

I asked if I can get an antenna, the answer is " I dont think the antenna will helps, coz ur signal is 100%, antenna is ony useful for those who r getting poor signal.

Asked me close all firewalls, antivirus program, and said mayb this will help. (told him i tried b4! and no use at all! ) Asked me to ask Microsoft how to shut down antivirus program that is running behind.

Asked me to online at my balcony (open space) coz the signal may b blocked by the walls. When he heard that my balcony is the place to hang the clothes and really no place for me to online, he said: " I still suggest that you shud online at ur balcony instead of your room, coz izzi is best to use at outdoor".

Asked me whether i can use second laptop or desktop to online instead of using my current one. Tell me who owns more than one laptop at home? You think all ppl so rich ah?

Can u imagine how angry I am?

Finally i asked whether i can unsubcribe the service, the answer is " You hv subscribed our service for more than 6 months already, if you wan to cancel, we can do for you, but you still have to pay for the rest of the months". I wanted to stop the service earlier but there's no other 'good' wireless service in KL and it's not convenient for me to get streamyx coz I'm just renting a room in KL.

So as a conclusion, i hv to stick to this lousy service, even have to wait for 10 seconds or more for a page to load. Even get into yahoo or gmail also have to wait.

There is no way i can get better speed with my RM104.83/month izziyou and (accoridng to them) i should feel grateful that i'm getting "NORMAL" speed now.

Hi, thanks for your suggestion. I dont think the RM68 antenna will help a lot coz it's only improved by 50 kbps only:( tested b4 with an antenna from my friend).

My block is facing PGRM, but there's one block in front of my block. I tried to shift the terminal towards window (the PGRM side) but the speed suddenly drop to 70kbps.

Actually really angry coz I'm not getting what I pay for every month. If they confirm the maximum speed is 330kbps in my area, can I ask for discount for my monthly bills?

the RM38 one. old antenna.